DB Roberts Stafford reviews

★★★★★ 1/5

Trustpilot

Awful - no communication or empathy

Happily going ahead with a sale of our property thinking we had a sale with DB Roberts, who had sold the property we had offered on to another purchaser and not bothered informing us. Lack of communication and empathy. Left high and dry and devastated. In response to the reply below, you were informed that I had reduced my property by 5k in order that we could get a new seller, which happened. You told me that the seller ‘would be happy to wait a couple of weeks’. At no time were we informed that you had gone ahead with another buyer or I’d have kept my asking price the same.

Joanne · 25 April 2025

★★★★★ 5/5

Google

I have dealt with Brockenhurst for many years and I have always found them to be very friendly, helpful and professional. Highly recommended.

Andy · 31 July 2025

★★★★★ 1/5

Google

TENANTS BEWARE!!!! If i could give this less then 1 star i would. As a tenant, we have been ignored, shunned and even i would say bullied from the manner and tone they email us with. We are just an issue to them! We moved in to a property they said has gas heating , but it didnt!!! But gas still runs to property to we still pay a service charge of £10 a month but estate agent and landlord will not respond!! Either landlord is away and they cant talk to them, or now a staff member is on annual leave abd so cant discuss!! This has gone on since august and instead of resolving they evicted and are selling house. Still will not give us any answers to the hundreds of £££££ it has cost us for gas we dont have !!!! I have attached emails from them for you to read the tone. They are rude and do not care about their tenant!

Sarahstacey · 28 February 2026

★★★★★ 5/5

Trustpilot

Great management team

I've been using DB Roberts to manage my property for some time now, and I've been consistently impressed with their professionalism and attention to detail. From the start, they've provided excellent service, making the process of property management as smooth and stress-free as possible. A special mention goes to Bethany, who has been particularly outstanding in her role. She's always responsive, handling any issues or queries I have promptly and efficiently. Her proactive approach and clear communication have made a significant difference in ensuring my property is well cared for and that any tenant concerns are addressed. Overall, DB Roberts has proven to be a reliable and professional property management company, and I highly recommend them to anyone in need of such services. A big thank you to Bethany and the entire team for their hard work and dedication!

Darren · 29 August 2024

★★★★★ 5/5

Google

Really helpful , great service , answer all questions Alex was really helpful in buying our first home top man

Alex · 24 August 2025

★★★★★ 5/5

Trustpilot

Exceptional Service and Proactive Management

I have worked with DB Roberts Lettings for many years. They have always displayed unmatched professionalism and taken a proactive approach to managing my tenancies, helping me to stay on top of the many issues that have arisen. I have been particularly impressed with both Lisa Edwards and Nicole Stiller. They never wait for a problem to escalate; whether it’s providing detailed property reports, mediating tenant issues, or navigating complex maintenance, their communication is meticulous. Any delay in rent is addressed immediately, and payments are always processed very quickly. They have a remarkable ability to manage contractors and resolve issues efficiently. I truly feel that they have proven time and again to have my best interests at heart. My rental property is in safe hands, and I cannot recommend them highly enough.

Patrick · 22 February 2026

★★★★★ 5/5

Trustpilot

Brilliant service

Jessica has been an amazing to deal with. She has always been very friendly and professional throughout the whole selling experience. We received prompt calls/emails to book viewings and her negotiation between potential buyers was brilliant. 12 days on the market and we were sold! Thankyou Jess, you have been wonderful.

Emma · 27 June 2024

★★★★★ 5/5

Google

Great experience, really well communicated throughout the whole process. Made purchasing our new property really easy

Jenny · 7 October 2026

★★★★★ 5/5

Trustpilot

Bethany - DB Roberts

We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life renting out property very straight forward.

Bucknell · 4 December 2025

★★★★★ 5/5

Google

The Stafford Branch is an Excellent Estate Agency. Alex Spittle is very dedicated, polite and happy to share his knowledge of the sales and purchase process. He sets and meets his own benchmark in professionalism.

Anne0926 · 24 January 2026

★★★★★ 5/5

Google

Can I just say DB Roberts pulled out all the stops to bring everything together! Lottie is fantastic! Friendly and helpful. DB Roberts heartfelt thanks.

Lisa · 22 June 2025

★★★★★ 5/5

Google

They sold our house very quickly. They also kept a track of what was happening with my buyers. Adam was most helpful at every stage.

Megan · 22 June 2025

★★★★★ 5/5

Google

Top service from Alex and the team. Viewings arranged at convenient times and excellent feed back after. Highly recommend.

Ian · 26 August 2025

★★★★★ 5/5

Google

Alex is brilliant from start to finish, he keeps in touch with regarding all viewings and offers,if you need to ask anything nothing is to much trouble for him,all other staff I have spoken to have been brilliant to …

Jackie · 3 December 2025

★★★★★ 5/5

Google

Very friendly, professional staff. Communication was excellent throughout the process and secured a sale within 2 weeks.

Andrea · 23 September 2026

★★★★★ 5/5

Trustpilot

House Sale

Great communication and a clear selling plan in place from the beginning. The property sold quickly as it was marketed at the correct price and advertised well. I would strongly recommend Adam at the Stafford branch, thank you.

Helen · 12 December 2024

★★★★★ 5/5

Google

Just want to say a big thank you to Alex and the team at DB Roberts Stafford. As first time buyers they have made our experience really easy by being contactable when needed and always providing updates on the next steps. When I raised …

Tom · 3 October 2025

★★★★★ 5/5

Google

Excellent service from db roberts. Staff are very helpful with the sale of my house. Communication is second to none.all the team put you at ease and go above and behind to make there customers happy. Would use dB Roberts. Again definitely.

Denise · 18 March 2026

★★★★★ 5/5

Trustpilot

Fantastic Estate Agent

Emily was absolutely fantastic from start to finish. Her communication was brilliant and she was so helpful throughout the process of viewings and the selling of our property. Will definitely be using DB Roberts in the future.

Emily · 13 December 2024

★★★★★ 5/5

Google

Worked with Alex and the team before to sell our previous house so they were very efficient a second time around and worked hard to sell the property quickly and efficiently as before so very pleased with the outcome so I would definitely …

Paul · 3 October 2025

★★★★★ 5/5

Google

Excellent service, marketed and sold stc in less than 2 week's Thanks Alex and Dan

Kelly · 2 September 2025

★★★★★ 5/5

Trustpilot

DB Roberts Rental

DB ROBERTS have been managing my rental for some years now and have been very helpful in advising on rental matters I have found the team, particularly Nicole, very approachable and easy to deal and I thank her for trying to get matters dealt with quickly and efficiently.

LK · 15 June 2024

★★★★★ 5/5

Google

Excellent service from the moment we met Alex & Daniel, punctual, professional , very knowledgeable & polite also very reassuring & approachable. Highly recommended.

David · 23 July 2026

★★★★★ 5/5

Google

I initially selected a competitor agent over DB Roberts to market our property, after one month not one enquiry. Daniel (DBR Manager Stafford) was the only agent to keep in regular contact throughout that period and so we switched. Best …

Br · 3 October 2024