Trusted Agent profile · Stafford
★★★★★
1,354 reviews across 2 platforms
17 Salter Street, Stafford, ST16 2JU
Butters John Bee's office in Stafford, at 17 Salter Street, is rated 4.3 out of 5 across 1,354 reviews on two platforms, including 285 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish with the sale of my property recently. Suzanne, George and Melissa were great to deal with, and kept up regular communication with me throughout. I would highly recommend their services. Andy
Thank you for taking the time to leave a review. It means a lot to us. All the best from all at BJB Sandbach
5/5
TrustpilotA big thank you to Charlotte Foden for…
A big thank you to Charlotte Foden for all her help and support. Very professional and friendly, answered all my questions, told me everything I needed to know and kept me in the loop with the whole proses. I’m now ready to collect the keys to a beautiful home to settle down in with my children!! Thank you :D
Dear Holly, Thank you for your review about Charlotte, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotProfessional Lettings Management by Liz
Despite the current Lock-down situation Liz Thompson and her team at Hanley have maintained and provided a first class management service. Looking after our portfolio of properties, professionally supervising repairs and handling the requirements of tenants. As a result, we shall shortly be placing more properties for management with butters john bee. Thank-you Liz for all your hard work!
Hello,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleHelpful and informative. Unfortunately not the right property.
Thank you for your feedback. We’re glad you found the viewing helpful and informative, even if the property wasn’t the right fit for you. We appreciate you taking the time to leave a review and would be happy to help you find something better suited to your needs in the future.
5/5
GoogleJames gave invaluable support. Thank you so much!
Thank you for your kind review. Always happy to help! Regards, James, Branch manager.
5/5
GoogleJust completed on my house sale with great service provided by Laura during what turned out to be a more complicated than expected sale. Laura provided great and timely communication with both myself and both parties' solicitors and helped to make the whole process less stressful. Thanks Laura!
Thank you for your lovely review
5/5
TrustpilotFantastic personal friendly service.My…
Fantastic personal friendly service.My partner and I were made to feel so much at ease with the fantastic helpful staff at buttersjohnbee.Very professional and friendly so approachable nothing too much trouble,and understood our situation.Sean and Hayley have been amazing and kept us informed and guided us through the process with reassurance.Our move back to Shrewsbury was made easy,thank you !
Good morning Donna, It's always so great to hear that we've been able to make someone's property journey that bit easier. Thank you for taking the time to leave your thoughts and we really do wish you all the best in your new home. Kind regardsBJB
5/5
TrustpilotTeri has been great
We have just bought a property via BJB and dealt with Teri. The purchase has had many issues along the way, however Teri has been attentive, communicative and as helpful as she could possibly be. Teri is a credit to Butters and knows her stuff. Thank you for all your help along the way
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
GoogleGreat experience with Butters John Bee. Adam valued my home. Very thorough and descriptive with the prices I can realise. Really friendly and brilliant before visit communication! Thank you Adam :)
Dear Lizzie, Thank you very much for leaving a wonderful review for Adam, I am extremely pleased to hear that Adam has provided an excellent service. If we can assist you any further going forward then please do not hesitate to contact us. Best wishes, Ryan, Residential Sales Branch Manager
5/5
GoogleI had a nice viewing with Lewise.
Thank you for your review! We’re glad to hear you had a nice viewing with Lewis. We appreciate your feedback and hope we can assist you again soon.
5/5
TrustpilotAn excellent Estate Agent
I have been extremely happy with the service I have received. All the staff were helpful but in particular Diane who I dealt with most of the time. She had time for me during this stressful period and went over and above her role with kindness and humour.... excellent. I would recommend her/butters john bee to anyone selling/buying a property.
Thank you for the review. Best Wishes for the future.Diane
5/5
TrustpilotVery helpful
Very helpful, i applied for a property and within half an hour i had a phones call about a viewing, a guy called Michael was really helpful and helped me all the way through the process, if there was anything i needed know or any help i needed he was just a phonecall away. Cant thank Michael enough
Dear AnnaleighThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of any further assistance.Kind RegardsButters John BeeCrewe - Lettings
5/5
GoogleBought house through BJB. Had a good a support from Lewis throughout the process.
Thank you for your kind feedback! We’re really pleased to hear that you had a positive experience buying your house through BJB and that Lewis was able to support you throughout the process. We’ll be sure to pass on your comments to him. Wishing you all the best in your new home!
