Trusted Agent profile · Stanmore, Middlesex
Verified
★★★★★
320 reviews across 4 platforms
66 The Broadway, Stanmore, Middlesex, HA7 4DU
Part of Ellis & Co, see every office.
Ellis & Co's office in Stanmore, Middlesex, at 66 The Broadway, is rated 4.5 out of 5 across 320 reviews on four platforms, including 92 Google reviews rated 4.0.
92
Reviews on Google
This office
4
Reviews on Facebook
This office
201
Reviews on Trustpilot
This office
23
Reviews on allAgents
This office
We're proud to offer a wide range of properties for sale and to rent, in Stanmore and the surrounding areas. At Ellis & Co Stanmore we pride ourselves on our high level of customer service and knowledge of the local property market. Our main areas of business are residential sales, lettings and property management. If you have a property to sell or let, are looking for a new home, or would like us to manage a property on your behalf, please do get in touch with the team. We can also provide a free sales or lettings valuation of your property.
Every review we hold for the Stanmore office, from every platform, shown as written. First names only.
1/5
GoogleVery poor customer service, very rude, especially Howard Star. Had a really bad experience last year. Please avoid them!
Mayur Patel, please feel free to contact me on 020 8954 0066 as I would be very keen to understand why you suggest you had a bad experiance and why you thought I was rude. I was only just made aware of this "review" but am happy to discuss this with you as I have no recollection of why we might have spoken.
5/5
TrustpilotPerfect first time buyer experience
Howard and the team have been exceptional throughout our home buying experience, from the viewing to the exchange. Very polite with no pushiness, they were always on the ball with both the seller's and buyer's interests at heart. Can't recommend enough.
Kevin, thank you for the recommendation and we all hope you both enjoy your new home
1/5
allAgentsMax Heath was extremely
Max Heath was extremely polite and in hindsight, we wish we had continued to use him. We insisted on using someone with more experience, as we had previously been let down by another local agent. Keith Comely was unprofessional and rude from the very start. He lost the keys to the property, which he then had the audacity to blame me for. I had driven over 70 miles to re-view it once under offer. He told me 5 mins before he was due to meet me at the property that my asbestos surveyor, who had surveyed the property a full week earlier, had not returned the keys .... he'd only just realised! He then went on the internet and accused me of using a dodgy company ... copy and pasting a bad review via email. He said he would report the lost keys to police as my surveyor was ignoring him (he did me too, but that's another story!) After I completed on the property, I called to ask if the lost keys had been reported and was told by Max that the locks had been changed. Keith hadn't even bothered to let me know. Keith knew how stressful the situation was, but made no attempt to make it less so. When the property is remarketed, Ellis & Co are the last agents I would use.
1/5
allAgents"Max Heath was extremely..."
Max Heath was extremely polite and in hindsight, we wish we had continued to use him. We insisted on using someone with more experience, as we had previously been let down by another local agent. Keith Comely was unprofessional and rude from the very start. He lost the keys to the property, which he then had the audacity to blame me for. I had driven over 70 miles to re-view it once under offer. He told me 5 mins before he was due to meet me at the property that my asbestos surveyor, who had surveyed the property a full week earlier, had not returned the keys .... he'd only just realised! He then went on the internet and accused me of using a dodgy company ... copy and pasting a bad review via email. He said he would report the lost keys to police as my surveyor was ignoring him (he did me too, but that's another story!) After I completed on the property, I called to ask if the lost keys had been reported and was told by Max that the locks had been changed. Keith hadn't even bothered to let me know. Keith knew how stressful the situation was, but made no attempt to make it less so. When the property is remarketed, Ellis & Co are the last agents I would use.
5/5
TrustpilotEllis and Co in Stanmore were outstanding in getting the house I wanted
Howard Star, at Ellis & Co went out of his way to help me in succeeding in getting the house I wanted. He was always contactable, very kind and understanding. 5 stars for Ellis and Co in Stanmore and especially Howard.
Gayle, Thank you for the kind review, it was a long time coming but as a team we made it work. Thank You
1/5
allAgents"[[EDIT ORIGINAL..."
[[EDIT ORIGINAL START]] Since Natalie left, Ellis and Co have gone downhill. The service I have received since she left has been appauling especially by David Benson who is incapable of resolving any of my issues. Paperwork has gone missing, lie after lie has been told. The staff he manages have not turned up for viewings and left potential tennants outside my property in the freezing cold. David Benson can not be trusted with sending out correct invoices - All Landlords out there be AWARE!. I should have been paying 5% commission as agreed in writing but he overcharged me by an extra 3%. When I tried to resolve this is was extremely unprofessional and ended up putting the phone down on me. David Benson is a grotty vile little liar can't be trusted at all. I will never ever use or recommend Ellis and Co in Stanmore to anybody. Natalie was the only honest and decent member of staff working there and good luck to her for leaving. [[EDIT ORIGINAL END]] Since Natalie left, Ellis and Co have gone downhill. The service I have received since she left has been appauling especially by David Benson who is incapable of resolving any of my issues. Paperwork has gone missing. The staff he manages have not turned up for viewings and left potential tennants outside my property in the freezing cold. David Benson can not be trusted with sending out correct invoices - All Landlords out there be AWARE!. I should have been paying 5% commission as agreed in writing but he overcharged me by an extra 3%. When I tried to resolve this is was extremely unprofessional and ended up putting the phone down on me. [Removed] I will never ever use or recommend Ellis and Co in Stanmore to anybody.
5/5
allAgentsWe have been renting the
We have been renting the property for over 5 years now from Ellis & Co. Stanmore. David has always been responsive to queries and had them resolved very quickly. Him and the team at the branch are very friendly and do understand that even though the place we rent is not ours, it is our home. Their approach to situations is systematic yet polite. Not only would I recommend them to tenants but also to new landlords, cos if they can keep a tenant happy you'd bet they can keep a landlord very happy!
