Trusted Agent profile · Stafford

Butters John Bee Stafford reviews

★★★★★ Great

1,354 reviews across 2 platforms

17 Salter Street, Stafford, ST16 2JU

Butters John Bee's office in Stafford, at 17 Salter Street, is rated 4.3 out of 5 across 1,354 reviews on two platforms, including 285 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.

Google logo

4.8 / 5

285

Reviews on Google

This office

Trustpilot logo

1,069

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Stafford office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very pleased with service provided

Could not thank the guys enough helping me sell my property in the Telford branch, they kept my up to date on viewings especially Matt who emailed me regularly so I knew what stage we were at. With the help of Butters Bee my house was sold very quickly with ease and no major problems throughout the wayVery pleased with the service given to me and would recommend to others

Lynne · 12 March 2019

Agent replied · 12 June 2024

Dear Lynne, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We hope to be of service to you again in the future. Best wishes, butters john bee Telford

1/5

Trustpilot

We rented off a landlord who sold…

We rented off a landlord who sold through these and we have tried to get in touch with them after leaving England. Now we are in the process of court procedures due to the landlord ignoring us and disappearing. No help from butters john bee whatsoever. Noone buy no 34 wroxeter way sirchley as you'll be deeply upset with how you'll be left with it

Laura · 28 December 2025

5/5

Trustpilot

Really helpful, professional and understanding!!!

Newcastle under Lyme BJB were so helpful when we were trying to find a new house to rent. Lydia was especially helpful and patient with us even though it was over Christmas and we were having some issues with the previous house. She made the whole process easier and less scary and always responded to emails very quickly. I highly recommend BJB for being efficient, helpful and understanding.

Jack · 21 January 2020

Agent replied · 12 June 2024

Dear Jack Woodward, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. Dear Jack Woodward, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.

5/5

Trustpilot

The Congleton Team of BJB were the…

The Congleton Team of BJB were the upmost professionals and took me through the process efficiently and in a timely manner. All of this was conducted at short notice from myself and a Tenant was established within 2 weeks of advertisement. This was primarily due to the enthusiasm and dedication of the lead BJB agent Michael Ferris whom ensured timely communication and continually took proactive action to secure Tenants.

Alistair · 6 August 2019

Agent replied · 12 June 2024

Dear AlistairThank you so much for your kind words and for taking the time to give this great review, it was a pleasure dealing with you and your wonderful property, please do not hesitate to contact us if we can be of further assistance.Kind RegardsMichael FerrisLettings ManagerBJB

5/5

Trustpilot

Fabulous

The Sandbach team has been absolutely fantastic, they went over and above my expectations and were so helpful. Excellent value for money, they took time and effort to keep the sale moving and liaised with all parties and their solicitors to ensure everything went smoothly. Thank you Natasha and Rueben I am so grateful for all of the trouble you went to.

MissMander · 16 July 2021

Agent replied · 12 June 2024

Hello Caroline, Thank you so much for your review. It has been a pleasure helping you sell your home. Good luck with everything in the future. Kind regards, all at BJB Sandbach.

5/5

Trustpilot

Fantastic letting service

Fantastic letting service received from Rebekka who has worked exceptionally hard to ensure that our rental payments are paid on time by the tenant after I transferred the letting management from another Estate Agents in arrears with a bad paying tenant. Her hard work has been really appreciated to get things back on track. I would have no problem in recommending Butters John Bee and especially Rebekka to anyone.

Of · 11 May 2019

Agent replied · 12 June 2024

Thank you for taking the time to complete a review. I am delighted to hear that your management takeover was successful and you are pleased with our services.

5/5

Trustpilot

We were extremely pleased from the…

We were extremely pleased from the service we had from John butters Bee particularly Steve.His service was an exceptional professional throughout this process and really came through with helping us get the property as soon as possible.The staff the we dealt with as well Emma, Corrie were also both genuinely helpful and sorted through situations promptly and professionally.Overall the best agency we’ve come to for moving home.

Rena · 28 February 2020

Agent replied · 12 June 2024

Dear RenaThank you so much for your fantastic 5 star review, please do not hesitate to contact us if we can help in the future.Kind RegardsButters John BeeCrewe - Lettings

5/5

Trustpilot

Now completed on my first house!!

