Connells Lettings Stevenage reviews

★★★★★ 5/5

Google

Outstanding sales, customer service and support. I've just completed the sale of my property, where Connells acted as the Estate Agent. I can wholeheartedly and sincerely say they have been fantastic in all areas. Each member of the team did an outstanding job. Jordan first came to pitch the sale, he was polite, knowledgeable and succinct. There was no time wasting, but also Jordan showed care and respect for us as sellers, affirming his commitment to achieve the best price possible. Next Sunny and Zoe acted as the representatives on the sale, showing many clients through the door. Not only did Zoe perform an outstanding job at this point, but she went above and beyond her duties, as we had to vacate the property five months before the sale completed. Zoe helped us by checking on the property, assisting with return of internet router etc, dropping legal papers off to my solicitor and many more things. Once we had a few clients bidding, Andy took the lead. He was incredibly influential in helping us achieve the best possible sale price. You hopefully can see why Connells Stevenage deserve the 5* rating and more. If you are looking to sell your property and are in a bind to choose the best Estate Agent, then I can only but recommend Connells. From my experience they literally could not do anything more to help. They have been superb throughout, and I most genuinely mean that. Thank you Jordan, Sunny, Zoe and Andy. I trust you too will choose Connells Stevenage to represent you, and that in time you can write a positive review to encourage others also.

Michael · 16 November 2025

★★★★★ 5/5

Google

Exceptional Service from Chloe Longhurst. I’ve had a fantastic experience working with Chloe Longhurst. From start to finish, she was professional, friendly, and incredibly helpful. Chloe went above and beyond to make the whole letting process smooth and stress-free. She communicated clearly, answered every question promptly, and made sure I felt informed and supported at every stage. It is rare to find someone who genuinely cares about the landlord, but Chloe truly does. Her attention to detail and commitment to great service really stood out. I would not hesitate to recommend her to anyone looking for a reliable, honest, and proactive letting agent. Thank you, Chloe, for making the whole experience such a positive one!

Vinay · 27 October 2025

★★★★★ 5/5

Google

Our tenancy was abruptly terminated when our landlord was selling the house. Patricia had previously gotten us a house that we really loved. So we contacted her and she reassured us and in no time she showed us a house we really loved. She has been so professional, helpful and communicates really well, and makes sure we are comfortable. Thank you so much Connells, especially Patricia you’ve been a pleasure to work with.

Nyaradzo · 27 October 2025

★★★★★ 5/5

Google

Connells Stevenage was outstanding from start to finish. Their proactive approach to finding inspections was particularly impressive. The end-to-end assistance and guidance made the entire process incredibly smooth and stress-free, which is a rare find when buying a house. I especially want to mention Juliet and Zoe, who went above and beyond to make sure everything went perfectly. Their professionalism made a huge difference to what could have been a stressful time. Highly recommended for anyone looking to buy a home with minimal hassle."

Vee · 12 February 2025

★★★★★ 4/5

Google

All the staff i had contact with were approachable and helpful. Sadly the buyer's solicitor was shocking. As this conveyancer was appointed by their lender which Connells had also arranged for the buyer. I would suggest connels/sellers check who the Solicitors are before agreeing any offers. Mine on paper was a straight forward transition and yet took over 4 months due to some shocking behaviour from these solicitors. Hopefully connells can provide feedback to the lender. As the sale was delayed, and never looked like it would complete, more viewings were conducted. However, I never really got any feedback on these. In the end the sale went through and I'm sure Andy in particular was relieved after all the stress it caused him, me and our decent solicitors.

Tony · 19 December 2025

★★★★★ 5/5

Google

Leah was absolutely amazing from the start to the end! Such a lovely person and helped throughout during our time with me and my partner. Also bonus she has a frenchie herself 🤣🫶🏼 Really pleased with how she’s helped us move and communication/responses was ASAP. Really happy to have been given Leah 10/10.

Neave · 20 October 2024

★★★★★ 5/5

Google

I'm really grateful to Trish and Kaci for helping me find the flat that's right for me. Kaci in particular put in a lot of work to get me moved in ASAP, and offered help whenever I needed it. I'm very thankful to the team at Connells! (Should also add the Trish was really helpful and understanding when I arrived late for a late viewing due to train delays!)

Hippeis · 30 November 2023

★★★★★ 5/5

Google

Thanks to Oz, Andy and team for all your hard work in selling our house. You did exactly what you said you were going to do and achieved it in great time. If anyone was looking for a agent I would highly recommend the team at Connells to take care of your property. A special thank you to Oz for achieving the price we agreed. Top marks. Top team.

