Trusted Agent profile · Stalham
★★★★★
2,206 reviews across 3 platforms
Church Road, Hoveton, Norwich, NR12 8UG, Stalham, NR12 8UG
Minors & Brady's office in Stalham, at Church Road, is rated 4.9 out of 5 across 2,206 reviews on three platforms, including 351 Google reviews rated 4.8.
351
Reviews on Google
This office
12
Reviews on Yell
Business-wide
1,843
Reviews on Trustpilot
Business-wide
Every review we hold for the Stalham office, from every platform, shown as written. First names only.
5/5
TrustpilotPurchasing through Minors & Brady…
Cass was assigned to manage my purchase process following agreement to completion. She was extremely helpful, she chased Solicitors & gave weekly progress reports. She liaised with the sellers as required & was always very professional & quick to respond. Minors & Brady as an Estate Agents were excellent. They allowed us the time we required at the property on a number of occasions & were very supportive throughout the buying process.
5/5
GoogleMy other half and I have viewed a good handful of properties now, with different estate agent team members each time, but Amber was by far the best person we've had show us around a place. Looking around someone's house can sometimes feel a little awkward, but Amber was incredibly friendly, approachable, and down-to-earth whilst remaining professional. We felt like we could be ourselves whilst looking around and talk opening - we were even able to have a laugh with her! We felt really comfortable at this viewing, which was a nice feeling, and we can honestly say it was all thanks to Amber! Minors & Brady should be very proud to have such a lovely young lady in their team :)
5/5
GoogleWe recently sold our house through Minors & Brady. We had a varied experience, some of which does not warrant a 5 star review. Please read. We had our house valued by a smart, charming and knowledgeable young man who quickly convinced us to sign up with them (clearly a good salesman). We were told that they had a list of contacts who might be interested in viewing and we were encouraged by the enthusiasm that our house would sell quickly because it was one of the ‘top seller’ type properties in our area. Within minutes of the valuer leaving, we received a call to arrange a viewing for the next day. How exciting! It went downhill from there. We had to wait 10 days for a photographer although he did a brilliant job. Then it was published following our approval. From there, we had very little interest. The few viewings that were scheduled were cancelled, more often than not without the agency informing us, and several times the agent was late. I had to call the estate agent to ask for updates weekly as I did not hear much from them. Due to the little interest in our property, we were advised to widen the price bracket, which we agreed to. This sparked little interest. I personally had to do my own viewings on 3 occasions, which resulted in 2 offers the following day (I wonder whether me showing the house had something to do with it). Both offers were considerably less than our original asking price, and we were encouraged to accept one of them as they were both in strong positions. By this point, I was fed up. I felt as though they had over promised and under delivered. I was told that our house was probably over valued by the valuer, hence the lower offers. We needed to sell so we accepted an offer. I have no problem selling my house for what it’s worth but was disappointed that it was overvalued with no indication that we may have to drop that low. That’s when Claire W (senior after sales progressor) took over. Claire was brilliant from the moment she took on our house sale. She called me regularly with updates, chased whoever needed chasing, she responded to emails really quickly and she was always super friendly. Between us, we pushed through and finalised the sale. There were plenty of bumps along the way which made it quite stressful yet she listened to me calmly and was supportive throughout. I genuinely don’t think I could have continued with the sale without Claire, particularly as I was already so disappointed with how our sale journey began. So for Claire, I give a 5 star review. Thank you for everything. Overall, I don’t think I’d use Minors & Brady’s again. Everybody was friendly and seemed knowledgeable but I do feel like I paid a lot of money for a service I wasn’t entirely happy with.
5/5
TrustpilotA great experience
Claire Wilson was really great as the after-sales lead on both the sale of our old property and the purchase our new property, both of which were through Minors and Brady. Claire was always professional, supportive and pushed hard to make sure things stayed moving forward.
4/5
TrustpilotOverall we were happy with the service…
Overall we were happy with the service provided by Minors and Brady. In particular Nagilla Santos who was respectful, helpful and professional during a testing completion process. Going forward I would suggest re-thinking who to introduce as buyers as our overseas buyer made the process so much more challenging and there stressful.
5/5
TrustpilotSupportive, Clear Communication, No Concerns
From M&B’s perspective, our process was smooth from start to finish, with no issues from any communication we had.
Thank you, Billy. We’re pleased Aysegul’s support and clear communication helped guide you through what sounds like a more challenging process. It’s good to hear you felt well supported, especially as first-time buyers!
5/5
Trustpilotprofessional and efficient
Today we exchanged contracts on my elderly father's new home. Claire Wilson went above and beyond, and kept us fully updated every step of the way. She was an absolute pleasure to deal with, efficient, polite and professional. Highly recommend Minors & Brady. Thank you so much Claire.
