Trusted Agent profile · Stapleford
Verified
★★★★★
1,256 reviews across 1 platform
32 Derby Road, Stapleford, NG9 7AA
Robert Ellis's office in Stapleford, at 32 Derby Road, is rated 4.9 out of 5 across 1,256 reviews on 1 platform, including 1,256 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Robert Ellis won in 2026.
The Trusted Agent 2026 results for Robert Ellis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stapleford office, from every platform, shown as written. First names only.
5/5
GoogleRobert Ellis have been outstanding with the selling of my house. The team in Stapleford are second to none. Nathan and Beth worked tirelessly and got my house sold in 3 days. What a team!!! Their support throughout this journey has been oustanding and I can’t thank them enough
S J thank you for your kind words, We wish you all the very best in your new home.
5/5
GoogleLorraine was a great help throughout the purchase of our first home!
5/5
GoogleExcellent, professional and prompt responses, particular thanks to Wendy West who has helped with any and all problems!
5/5
GoogleThe lettings team are extremely knowledgeable, helpful and professional. I especially thank Millie for all of her help!
5/5
GoogleAmy was by far the best estate agent I've come across, helpful, polite and professional. Thank you Amy!
5/5
GoogleRobert Ellis are very good Estate Agents. Their service is second to none. Claire Greensmith whom i was dealing with was very professional, friendly and helpful in her approach all through out the sale process. .PositiveResponsiveness, Quality, Professionalism, Value
Dear Kalyana Surapaneni, Thank you for your highly favorable review and your kind words regarding our services at Robert Ellis Estate Agents & Lettings Stapleford. We are thrilled to know that Claire Greensmith's professionalism, friendliness, and helpfulness made your experience seamless. Your recognition of our team's commitment to quality service is deeply appreciated. We are grateful for your trust and look forward to assisting you in the future. Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleMillie and Wendy were very efficient and helpful during the full tenant find and letting process.
5/5
GoogleVery helpful and knowledgeable staff. I dealt with Wendy and her team in the Lettings Department. They were always very courteous and professional. Would definitely recommend.
5/5
GoogleProfessional work, honest, and quick response. Debbie Marlow helped me to buy my dream house. Thanks Debbie. Highly recommned Robert Ellis as an excellent astate agent.
1/5
GoogleSummary: Rude, unresponsive, poor customer service, unreliable. This review is written from the perspective of a customer looking to rent a property through Robert Ellis. In summary I would recommend potential customers of Robert Ellis to stay away, especially from their lettings office. Several weeks ago my partner and I found a potential property on RightMove (property letting site), so we called Robert Ellis to book a viewing. We also called several times during the week leading up to the viewing, this was in order to validate that the viewing was still confirmed and there were no issues. Due to currently living in cornwall, we had to make the trip up to Long Eaton, this involved several hours travel. However after viewing the property and attempting to make an offer to secure it, we were told we would be unable to do so as we lived too far away for a visit to our existing property to take place. Due to this fact we asked for a refund on our travel costs, as they could have cancelled this viewing on several occasions and saved our time and money. Currently, after over a month of exchanging emails with their “Lettings Manager” Tim Davis, I have still not been able to obtain a full refund. He is now rudely ignoring my emails, thus proving their poor approach to customers and potential customers.
5/5
GoogleMillie is responsive, respectful and relatable
5/5
GoogleReally friendly estate agents, didn't chase too much and very fast and effective!
Dear Sam Wortley, Thank you for the outstanding 5-star review. We truly appreciate your positive feedback and are delighted to hear that your experience with Robert Ellis Estate Agents & Lettings Stapleford met your expectations. Your satisfaction is our utmost priority, and your kind words serve as motivation for our team to continue delivering excellent service. We look forward to assisting you again in the future. Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleGone above and beyond every time. Staff all really friendly. Offered great service for the 15 months ive been with them. Easy to deal with and happy to speak to the land lord whenever needed. Used the long eaton branch too and had similar great service.
Thank you for taking the time to leave a review this five star review, we really appreciate your comments.
1/5
GoogleI rented a flat with Newman last year... I think it is the most unprofessional service I have ever had with any business. Nothing was right: unresponsive for the length of the tenancy, flat wasn't …
Dear Pierre I am sorry to hear that you are unhappy with our service and apologise for any inconvenience you feel you were caused. Having checked your tenancy file I see … More
5/5
GoogleI recently dealt with the Stapleford Rentals Team, Wendy, Emily & Amy. They provide a professional service and they are a friendly and efficient team. They even helped with providing local firms for renovation work to the house. I would recommend them.
Thank you Ninja for your comments, I hope the renovation work went well.
5/5
GoogleWendy West and Charlie at the Stapleford office did a great job in letting out our property efficiently and promptly. They proved to be reliable and very helpful in their dealings with us and secured an excellent tenant for us. Highly recommended.
Thank you for taking the time to leave a review, we really appreciate your comments.
5/5
GoogleWendy was excellent and very useful. Really friendly and always happy to help.
3/5
GoogleMillie was really efficient and supported us in the move - highly recommend.
5/5
GoogleMillie was very helpful, always putting you at ease and very good communication! Always keeping me updated! She’s brill.
5/5
GoogleThey were excellent, especially Lorraine Boothman & Nathan. Paul & Dianne Dove
4/5
GoogleI've been looking for a quick move and The staff in the stapleford branch have been super friendly and helpful. They have been upfront with me about what they need from me and there have been no nasty surprises with costs. I would recommend!
Thank you for taking the time to leave a review, we really appreciate your comments.
5/5
GoogleWould highly recommend Millie as an agent. Prompt, reliable, and understanding.
5/5
GoogleAlex was fantastic today , a real pleasure to chat to.
5/5
GoogleGreat service!!! Millie is super helpful and responsible. Highly recommended!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robert Ellis, Stapleford won Gold; Robert Ellis, Arnold won Platinum; Robert Ellis, Long Eaton won Trusted Agent.
