Trusted Agent profile · Stafford
★★★★★
334 reviews across 2 platforms
18 Salter Street, Stafford, ST16 2JU, ST16 2JU
DB Roberts's office in Stafford, at 18 Salter Street, is rated 4.6 out of 5 across 334 reviews on two platforms, including 53 Google reviews rated 4.9.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotHappy tenant. Thank you DBRoberts Team
All of the interactions I always had a great experience. I was kept updated on each step. Received emails confirming if a process was completed. All my requests or adjustments dealt with promptly. Megan, Nicole and Bethany have all been outstanding in communication, efficiency and kindness. Thank you. I appreciate it beyond I can express.
5/5
TrustpilotNicole stiller has been absolutely…
Nicole stiller has been absolutely amazing in helping us to swiftly get a move in date, she has made it so nice and easy and has been so lovely and helpfull, very responsive, professional and so polite. She's a credit to your company
5/5
GoogleWe spoke to Alex, very friendly and informational, the whole process was straight forward.
1/5
Trustpilotabsolute scammers
absolute scammers, homeowners and buyers avoid at all costs. this estate agency takes money on the side from the people who they help buy the properties, they do not convey the higher offers to their clients, instead they would only forward the lower offers and one offer from the person who paid them on the side to secure the property, absolute joke. we had the highest offer on a property and were told that the customer chose somebody who deserved the property more than us even though there offer was lower than ours, poor old owner doesn't even know he got mugged by these scammers and lost a few thousand pounds.
5/5
TrustpilotEmily Little is very humble,friendly…
Emily Little is very humble,friendly and approachable person and always gave clarity to the queries I had.Still in the process of completion of purchase of our first home and are happy with the services provided.Would recommend.
Thank you for your recommendation and we look forward to assisting you throughout the completion process!
5/5
TrustpilotBethany has made things very easy
Bethany and the team have made being a landlord pretty straight forward. I dont have you do anything and often i forget im a landlord.
5/5
TrustpilotBethany is very helpful
Bethany is very helpful, open and communicative. All queries quickly resolved, really a great experience. Thanks!
5/5
TrustpilotStunning Nicle Stiller!
Over the past months, Nicole Stiller has consistently demonstrated exceptional performance as a property manager. Her prompt responsiveness and meticulous attention to reported property issues have been truly outstanding. Her professional conduct has been exemplary, and I believe that if all property managers exhibited the same level of dedication as Nicole Stiller, many tenant-property manager-landlord challenges would be significantly mitigated. She certainly deserves a pay rise!
5/5
TrustpilotThe DB Roberts team are kind and have tenant clientsat heart ..they have…
The DB Roberts team is superb.they have thier tenants clients at heart.At point where they wish to give me the house but for landlord's decision,they still cared for me and wish I get a place to rent.i really appreciate all the staff effortlessly magnificent especially Tia.God bless you Tia and your team for your kind words
5/5
TrustpilotBethany is great
Bethany is always really lovely and helpful. If anything needs sorting out she’s quick and efficient at getting things done
5/5
TrustpilotAn excellent service from D B Roberts…
An excellent service from D B Roberts as they helped us find our new home.Andrea, Emily and Steve were all brilliant as were their colleagues who accompanied us on some of the viewings.A totally professional, caring and customer focussed service from the team who treat you as a person not a "number"Thank you all for looking after us so well!
5/5
GoogleFrom initial contact to make an appointment to view property, viewing and negotiation process went smoothly and resulted in an agreed price for the purchase of our new property. Very satisfied with service.
Thank you for taking the time to leave us a review! We’re so happy we could help and will be here to support you with the next steps into your new home.
5/5
TrustpilotExcellent Service
Ellis was knowledgeable and supportive. An excellent communicator who me made feel as though I had been handled proffesionally.
5/5
TrustpilotExcellent service and friendly people
Excellent service and friendly peopleThey couldn't have been better for helping my 82 year old mother sell her property and Katie Dennant was especially kind and willing to go the extra mile.All the office staff were helpful and and pleased to sell mom, successfully move house, I can't remember all their names but Katie and Sam do need a special mention
1/5
TrustpilotAwful - no communication or empathy
Happily going ahead with a sale of our property thinking we had a sale with DB Roberts, who had sold the property we had offered on to another purchaser and not bothered informing us. Lack of communication and empathy. Left high and dry and devastated. In response to the reply below, you were informed that I had reduced my property by 5k in order that we could get a new seller, which happened. You told me that the seller ‘would be happy to wait a couple of weeks’. At no time were we informed that you had gone ahead with another buyer or I’d have kept my asking price the same.
5/5
TrustpilotFast and Proactive
Emily was really attentive booking in viewings and asking all the right questions to avoid wasting time. Emily was in touch most days as she knew I was keen to get my property sold quickly and she really helped to move things along for me. My property was sold STC within a month with her help 😊
5/5
TrustpilotI’ve been with d b Roberts for a lot of…
I’ve been with d b Roberts for a lot of years as a landlord, I’ve always been pleased and at ease knowing they do so much to help, always there when needed. Bethany is a fantastic person that helps 100% with any issue. Thank you so much. 😊
5/5
GoogleVery helpful in advising the path to follow when selling a property and keeping me informed of actions I need to act on. I would recommend to friends and family.
Thank you Cyril, we appreciate your kind words and recommendation. It’s great to hear that our team have been able to guide you through the process and keep you well informed along the way. Wishing you all the best with your move!
5/5
TrustpilotJane was really accommodating
Jane was really accommodating, has managed to squeeze us in twice for short notice viewings! Really appreciated the flexibility. She was really friendly and didn't make us feel pressured.
We're thrilled to hear that Jane made your experience enjoyable. We look forward to helping you find your perfect home!
5/5
TrustpilotOver the moon 02-02-2022
Over the moon! 02-02-2022Finally managed to pick up the keys to my new dream home!Jay and her team have been nothing but amazing!Had to pleasure to finally meet Jay, Kiri and Sam for the 1st time today .Special thank you to Jay who is an absolute doll, with her help and input she proactively pushed the sale through in my favour and made it all happen.What is meant for you will find its way! Keep doing what you guys do best.....because you are the best!Enjoy the well deserved thank you chocolate box.....lol!Much Love and Best WishesAnita..xxx
5/5
GoogleWe’ve been very pleased with the support Adam has provided throughout the conveyancing process. His responsiveness and clarity have made a real difference. I’d highly recommend DB Roberts based on our experience so far.
Thank you for your rating, Dickson! We’d love to hear more about your experience so we can continue improving. Feel free to reach out to us by emailing marketing@dbroberts.co.uk
5/5
TrustpilotI had a great experience throughout the…
I had a great experience throughout the process and couldn’t be happier with the service I received. Megan Hickling, at DB Roberts, was professional, friendly, and extremely helpful from start to finish. She was always quick to respond, kept me well informed, and made the whole process smooth and stress-free.
5/5
TrustpilotHouse Sale
Great communication and a clear selling plan in place from the beginning. The property sold quickly as it was marketed at the correct price and advertised well. I would strongly recommend Adam at the Stafford branch, thank you.
5/5
TrustpilotNicole Stiller is awesome!
Nicole Stiller is always prompt, communicates effectively and very approachable.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
