5/5
GoogleCalled the Stapleford office and spoke to Deanna Hall, she was so friendly and helpful and a credit to the team. Nothing is too much trouble, a prime example of how service from letting agencies should look like!
Trusted Agent profile · Stapleford
Verified
Robert Ellis Stapleford reviews
★★★★★
1,256 reviews across 1 platform
32 Derby Road, Stapleford, NG9 7AA
Robert Ellis's office in Stapleford, at 32 Derby Road, is rated 4.9 out of 5 across 1,256 reviews on 1 platform, including 1,256 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Robert Ellis won in 2026.
Awards
The Trusted Agent 2026 results for Robert Ellis, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Stapleford office, from every platform, shown as written. First names only.
Google1/5
GoogleVERY POOR, UNPROFESSIONAL SERVICE - AVOID! We arranged a viewing of a house to rent on Thursday. When we turned up the current tenant would not answer the door and had put a key in the lock so the agent could not get in. The agent was very apologetic and told us she would rearrange the viewing and make sure we were the first to view the property. We agreed to this and said we were very keen to rent the property, but of course needed to have a look inside before we did. We told the agent that the house ticked most of our boxes and we would likely take it following a viewing. The viewing was rearranged for Saturday, we turned up and the same agent was showing the property to another couple. We were a little shocked after what the agent told us, but we went on with the viewing. The house did tick all our boxes, so despite the messing around we agreed to take it and handed the agent our completed application form. On Monday we had an email to say our application was not successful, as the landlord had decided to go with one of the other applicants. We are VERY frustrated, when we were told we would be the first to view the property... I don' know why an agent would say that to a couple who had told them they'd take the house, pending a viewing and then arrange other applicants to view. This seems very poor and very unprofessional to me.
5/5
GoogleMillie was amazing from start to finish with the service for my first rental property. Thank you so much.
5/5
GoogleI received professional and informative information yesterday from Mollie Sutton at the Stapleford Branch. Mollie was very patient while explaining everything I needed to know. I would not hesitate to recommend her.
1/5
GoogleAvoid at all costs. Myself and my housemate were renting and received awful, awful service. We were given no support for the many issues we had, including no hot water or heating through Christmas and Winter, and a two meter crack in the …
5/5
GoogleDebbie and Beth were both great helping us through the process. Thank you!
5/5
GoogleWe have just sold my father's house on his behalf, we used robert Ellis because they came across as being the best, we weren't disappointed, Debbie's thorough and professional attitude shone through from day one, she handled all of our questions In a prompt and timely manner and helped to walk us through the whole process, we're more than happy to recommend them to anyone.
5/5
GoogleClaire was phenomenal to work with! Super helpful and friendly, always available and a brilliant communicator.
5/5
GoogleReally impressed with the level of service. Lorraine kept me informed of everything and anything that was happening with my sale. Top marks!
5/5
GoogleOur total experience with Robert Ellis was fantastic, from moving in until moving out. Wendy and the team were very friendly, highly professional and extremely responsive. Would highly recommend.
5/5
GoogleThe whole team at Robert Ellis were extremely helpful and friendly. Amy in particular went way above and beyond the call of duty to help with last minute preparations at the house and I am very grateful for that extra effort. I wouldn't hesitate to recommend them to anyone.
Agent replied · 25 October 2024
Dear Simon Tierney, Thank you so much for your generous 5-star review. We are delighted to hear that you found our team, especially Amy, to be extremely helpful and friendly. Your kind words about the extra effort put in for last-minute preparations are highly appreciated. Recommendations from satisfied clients like you mean the world to us. Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleBethany, Debra and Loraine were all amazing when helping me purchase my first home.
5/5
GoogleMillie and the team at Robert Ellis stapleford have been fantastic from start to finish with our move very informative and quick with responses. Would recommend to anyone.
5/5
GoogleDebbie Marlow was awesome from start to finish, everything that could be done was done and nothing was too much to ask. Smooth query processing was Debbie's speciality, Thanks again - J
5/5
GoogleA credit to their profession and highly recommend Stapleford Lettings team with Amy and Wendy an absolute pleasure to deal with.
5/5
GoogleWhat a fantastic estate agents! From the first offer to the completion day I was contacted throughout the process. Very reliable, professional and responsive. Would highly recommend if you’re looking to put your property on the market! Have recommended to family and friends.
Agent replied · 9 January 2025
Dear Dan Hyde, Thank you for your glowing review and your commendation of our services at Robert Ellis Estate Agents & Lettings Stapleford. We are delighted to hear that our team's reliability, professionalism, and responsiveness met your expectations from the first offer to completion. Your recommendation to family and friends is the highest compliment we could receive, and we truly appreciate your support. Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleRobert Ellis is an excellent estate agent real estate firm in Stapleford....Diane dealt with my whole buying experience with care & efficiency...all good
Agent replied · 25 October 2024
Dear Jasvinder Sandher, Thank you for your outstanding 5-star review. We are thrilled to know that your experience with Robert Ellis Estate Agents & Lettings Stapleford met your expectations. Your satisfaction is our utmost priority, and your kind words are a testament to our team's dedication and commitment to exceptional service. We look forward to assisting you again in the future and appreciate your trust in us. Robert Ellis Estate Agents & Lettings Stapleford
5/5
GoogleNathan Henshaw is next level! His intimate understanding of the area, detailed analysis and professional knowledge stand him apart.
5/5
GoogleWould like to say how professional and friendly your photographer Charlotte is. A credit to your company. Thanks again
5/5
GoogleMillie is doing great on my rental experience. She responses in a quick manner and replied our enquiries patiently.
5/5
GoogleExcellent, professional and prompt responses, particular thanks to Wendy West who has helped with any and all problems!
5/5
GoogleWendy, Millie and the team found us a good tenant within days. Top quality service with no hassle. I have no hesitation in recommending them.
5/5
GoogleThank you so much to Robert Ellis and especially Beth McGill for all your support with our house move. So friendly helpful and knowledgeable throughout. Would a absolutely recommend!
5/5
GoogleHighly recommend!! Amy was amazing throughout our journey and the rest of the team so helpful and professional and we are extremely grateful so thank you to you all.
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Questions about Robert Ellis Stapleford
Has Robert Ellis won any awards?
Yes. In The Trusted Agent 2026 awards: Robert Ellis, Stapleford won Gold; Robert Ellis, Arnold won Platinum; Robert Ellis, Long Eaton won Trusted Agent.
