Every review we hold for the Stanford-Le-Hope office, from every platform, shown as written. First names only.
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5/5
GoogleAbsolutely fantastic service. My experience is in connection with Mr Malik's review, whose review is completely inaccurate. We dealt with Brandon, Stacey and Gavin through the process of viewings, offers and conveyancing and without them I honestly don't think we'd have completed the sale of our house and the purchase of our dream home in the country. I cannot recommend Howgates enough.
Mr Malik 1 star
Howgates 5 stars
Robert Β· 25 August 2020
Agent replied Β· 24 August 2024
Thank you very much for your review, Rob and all of us here at Howgates wish you guys the happiest future in your new home!
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5/5
TrustpilotHelpful to a first time buyer
Vicky has been very helpful, patient and accommodating with the process of putting an offer in on my first home. The viewing process was simple and the viewing itself didnt feel rushed or pressured like some other agents tend to do. It's been overall a smooth experience so far and I would recommend them as a first time buyer.
Sam Β· 10 May 2022
Agent replied Β· 13 June 2024
Thank you for your review. Customer service is a huge priority to us and we are pleased you are happy.
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5/5
GoogleI must say that our experience throughout the process of selling the house was very positive. All the staff were very personable and kept us well advised at every stage. Would highly recommend their services.
Steve Β· 16 December 2025
Agent replied Β· 16 April 2026
Hi Steve, thanks so much for taking the time to leave this review, it means a lot to the team and we really appreciate it. It was a pleasure looking after the sale for you and thank you once again for using Howgates.
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5/5
TrustpilotHuge thank you to everyone at Howgates
Huge thank you to everyone at Howgates, especially Stacey who worked tirelessly to get everything in order after lots of hurdles. Sheβs an absolute star.
Also thank you to Zoe, Gavin & Brandon for your help and support.
Howgates are 5βοΈ
Nina x
Mrs Β· 28 September 2023
Agent replied Β· 13 June 2024
Thank you so much Nina, It was certainly a sale where we all felt the emotions throughout and is one we will never forget. Wishing you and your family all the very best for the future xx
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5/5
GoogleThank you Howgates for such an excellent service selling my mumβs property. In a stressful situation for me, I realised very quickly what a good team they all are, from the initial visit, to Stacey battling away chasing up solicitors, documents and keeping myself fully informed about how things were progressing in the chain and with my buyers. Communication is paramount and knowledge helps to allay fears about what may be happening in the journey from day 1 to completion. The four people who helped me on the journey were very professional and I could see they were working hard to achieve a sale with kind consideration of my situation. Well done to you all and
many grateful thanks.
Karin Β· 9 August 2025
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5/5
GoogleAmazing!!
We can't thank Zoe and Stacey enough , they went above and beyond to help us .
MOVING is very stressful, but having people know what they are doing and always at the end the phone makes it easier.
THANKS AGAIN!! π
Leeann Β· 25 August 2023
Agent replied Β· 24 August 2024
Thank you so much for your review Leeann! Customer service is so important to us to means so much when we get a review like this! We all wish you well for the future and you know where we are if you need anything!
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5/5
GoogleVery happy again with Howgates estate agent. Everybody is personable and friendly, but Stacey in particular was brilliant - always available and chasing solicitors daily.
Lauren Β· 10 August 2024
Agent replied Β· 24 August 2024
Hi Lauren - wow what a journey! Thank you so much for your review and we're just so pleased that you guys are now (hopefully!) all settled into your new home. Thank you once again for letting us be a part of your move :-)
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5/5
GoogleFrom the very first meeting, Brandon at Howgates was outstanding, completely transparent, reassuring, friendly, and highly professional. He instantly put me at ease and made the whole process feel effortless. β¦
Tammina Β· 16 December 2025
Agent replied Β· 16 April 2026
Tammina, thank you so much for taking the time to leave this fantastic review. It really means a lot to all of the team as we love being part of your sale. Thank you once again and we hope you're doing well!
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5/5
GoogleHowgates has a lovely team who helped us all the way through our first home purchase. They went above and beyond to ensure we had a great experience. Thank you all!
Paz Β· 16 December 2025
Agent replied Β· 16 April 2026
Hey Paz! Thanks so much for taking the time to leave us a review, we hoope you're nicely settled into your new home! Take care and hopefully see you around!
