Trusted Agent profile · Stafford
Verified
★★★★★
563 reviews across 2 platforms
18 Salter Street, Stafford, ST16 2JU
DB Roberts's office in Stafford, at 18 Salter Street, is rated 4.7 out of 5 across 563 reviews on two platforms, including 285 Google reviews rated 4.8.
Our office is located on Salter Street, opposite the popular Gatehouse Theatre. Our team have a wealth of knowledge of the local property market and are ready to get you moving.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotVery pleased with the service from DB…
Very pleased with the service from DB Roberts STAFFORD ,with special thanks to Alex and Tina and the wider team . They handled the sale of my property efficiently and kept me well informed throughout the process and the property was sold within a good timeframe . I would happily recommend DB ROBERTS
5/5
GoogleAlex has provided great service and assistance during the buying process as a first time buyer! Thanks Alex!
Thank you for the review Callum. We're delighted to hear that Alex has been able to support you through your first-time buyer journey. He'll be pleased to know that his assistance has made a positive difference. Thank you and we wish you every happiness in your new home.
5/5
GoogleWe have received an excellent service from Alex and the team at DB Roberts Stafford. Alex was really flexible in getting us a viewing on the day & time that suited us, conducted a thorough viewing and gave us space and time to continue …
Thank you, Mitch and Erin, for your fantastic feedback! We truly appreciate your recommendation and are happy to be part of your journey.
5/5
Trustpilotprompt and effective
Effective and informed day to day management with sound practical advice when issues arise. Response is always prompt and always helpful. Impressed with Bethany's attention to detail.
Thanks for the review Linda! It's great to hear you're happy with our Property Management and we'll be sure to pass your thanks to Bethany for her hard work.
5/5
GoogleAlex has been amazing in helping us buy our new home, communication was always quick and he kept us updated at all stages. Would definitely recommend.
Hi Aimee, thanks for the high recommendation! Communication is key during a move, so it’s wonderful to hear Alex hit the mark at every stage. We appreciate the feedback and wish you all the best in your new home!
5/5
TrustpilotRental - when the tenancy isn't working
Like insurance, you only know how good a Letting Agent is when there is a problem with the tenancy. Have rented the same property via DB Roberts for nearly 20 years with few problems with changeovers, etc. Sadly the last tenant didn't fulfil the obligations of their agreement, including non-payment of rent. DB Roberts were extremely thorough with their paperwork and dealing with the tenant. They also arranged the flat clean-up and refurbishment, in a very short window, so that the property could be returned to the market within 10-days. As a private landlord, this took a huge amount of the stress away. Would suggest any landlords strongly consider take out the rent guarantee and insurance, as getting property returned is only getting more complex
Thank you for sharing your experience as a long term landlord with DB Roberts. We appreciate your trust in us over the past 20 years and look forward to continuing to support you with your rental property needs.
5/5
GoogleDB Roberts were amazing while looking to buy our first home, especially Alex! Alex was there to help us with everything, from our first viewing to keeping in regular contact and talking us through the process. We bought a house and couldn’t fault a thing, would highly recommend!
Thank you for your lovely review Molly. Congratulations on buying your first home! We’re so pleased Alex was able to support you every step of the way and we’ll be sure to share your kind words with him and the team.
5/5
TrustpilotNicole is always friendly and polite
Nicole is always friendly and polite. She is able to organize contractors and tenancy agreements and remedy any issues arising as required. Sometimes we have had more serious issues with one property at which point Nicole consulted with a senior team member and proceeded to resolve the issue in a capable manner. This shows that Nicole is able to work effectively both as a team member and independently. She is further able to liaise with a diverse range of people in a pleasant manner.
Thank you for sharing your positive experience with Nicole! We'll be sure to pass along your kind words to Nicole and the team.
5/5
TrustpilotClaire is very knowledgeable about the…
Claire is very knowledgeable about the marker and offers information about that. She knows how to present a property and also knows who is the landlord and what they expect from future tenants. Great service.
5/5
GoogleI would like to give a special thank you to Adam from DB Roberts. We are now in our final step from a chain process and he was always there to help us and answer our questions. I do recomend DB Robert's for anyone buying or selling their house.
Thank you so much Rosa for your kind words and for taking the time to leave this lovely review. We're so pleased to hear that Adam was able to support you through the process and help make everything run smoothly. Wishing you all the best as you move into this final stage and thank you again for recommending DB Roberts!
5/5
GoogleGreat professional communicative service from first enquiry to achieving a sale. Thank you Adam, Alex & Dan for all your help. Very much appreciated. 100% recommend!
Really appreciate the feedback, Alison. It’s great to hear you felt looked after from start to finish. We'll be sure to share this with the whole team here!
5/5
GoogleI had a fantastic experience with this efficient and supportive estate agency. From start to finish, they were with me every step of the way, making the entire process smooth and stress-free. A special thanks to Adam, who was absolutely …
Thank you so much for your fantastic review Courtney! We’re thrilled to hear you found the whole process smooth and stress free. Adam will be so pleased to know his friendly and professional support made such a difference. We really appreciate your recommendation!
5/5
GoogleReally enjoyed the communication throughout with Alex. He really took the stress out of a very difficult situation, went above and beyond to make sure we were informed even with busy schedules. He respected how stressed and busy we were and updated us so frictionlessly!
Thank you so much for your kind words! We’re delighted to hear that Alex was able to make what was a difficult and stressful situation feel that little bit easier. We really appreciate you taking the time to share your experience, and we’ll be sure to pass your lovely feedback on to Alex. Wishing you all the very best!
