Trusted Agent profile
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★★★★★
1,255 reviews across 1 platform
32 Derby Road, Stapleford, NG9 7AA
Robert Ellis's Stapleford office at 32 Derby Road is rated 4.9 out of 5 across 1,255 reviews on 1 platform, including 1,255 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Robert Ellis won in 2026.
The Trusted Agent 2026 results for Robert Ellis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stapleford office, from every platform, shown as written. First names only.
5/5
GoogleLouise Jowett was very friendly and helpful. Very knowledgeable as well. Happy to recommend Louise.
David, thank you for taking the time to leave this review. It is good to hear that Louise made such a positive impression, being both approachable and knowledgeable are qualities we consider important in the service we provide. Your … More
5/5
GoogleThanks to Ryan for being patient with us despite running late. We found him very professional and helpful
Zee, thank you so much for this. Running late can be stressful and I am really glad Ryan made the whole thing easier for you. He is a great person to have on the job and I will make sure he knows you said this. It means a lot to him and to … More
5/5
GoogleWe recently had a viewing with Louise Jowett of Robert Ellis Estate Agents, and was delighted by her knowledge & professionalism. She immediately gave a sense of warmth & approachability, ensuring we had every bit the experience we needed to make a very important decision.! Thanks Louise ;)
Thank you so much, Ian Rowntree, for your wonderful review of your recent experience with Robert Ellis Estate Agents and Lettings, Stapleford. It's fantastic to hear that Louise Jowett's knowledge and professionalism made such a positive … More
5/5
GoogleRyan Troth-Humphreys was professional, responsive, and made the whole process of moving into our new flat smooth and stress-free. Communication was clear throughout, and they were always happy to answer any questions.
Antonio, really glad to hear Ryan made your move into the new flat such a smooth experience. It can be a stressful time, so knowing the communication hit the mark throughout means a lot. I'll make sure Ryan hears this directly, he'll be … More
5/5
GoogleLouise was lovely very welcoming and full of knowledge
Thanks for the kind words, Nina! I'm glad to hear that Louise made such a positive impression with her warmth and knowledge. We love having her on our team! Robert Ellis Estate Agents and Lettings, Stapleford
5/5
GoogleI went for viewing of a house at Stapleford, and Helen Sutton was so warm and welcoming.
Oluwatosin, thank you so much for sharing this. Helen really is wonderful, and I am glad her warmth came through during your viewing in Stapleford. It means a lot to hear that you felt welcomed. I will make sure she knows you said so. … More
5/5
GoogleBooked a viewing today and it was really good, Helen was professional and very good, she answered all our queries patiently and showed the property completely
Hi Praveen, so glad the viewing went well! Helen is brilliant at what she does, and it's great to hear she took the time to answer everything and show you round the whole property properly. Hope we can help you take the next step soon. Robert Ellis Estate Agents and Lettings, Stapleford
5/5
GoogleFantastic Team from start to finish on selling my house. Paul Lola and Beth were excellent in helping me sell the property. Claire was amazing in guiding me through the process of the survey and a few challenges. She kept me informed all the way through and kept me very reassured and well communicated. Highly recommend ..!!!!!
Thank you, Anon, for your glowing 5-star review. We are delighted to hear that our fantastic team made your house-selling experience seamless from start to finish. It's wonderful to know that Paul, Lola, and Beth were instrumental in … More
5/5
GoogleHad our 2nd inspection visit by Helene Sutton. As always it was a lovely, comfortable visit. Helene was quick, thorough and polite. Look forward to seeing her again
Vanessa, so glad to hear your second visit with Helene went just as well as the first! She really is great at making these visits feel easy and relaxed rather than stressful. I'll be sure to pass your kind words on to her, I know she'll … More
5/5
GoogleViewed a property with Helene today, unfortunately wasn't the property for us so we are still looking. As for the service from Robert ellis, iv always been treated with great respect and kindness from every member of the team. Helene was fantastic and really knowledgeable on the property in question and even though it wasn't for us she still let me know about another property in the area that might be better suited which was really appreciated.
Dear Samantha Blain, Thank you for your generous 5-star review. We are thrilled to hear that your experience with Robert Ellis Estate Agents & Lettings Stapleford met your expectations. Your positive feedback motivates our team to continue delivering exceptional service. It has been our pleasure to assist you, and we appreciate your support and trust in us. Kind regards, Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleRyan was very welcome to me when I arrived at the house
Thanks for sharing your experience, Kenny! I'm glad to hear Ryan made you feel welcome right from the start. We always aim for that friendly atmosphere. Hope to see you again soon! … More
5/5
GoogleThis is the second time I use Robert Ellis. In both occasions I had Helene doing the viewing and she was lovely, very professional and helpful with the queries I had. Helene always has a smile on her face and this makes the stressful task of finding a house easier. Thank you Helene, you're a star.
We are thrilled to hear about your positive experience with Robert Ellis Estate Agents and Lettings, Stapleford. It is delightful to know that Helene was lovely, professional, and helpful during your viewings. Her cheerful demeanor indeed … More
5/5
GoogleLouise Jowett was very professional, on time and very pleasant during the house viewing allowing me time to look around everything at the property and highlighting all the great points of the property. Thank you. …
Thank you so much, Nikki, for your 5-star rating of Robert Ellis Estate Agents and Lettings, Stapleford. We truly appreciate your support and are delighted by your positive feedback. Robert Ellis Estate Agents and Lettings, Stapleford … More
5/5
GoogleLouise Jowett was friendly warm and welcoming on our viewing! Louise was helpful with our queries and questions and also provided some good advice as we are first time buyers!
