DB Roberts Stafford reviews

★★★★★ 5/5

Trustpilot

I just want to thank Josh for his…

I just want to thank Josh for his brilliant help! He was really helpful with my enquiry about a property. He was professional and quick to answer my questions. Thank you the excellent service!

Soph · 25 June 2026

★★★★★ 1/5

Trustpilot

Do not recommend!

Our experience with DB Roberts was very disappointing to say the least. Alarm bells started ringing when the valuers insisted on marketing the property too high; I gave the benefit of the doubt with this but it quickly became evident that the price was too high when I didn't have a single viewing for a month. Once I reduced the property price, I sold only for the buyer to pull out after 6 weeks. The buyer pulled out via email and DB Roberts failed to communicate this with us for a number of days. Once the house was put back on the market; we received some viewings. However, each time DB Roberts told us the viewers were proceedable; we later found out they were not! The final straw was when DB Roberts booked in a couple to look round our property; initially telling me they were proceedable and had sold their property? When chatting to the couple, they said they were homeless and didn't know what an agreement in principle was. We felt we were constantly being lied to all the time with DB Roberts. Needless to say, we marketed the property with another agent who sold it in 5 days and eventually completed. I would NOT recommended DB Roberts to anyone!

LJB · 6 July 2026

★★★★★ 5/5

Google

We have been very impressed with the service we have received from DB Roberts, Stafford. As advised, we had three estate agents come round to value the property. The …

April · 3 November 2025

★★★★★ 5/5

Google

I would definitely recommend DB Roberts as they dealt with the sale of my late father’s property. Both Dan and Alex are knowledgeable and understand the local market, offering good advice at the appropriate time. They both managed the process with compassion and took the stress out of selling a home that has been in our family for 72 years. Thank you both.

Nigel · 8 March 2026

★★★★★ 5/5

Google

Alex has been incredibly helpful during my search for a new home. He was not only at the end of the phone whenever I needed his help/advice but also very proactive in securing my new home for me. Thank you Alex. :)

Emma · 22 June 2025

★★★★★ 5/5

Google

People were very courteous to myself sold property very quickly.. i was shocked to how quickly it sold..always let us know when there was anything they needed to know..would like to thank them all on a good job done..

Denny · 24 July 2025

★★★★★ 5/5

Trustpilot

DB Roberts manage one of my properties…

DB Roberts manage one of my properties and the service has been professional and reliable. Communication through the app is polite and clear, and queries are usually responded to within a day or two. Bethany has been helpful and implements instructions promptly. Overall, a straightforward and efficient management service.

Neil · 13 February 2026

★★★★★ 5/5

Google

I have been a landlord with Brockenhust for over 3 years now and although initially there were some hiccups they have vastly improved on their customer service and most importantly on their communication. I must mention Lou has been …

Edrees · 30 June 2025

★★★★★ 5/5

Trustpilot

Nicole Stiller has been dealing with my…

Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and its been a great experience from start to finish. Nicole has always remained professional and polite in any dealings I have had with her.

Heather · 30 September 2025

★★★★★ 5/5

Google

Buying a home can be complicated, however Kieran cooney has been very helpful. helped to find the house, put me in touch with a solicitor and mortgage advisor, and have supported me throughout the process. The purchase is still ongoing, but I am happy with the service so far.

Omole · 2 June 2026

★★★★★ 5/5

Trustpilot

Lettings

I have dealt with DB Roberts several times to let private rental properties. On this particular occasion I dealt with Megan Hickling who was fantastic is keeping me updated with the whole process and keeping it as simple as possible. Thanks to the whole team there!

Mr · 30 January 2026

★★★★★ 5/5

Google

Within two days of instructing Brockenhurst to put my property on the market, Rhys had conducted two viewings and sold to the property at asking price. The viewings were gained by the team ringing round potential buyers and asking if they wanted to view. At this point, no photos or videos of the property were taken. Once the offer was accepted, we moved within eight weeks. The team kept us updated throughout and communicated exceptionally well. So from putting the house on the market, accepting the offer, completing, and exchanging it was only 53 days! It would not have been that quick had it not been for the exceptional service of this amazing company!