1/5
GoogleOur experience with DB Roberts Stafford has been deeply disappointing and frustrating from start to finish. We entrusted them with the sale of our elderly parents’ family home and ultimately had to end the contract due to repeated failings …
Thank you for sharing your feedback, Annabelle. We are sorry to hear about your experience and apologise for the issues you encountered. We value all feedback as it helps us continue to improve. If you would be open to discussing this further, please contact us directly so we can address your concerns personally.
5/5
GoogleWe have been dealing with Alex to purchase a property. Everything was dealt with very fast and efficiently. Alex stuck to times he told us that we would be contacted by and communicated superbly.
Thank you Peter! We’re thrilled to hear Alex handled everything quickly and efficiently and kept you updated throughout. We really appreciate your kind words!
1/5
TrustpilotAwful Experience Selling Our Parents’ Home
Our experience with DB Roberts Stafford has been deeply disappointing and frustrating from start to finish. We entrusted them with the sale of our elderly parents’ family home and ultimately had to end the contract due to repeated failings and a complete loss of confidence in their service. One of the main issues was poor communication. We were told to expect biweekly updates on marketing and feedback, over the entire time the property was live, we received just two updates, both only after we chased them. When we emailed with questions or concerns, replies often took days, even when multiple staff members were copied in. This shows a complete lack of urgency and professionalism. There were also several basic administrative errors that we had to repeatedly follow up on. For example, the property was incorrectly listed as "link-detached" rather than "detached", a correction that wasn’t made until the property had already been live for several weeks. We also had to follow up multiple times to get "NO UPWARD CHAIN" added to the listing. Despite specifically requesting accompanied viewings (as our parents are elderly and uncomfortable conducting these themselves), they were left to manage two out of the three viewings on their own. Just a few weeks after the property was listed, we were pushed to reduce the price. This suggests either the original valuation was wrong or there was a rush for a quick sale with minimal effort. Neither explanation inspired confidence. After we ended the contract, DB Roberts assured us the property would be removed from all portals, it wasn’t. I had to chase this too. Similarly, the for-sale board was never collected as promised, and my elderly father had to remove it himself. Even more concerning, a viewing was scheduled after the contract had expired, which we understand is not legally permitted without a valid agreement in place. In short, this was an awful experience, marked by poor communication, a lack of urgency, broken promises, and a general disregard for both our instructions and our elderly parents’ wellbeing. If you live in Stafford, perhaps your experience might differ, but if you're in one of the surrounding villages, I would strongly advise looking elsewhere.
5/5
GoogleHaving purchased a property through them, I can highly recommend DB Roberts in Stafford. They are very efficient, taking calls quickly and professionally. They answer any queries in a very timely manner. The staff are friendly and polite …
Thank you for taking the time to share your experience Amanda. We’re delighted to hear that Alex and the team could support you so well throughout your purchase. Alex will be thrilled to hear your kind words and the whole Stafford team really appreciate your feedback. Thanks for the recommendation!
5/5
Trustpilotfirst time landlord
As a first time landlord, I have found that the help from DB Roberts was very efficient and muchly appreciated. I have personally dealt with Nicole and Tia whom where more than happy to help with all my questions, via prompt replies delivered with great advice. The process from start to having new tenants in my home was very quick and thorough. Thank you again.
5/5
GoogleDebbie was amazing. Was really positive, did her best to highlight the features of the house and walked around the whole house, with good knowledge of the property and the current owners. We loved her that much.. we requested that she sell our home. Brilliant lady, thank you.
Thank you for such a fantastic review, we’ll be sure to pass on your kind words to Debbie!
5/5
GoogleAlex has been professional, friendly and courteous throughout my dealings with DB Roberts so far. Very pleased with how things are going.
Thanks, Jon! It’s great to hear you're happy with how things are moving along. We really aim to keep things friendly and straightforward, so we’ll be sure to let Alex know you’ve appreciated the help so far!
5/5
GoogleThanks to Alex for his responsive and friendly approach in helping us with viewings and successful offer on our dream home.
Huge congratulations on the new home, Tim! So glad Alex could help make the process a smooth one.
5/5
GoogleAlex was helpful, friendly and informative throughout. He has made this whole experience a breeze for my partner and myself
Thanks Jack! We're happy Alex was able to help out and keep the whole experience stress free for you both. We’ll make sure he sees your kind words.
5/5
TrustpilotHouse Sale
Adam was able to smoothly walk my Nan through her sale and achieved the asking price within just 3 days of the house being put up online. Adam spent time explaining everything calming and effectively to my Nan who by her own admission doesn’t understand the process and Adam since the sale has taken it upon himself to assist my Nan with dealing with Solicitor whilst I live so far away.
Thank you for sharing your experience with Adam! Your feedback is greatly appreciated, and we're here to assist your Nan every step of the way. Please don't hesitate to reach out if there's anything else we can do for you both!
5/5
TrustpilotI just want to thank Josh for his…
I just want to thank Josh for his brilliant help! He was really helpful with my enquiry about a property. He was professional and quick to answer my questions. Thank you the excellent service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DB Roberts's Stafford office has 563 reviews across two platforms: 285 on Google, 278 on Trustpilot (across the whole business).
DB Roberts Stafford is rated 4.7 out of 5 across all 563 reviews, and 4.8 out of 5 on Google from 285 reviews.
DB Roberts Stafford, 18 Salter Street, Stafford, ST16 2JU.
