Seymours Prestige Homes Staines reviews

★★★★★ 5/5

Google

Exceptional First-Time Homebuyer Experience My partner and I, being first-time buyers, recently had the pleasure of engaging with Seymour’s Estate Agent in Staines, and we are compelled to express our utmost satisfaction with their exemplary service. From the outset, the team at Seymour’s exhibited a proactive approach, maintaining seamless communication throughout the entire process. Despite encountering multiple challenges beyond our control, their remarkable empathy and professionalism consistently set them apart. Without reservation, I cannot fault Seymour’s Estate Agent in Staines. We experienced unwavering commitment and received truly personalised care, making the entire journey remarkably smooth. A special commendation is due to Alan, whose patience, understanding, and shared enthusiasm played a pivotal role in facilitating our first home purchase. Additionally, thank you to Gary for successfully identifying our dream property. Alan and Gary transformed what could have been a stressful experience into an effortlessly managed one. We wholeheartedly recommend Seymour’s Estate Agent to anyone seeking their first or next home. Thank you for exceeding our expectations!

Kain · 22 February 2024

★★★★★ 5/5

Google

A great team working together, well led, good contact throughout the move with Alan and the team.

David · 2 April 2026

★★★★★ 5/5

Trustpilot

They got us the deal we wanted!

The guys at Seymour’s Knaphill (Jeff, Anthony, Ian and Toby) worked exceptionally hard to sell our property at the price we wanted. It was a difficult market for selling in 2023-24 but they managed to bring in many viewings (average 1-2 per week) and 4 offers from 4 different prospective buyers before we agreed on the sale. This was really good volume in a “difficult” market. We were really impressed and happy that they understood the market as well as our wants and needs. The 1% fee is also reasonable. I would definitely recommend Seymour’s Knaphill and would certainly use them again!

Kathryn · 9 February 2024

★★★★★ 5/5

Trustpilot

Outstanding service and support

We’ve finally completed on the sale of our flat in Guildford, thanks to the hard work and perseverance from Seymour’s Guildford. After one buyer falling through due to mortgage challenges the team at Seymour’s jumped back in, found a new buyer and continued to push to finalise the sale. A special call out to Clive Gee, our Client Services Manager, who was with us all the way - a huge thank you Clive!

Shaun · 21 June 2024

★★★★★ 2/5

Trustpilot

The agent asked for debit card details in the e-mail

Had a really controversial experience with Guildford branch. We contacted the agency through the rightmove website and they came back on the phone and e-mail (the fact that they didn’t pay attention to the request not to call but to write the e-mails is another story) and we booked some flats to view. The properties they showed where really nice, and we liked one of them very much so decided to proceed with the offer, and here the strange things began. So, we completed the form to send to the landlord, the agent returned to us to confirm the details and to ask for our debit card information (16-digit card number, expiry date, 3-digit security code) which already looks quite suspicious. We asked why would they need those details, and the answer was - this is a commitment to your offer and no money would be processed unless the offer is actually accepted. Too much of commitment to me. We refused to provide those details for obvious security reasons. The next morning we got several text messages from stripelink with some confirmation codes and also there were some missed calls from the agents. When we asked if those stripelink messages were from the agency, the answer was, no, and by the way you offer was rejected because the landlord is allergic to pets. Oh, what a coincidence.

Julia · 11 November 2025

★★★★★ 2/5

Trustpilot

Never let them manage your contarct

We used Seymours as a letting and management agency for our house while we were abroad. They did a good job on the letting side but were absolutely useless as management agents. I would never get them to manage anything for me again. As an example, the first email contact I had with them described a house I struggled to recognise as they had designated various rooms to uses with which we were not familiar.

Sam · 26 August 2026

★★★★★ 5/5

Google

The team at Seymours have been excellent throughout the selling process. I first enquired and compared them to two other local estate agents. They came out top for their professionalism and experience. This made it an easy choice when we were ready to sell six months later. Simon and his team marketed the property really well, with fantastic photos and viewings with lots of solid buyers. After two weeks of viewings, useful feedback and vetting, we had a viable buyer who loves the home we've renovated. They helped us with negotiation and we secured a price above asking. Since then, Alan has been a great help liaising between solicitors to get to exchange and completion, which was not easy as paperwork had to be signed abroad. We're about to move out and confident Seymours were the right agency. Faultless.

Charlotte · 24 December 2023

★★★★★ 5/5

Trustpilot

Difficult Leasehold sale

We had a very difficult Leasehold sale which Amy at Seymours in Woking guided us through. It was the first time we were involved in a sale and were stressed with the amount of questions fired at us by the solicitors, but Amy kept guiding us in the right direction. Ultimately the sale fell through due to other unforeseen circumstances. Amy and the Team at Woking were very understanding and supportive and I would have no hesitation in recommending them.

