Trusted Agent profile · Stapleford
Verified
★★★★★
1,256 reviews across 1 platform
32 Derby Road, Stapleford, NG9 7AA
Robert Ellis's office in Stapleford, at 32 Derby Road, is rated 4.9 out of 5 across 1,256 reviews on 1 platform, including 1,256 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Robert Ellis won in 2026.
The Trusted Agent 2026 results for Robert Ellis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stapleford office, from every platform, shown as written. First names only.
5/5
GoogleI cannot commend highly enough the sterling work of Amy and Wendy in finding us a property to rent once it became clear that our landlord at the time needed their property back. They really went the extra mile for us. We are so grateful and could not be happier with the way things turned out. Thanks again.
5/5
GoogleGreat team! Massive thanks to Holly, Amy and Tom for making everything feel so professional and calm. Would strongly advise!
5/5
GoogleAs a junior doctor I had a super busy schedule and no time for house searching but Amy, Millie and Wendy did an amazing job at helping me find a place very last minute and getting everything sorted for my move. You guys are the best at what you do and are really appreciated!
1/5
GoogleNewmans run a shameful practice. They left us with a broken boiler for 6 months and severely damp house for 4 months which led to extensive property damage. They only care about the rogue landlords they serve, don’t expect much as a tenant. …
5/5
GoogleThank you so much to Robert Ellis (Beth, Debbie and Nathan). You managed my sale and my purchase. You knew exactly what I was looking for and kept going till you found it. You supported me through losing buyers and kept communications going. When I found it hard you made it so simple. Thank you
2/5
GoogleVery little communication and failed to sell our house in three months. Only one viewing the whole time. Very disappointed.
Hi Rachel. Thank you for taking the time to leave feedback about our house selling process. We are sorry to hear that on this occasion we unble to help you sell your house. Our team would like to hear more aout your experience sso if youre able to send your feedback through to our team on stapleford@robertellis.co.uk that would be really appreciated
5/5
GoogleI cannot recommend Robert Ellis enough. They have a great knowledge of the conveyancing process and which makes the whole procedure so much easier. Clear, concise and helpful. I could not recommend them enough!!
Thank you Sarah, having an endorsement from an established, independent local firm is really appreciated.
5/5
GoogleFive Star Service 😇 All the team helpful and friendly at all times during the process of helping me into a rented property 🥰 Big shout out also to the star of the show Amy who went the extra mile throughout to help my application go through quickly and efficiently ❤️
4/5
GoogleReally easy process as a tenant to find a new property and to begin the tenancy. The team at Robert Ellis in stapleford were really helpful from start to finish and even though i completed everything virtually until the hand over of the keys for the new property, i didnt feel out of the loop at any stage
5/5
GoogleMy sincere appreciation goes to Amy for being so awesome from the outset. Her welcoming and charming smile with her patience and support throughout the letting period till the time we moved to the apartment is commendable. Thanks so much and keep being the best that you are 👍 …
5/5
GoogleVery helpful and Debbie was so professional ,many thanks
5/5
GoogleWe have just sold and bought through Robert Ellis. Beth McGill was looking after the sale and purchase for us and we were very pleased with her service, especially getting us across the line when things were getting tedious with solicitors. We will be going back to Beth if we do look to move in the future.
5/5
GoogleHad the wonderful Amy of the Stapleford branch sort me through the majority of my house move, was very professional, unbelievably helpful and answered every question I asked with great detail and understanding. Truly a shining example of the excellence the team provide keep it up (and give her a raise she's a star)PositiveResponsiveness
5/5
GoogleA great service from Claire Greensmith throughout our purchase and sale, even though she wasn't directly involved with the sale. She also put up with my tears and tantrums on the phone when I was so stressed out. Always chasing and keeping me up to date. Great service!!
5/5
GoogleAbbie Jones and Wendy West are a real credit to Robert Ellis. They were both extremely helpful when I moved into my rented property. I cannot praise them highly enough. First Class!!
Thank you for taking the time to leave a review, we really appreciate your comments.
5/5
GoogleWe’ve only just got on board with Robert Ellis Stapleford over the last few days but we are already impressed with the service we’ve received from Nathan so far. He seems very knowledgeable and is very efficient. Thank you so much for all your advice. You definitely deserve 5* from us - thank you!
5/5
GoogleHassle free throughout the whole process of buying our first home, which is just what you want. Beth always kept us up to date and in the loop and was always there on the other end of the phone or via email to answer any questions that we had. Would 100% recommend to use!
5/5
GoogleThe whole team provided a slick and professional service. Always contactable and prompt with any enquiries. I recommend them highly to anyone in the area.
5/5
GoogleVery helpful and efficient locally based letting agency who succeeded where others failed. Very pleased with with speed and efficiency shown when handling my case and subsequent outcome.
Thanks you for your positive review Tony, we are really pleased we helped you with letting your property successfully.
1/5
GoogleAvoid like covid! Only in it for the landlord. If your looking to rent from them, save your time and money and go elsewhere! Only works in the best interest of the landlords. Do not follow through inspections properly or log problems in the property during tenancy
5/5
GoogleWe put our house on the market on July 22nd 2020 and sold to the first viewer on July 23rd. Thanks to the professionalism of the guys at Robert Ellis who obviously know their market and how to advertise and promote a property, we moved on in only 12 weeks. Excellent job!
5/5
GoogleI am satisfied with my letting negotiator Miss Millie Sutton. This is our first home in UK. We are quite hurry to find a place to settle. Thanks to the help of Millie, we can now really settled comfortably in a lovely place. Thanks again.
4/5
GoogleI must commend the professionalism exhibited by Robert Ellis during my engagement with them while searching for a house to rent. Aside from the prompt feedbacks I got, they provided the needed support that made my application and eventual approval for the property seamless.
5/5
GoogleBrilliant service, particularly from Amy who helped me find a place and move in as quickly as possible in the short time frame I had, nothing was too much trouble and she made me feel like I was in good hands (which I was)! Very grateful and would highly recommend
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robert Ellis, Stapleford won Gold; Robert Ellis, Arnold won Platinum; Robert Ellis, Long Eaton won Trusted Agent.