Paul · 27 August 2023

★★★★★ 5/5

Google

I’m so thankful to Connells especially to Patricia who supported me throughout the process. My family and I were looking for a property that is near to my work, school, and the church. She offered the property that’s perfectly matched to our requirements! She did very well from viewing up to handover of the agreement and the keys! She also answers to my queries promptly after the handover. Keep it up Tricia! 👏

Patrick · 30 May 2025

★★★★★ 5/5

Google

Connells Stevenage were helpful with renting me a property. I cannot thank Kaci enough who was very empathetic and professional in assisting me secure the property. She made sure I had a good viewing experience including finally renting the property. She was a delight to work with and recommend her as she is knowledgeable and a very nice person.

Young · 31 October 2023

★★★★★ 1/5

Google

AVOID THIS ESTATE AGENCY IF YOU CAN!!! I had a very disappointing experience with Connells Stevenage. After agreeing on a price for a house and being assured it would be taken off the market, I proceeded with my mortgage broker and solicitor. However, the agency continued to hold viewings, and a week later, I was informed that someone else had made a higher offer. This lack of professionalism and disregard for our agreement was incredibly frustrating. I would not recommend this agency based on my experience."

Gokan · 19 November 2024

★★★★★ 1/5

Google

Shame that you cant actually give 0 stars. I was a prospective Tenant of this Estate Agents. Very quick to take your deposit but no intention to give it back. Watch out people, do not rush to pay them any Deposits. You will not get it back even if the landlord will change the terms previously agreed. In our case, landlord advertised the house with storage in the garden via Right move. When we put in an offer and the agent took our holding deposit, he then apparently changed his mind and said that the shed is not included in the let . I think the agent knew about it and mislead us on purpose, to create this situation. I am still waiting for my refund. And my solicitor will be in touch with them. There is other lettings agents avoid for your own good.

Krzysztof · 28 August 2019

★★★★★ 1/5

Google

Worst first time buyer experience! LACK OF PROFESSIONALISM, TERRIBLE COMMUNICATION AND ZERO TRANSPARENCY! We were shopping around for mortgage brokers and was suggested an advisor in- house called Janine. Had to follow up with some documents however hadn’t heard anything back from her. We called almost every day and were told she was in a meeting or in the phone every time. Hoping for a call back and never came. My husband called again to follow up in which she was extremely rude and unprofessional stating to my husband that “you are not a priority” and that she is very busy was her response. We decided to go with another mortgage advisor and still yet to hear back from janine. We were still viewing properties with an agent called Maria who was lovely and very supportive and informative. We decided to put an offer in for a property we loved. Waiting to hear back if it was accepted we didn’t hear anything back, we called a number of times and no one was getting back to us to find out that our offer was rejected however again no communication whatsoever. We were very transparent that we have two children and need to move asap but even that was enough to have our best interest at heart. They lack professionalism, communication is extremely poor and have no regard for your needs. I was extremely disappointed.

Chantelle · 20 October 2024

★★★★★ 1/5

Google

After a few days in the property there was cameras watching us, we informed connels and they did nothing about this. Leans and Patricia (our agents) did not go and view the property prior to our move in. They rushed our move in until 1 hour before closing two days after our supposed move in date. They claimed they had no keys to conduct an inspection, however they had the keys to give it to us on the day? Furthermore, When we first viewed the property, it was labelled as furnished. We went to the viewing and she said "everything comes with the property". The landlord was present and also stated that. When we moved in, we found no furniture present, not even a mattress. The inventory showed all furniture, including mattress and bed, etc. therefore we couldn't sleep in the property for two weeks until a mattress was brought in which we had to say we wanted to terminate tenancy. During the two weeks, our phones were being ended on and emails were not being replied to. We had to go in person for them to contact the landlord for a mattress, as we didn't believe they were. When we went there, they contracted the landlord and he answered. Although they were saying they couldn't get through to him. We asked for compensation off rent, seeing as we couldn't stay in the property for two weeks as we were lied to about furnishings. The manager- Patricia wrote to us that she would sort out compensation. We kept emailing and calling, however our calls were being picked up by other staff. The staff would claim she wasn't in. However when I called with a withheld number, she answered. They would lie about when they would call us and what they were doing in regards to our case, when we asked for proof, they couldn't provide. At this point, we had a mattress however still no sofa. Then after three weeks of living in the periphery, the landlord said he wouldn't provide a sofa. Although it was in inventory and listing and contract. I asked Patricia and Leah what they would do about this, they said nothing. Although the landlord was not sticking to contractual obligations. We were technically paying £1250 for an unfurnished studio. No compensation for the fact there was no furniture and our missed time in the property.