1/5
TrustpilotDisappointed is an understatement
Disappointed is an understatement to hear that BJB have taken money from the charity TWOCO for a property not fit for purpose. I urge other members of the public to think twice before using the services of BJB lettings and I also urge BJB and the landlords to work with the charity to refund their money promptly.
Dear Lewis, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
5/5
GoogleForrest was really helpful and professional, taking the time to talk us through comparables for our home and what kind of home we might be looking for going forward. Thank you!
5/5
TrustpilotThank you so much Michael and Connor
Thank you so much Michael and Connor, whilst I haven't found a suitable property yet, they have constantly been in touch and advised me when any potential property that would suit me has come to the market.. This is something I have not received from any other agent and I am really grateful they have kept me informed..
Dear Mrs Thompson, Thank you for leaving such great and detailed feedback about your experience with butters john bee. Thank you again for your star rating!Regardsbutters john bee Congleton Lettings
5/5
GoogleBought a property through this estate agent. Georgia Price was efficient, helpful, friendly and always does what she says she will. She was also great with advice regarding solicitor delays and helping to get things moving.
Thank you for your lovely review
1/5
TrustpilotDisgusting
Disgusting. Do not use this estate agency, absolutely disgraceful liars, had to take legal action against them for lying and trying to cover their tracks.
5/5
TrustpilotVery friendly and efficient team
Very friendly and efficient team. Special thanks to Jan for her patience in what turned out to be a long conveyancing process. Couple of niggles with the accuracy of the room measurements and prospective buyers saying it was difficult to book a viewing via email but otherwise the service was excellent and good value compared to other high-street agents.
Hi Michael, Thanks so much for your review and good luck in your new home!ThanksBJB Congleton
1/5
TrustpilotAvoid this dreadful agency
Avoid this dreadful agency Having purchased a house through this estate agents…I use that term loosely, I can advise they are the most unprofessional and ineffectual employees of a company, that I have ever come across.I’ve bought and sold a lot of houses, yet have never felt bullied and harassed as I have felt throughout what should have been the most simple straightforward purchase of a house, even told I could be gazumped! If you thinking of selling through them, can I suggest you don’t give any personal information to them, as confidentiality is not a strong point either I lost count of the number of times the phrase “due diligence” was used as an excuse for their constant messages, yet on what should have been exchange day they hadn’t the correct ID in place for their client, basic ID, delaying the exchange for several days Please don’t go through what I’ve been put through For your own peace of mind Avoid Avoid Avoid
Sorry you have had a bad experience with us, please feel free to come into the office and have a discussion with us.
5/5
TrustpilotThe 5 stars are for Natalie at the…
The 5 stars are for Natalie at the Crewe branch, who has worked very hard for me as a landlord. The staff at BJB are trying their hardest to do a fantastic job despite there obviously not being enough staff to manage the workload. Thank you Natalie, keep up the great work!
Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance.Kind RegardsBJB CreweLettings
1/5
TrustpilotAnother awful experience with BJB
Another awful experience with BJB! We are selling a property through another Estate Agent in Sandbach. Our property was only listed on Friday afternoon yet first thing on Monday morning pre-10am, I received a call to enquire whether we were happy or wanted to change supplier.
5/5
TrustpilotExceptional customer service
I moved from Sandon Bank and required a bungalow until I found a new home. Once I found a bungalow which was being marketed by your Stafford office I dealt with Hayley. Hayley managed to help me move into the bungalow in a timely manner. She was very helpful, polite, calm and very professional. An asset to your firm😀
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.Hayley Butters John Bee Lettings
5/5
GoogleAdam at Butters John Bee could not have being more helpful, he was great, always open to listening and helping me find what’s best for me, I had missed phone calls and called back and would be paired with others who I felt did not want to listen, I had requested another viewing which I believe to have not being put through correctly after contacting 2 more times I was put back through to Adam who sorted the viewings quickly! Ryan who showed me around the property also could not have being more helpful answering my daft questions and giving me as much information as possible.
Hi Jess, Thank you so much for taking the time to leave us a review & the kind words. Pleasure to have helped assist you and if we can be of any further help going forward then please don't hesitate to let us know. Best wishes, Ryan & Adam at BJB Stafford
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stafford won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold.