Now completed on my first house!!From the initial enquiry to being handed the keys, Sophie was amazing every step of the way. People say buying a house can be stressful but Sophie and BJB made it so easy. Thank you!

Cal8910 · 5 November 2023

Agent replied · 12 June 2024

Thank you for your kind review for Sophie . Please do not hesitate to contact us if we can be of any further assistance. from the Butters John Bee Winsford Sales Team

5/5

Google

The team at Butters John Bee have been amazing, especially Ryan. They are professional, attentive and have provided an excellent service. They are extremely responsive and have enabled a collaborative approach to selling our house. Would highly recommend.

Rachel · 18 December 2023

Agent replied · 16 June 2024

Dear Rachel, thank you so much for leaving a review for us here & in particular for myself, really appreciated. Pleasure to have assisted you well thus far and I am very much looking forward to me and the team selling your lovely home and making the next move forward happen for you guys. Thanks once more. Best wishes, Ryan ~ Residential Sales Branch Manager, BJB Stafford

5/5

Trustpilot

Nothing was too much trouble for Emma...

We sold our house really quickly last May with Buttersjb. We had Emma Spanton there for us the whole way through to Completion, Emma was so helpful, nothing was too much trouble even though i kept ringing and emailing her for updates. We were very happy with the service we got from Emma and the team at Newcastle-under-Lyme, Thank you Emma. We couldnt have got through it without you.

Mr · 31 January 2019

Agent replied · 12 June 2024

What a fabulous review! Thank you so much for taking the time to comment. We are always delighted to hear these comments from our clients. It's the icing on the cake when we get a review of a job well done. Many thanks.Julia Bramfitt CPEA FNAEABranch ManagerButters John Bee

5/5

Google

I have been very pleased with the service provided by Butters John Bee, Stafford with dealing with the sale of my property especially to Laura Jones in dealing with the sale. Laura was very professional with dealing with the sale of the property. Thank you.

Karen · 17 June 2023

Agent replied · 16 June 2024

Thank you for your lovely review

5/5

Google

We sold our property with Butters John Bee Stafford. Jo Evans was very helpful and always with professional manner, very positive and manage to get us a really good deal. Chris Noone answered all our questions and was very knowledgeable about the current market. We recommend them both and The BJB Stafford. Thank you again.PositiveProfessionalism

Reni · 17 June 2022

Agent replied · 16 June 2024

Thank you for your lovely review.

5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish, particularly from Kelly Johnson who was so helpful all the way and went out of her way to help and always got back to me straight away by phone or email . I can’t thank her enough

Rachel · 8 June 2026

5/5

Trustpilot

Above and beyond

We used BJB in Sandbach to sell our home. We experienced delays and issues from down the chain. During the while experience Melissa and the team provided excellent communication and regular updates. They went above and beyond to get our house sale completed.

Beckie · 24 July 2023

Agent replied · 12 June 2024

Hi,Thank you for taking the time to leave us a great review about your experience with us!

5/5

Trustpilot

We were looking for somewhere to move…

We were looking for somewhere to move into during lockdown and it was a very stressful time, Michael was so supportive and helped us every step of the way. He even met us on his day off to give us our keys, that’s truly going over and above! I would highly recommend using them - they have made a very stressful situation easier. Thank you.

Aimee · 9 June 2020

Agent replied · 12 June 2024

Dear AimeeThank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Michael, we hope you enjoy your new home, please do not hesitate to contact us if we can be of any help in the future.Kind RegardsButters John BeeLettings

5/5

Trustpilot

Thank you!