5/5
TrustpilotA massive thank you to Ange for helping…
A massive thank you to Ange for helping me sell my house, she went above and beyond, always there when I needed her, even with the merge of 'Ange & Co' and 'Minors and Brady' Ange was still always there for me . Highly recommend 10/10 ✨️
5/5
GoogleI have been very impressed by Cass in the aftercare team of Minors and Brady. A difficult and somewhat stressful purchase Cass kept me informed throughout and personally assisted in ensuring that all persons involved in the transaction were equally informed. She was certainly instrumental in concluding the purchase which had become somewhat drawn out and beyond the time scale which I had made a condition when my offer was accepted. I would have withdrawn from the purchase had she not been so conscientious and supportive throughout.
5/5
GoogleHaving dealt with a number of agents over the years in Suffolk and elsewhere, including France, both buying and selling, I can absolutely say that this company is one of the most professional I have dealt with. In the context of a buyer on this occasion, the after sales team were responsive and professional, in particular Lauren who I had the most communication with. I appreciated being spoken to on an equal level and any queries were taken seriously and given due time and attention. I also need to add viewing experience. Hannah was the viewing agent and she had an approach that was professional but also friendly. Hannah was punctual and well informed on the property being viewed and happy to follow up any queries made - a good viewing experience.
5/5
GoogleMoving from Ireland to the UK is hard enough as it is but dealing with Minors & Brady is such a pleasure and makes the move go so smoothly. Can't view rental properties because I don't live there yet but this not a problem because they have sent me walk through videos to help me with my decision. I've been dealing with Joe in the Wroxham branch and he has been brilliant to deal with. He has done so much work for us in getting us a rental property. Thank you Joe
5/5
GoogleI had the absolute pleasure of dealing with Chloe in relation to a property we were purchasing from her client. I had sold my own property via an online only agent who provided little to no help moving things forward after it turned out I also had a useless solicitor. However, Chloe was professional, helpful, compassionate, patient and driven to help myself and her client. She went completely above and beyond keeping me in the loop and she so was understanding with everything. I cannot thank her enough for her assistance which was essential to getting us to completion. I will be sure to use Minors and Brady in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy husband and I recently sold our home in Blofield and relocated our family to London. Like many others, we had three valuations before listing our property for sale. Joe valued our property and was very thorough; he was well presented, knowledgeable about the local market and we felt confident in his comprehensive appraisal. Whilst offering a very competitive rate, Minors were not the cheapest quote we received, but you get what you pay for and we opted to go with them over another local competitor. Joe was very helpful with getting the property ready to list. I can be quite fussy (who wouldn't be when selling their home?) and this was never a problem, Joe listened to all of my ideas and also gave constructive feedback in how to dress and stage the property - he suggested a few inexpensive tweaks which made all the difference when the photos were taken. It is perhaps worth mentioning that Joe then visited once more with the photographer, offering guidance to ensure the images produced were aligned to our vision in creating a quality set of particulars and sales brochure, really capturing areas we wanted to showcase. Once listed, Lee managed our sale. Lee was always available at the other end of the phone, always honest (I am straight talking and would far prefer the polite truth rather than fluffy sales waffle) and easy to communicate and work with. He has a decent sense of humour too, which helps keeps the mood light in stressful situations (selling your home is up there with the top stresses, right?). In the interest of a fair review, I will be honest and say that we had a few initial teething problems with marketing our property, but Lee was great to deal with and helped us to resolve the issues we had without any kind of awkward feeling. For me, seeing how someone handles things that aren't going so great is just as important as praising the parts which are plain sailing - and I found Lee to be very professional and fair. With his support, we successfully sold our property for the asking price. A quick shout out to Connie - I did most of the viewings myself since I work from home, but Connie came over to host a few for us. Connie was great, super friendly, made viewers feel at ease, always came across very well and we were comfortable with her in our home. Minors have a great team - Joe, Lee and Connie were all great to deal with. Though I have to say, the absolute star of the show for me was Claire Wilson who managed the after sales process for us. I don't know where to start in singing Claire's praises! Selling a property /moving home is SERIOUSLY stressful, and especially when relocating 150 miles away, but Claire was always as cool as a cucumber, incredibly organised, never dropped the ball. Claire kept us well informed at every stage of the process, I never needed to prompt her, she was always one step ahead. Don't quote me on this, but I think she has something like 20 years' experience, and it shows! She is an absolute asset to Minors and Brady and both myself and my husband were incredibly grateful for the consistent high standard of service she delivered. I would recommend Minors & Brady to others considering a move - and you've guessed it - I am going to mention Claire again here.... Claire's 5* support alone was worth every penny we paid; it also reaffirmed our decision to pay that little extra compared to another agent (who was willing to shave off another 0.25%) was the right one... sometimes it's just not worth chasing that bottom price, you have to weigh it up against your own time and stress and the cost of your sale falling through. Without doubt, Claire's dedication to delivering a first class service kept my stress levels at bay and contributed enormously to our sale progressing to completion without any major hiccups. Big thanks to everyone at Minors and Brady.