5/5
allAgents"We have been renting the..."
We have been renting the property for over 5 years now from Ellis & Co. Stanmore. David has always been responsive to queries and had them resolved very quickly. Him and the team at the branch are very friendly and do understand that even though the place we rent is not ours, it is our home. Their approach to situations is systematic yet polite. Not only would I recommend them to tenants but also to new landlords, cos if they can keep a tenant happy you'd bet they can keep a landlord very happy!
5/5
TrustpilotPolite and Professional Service
A very polite and professional service at all times. Quick to answer any queries or follow ups. We were kept informed at all times. Many thanks to Howard, Rakesh and the team. We cannot recommend them highly enough.
Hi Maria, glad we could help and appreciate the kind words, keep well
5/5
TrustpilotExcellent service...thanks very much...Highly recommended
As a first time buyer, Amar and Howard provided excellent support and re-assurance during my recent transaction. They are always very responsive to e-mails and calls and would highly recommend Ellis & Co services to others...Thanks very much again :)
5/5
TrustpilotEllis & Co Stanmore were excellent.
Ellis & Co Stanmore were excellent.All the staff, Howard,Jay,Myles and Rakesh were very polite, friendly, helpful.They were very knowledgeable and new the local area well.Great service guys, thank you for finding me the right property
Hi Rajini, you are welcome and thank you for the kind words, the guys really appreciate it, Howard
5/5
TrustpilotMy brother and I just sold a Flat…
My brother and I just sold a Flat through Ellis and Co. We were delighted with the professional service we got. Without the intervention of Howard Star our purchaser would have pulled out and the property would still be on the market. He used his experience and knowledge to educate our purchaser after they received some poor advice. thank you Ellis and Co. Highly recommended.
5/5
TrustpilotVery helpful
Very helpful. Howard was amazing replied to all my emails almost instantly and even tho there were some delays from the seller side he was always chasing them up for me ensuring we got everything done as soon as possible!
Sepehr, It was a pleasure and I hope you will both be happy in your new home, when the works finished, regards Howard
5/5
Trustpilot10/10 stellar service
10/10 stellar service - between Phil and Howard Ellis & Co have a superstar team on their hands and it was nothing but a pleasure to have them represent me in this house purchase! Can’t wait to work with them again on the next one. Would recommend highly to any potential seller or buyer !
Hi Zubs, "teamwork makes the dreamwork" could be our motto. Its always nice to have a 5* review from a buyer as we always try to offer a duty off care to buyers even though the sellers are our clients. Keep well, Howard
5/5
allAgentsNatalie and all the team at
Natalie and all the team at the Branch were helpful and provided sound advice throughout the process. Natalie was proactive and in touch throughout to ensure that the sale went through. What we appreciated was that they took our requestes with regards to the viewings into consideration and when an offer came they had a sensible and realistic approach to ensure that the buyers expectations and our expectations were realistically met to ensure a successful outcome.
5/5
TrustpilotHoward Star
Howard Star, the branch manager is a truly a Star of a Manager - very helpful, polite and respectful - understands your requirements and accordingly guides you through. Thanks to Howard.From; Aroona & Indu.
Aroona & Indu, it really was our pleasure and thank you for your kind words, keep well, Howard
5/5
TrustpilotFantastic experience with Howard
I had a fantastic experience with Howard at Ellis & Co. A experienced professional who was very easy to deal with and made the transaction stress free. Highly recommeded
1/5
GoogleDO NOT MOVE TO 46 WESTBERE DRIVE Landlord does not spend a penny. The worst agents in north west. Think they can treat their customers in a certain way due to being situated in Stanmore. Make sure never to deal with Ray, absolutely horrid individual, will turn up to the property and scream and shout at peoples wife’s and have his own colleague calm him down. There contractor will tell you that you do not need a shower longer than 5 minutes. Hence water pressure being low is just fine.
5/5
TrustpilotProfessional staff and very prompt…
Professional staff and very prompt availability on the phone. Marta Fiedorow looks after my properties. She deals with the tenants fairly and always gives good advice to the landlords.
5/5
TrustpilotThe Best Estate Agents in Stanmore
Howard and Fullun were just great and never gave up until we finally sold the flat. Couldn't recommend them highly enough!!
Hi Jonny and a happy new year. We really appreciate the recommendation and both Fullun and I were happy that we could assist with the sale, take care Howard
5/5
TrustpilotPurchased a property in June
Purchased a property in June. Howard was great, straightforward and responsive (even on days off). Compared with other estate agents it was much much easier to deal with Ellis & Co.
Hi Yuvraj, I hope you've settled in to the new house and have many happy years there. Who'd be an estate agent, it really is a 24/7 job :-)
5/5
TrustpilotExcellent estate agent
From the moment we engaged with Howard at Ellis&Co they were courteous, professional and supportive whenever we had questions or concerns. We selected Ellis after speaking to other local estate agents in Stanmore and they were head and shoulders above others. They secured viewings quickly and always kept in touch with us giving us feedback and thoughts.
Hi Mark, thank you very much for the 5* review, if you do the job properly the way its supposed to be done, those traits come naturally, but it was our pleasure, keep well, Howard, Fullun & Phil
5/5
TrustpilotI highly recommend Ellis and Co
Howard and the team were very efficient and professional,and kept us informed all through the sale.I would highly recommend Ellis and Co.
5/5
TrustpilotExcellent service from Ellis & Co.
Great professional, friendly and helpful service in selling the property. Always easily contactable and very efficient in organising viewings etc. Kept us well informed throughout the whole process. I would wholeheartedly recommend Ellis & Co.
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