Trusted Agent profile · Stalham
★★★★★
2,212 reviews across 3 platforms
Church Road, Hoveton, Norwich, NR12 8UG, Stalham, NR12 8UG
Minors & Brady's office in Stalham, at Church Road, is rated 4.9 out of 5 across 2,212 reviews on three platforms, including 351 Google reviews rated 4.8.
351
Reviews on Google
This office
12
Reviews on Yell
Business-wide
1,849
Reviews on Trustpilot
Business-wide
Every review we hold for the Stalham office, from every platform, shown as written. First names only.
5/5
TrustpilotCassandra Creek from Minors & Brady was amazing!
Cassandra Creek from Minors & Brady was amazing throughout the whole process of selling my house. During some testing times Cass was excellent at listening to my needs and being able relay this back to the buyers with sensitivity and professionalism. l can't thank Cass and her team enough,. Thank you!
5/5
TrustpilotRegular updates and reassurance
Thankful to have had Claire Wilson progressing our house purchase. We were reassured by her regular updates and very grateful for her promptness in returning calls and answering our queries. She coordinated and communicated very effectively with all other parties involved and we always felt 'in the loop'. We would like to thank Claire for all her help.
5/5
TrustpilotVery efficient!
Just completed and exchanged on my house, just wanted to say a huge thank you to Jess who has been brilliant throughout the sale. She was always on hand to answer any of my questions and reassure me and get the sale pushed through as quickly as possible. Thank you again Jess for being great! 😊
5/5
TrustpilotMinors and Brady were as good as I…
Minors and Brady were as good as I hoped they'd be in letting my flat. Everyone I dealt with was enthusiastic, knowledgeable and friendly. When the initial tenant pulled out they called to let me know already with a plan in place to try and find someone else, which they did, quickly. Will definitely use again. Special mention to Beth who managed all the paperwork efficiently and with professionalism - and was lovely!
5/5
TrustpilotJoe was punctual answered any queries…
Joe was punctual answered any queries promptly and gave helpful advice.He has a good manner and is a credit to your company.He was unfailingly knowledgeable about the property.He politely asked about my situation and understood that I was unable to put in an offer as my property only came on the market yesterday sincerely Margaret Midgley
5/5
TrustpilotRosie Turley was amazing throughout the…
Rosie Turley was amazing throughout the process. Kept me informed as the seller throughout the process and maintained regular contact even if there was no update she would inform me of such. Liaised with the buyer as well as my solicitor. I would highly recommend Rosie and Minors Brady. Thank you for such a positive and stress free sale.
5/5
GoogleMinors and Brady have handled my sale and purchase absolutely first class! A pleasure to deal with, very informative throughout! Special mention to Chris who dealt with both my sale and purchase always going above and beyond! Also to Alfie who was very professional and answered all questions I had on the viewing and let me take my time looking around! Thankyou
5/5
TrustpilotWe recently purchased a property…
We recently purchased a property through Minors and Brady and it was a great pleasure to deal with Claire Wilson. Claire was very consistent in terms of keeping us updated and has made the process easier especially as the journey of selling and purchasing concomitantly was a bit stressful for us. Thanks for your help Claire!
4/5
TrustpilotPretty Good
Just purchased my 2nd home, this time around a lot better and would recommend Claire, they gave me an update every week and kept me in the loop. Only down side is when originally spoke to them and what was promised on the phone wasn't reflected in the contract and fee applied but maybe i should of checked it
5/5
TrustpilotMinors and Brady staff were pleasant…
Minors and Brady staff were pleasant from the first day I called to make my enquiry. They made certain to explain details to me. James was pleasant from the get go and then Samuel took over and has been patient and helpful throughout the process. I would gladly recommend Minors and Brady and Samuel Carpenter.
5/5
TrustpilotMinors are helpful
Megan from minors and Brady couldn’t have been helpful enough nothing was too much trouble, anything we needed help with Megan was there on the end of the phone doing what she could to make our selling and buying process as easy as possible. So thank you for everything
5/5
TrustpilotClaire Wilson Superstar!
Would just like to thank Claire Wilson for all the work she has done on our house sale. She has gone above and beyond, quite often doing our solicitors work for them, and has chased the whole chain on multiple occasions. A great asset to the company.
5/5
GoogleAlex showed me around a property in Coltishall. He was very informative and professional. I can highly recommend Minors and Brady
Thank you for your review and recommendation Claire! We're happy that you had a good experience with Alex.
5/5
GoogleClaire Wilson was very helpful, keeping me up to date at least weekly, more if anything was progressing more quickly. She is professional, friendly and engaged readily with my client needs
Hi Gill, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Claire, we will be sure to share your kind words with her. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotHouse Sale
We sold our house through the Wroxham Branch. After we had agreed a sale, Jess took over as our point of contact and was brilliant. Jess kept us up to date with everything and I learned more from her than I did my own solicitor! The rest of the team were also great.
5/5
GoogleWe had excellent care from Claire Wilson throughout the entire after sales process. She has been incredible with weekly calls and updates providing information on absolutely everything we need and always keeping us up to date with the latest on our purchase. We cannot thank Claire enough for her support we really couldn’t have done it without her.