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5/5
GoogleAmazing Team, Fantastic service from Stacey, Francesca, Brandon, Aimee.
As a first time buyer there help, advice and support had been amazing.
All the viewings, phone calls, emails always at hand to help in any manner.
Managed to exchange in 28 days and without their support this would not of been possible.
Thank you all, if you are thinking about selling or buying then make sure Howgates are your first stop.
Andrew Β· 25 July 2024
Agent replied Β· 24 August 2024
Hi Andrew, thank you SO much for taking the time to leave us this review. We're so pleased that you were happy with the service that all the team provided you as this is something that we're very passionate about. Thank you once again and good luck in the future!
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5/5
GoogleExcellent service. Responded quickly to emails and helped the whole process tick along at a good speed. Many thanks to Brandon, Stacey, Zoe and all who helped us buy our house. Special mention to whoever it is that puts together the welcome box - what a lovely thing to help us celebrate picking up our keys.PositiveResponsiveness, Professionalism
Liz Β· 25 August 2021
Agent replied Β· 24 August 2024
Thank you so much for the 5 Stars! We really care about customer service and are so pleased that you were happy with the service! Take care and we hope you enjoy your new home!
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5/5
FacebookOutstanding service!! A long, stressful, emotional sale and team howgates were there all the way! From Brandon selling our house, then showing us numerous houses at very short notice to Stacey being amazing through the long progression process. I honestly believe that without Stacey we wouldnβt be in our lovely new home, and that I would definitely have lost my sanityβ¦.absolutely amazing team!! Xx
Rachel Β· 10 November 2024
Agent replied Β· 22 February 2025
Thank you so much for your review Rachel - we're so pleased that we all worked together to get this over the line. Congratulations on your move and we hope you're happy in your new home ππ‘
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5/5
GoogleRecently sold our house with Howgates.
Very smooth process, from the original meeting with Gavin to value and take photo, to Ayse being very effective in booking viewings in and getting feedback, and then finally Stacey and Rachel liaising with the solicitors and vendors.
We would have no reason not to use Howgates in the future and recommend the whole team.
Mark Β· 5 December 2024
Agent replied Β· 22 January 2025
Hey Mark, thank you very much for taking the time to leave us the review, it was great working with you on the sale of your home. We hope that you've settled in nicely after the move and we wish you all the best for the future!
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5/5
GoogleHowgates were very helpful at all times, polite and knew their jobs.
We were mainly in contact with Stacey who my wife & I felt did Howgates proud π and continually kept us up to date with any movements that we needed to be aware of.
Kind regards Steve & Anne Terry / now 11 Markhams SLH
Steve Β· 10 January 2025
Agent replied Β· 22 January 2025
Hi Steve, thank you so much for your review and we're so happy that you have now finally moved into your new home and we're thrilled to hear that you were happy with the service that you received. We hope that you have many happy years there. Thanks again from all of us here at Howgates
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5/5
GoogleAlthough I did not sell through Howgates as the purchaser of one of their properties, I cannot fault Zoe's customer service enough. She was responsive, understanding patient and going forward I would use Howgates over and above every other estate agent. Thank you Zoe!PositiveResponsiveness, Quality, Professionalism
Laura Β· 25 August 2022
Agent replied Β· 24 August 2024
Hey Laura! Thank you so much for your recent review following your move! We truly work hard on our customer service so to get feedback like this is awesome and makes the whole team feel great knowing that customers are happy! Thanks again and we wish you the very best for the future!
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5/5
GoogleWe would definitely recommend Howgates, the service we received was excellent. Everyone was very helpful and approachable especially Stacey and Zoe. We were always kept updated and when we experienced difficulties from our buyers solicitors, Stacey did a fantastic job chasing them for us. Thank you.
Mark Β· 25 August 2022
Agent replied Β· 24 August 2024
Hi Mark, thank you very much for taking the time to give us a review. We work extremely hard on delivering a high level customer service to clients and we're were delighted to hear that you were happy! We all wish you well for the future!
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5/5
TrustpilotAbsolute class!
Absolute class! . All the way through. I Wish Iβd sold my house through them too. I was Informed constantly of any or even delayed developments. The professional Assistance and information was spot on. Would Highly recommend . A special mention to Stacey Jarvis , a real credit!