We were so pleased with how quickly and smoothly the whole process went. We used the Sandbach office where Diane was particularly helpful and very proactive in trying to move the process along as fast as possible. She also offered help and advice to us as newcomers to the town and provided a kind of aftersales service to help us settle in. Many thanks Diane!Don & Vivienne Higgs

Don · 25 February 2019

Agent replied · 12 June 2024

Thanks you very much for your kind words, they are much appreciated and I was glad to help.Best Wishes Diane

5/5

Trustpilot

We've dealt with Danielle as part of…

We've dealt with Danielle as part of the property management team for the last three years and with multiple properties. She has always made any contact with ourselves and landlords as seamless as possible and if we ever have issues with a property she is quick to ensure the issues are resolved ASAP. Thanks so much to Danielle and the rest of the team 🎉

Amy · 2 March 2020

Agent replied · 12 June 2024

Dear Amy,Thank you for your review about our team member Danielle from our property management department, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager

5/5

Google

Excellent service, I also used their "Move with Us" the link to the Solicitors was seamless. The office contact was a Jo Evans, friendly, relaxed and professional. Moving home as always is a stressful experience and ours was no different, Jo was always professional and did that most essential of stress relievers - 'she communicated'! 10 out of 10PositiveResponsiveness

John · 27 August 2021

Agent replied · 16 June 2024

Thank you for your lovely review

5/5

Google

Lovely viewing today with Lewis

Rebekah · 12 July 2026

Agent replied · 12 October 2026

Thank you for your kind review! We’re glad to hear you had a great viewing with Lewis. We appreciate your feedback and hope we can help you again in the future

5/5

Trustpilot

I had the pleasure of meeting Tresa…

I had the pleasure of meeting Tresa Harris yesterday I went to a viewing of a house with my family. Tresa was extremely helpful and has great inter personal skills. Highly recommend Butters John bee. Thanks for a great experience.

Jessica · 11 September 2023

Agent replied · 12 June 2024

Thank you for your kind review for Tresa. Please do put on google for it to count for Tresa. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team

5/5

Trustpilot

Thanks to Jenna and Rebekka for their…

Thanks to Jenna and Rebekka for their help in finding a tenant for our property. They made the whole process straightforward and took on any questions we had using their experience of the market etc. Always polite and attentive each time we spoke, nothing is a problem for them. The decision to engage BJB to manage the property has been the right one for us.

Mr · 31 October 2019

Agent replied · 12 June 2024

Dear Mr & Mrs Wiley,Thank you for your review regarding the service that we have provided. I am delighted that you were satisfied with the process and hope that you will consider us for any future ventures.Kind regards,Jenna Stelfox Lettings Manager

5/5

Trustpilot

I dealt with Fay Gribbon whom was…

I dealt with Fay Gribbon whom was managing my property for us.l found Fay extremely professional ,knowledgable with excellent communication skills and outstanding customer service.Fay was very patient,polite and understanding and l felt supported during my time with butters nothing was to much trouble for Fay she went above and beyond to other us an excellent service and she is a real asset to Butters.

Tracey · 30 October 2019

Agent replied · 12 June 2024

Hello Tracey, what a fantastic review! It's great to see that Fay has gone above and beyond for you, she's a fantastic member of the team! I will ensure your kind words are passed on to Fay. Kind regards, Charlotte Foden - Assistant Branch Manager

5/5

Trustpilot

Absolutely superb service from start to finish!

Absolutely superb service from start to finish!I sold my property via the Nantwich branch of Butters John Bee and cannot fault the service received! Lisa and the team provided clear communication at every step of the process and were very helpful and supportive throughout. Lisa and the team really did make selling my house as stress-free as possible and I would highly recommend them. Many thanks.

Tamsyn · 11 February 2019

Agent replied · 12 June 2024

Hi and thank you for taking the time to review the service you received from us at Butters John Bee in Nantwich.We're delighted you were satisfied with the service you received and it's always good to know we get it right with communication too!Good luck in your new home and please let us know if we can do anything for you in the future.Kind regardsGary FearBranch Manager

5/5

Trustpilot

Rental upkeep/maintenance

Having dealt with Andy Pass over many months with ongoing issues with my rental property, I would like to share my complete satisfaction with the level of promptness, effecency and professional attitude at all times to any issues I have raised. This is especially appreciated as I live in Cyprus and cannot be hands on as it were. Keep up the good work....

Alison · 18 May 2020

Agent replied · 12 June 2024

Hello Alison,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager

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Questions about Butters John Bee Stafford

Has Butters John Bee won any awards?

Yes. In The Trusted Agent 2026 awards: Butters John Bee, Stafford won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Sandbach won Gold; Butters John Bee, Northwich won Gold.

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