5/5
GoogleWe have recently sold our house with Minor's & Brady. I can not recommend them enough. From start to finish they were extremely professional. The photos they took of our house were amazing. Once the house was sold subject to contract, we were moved over to the after sales team. We dealt with Caitlin throughout. Caitlin was really professional and friendly and kept us up to date with the move as much as she could. If i was to move again I would definitely use Minor's & Brady again.PositiveQuality, Professionalism
5/5
GoogleThe team at Minors & Brady have made the process of selling a house unbelievably stress free. From valuation to marketing, negotiating the sale and the after sales care, they have been excellent. The valuation process was easy, the agent Jack was professional and friendly and immediately I felt a sense of trust and confidence with the company. The marketing of my home, in particular the photographs were outstanding, it’s clear when looking at other agents sales particulars that Minors & Brady have the edge and know just how to sell a lifestyle, which is what buyers need to see. At the open day, through the agent, Olly’s, excellent negotiation skills and warmth of character he was able to secure several offers on the property. What I have been most impressed with is the after sales care. Being allocated one agent; Lauren, to personally look after the process, I received regular updates by phone and email and whenever I made contact with a query, I always received a call back from Lauren within the hour if she was unavailable. Nothing was ever too much trouble for her. We had many conversations throughout the process and throughout she was so friendly, knowledgable, empathetic and encouraging - a real credit to the company! Without Lauren’s continuous support, I would have been stressed and confused about what was happening or what to do next. I can’t thank you all enough!
5/5
GoogleMe and my partner have purchased a property from Minors & Brady and were lucky enough to deal with Claire Wilson in the sales progression team. She has been chasing all the relevant parties from the start and has allowed for us to move forward in such good time. Any little hiccup was quickly resolved and has left my partner and I feeling very calm and confident. I can safely say out of all the solicitors, mortgage brokers and estate agents involved in my chain purchase, Claire has been the most helpful and has made the process least stressful it can be. Should I decide to move again I will 100% be looking for a home with Minors & Brady and can only hope we are assigned Claire again Thank you for everything Alfie
5/5
TrustpilotCassandra Creek from Minors & Brady was amazing!
Cassandra Creek from Minors & Brady was amazing throughout the whole process of selling my house. During some testing times Cass was excellent at listening to my needs and being able relay this back to the buyers with sensitivity and professionalism. l can't thank Cass and her team enough,. Thank you!
5/5
TrustpilotRegular updates and reassurance
Thankful to have had Claire Wilson progressing our house purchase. We were reassured by her regular updates and very grateful for her promptness in returning calls and answering our queries. She coordinated and communicated very effectively with all other parties involved and we always felt 'in the loop'. We would like to thank Claire for all her help.
5/5
TrustpilotVery efficient!
Just completed and exchanged on my house, just wanted to say a huge thank you to Jess who has been brilliant throughout the sale. She was always on hand to answer any of my questions and reassure me and get the sale pushed through as quickly as possible. Thank you again Jess for being great! 😊
5/5
TrustpilotMinors and Brady were as good as I…
Minors and Brady were as good as I hoped they'd be in letting my flat. Everyone I dealt with was enthusiastic, knowledgeable and friendly. When the initial tenant pulled out they called to let me know already with a plan in place to try and find someone else, which they did, quickly. Will definitely use again. Special mention to Beth who managed all the paperwork efficiently and with professionalism - and was lovely!
5/5
TrustpilotJoe was punctual answered any queries…
Joe was punctual answered any queries promptly and gave helpful advice.He has a good manner and is a credit to your company.He was unfailingly knowledgeable about the property.He politely asked about my situation and understood that I was unable to put in an offer as my property only came on the market yesterday sincerely Margaret Midgley
5/5
TrustpilotRosie Turley was amazing throughout the…
Rosie Turley was amazing throughout the process. Kept me informed as the seller throughout the process and maintained regular contact even if there was no update she would inform me of such. Liaised with the buyer as well as my solicitor. I would highly recommend Rosie and Minors Brady. Thank you for such a positive and stress free sale.
5/5
GoogleMinors and Brady have handled my sale and purchase absolutely first class! A pleasure to deal with, very informative throughout! Special mention to Chris who dealt with both my sale and purchase always going above and beyond! Also to Alfie who was very professional and answered all questions I had on the viewing and let me take my time looking around! Thankyou
5/5
TrustpilotWe recently purchased a property…
We recently purchased a property through Minors and Brady and it was a great pleasure to deal with Claire Wilson. Claire was very consistent in terms of keeping us updated and has made the process easier especially as the journey of selling and purchasing concomitantly was a bit stressful for us. Thanks for your help Claire!
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