Thomas Β· 25 March 2022
Agent replied Β· 13 June 2024
Thank you so much. It was a pleasure working with you and it wonderful to see you finally in your new home. Wishing you all the best for the future.
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5/5
TrustpilotSuch helpful and lovely staff!
Everyone at Howgates helped us so much with our property transaction. Brandon, Stacey and Zoe went above and beyond to help us with everything - even things that involved solicitors. We would recommend them to anyone, they have been absolutely brilliant!
Chloe Β· 9 January 2023
Agent replied Β· 13 June 2024
Hi Chloe, Thank you so much for taking the time to provide us with a review. We are so glad you where happy with us all at Howgates and we are even happier that you are in your new home !.
We all wish you lots of luck and happiness for the future.
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5/5
TrustpilotAmazing Team, Fantastic service
Stacey, Francesca, Brandon, Aimee.
As a first time buyer there help, advice and support had been amazing.
All the viewings, phone calls, emails always at hand to help in any manner.
Managed to exchange in 28 days and without there support this would not of been possible.
Thank you all, if you are thinking about selling or buying then make sure Howgates are your first stop.
Andrew Β· 11 July 2024
Agent replied Β· 28 July 2025
Hi Andrew,
Thank you so much, it was a pleasure dealing with you and hope that you are settling into your new home.
All the very best for the future π
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2/5
GoogleHad the worst possible experience buying our first property. 2* only because Stacey (Branch manager ) actually tried to help in the end for the last few weeks. Lady called Zoe lied saying there is no chain as vendor is moving out to her daughters house, in the end we joined massive chain which split into two chains in the middle. It took 7 months and we couldnβt see the end as we would get no answers from them or would get the ones that buys time for estate agent. Ended up with expired mortgage offer and country going into recession and had to pull out for mortgage offers being lower than before and estate agent not even hesitated to ask vendor to reduce to original asking price.
If you ever use them make sure to have Stacey on your back.
Evaldas Β· 25 August 2023
Agent replied Β· 24 August 2024
Hi Evaldas, thank you for taking the time to review Howgates and i'm sorry to see that it is only a two star. Your case was a very frustrating one for us also, and we're very sorry that the move didn't get over the line. Unfortunately sometimes this can be circumstantial and in this case the issues were way out of our control. Zoe and the rest of the team acted honestly and in your interests an can assure you that if there was any more we could've done to get this completed, we would have.
I have emailed you directly to discuss this and would like to chat about this further so please contact me so we can do so. Many thanks, Gavin.
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5/5
FacebookUsed howgates to purchase our first house, they were amazing even though our process was long & difficult but we got there eventually. They kept in contact throughout and provided us with updates as much as they could, massive thank you to Zoe who was brilliant with our situation, always so positive with me even when I was stressing a lot about everything she made everything so much better. Thank you all for the moving in hamper & thank you to all the team for your help especially Zoe!
Sara-Louise Β· 30 December 2021
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5/5
GoogleHighly recommend!! A big shout out to Stacey and Zoe who helped throughout the whole process and replied to all my questions even quicker than solicitors.
Very professional. Could not imagine an easier process without Howgates agency.
Thank you for you hard job.
Deimante Β· 25 August 2022
Agent replied Β· 24 August 2024
Hi Deimante, thank you so much for taking the time to review Howgates. We will pass your comments onto the team and we wish you both every happiness in your home!
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5/5
GoogleOn a probate sale that was far from straightforward, Howgates provided an exemplary service and really went the extra mile, even checking on the house from time to time as it was empty. Well done Gavin, Stacey and the rest of the team. A thoroughly friendly and professional service that I highly recommend.
G Β· 2 December 2024
Agent replied Β· 22 January 2025
Hi Gary, thanks for your kind review. We're very passionate about customer service and we're really pleased to see your comments and that you're happy with the service that you have received. We thank you for your custom for the sale and wish you all the best for the future. Many Thanks, Gavin
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5/5
TrustpilotThe service we received from start toβ¦
The service we received from start to finish was absolutely brilliant from all at howgates! Zoe and Stacey went above and beyond and nothing was too much to ask of. They worked incredibly hard and gave 110%. I cannot recommend howgates enough!
Gemma Β· 6 June 2022
Agent replied Β· 13 June 2024
Thank you so much for your review It was such a pleasure dealing with you. We wish you lots and luck and happiness.
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