Edgar · 16 December 2023

★★★★★ 2/5

Trustpilot

Don't expect much

It all started off well with a quick offer, I'll give them that. After that they got the job done in the end but that's about it. The service was lacking in personalisation - always rushing on the phone to the point that it was rude. If they'd spent more time listening, we wouldn't have been in the position that they didn't know we were trying to complete on the purchase of a property the same day, which added stress to an already stressful process.

ASN · 29 October 2025

★★★★★ 5/5

Trustpilot

Seymours Haslmere

Great service from the whole team at Seymours Haslemere. We had a number of challenges with our purchase and found the team to be proactive, communicative, transparent and organised. Special thanks to Paige and Joss for their support and professionalism throughout. Prior to buying our property, we also attended a number of viewings with Seymours, who were always punctual and well-informed.

Twr · 21 November 2024

★★★★★ 5/5

Trustpilot

Active and effective sales processing from start to end

Very prompt preparation for sale (photos, description etc)Very quick sale. Best & finals after first weekend realised an offer nearly 8% over asking price. Great cash buyer ready to move. Really active “sales processing” to interface between buyer and seller. Jenny was unflappable, despite a spot of diva stuff from our buyers solicitor. Helped bring it to conclusion in time for when we needed the money.

Stewart · 20 August 2024

★★★★★ 5/5

Google

I have just used Seymours for my family's house move and our experience with the team has been great. From meeting Mark at the initial consultation, dealing with all the team at various stages and through to completion, we couldn't have chosen a better company. Alan their sales progressor, in particular, has been extremely helpful. We had many different hurdles to overcome along the way, and it was a particularly complicated move which lasted 7 months. As difficult as it was at times, we felt assured that Seymours were in control and everything would eventually work out, and it did. Everyone is friendly and they will not pull the wool over your eyes. If you want an honest and realistic house valuation, a decent team to market and sell your house, and a communicative experience through all the legalities and final stages, Seymours is the company to choose.

David · 16 October 2025

★★★★★ 5/5

Trustpilot

Exceptional Customer Service

To begin with, we were extremely sceptical regarding Estate Agents, due to a past terrible experience with another company. When we first met Mark, he was very professional and friendly, putting our minds at ease and actually said that he WOULD sell our property. We were still doubtful to begin with, but true to his word, Mark and his Team successfully sold our house. We cannot thank Mark and his team enough, for their professionalism, support and reassurance. There were a few problems along the way with other parties, however, we were kept informed of all developments and how the sale was proceeding.We fully recommend Seymours if you are thinking of selling your property. Mark, Alan, Billy, Helen and the rest of the Team should be really proud of their commitment and Customer Service. Cheers guys, it was a fantastic experience!!

Machine · 8 November 2023

★★★★★ 5/5

Google

I cannot thank Gary, Alan, Mark and the Seymour Staines team enough. They dealt with the purchase of my mum’s new home - a purchase which was full of constant surprises, misinformation and delays from the chain below. From meeting Gary at the viewing stage to throughout the process, he showed complete professionalism, was relatable and ensured there was consistent communication. Working in the property industry myself, I can safely say that the team are the most proactive, approachable, efficient and trustworthy agents I have come across. They went above and beyond. They turned a very stressful situation into a positive outcome. Thank you so very much.

Frances · 25 October 2023

★★★★★ 5/5

Google

Huge thank you to Helen who helped us manage our rental property. We switched to Seymours after a negative experience with another local agent and couldn’t be more pleased with the service and professionalism offered. Helen knows her stuff when it comes to rentals and compliance and went above and beyond to help us in such a friendly manner, nothing was too much. We can’t thank Helen enough and are now using Seymour’s for the sale of the property. Would also like to mention Mark and Billy, the whole team at Seymours have been friendly, professional and amazing.

Debbie · 25 October 2023

★★★★★ 5/5

Google

A massive thank you to Gary, Alan and Mark at Seymour’s. We initially met Gary who my Mum purchased a property through. He was very knowledgeable and proactive in securing the property. We were selling a property quite far out of the area so sadly, Seymour’s weren’t acting on our behalf and the property we sold became a real headache of continual misinformation of chain details from the agent we were selling through. Gary and Alan got to the bottom of it all. They kept us updated at all times, chased all parties involved whilst providing us the correct information and advice. Alan got to the bottom of any hurdle faced! No issue or misinformation from the below chain could stop them! We also spoke with Mark several times who helped and again, alongside Gary, provided us with such reassurance and options to make this move happen because they knew how much it mattered. We extend our thanks to the whole team at Seymour’s who act with such care and kindness. Thankfully Mum will now be in Staines so any property needs can now be handled by Seymour’s. They are a very experienced agent who genuinely care. A pleasure to have met them.

