S J Smith Estate Agents Staines reviews

★★★★★ 5/5

Google

Amir and the team at SJ Smith in Staines provided a professional and exceptional service, managing all our expectations to successfully sell our property. Amir is efficient and proactive and collaborated with us from start to finish, with the marketing, arranging viewings and managing the sale process. Thank you so much to the whole team, particularly Christy and Emma who kept us informed with regular communication and feedback from viewings and conveyancing. We highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Yasmin · 25 August 2022

★★★★★ 5/5

Google

Excellent service from the team at S J Smith. Would thoroughly recommend them.

Karen · 26 March 2026

★★★★★ 1/5

Google

Very unprofessional estate agents. I would avoid going to these amateurs at all cost. They pressured us into paying the deposit and 6 months rent up front even before the tenancy agreement was signed by all parties. We warned them that the property was up for sale at the same time it was being advertised as a rental. They assured us there would be no issues. Lo and behold, 5 weeks later, the landlord decides he doesn't want renters in the house (that's what we were told - I didn't believe a word they were saying tbh). The whole thing fell through and we were left with nowhere to live! My wife is 7 months pregnant and we have an 18 month old toddler - no one seemed to care or apologise for the incident. Avoid!

Salim · 12 October 2023

★★★★★ 5/5

Google

Amir and the team in the Staines branch have been nothing but exceptional. Selling a house during a pandemic was never going to be straight forward or easy! The team remained extremely committed to helping us sell and find our next home and they really did go above and beyond. The team are always on hand, always transparent and we felt they were always striving to do the best for us. We would highly recommend them

Graham · 25 August 2022

★★★★★ 5/5

Google

Simon has created a great team that is next to none in Staines! It is worth mentioning all his team members who helped us go through the stressful process of selling a house, made worse by the pandemic. Simon himself was very honest and open about his valuation of our property and with his deep knowledge of the local residential property market, gave us the confidence to take the first step to market the property. Alannah with her excellent photographic skills brought forward the best of the property in both the brochure and online portals. We received 2 offers from the first 4 viewings! Christy was very calm and pleasant while conducting the viewings. It wasn't all smooth sailing after that as it took a very long time to exchange contracts and complete due to the uncertainty thrown in by the pandemic. But Amir was always reassuring to talk to during those difficult times and Nicola kept us well informed by keeping the communication alive. I found everyone very professional and objective throughout the whole process. I couldn't have asked for more!PositiveResponsiveness, Professionalism

Anirban · 25 August 2021

★★★★★ 5/5

Google

Spencer has an incredibly, friendly, calm and endearing demeanour. I am new to the area and Spencer has gone above and beyond to support us in the search of a new home. Majority of properties shown by Spencer have exceeded our expectations and on numerous occasions he has relentlessly used his negotiation strategies to help us secure a house. Spencer is highly skilled and has shared credible information on various properties. We haven’t found our dream home as yet, however, Spencer has continued to communicate with us regularly. Thank you very much for your support. Keep up the good work!!!PositiveResponsiveness, Quality, Professionalism

Shameem · 25 August 2021

★★★★★ 5/5

Google

Spencer at SJ Smith is one of the nicest people we have met during our viewings of properties in many parts of London. He is always remarkably frank, has an unbelievably quick turnaround time and goes out of his way to make the entire process a very smooth one. When we decided to move forward on a property, he continued to follow up at the same pace, completely owning the overall process and driving things forward while keeping all parties involved in the loop. Can't recommend Spencer enough!PositiveResponsiveness, Quality, Professionalism, Value

Kartik · 25 August 2021

★★★★★ 5/5

Google

Coming into our sale we had a history of extremely challenging, often horrible, experiences in our previous sales and purchases. We therefore entered the process very reticent of what lay ahead but credit to Amir and Team who were honest, friendly and professional from the outset. They arranged a prompt release day with over 20 viewings followed subsequently with multiple offers and a sale price we were happy with. We now hopefully have a home for many years to come but if we went again tomorrow we wouldn't hesitate to go with SJ Smith. We even went with their recommended Conveyancer such was our satisfaction in the sale process and that decision also proved to be sound as they were excellent too.PositiveResponsiveness, Quality, Professionalism, Value