Misssophia · 20 October 2024

★★★★★ 1/5

Google

Terrible. Put in an offer for a rental property, followed up with Leah who twice said she will contact to update once hearing back from the landlord. 2 weeks go by, nothing. Left a message with the office and was told she'd contact. I followed up by email to Leah and Patricia (who showed us the property and is a manager) asking for an update or any issues, with no response. Then see the property was updated on rightmove with new pics and a reduced price. Til this day, I was never contacted by either Leah or Patricia. Will assume the offer was rejected then 😂.

S · 20 October 2024

★★★★★ 5/5

Google

Kaci was such a great help with everything from the house viewing, trying to help me get the best price and local things to help me out. She was always friendly and replied and helped with any email I sent really quickly. Couldn’t have had a better first moving experience!

Ahmed · 1 October 2023

★★★★★ 5/5

Google

Brilliant service from beginning to end and I'm sure it will continue into our tenancy. Kaci is brilliant, professional and answered all our questions. She reassured us and explained everything in detail throughout the entire process. Most …

Mustakin · 16 April 2024

★★★★★ 5/5

Google

My family and I always receive excellent customer service and support from Patricia Bowden. She really takes the time to get us the houses that best suit us and we are really excited to continue working with her

Lindsay · 27 October 2025

★★★★★ 1/5

Google

Oz Ansari was rude aggressive and impolite. Sent in a corporate compliant and no response after they said they'd send a message to the branch. There are so many complaints about Oz Ansari. I'm surprised this offensive person still works there.

I · 27 August 2023

★★★★★ 4/5

Google

Nice agents and very reliable. Kaci was spot on and she did a very good job from beginning to finish. The team at Connells were generally very supportive and detailed.

John · 16 April 2024

★★★★★ 1/5

Google

Dont recommend them at all, dont waste your time with these lot! Local barbers got better ethics than these people, specially OZ! Bunch of unprofessional people. Buying property is hectic enough, but when agents like OZ gets involved, everything 100times harder. Where is your duty of care! Online brokers are more responsive and responsible than these people.NegativeProfessionalism

Arif · 27 August 2021

★★★★★ 5/5

Google

We sold our house successfully with the help of Oz from Connells Estate Agent. He was very helpful, thoughful and plain right from the beginning. Oz not only helped with arranging the viewings to accommodate our schedules, but made all the due care to ensure we feel safe and follow through to get the best price for our house. Oz also assisted us with finding a bigger house which we will be moving to in October. There is no word good enough to describe the quality and personalised services and assistance I got from OZ and his colleagues other than "Excellence". My wife and I are now moving to a bigger house all because of OZ and Connells estate agent. I wouldnt recommend any other estate agent than Connelss because they got me my current home and when the time came to move to a bigger house, they also helped me to make that dream come true smoothly. Such service is rare and should not be taken for granted. Thank you OZ and all your Connells estate agent colleagues in Stevenage.PositiveResponsiveness, Quality, Professionalism, Value

Philips · 27 August 2022

★★★★★ 5/5

Google

I have concluded today my purchase of a property with Connells Estate Agents. I've had a very good experience with the agency, especially with my negotiator Ellen. Ellen has been very present throughout the purchase, she's been following up with me weekly while looking for a property and she's been able to find exactly what I wanted and once the property was found she has contacted me before the property even went on the market. No other agency has given me such a support during my search. She has then assisted me constantly throughout the process and has always been available to listen to my queries and to advice. I am really grateful for her support and help, I would definitely recommend her and the entire Team who has been helping me with my purchase.

Emanuela · 27 August 2022

★★★★★ 5/5

Google

Want to say a massive thank you to Connell’s - in particular Ellen as she’s been brilliant throughout our purchase. She worked with us at the beginning, she took time to understand what we were looking for and set up multiple viewings with different options. Then once we had purchased the property she kept us updated the whole time. The purchase took a while because of some delays with the onward purchase, but Ellen was so helpful, kept chasing the solicitors on behalf of us and our sellers and she always responded quickly and nothing was ever an issue. Ellen’s calming and helpful manner really did help make a stressful situation so much better for us. Would very much recommend their service and would certainly go back to Connell’s for any future move (although we don’t plan on that for a while as we’re very happy with our new home!).

C · 27 August 2022