Trusted Agent profile · Stafford
★★★★★
334 reviews across 2 platforms
18 Salter Street, Stafford, ST16 2JU, ST16 2JU
DB Roberts's office in Stafford, at 18 Salter Street, is rated 4.6 out of 5 across 334 reviews on two platforms, including 53 Google reviews rated 4.9.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service and Fantastic Staff
Fantastic service from everyone at Db Roberts. Special thanks to Claudia and Brandon who went out of their way to help us with both our sale and purchase. Always happy to speak to me, and constantly updating through the process. Thank you so much!!
5/5
TrustpilotCustomer service
I always find the team in lettings to be knowledgable and helpfull. Nicole is always professional and reliable when you need something done. Keep up the good work :)
5/5
TrustpilotSteve and his team provided excellent …
Steve and his team provided excellent service and communication throughout the whole process. A special mention for Emily who kept us constantly inform when one of our potential buyers was unavoidably delayed for his viewing. Excellent service from start to finish.
5/5
TrustpilotEmily was helpful and pleasant as well as being efficient
Emily was helpful and pleasant
Thank you for your feedback!
5/5
TrustpilotHighly recommended for a tricky sale
We initially thought our probate sale would be straightforward, but a large stock of similarly sized new-build properties on the level market meant it proved trickier than we’d hoped. However we appointed DB Roberts after meeting 4 agents in total as they seemed very professional, realistic in terms of achievable sale price, and very responsive - all combined with a fair price. We had unavoidable issues with our sale (cancellation of purchasers’ sale at last minute!) but they were very practical and got a regular range of good quality viewings throughout the process. They also liaised regulator with updates and useful overview on what the local market was doing. We finally achieved the price we wanted and we have happy new owners moving in this week. Highly recommended.
5/5
GoogleReally efficient and attentive customer service. Alex and Adam handled all enquiries professionally and quickly. Highly recommend.
Thank you for sharing your experience, Paul. We’re delighted Alex and Adam could provide such professional support and make the process smooth for you. Your recommendation means a lot to the team!
1/5
GoogleBook a valuation, multiple emails and SMS from them to say they were coming, then they fail to turn up. Call them and find that they have failed to plan the visit and can attend. Not only that cant resolve a visit today, when I've booked time off work. If this is what they are like valuating a property imagine selling. I'm less that 2 miles away and they have no one that can assist and can I now move to another day. Nope you don't deserve business if you can even follow what your emailing out. PoorNegativeQuality, Professionalism
Hello Darren, we are really sorry you feel this way. We will get one of our directors to give you a call. Kind Regards, DB Roberts.
4/5
TrustpilotThe way my calls and inquiries were…
The way my calls and inquiries were handled especially by Tia, is absolutely fantastic especially being a foreign national trying to rent she made the process so stress free. I wish there were more people like Tia,and the whole friendly crew at DB Roberts and Partners.
Your kind words about Tia and our team mean a lot to us and we’ll be sure to share your compliments with them. If you need any further assistance in the future, please feel free to reach out.
5/5
TrustpilotProfessional and efficient service
I have been with DB Roberts for some years now and they have always been very professional with their service. They have always provided good advice and use reliable tradespeople to carry out works at reasonable rates. I particularly appreciate the efforts of Nicole and Lisa who have always been available to provide support and advice. Having the stability of being with a company which has been around for many years is important ; and for those looking for an Estate Agent, I would highly recommend this team.
5/5
TrustpilotVery good communications and service
Very good communications and service, Emily kept us up to date all through the selling process. We were also advised of properties available to purchase in our price range.
5/5
Googlegood company alex is super to deal with i highly recommend them
Thank you Peter! We’re really pleased you had a great experience with Alex and appreciate your recommendation.
5/5
TrustpilotI have used DB Roberts as my letting…
I have used DB Roberts as my letting agents for a number of years now. In all that time, I have found the service they provide to be very professional. My more recent interactions with Nicole have lived up to this. Nicole has dealt with my queries and property related issues very promptly. Tradespeople have been engaged swiftly ensuring work is completed with minimal disruption to tenants. Where there have been questions, Nicole has quickly had these answered.
5/5
TrustpilotBethany is a star
Bethany is a star! Bethany has always communicated well regarding any works that need doing to our home and never complains even when I feel like I’m nagging. Couldn’t ask for a nicer property manager
5/5
TrustpilotBest estate agents ever
Best estate agents ever! Been in one of their rental properties for the last 3 years and I can honestly say it's been bliss. I hear/read horror stories from others about their experiences with agents and landlords but never had any negative experience with DB Roberts. They are very prompt in response to problems and go above and beyond to get things fixed. Sorted my blocked drainage on short notice over a weekend. They take their clients comfort seriously.They'll be the first ones I'll call as soon as I get my own property.Special shout to Nicole Stiller......She's the best!!Thank you DB Roberts
5/5
GoogleVery friendly and professional, answered all questions and kept me updated with everything, great service from Alex.
Thank you for your review James. We’re delighted to hear that Alex was able to answer all your questions and keep you updated throughout.
5/5
TrustpilotA positive selling experience
Emily has been a great point of contact. She has supported us through both buying and selling our house. She has always been very approachable and helpful, as well as setting up appointments for us to host viewings.
5/5
TrustpilotDB Roberts always give me great service
DB Roberts always give me great service. I let out two properties and they give me the confidence that they find the right tenants for both properties without delay.My properties have been in their hands for about 10 years now and they have not let me down thus far.
Thank you for your positive feedback about DB Roberts and our property management services! We appreciate your trust and loyalty over the years.
5/5
TrustpilotSo happy with dbroberts very friendly…
So happy with dbroberts very friendly and professional I've been with them for a few years now Nicole is alway happy to help and has made renting my property out effortless would highly recommend
4/5
GoogleBit of a slow start with viewings on our property but Alex has kept us up to date and been quick to respond to questions leading to and offer being placed within 3 months. Photos of the property are good quality.
5/5
TrustpilotNice and Easy Process. Very Helpful Staff
The whole process was very straightforward and Emily was very friendly and helpful. Made the somewhat intimidating experience of putting in an offer for a first home a pleasant one.
5/5
Trustpilot5 star service from Nicole!
Nicole is always lovely and very helpful with talking to us and our tenants. She is quick to reply and is happy to help with any questions we may have being first time landlords.
5/5
TrustpilotI have a property which I purchased…
I have a property which I purchased with a view to renting for a period while I spent some time overseas.I agreed to use the Agent D B Roberts to let the property and keep me informed about people who would want to rent it.This agent has performed an absolutely super job letting the apartment, vetting the client and getting necessary work done to keep the property up to date.During approx 10 years the Senior Property Manager and the Head of Property Management have been excellent managers and provided me with a very efficient service, and kept me up to date with any problems advising on solutions then resolving all problems satisfactorily.I am very pleased with the total service given over all these years.
5/5
GoogleI received excellent correspondence with Adam Foster who has handled the process with utmost care and professionalism resulting in an exemplary service. He is prompt and informative with zero pressure. SP
5/5
TrustpilotTia Scott at db Roberts 100% excellent
Tia Scott at db Robert’s as helped us every step of the way it was smooth and stress free form filling no problems at all highly recommended think they must be one of the best agents I have dealt with 100%… the lady named Alison shown us around the property very positive and professional manner answered our questions truthfully and we have keys to the property in next 7 days very happy couple …thanku for finding us our new home
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