Sean · 25 August 2021

★★★★★ 5/5

Google

We worked with Amir Rafiq from S H Smith Estate Agent in buying a property in Staines and we cannot praise his work enough, it was absolutely fantastic throughout the purchase process. It was a pleasure to work with Amir, I was really impressed with how involved and accomodating he was, always on top of it, providing us with quick responses, clarifications and all the information that we needed whilst being responsive and understanding. I really appreciated his straightforward and enthusiastic approach. We are really happy we worked together on the house purchase.PositiveResponsiveness, Professionalism

Daria · 25 August 2021

★★★★★ 5/5

Google

I was dealing with Spencer from SJ Smith, I was interested in a property and he assisted me throughout the whole procedure. He was very efficient, responsive and came across as a real genuine guy. The sale never actually went through in the end but Spencer was still happy to help with anything else that I may need. I’d recommend anyone to get in touch with him if they come across a property that SJ Smith are selling. Great service and very professional!!PositiveProfessionalism

William · 25 August 2021

★★★★★ 5/5

Google

SJ Smith have been nothing but professional from start to finish with what should have been a very stressful time. The team were great, but particularly Spencer who really goes over and above. He was always available at times which definitely were not office hours and always put our minds at ease and was super responsive. He was honest, reliable and a genuine nice guy who always delivered what he promised. Should we ever need to move again I would definitely use SJ Smith .PositiveResponsiveness, Professionalism

Claire · 25 August 2021

★★★★★ 5/5

Google

We recently bought our dream house through SJ Smith, the agency has been fantastic from start to finish. We were first time buyers and were struggling to find anywhere we liked and a lot of the other agencies were difficult to deal with. All the staff at SJ Smith really went the extra mile, from arranging viewings, finding properties to suit us, helping us put an offer on the house, to supporting us through the whole mortgage, surveyor and solicitor process. They always took the time to explain the different stages and help us whenever they could. Without them, we wouldn’t have been able to exchange so efficiently (even beating stamp duty!). Everyone we dealt with was always polite, professional, knowledgeable and efficient. In particular, we really want to thank Amir for such fantastic support throughout the whole journey of buying our house, it was so daunting at first but he made sure each step was clear and we felt confident throughout. If we ever came to move in the future, we would definitely use SJ Smith and recommend them to our friends and family. Thank you to Amir and everyone at SJ Smith!PositiveResponsiveness, Quality, Professionalism, Value

Grace · 25 August 2021

★★★★★ 5/5

Google

I have been looking for a new home for over a year now, and recently started viewing property’s from S J Smith Staines. And I would like to say I have never met a single Estate Agent/Sales Negotiator as amazing as Spencer. He has gone above and beyond on all occasions. As a first time buyer I’m very new to the whole experience and Spencer has made it easy, straightforward and explained the details on things about the property and it’s potential. He has shown me around properties as if they were his own and even went above and beyond to give me a shot at putting an offer for a property that already had several offers hours before the deadline. Even though I have not been successful with finding a property I am beyond pleased with the services and guidance from Spencer and the team at S J Smith. Alannah is still in touch with new properties and Carol was so friendly throughout the quick background checks. S J Smith really are miles ahead in the Staines area when it comes to service and delivery.PositiveResponsiveness, Quality, Professionalism

H · 25 August 2021

★★★★★ 5/5

Google

I sold my property through SJ smith and the experience was great. The entire team, especially Spencer and Christy, is highly professional and motivated and know their job well. I asked them to communicate with me on a regular basis with regards to the viewings and they did exactly that and tailored their approach based on my requirements. It was a nice experience interacting with them as they were really friendly and empathetic. I would definitely recommend them to my friends and family.PositiveProfessionalism