Lucy · 25 October 2023

★★★★★ 1/5

Trustpilot

Seymours 5-star reviews are fake

No true people will ever give this company 5 starts ! simply impossible ! totally impossible !Seymours 5-star reviews here on Trustpilot is made by them self.It is so easy to see if you read between the lines and check the patterns. So fake! To anyone who wants to cooperation with Seymour in Surbiton, London. I can just say: Don’t do it ! This kind of behaviour I experience from the staff is most rude and unprofessional I ever saw.

An · 24 October 2023

★★★★★ 5/5

Trustpilot

Having recently both sold and purchased…

Having recently both sold and purchased through Seymours in Staines I would highly recommend them. Mark and his team were both personable and professional. They stayed on top of the whole process providing guidance and reassurance when necessary. One simple thing that made them stand out was that everyone in the office seemed to know who we were and who was looking after our case and someone would always call back. More often than not, however, they would proactively be calling us. Given the difficult climate, there were a few unexpected ‘bumps’ along the way but we feel that Seymours did an outstanding job in coordinating the process and chain.

CF · 20 October 2023

★★★★★ 5/5

Google

Exceptional Service from Start to Finish I cannot recommend Seymours highly enough. Having used their services for both purchasing my apartment and managing my rental property, I've been consistently impressed by their professionalism and genuine care. Mark and Helen, the owners, have built a business that truly stands out in the estate agency world. Unlike many agents who can be overly pushy, the team at Seymours strikes the perfect balance, they're proactive and efficient without ever making you feel pressured. Alan, my sales progressor, was outstanding throughout the purchase of my apartment. He kept me constantly updated on the sale progression and was always on hand to assist whenever I had questions or concerns. His reassuring approach made what can be a stressful process feel manageable and straightforward. Louise handled the viewings for my rental property with equal professionalism and warmth. Her kind and approachable manner clearly puts potential tenants at ease. I must also mention Gary and Reece, who were incredibly helpful and stepped in seamlessly when others were busy with calls or appointments, ensuring I always received prompt assistance. What sets Seymours apart is their consistent politeness, professionalism, and genuine warmth across the entire team. Every interaction felt personal and supportive. If you're looking for an estate agent who will look after you properly, I wouldn't hesitate to choose Seymours.

Mauro · 2 October 2025

★★★★★ 5/5

Trustpilot

Sold in a short time and was fairly painless

With their wealth of experience Seymour’s gave good advice and tried to make the whole process of selling our house as painless as possible over the shortest possible time. We read that on average it tasks 19 viewing before you might get an offer - in the space of about 2 weeks we had about 25 viewing before the offer that lead to sold stc. Which we were pleased with in the current housing market. Jeff and team were punctual and courteous and let us know if there were any changes to viewing. I guess I was expecting more feedback for each of the viewing but I understand that if people are not interested for whatever reason there is not much you can do about it - so just move on.

Nicky · 12 September 2023

★★★★★ 5/5

Google

thank you Seymours for supporting our mummies with their PTA fundraising for the last few years. Our mummies raised alot of money with your help which has gone towards upgrading the KS1, KS2 and reception areas and also repainted the lines on the playground. We always look forwards to your stall at our Summer Fair and are excited that you will help us again this year. On behalf of all the children ay Buckland Primary School....THANK YOU

Freddy · 16 October 2025

★★★★★ 5/5

Google

HI Everyone at Seymours Staines Just wanted to say a Massive Thank you for everything you all have done for us in selling our home. We know it hasn't been the smoothest ride but we got there on the end. Alan you have been Great and so efficient with all your chasing and support. Mark ,Gary and Reece for you guidence and support with viewings. Sam for all your help and guidance with our mortgage and getting things arrange in fast times :) All your hard work and dedication has been Appreciated and means a lot to us. Thank you so much Claire and Michael x

Claire · 19 March 2025

★★★★★ 5/5

Trustpilot

5* Experience as first time buyers!

We felt very supported by the Seymours team throughout the whole process of buying our first house. They showed us multiple listings we’d seen online, but it was one of the agents, Anthony, who recommended us to look at a property we thought was out of reach, which ended up being the absolute perfect fit - we’re so pleased we took his advice and gave it a shot! As we were first time buyers, we needed some guidance throughout the buying process and we couldn’t recommend this team more, particularly Krisy. All of our queries were addressed immediately and we trusted Krisy - she gave us confidence working with our solicitors by sharing her knowledge on the process and supported us all the way to completion.A big thank you to all the team we worked with, we wouldn’t have got our new home without you!

Hayley · 19 August 2023

★★★★★ 5/5

Trustpilot

Renting with Seymour

I had a fantastic experience with the Seymour team, led by Oli Parkin, who brought a truly personal touch to the whole process. From the day I first viewed the house to the day I moved in, it took just six days. Oil even provided his personal WhatsApp contact, which is rare in the UK. My sincere thanks also go to Holly Summers for all her help along the way.

Sneer · 19 August 2026