Trusted Agent profile
★★★★★
187 reviews across 2 platforms
5, Pool Lane, Brocton, Stafford ST17 0TR
John German's Stafford office at 5 is rated 4.6 out of 5 across 187 reviews on two platforms, including 171 Google reviews rated 4.7. The 16 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
4/5
GoogleMy experience of John German as a letting agent has been very positive and I have found Rachel Johnson to be very helpful particularly in finding reliable tenants. My only criticism is on the maintenance side in that when emailing regarding a maintenance issue I have had more 'I am out of the office at the moment please contact..etc' messages recently presumably due to covid but still frustrating.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAmazing service from all the Uttoxeter Letting Team! Very efficient and great communication. The Management and Accounts team are effective and responsive to any queries - Thank you!
Thank you so much for your 5* review Donna! Thank you for your kind words - I will pass on your thanks to the Lettings and Management team. Many thanks, Tracey Glenn, Lettings Director
5/5
GoogleRegistered on their mailing list so I’d be the first to know about any investment properties coming on the market. The only agent who regularly keeps in touch to check I am still searching. All staff are friendly, helpful and gave me some really knowledgeable advice.
Thank you for the great review. The team in Stafford work hard to keep buyers informed about any new properties coming onto the market so it's lovely to see that registered your search criteria with us and you were pleased with our service! Wishing you all the best from everyone at John German Estate Agents in Stafford
5/5
GoogleWe were met at a beautiful property by Anna she was so helpful and very happy to show us round, her communication since has been fantastic couldn’t have asked for more. Carol & Tony x
Thank you so much for your wonderful 5* review - we really appreciate it!
5/5
GoogleSuperb professional service Claire Midgeley was brilliant, extremely efficient and very knowledgeable. I would highly recommend John German
5/5
GoogleGreat experience with Anna and Becky in viewing and applying for a flat in AB - both very helpful, professional and informed about the property - moving in soon! Thanks guys.
Thank you so much for your wonderful 5* review - we look forward to dealing with you throughout the tenancy!! Have a good move!
5/5
GoogleGreat team of people nothing was to much trouble would recommend them to anyone
Thank you for your 5* review, it's much appreciated. Lovely to know you'd recommend us so again, thank you. All the best - Tracey Glenn, Director.
5/5
GoogleGreat service and support from the staff at John German Stafford
Thank you for your 5-Star review and your kind words. Customer service is at the heart of what we do so we're delighted to read that we delivered. All the best - Andy Jones, Director.
5/5
GoogleWe had the best experience buying our first property with John German. The team were professional and friendly, which made the buying process enjoyable. By far the best estate agents in Stafford. Thank you kindly for all your help.
This is lovely to hear! We are really pleased you found your experience buying a house through us so positive! Thank you for your five 5 review it means a lot to us. Wishing you the very best in your new home from all the team at John German Estate Agents in Stafford.
5/5
GoogleFrom start to finish John German have been absolutely fantastic selling our house for us. All the staff are very professional, they kept us updated all the time and they managed to achieve a very good price for our property. We would definitely recommend them if you are thinking of selling your house and we wouldn’t hesitate to use them again.
5/5
Googlethank you to julie and claire and the rest of the team for assisting with my purchase very helpful branch
Thank you so much Connor, for taking the time to leave us such a fabulous 5* review.
5/5
GoogleCharlie and Becky have been amazing, so helpful and quick to help with any issues especially during the pandemic too, thank you both so muchPositiveResponsiveness, Professionalism
Thank you so much for your 5* review Kelly!
5/5
GoogleSo far so good.Helpful at all times
Thank you for your 5-Star Google review, it's much appreciated. 'So far so good' is great so please let us know how we do going forward. Thanks again - Andy Jones, Director.
5/5
GoogleHaving used John German (Stafford) for the better part of 20 years I can only recommend the professional, friendly and reliable service that they offer to any person looking for an agent to market there property.
Thank you so much for taking the time to leave us a review and rest assured we will continue to provide you with the best service possible. From all the team at John German Estate Agents.
5/5
GoogleBecky helped me secure a beautiful rental property in the face of some tough challenges. I would use John German in the futurePositiveResponsiveness, Quality, Professionalism
Thank you for you 5* review Darren!
5/5
GoogleAfter visiting this estate agents looking for property...I found the staff to be extremely helpful, friendly and professional. I would not hesitate to sell my home with them and would highly recommend them to others.
Rachael, thank you so much for leaving us a review. We are delighted you have been happy with our service. Should you require any further assistance with your move, we'd love to be able to provide you with some guidance. From all the team at John German Estate Agents.
5/5
GoogleThey have been fantastic I love my home and they straight there if you need anything
Thank you so much for your 5* review Fiona! We hope we can continue to be of service to you for many years to come! Tracey Glenn, John German
2/5
TrustpilotWrong tenant and atrociously managed
Wrong tenant and atrociously managed. At least John German collected the rent and that's about it.
5/5
TrustpilotMassive thanks to the Derbyshire…
Massive thanks to the Derbyshire team.Izabel Glenn and Tracy Glenn you are amazing.Thank you for your patience we have a home because of your guidance.
5/5
GoogleOver the years i have bought and sold several houses through john german and they have never let me down.
Thank you for taking the time to leave us your glowing review, this is fantastic to hear! Wishing you the very best from all the team at John German Estate Agents in Stafford
5/5
GoogleGreat experience of selling our house via John German (Stafford )and onward sales progression team. Nothing was too much trouble, with a seamless service from valuation to completion. Friendly staff who kept us abreast of any developments, always prompt with feedback post viewings. Wouldn't hesitate to recommend.
1/5
GoogleThe letting team of this company leaves alot to be desired. Not one phone call returned. very disappointed ..
I am very sorry to hear this and would like to help with your enquiry. If you could kindly pass on your contact details to me at tracey.glenn@johngerman.co.uk, I will give you a call asap. Many thanks Tracey Glenn, Director.
5/5
GoogleCouldn’t of asked for a better professional experience, I’ve used Becky Scargill andshe has guided me advised me well and is always so quick to respond to any of my queries . Nothing has ever been a problem or made to feel like one .PositiveResponsiveness, Professionalism
1/5
GoogleUnprofessional behaviour wont ever use them again
We pride ourselves on our professionalism which is very often reflected in the feedback we receive from our customers. Therefore, we are sorry to receive your feedback and would welcome the opportunity to discuss this with you. If you are happy for me to get in touch, please provide your contact details by emailing phil.sandbach@johngerman.co.uk. kind regards Phillip, Director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John German's Stafford office has 187 reviews across two platforms: 171 on Google, 16 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
John German is rated 4.6 out of 5 across all 187 reviews, and 4.7 out of 5 on Google from 171 reviews, checked 9 October 2026.
John German, 5, Pool Lane, Brocton, Stafford ST17 0TR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.