Raahul · 25 August 2021

★★★★★ 5/5

Google

I found S J Smith estate agents the best ever. Always polite, helpful, return of calls never really an issue because all the staff could provide a prompt service and basically knew how to do their jobs. Always find this comes from the top.Simon is professional and wants to be the best and expects the best hence he has trained all his staff properly.Mainly had dealings with Amir who was always there to help with any issues instantly . I highly recommend this estate agent ...big thank you to the whole team . Hope Simon gives you all an extra bonus this Christmas as you have had a busy year.! Also very pleased with the solicitor they recommended. Deserve the 5 star review 🌟🌟🌟🌟🌟PositiveResponsiveness, Quality, Professionalism, Value

Patricia · 25 August 2021

★★★★★ 5/5

Google

After finding a home out of the blue and decided to suddenly take the plung and move. Sj smith were fantastic in arranging viewing and offering Great advice to sell our home and ensure we could purchase the home we loved. Spencer and Amir and all the team were professional, efficient and Amir kept me totally up to to date with all updates. I would definitely use the Staines branch again if I was moving.PositiveResponsiveness, Quality, Professionalism, Value

Sheila · 25 August 2021

★★★★★ 5/5

Google

Thank you so much to Amir Rafiq and his team for a smooth transaction throughout when purchasing our home. From the start we received a response within minutes of our first email and they have not faulted since. We have dealt with many estate agents and it is a breathe of fresh air to have someone who has provided such a professional service with excellent communication at all stages of the process. Would absolutely recommend to get in touch if you are buying or selling! Thanks again!PositiveResponsiveness, Professionalism

Vera · 25 August 2020

★★★★★ 5/5

Google

Great service from the start from Simon and his team. From the outset they lined up many viewings that they conducted with efficiency. Communication was great throughout with particular mention going to Amir and Amanda who handled most of the viewings. After an offer had been made, at our asking price, they continued to monitor that the sale went forward smoothly. Taking 4 weeks from putting the house on the market to accepting an offer, then another 8 weeks to completion, we thought this was pretty quick, and exceeded our expectations. Have recommended them to friends soon looking to sell locally.

Christopher · 25 August 2020

★★★★★ 5/5

Google

An excellent service from valuation to completion. I felt under no pressure from Simon, who provided me with the valuation. We had a sensible and realistic conversation about the asking price and I appreciated the fact that he did not feel the need to enhance the asking price to gain my custom or pressure me into signing the contract, as one other agent did. I was informed about each and every viewing and always received feedback. Both Simon and Amir were a pleasure to speak to on every occasion and provided me with advice which proved valuable. Once I had accepted an offer, Nicola (the sales progression manager) was amazing. She was patient when I was not and helped with communication between all parties. I would recommend SJ Smith to anyone who is selling their property.

Steve · 25 August 2020

★★★★★ 5/5

Google

Great appreciate to Simon Gresswell and Olivia. Thanks for your help!

Dao · 16 January 2026

★★★★★ 5/5

Google

I had a great experience in buying my property through Sjsmith. They are very professional in answering all enquires. Thank you Jay for making the deal on acceptable timeline. Thank you Youcef for getting help in mortgage and building insurance on time. I really recommend them.

Guru · 13 January 2020

★★★★★ 4/5

Google

S J Smith - well done for selling our property - you preserved over a difficult time of they year - I would like to say Nicola in after sales was amazing never got fed up with talking to me everyday to chase the exchange of the property

Claire · 12 October 2024

★★★★★ 5/5

Google

We have recently sold our house with SJ Smith in Staines and they have been fantastic. Spencer was great and really helped us close the sale ensuring all parties were happy. I would especially like to thank Amir who has gone out of his way to help us with all the enquiries to ensure we exchanged contracts as quickly as possible. I would highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Robyn · 25 August 2021

★★★★★ 5/5

Google

The team at S J Smiths helped us find our first home with the minimum of stress and hassle. There was no "telling us what we wanted to hear," just straight up honest feedback and information. They do very well at managing both the Sellers and the Buyers expectations and hopes. Providing a professional yet friendly service. Very impressed and look forward to meeting and / or dealing with this great bunch again.

Lawrence · 25 August 2020