5/5
TrustpilotForever home in Suffolk
Went into the Lowestoft branch and saw Connor we are looking for our forever home in Suffolk. What more can I say Connor was so amazing. Telling me and my wife he lives in the area too. Came away with lots of information and I hope to arrange some viewings very soon.
5/5
GoogleOur experience with Minors and Brady was fantastic from start to finish. From the initial valuation visit by Joseph Finnegan, to the support of Connie Staff in the sales team and then to Julia Pauluch in the after sales team. Connie did an amazing job of securing a large number of viewings and a selling price above our expectations and was helpful at all stages. Julia took over once our sale had been agreed and was supportive and proactive throughout and was excellent with communication between ourselves, the buyers and both sets of solicitors. Together this all ensured a smooth and relatively stress-free transaction. The staff all knew the local market well and were professional at all times. It is sometimes difficult to choose between estate agents but we chose Minors and Brady for their knowledge, proactive marketing, professionalism and approachability. They are marginally more expensive than some other agencies but worth every penny. We are so glad we made the right choice.
5/5
TrustpilotSteven was really good at explaining…
Steven was really good at explaining both properties we viewed and we especially loved that he wasn't pushy, as some agents can be. When we weren't certain on either property, he was very inquisitive and asked us our preferences so he could keep an eye out for anything else we'd like. Overall, it was a really good viewing experience!
5/5
TrustpilotLettings Team - Sam Carpenter M&B
I have been relying on Minors & Brady for the rental management of my properties for numerous years, and I must say they have been impeccable. Just recently, they efficiently found and secured a tenant in Carlton Colville who perfectly met all my criteria. Sam Carpenter was in charge of the reletting process and kept me informed at every step, putting in considerable effort to ensure the right tenants were chosen.
5/5
TrustpilotProperty sale
Minors and Brady from the beginning were brilliant at getting viewings on my property. Feedback was provided after all viewings. Once a buyer was found Cassandra Creak was chasing all relevant parties and weekly updates provided. I would not hesitate on recommending Cassandra and Minors and Brady.
5/5
TrustpilotExcellent service
Minors & Brady were superb in guiding myself and my partner through each stage of the letting process. Sam Carpenter was highly efficient and proactive in his communication and ensured a smooth journey for us as perspective tenants throughout. Sam was particularly impressive in sorting a minor technical issue for us on the Saturday before our move-in date. We are both very grateful for all the support from Minors & Brady.
1/5
TrustpilotAvoid at all costs
Avoid at all costs, Minors and Brady are the most dishonest and untrustworthy company I have ever come across. Selling our house through them and the list of issues is endless, here are some highlights;1. Lost our house keys and didn’t tell us for almost two weeks. Acted like this was no big deal, and just offered to get a new key cut. They did replace the locks but only when we insisted on this. A huge security issue and when questioned about the procedure for keeping keys safe it was made clear they do not have one.2. House was continually left unlocked after viewings, often for the whole day until we returned from work in the evening. Again they acted like this wasn’t an issue as “there was no break in reported”. 3. Made additional copies of our keys without our knowledge or consent. When we questioned why the copies had been made they could not / would not give us a reason why. If it was for a honest reason I’m sure they would have just told us. We had to get our locks changed AGAIN this time at our own expense. 4. On two separate occasions they reduced the asking price of our house without our permission. The first we knew of it was when we saw the change on Rightmove! They changed it back as soon as we requested but it should never have happened in the first place. 5. They arranged a meeting between our buyer and their mortgage advisor to take place at our house, without our knowledge. Just turned up on the doorstep and seemed very offended when we would not let them use our house as a meeting space. 6. Items in our house were damaged and moved. Whilst this could have been cause by a client viewing it, it is the agent’s responsibility to ensure this does not happen. 7. Communication throughout has been absolutely dire and we are either told bare face lies or they just flat out refuse to answer our questions. Jamie Minors, the owner, would not even discuss the issues with me, clearly they can’t even come up with an excuse for their unprofessionalism. 8. Funny how they continually pressured us to reduce, and then when we took the house off the market we suddenly got an offer from someone who had never even viewed the house but happened to be friends with staff at Minors & Brady, what a strange coincidence. 9. One of their agents visited our property without our knowledge when we weren’t there and was looking in the windows and entered the garden. We then received a very strange phone call from them where they admitted to being there. This was 6 months after we had stopped viewings with them and they no longer had a key or any reason to be there. When questioned why they were there, they refused to answer.We are currently taking legal advice and speaking with the property ombudsman regarding an even more serious issue than the above but have been advised not to publicly discuss this matter whilst taking legal action.Jamie, I would love to discuss these issues with you, as I have been trying to for several months now, but you are obviously unable to have a mature and professional conversation.
5/5
Trustpilot5 star service
Although we are not completely through the whole service process yet we cannot fault the service to date. Charley kept us well informed at every opportunity and managed to get our property sold within a day of being on the market and negotiated well on our new property too. Highly recommend.
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