Emily · 31 July 2025

★★★★★ 5/5

Google

I have viewed and had an offer accepted on a property recently and have received excellent service. Whilst viewing the property on the same day of the enquiry I found the staff were both friendly and knowledgeable. The offers were put forward promptly and their call backs were imminent delivered with speed and professionalism. Highly recommended.

Natalie · 8 March 2026

★★★★★ 5/5

Google

Amazing customer service from Alex, so easy to deal with. Has made purchasing a house so much easier! Definitely recommend them 😁 …

Phil · 24 October 2025

★★★★★ 3/5

Trustpilot

Ok, but avoid taking AVrillo solicitors through them!!!!

At the beginning, the service was fine and communication was decent. However, as the sale progressed and there was limited interest, they were initially reluctant to reduce the asking price. Only later, as the contract period was coming to an end, did they start actively looking for buyers. They also recommend AVRillo solicitors, who in my experience were very poor and had several unexpected or hidden costs, so I would not personally recommend that route. When the survey came back lower than the agreed sale price, the situation became less straightforward and felt unnecessarily complicated at times by the agent. Eventually, the property did sell for the original price through them, but in the later stages I had to chase most updates myself. Communication became weak, and I often had to call to find out basic progress updates. Contact with my solicitor was also not easy, which added further stress to the process. Overall, an acceptable service at the start, but weaker support and communication in the later stages of the sale.

Jo · 28 April 2026

★★★★★ 5/5

Google

D B Roberts have been so helpful with our viewings, professional photographs, sales team. Always available direct on the telephone, no waiting for call backs, can't thank Alex enough for his help professionalism and politeness, he is a real asset to the company.

Diane · 24 January 2026

★★★★★ 5/5

Google

Very good - Dealt with Alex

Josh · 3 March 2026

★★★★★ 5/5

Google

Fantastic experience with DB Roberts purchasing a property. The whole experience from viewing to having an agreement in place has been flawless. Kudos to Alex who has been our point of contact. He’s kept us informed and explained everything really clearly. Highly recommend.

Jake · 27 May 2026

★★★★★ 5/5

Google

I found Alex to be extremely professional, he worked hard, kept me informed throughout the process and gave me invaluable advice, I would definitely recommend DBRoberts and there staff, Alex in particular he was very helpful and I couldn’t have asked for anyone better to handle our business.

Ian · 7 April 2026

★★★★★ 5/5

Google

Highly recommend, particularly Adam who was a pleasure to deal with and went above and beyond to ensure everything went through smoothly. Thank you Adam and the team at DB Roberts

Jane · 22 June 2025

★★★★★ 5/5

Google

My property is now SSTC, thanks to the team at DB Roberts. Alex has been great in getting it to this stage - thanks, Alex. And also thanks to Adam, who has played a huge part too in the last few weeks. A previous sale fell through, and they both worked hard to get more potential buyers through the door for me.

Sharon · 22 June 2025

★★★★★ 5/5

Trustpilot

Bria and the team at DB Roberts were…

Bria and the team at DB Roberts were excellent and helped me secure a competitive property 👍 they were calm and reassured me throughout. Thank you 😊

Natural · 7 May 2026

★★★★★ 5/5

Trustpilot

Prompt Service

I spoke to Nicole at DB Roberts early Saturday morning to report an urgent repair and within less than 2 hours a plumber had called me to say they were on their way to fix the repair. By Saturday afternoon the repair was completed. Prompt professional and understanding honestly can't thank DB Roberts enough!

Misha · 1 July 2024

★★★★★ 5/5

Google

lovely dealing with Alex and the team all very pleasant and helpful .Kept updated very willing to help. Thankyou keep up the good work .

Eric · 24 July 2025