Hannah, so glad Louise could make your first viewing a great experience! Buying your first home can feel overwhelming, so it's brilliant she took the time to answer your questions and give you some helpful advice along the way. Wishing you … More
4/5
GoogleI dont have the best opinion of robert ellis due to them not sending confirmations and them not specifying whether pets are allowed on their listing's. However, the people that work there are lovely. I went to a viewing and Helene was supposed to show me around the property, the landlord kind of took over and made quite a few sexist comments while we were going around the property. Helene offered insight where needed, was friendly l and was very polite throughout the viewing. Overall I think she handled it very professionally.
Thank you for taking the time to share your experience with us. We're sorry to hear about the challenges you faced regarding confirmations and information on pet policies. We understand how important these details are, and we appreciate your feedback as it helps us improve our service. It’s great to hear that Helene was able to provide a friendly and professional presence during the viewing, even in a challenging situation. We'll be sure to share your kind words with her, as she always aims to create a positive experience for those she meets. We value your feedback and hope to have the opportunity to provide a smoother experience in the future. If there’s anything we can assist with or if you have further concerns, please don’t hesitate to reach out. Thank you, Robert Ellis
5/5
GoogleLouise Jowett - Louise was friendly, helpful and punctual on our recent viewing of 10 Cloud Avenue, Stapleford, really nothing more she could do to make it a good experience!
Carl, thank you so much! Really glad Louise made the viewing of 10 Cloud Avenue such a positive experience. Being friendly, helpful and on time might sound simple, but it genuinely makes all the difference when you're looking at a potential … More
5/5
GoogleExcellent service from Robert Ellis. Claire has been amazing, incredibly helpful, proactive, and always going the extra mile to help us complete our house exchange. Her support and communication made a huge difference throughout the process. Highly recommended!
It's wonderful to hear how Claire's dedication and proactive approach significantly enhanced your house exchange experience with Robert Ellis Estate Agents and Lettings, Stapleford. We really appreciate your kind words and recommendation. … More
5/5
GoogleHighly recommend Ryan! He is extremely punctual, professional, and thorough. He made our first house inspection stress-free and was very helpful with all our questions and findings. Great service
Ryanna, thank you so much! Ryan really does go above and beyond to make sure first-time buyers feel at ease during what can be a pretty overwhelming process. So glad he could answer all your questions and make the inspection stress-free. … More
5/5
GoogleRyan has been lovely to from the first viewing right up to the first inspection. Everything about getting my tenancy agreed has been smooth and easy. Thanks so much.
Nicola, so glad to hear Ryan made the whole process feel easy from start to finish, that's exactly how it should be. He'll be really pleased to read this. Welcome to your new home, and if you ever need anything at all, just give us a … More
5/5
GoogleAfter being migrated over to Robert Ellis from a different lettings company, we didn't know what expect as tenants. However, the process to arrange inspections was smooth and Ryan was very helpful in explaining the new processes. Very proactive as well, asking questions and being genuinely interested thank you!
Thank you, Sam W, for sharing your experience with Robert Ellis Estate Agents and Lettings, Stapleford. It's wonderful to hear that Ryan's assistance and the seamless process for arranging inspections exceeded your expectations after … More
5/5
GoogleHelene was very professional polite she knew every thing I asked about the house for rent and the application was in my in box before id got in my car5 star thanks again mark grey
Really appreciate your 5-star rating, Mark Grey. It means a lot to us at Robert Ellis Estate Agents and Lettings, Stapleford. We're pleased to know you had a great experience. Your feedback encourages us to maintain our high standards. … More
5/5
GoogleLouise was punctual, friendly and happy to answer any questions. Left us alone to explore as we liked and there when we needed.
Thank you, John, for your glowing review. We're delighted that Louise's punctuality and friendly demeanor made your visit pleasant. It's wonderful to hear that you felt at ease to explore and received the assistance you needed. Your … More
5/5
GoogleAlways a pleasure dealing with Helene and her team. Always helpful, friendly and professional.
Really appreciate your 5-star rating for Robert Ellis Estate Agents and Lettings, Stapleford. Your support means a lot to us, and we are glad to have met your expectations. Thank you for choosing our services. Robert Ellis Estate Agents and Lettings, Stapleford
5/5
GoogleLouise was very helpful and polite she had great knowledge of the bunglow no rush to be in and out
Really appreciate your kind words, Debbie. It's fantastic to hear that Louise's helpfulness and politeness made a positive impression on you. Her knowledge of the bungalow and her unhurried approach certainly reflect our commitment to … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robert Ellis's Stapleford office has 1,255 reviews across 1 platform: 1,255 on Google.
Robert Ellis Stapleford is rated 4.9 out of 5 across all 1,255 reviews, and 4.9 out of 5 on Google from 1,255 reviews.
Yes. In The Trusted Agent 2026 awards: Robert Ellis, Stapleford won Gold; Robert Ellis, Arnold won Platinum; Robert Ellis, Long Eaton won Trusted Agent.
Robert Ellis Stapleford, 32 Derby Road, Stapleford, NG9 7AA.
