Butters John Bee Stafford reviews

★★★★★ 5/5

Trustpilot

Rental upkeep/maintenance

Having dealt with Andy Pass over many months with ongoing issues with my rental property, I would like to share my complete satisfaction with the level of promptness, effecency and professional attitude at all times to any issues I have raised. This is especially appreciated as I live in Cyprus and cannot be hands on as it were. Keep up the good work....

Alison · 18 May 2020

★★★★★ 5/5

Google

Georgia was really great when showing us around the house and explaining everything to us. The office was helpful when we attempting to chase solicitors. We thought the welcome box was a very good idea. Everyone made the process much less stressful

Alex · 17 June 2023

★★★★★ 5/5

Google

Had an amazing viewing today with Lewis! Answered all of my (many) annoying questions! Couldn't have asked for better!

Sophie · 16 March 2026

★★★★★ 5/5

Trustpilot

Excellent service

Bjb helped me move into my first property. I had excellent service from Lucy Strassmann. I received quick reply’s and phone calls to make sure any questions I had got answered with as much detail as possible. Lucy was very kind and friendly and she made a very exciting and nervous experience very enjoyable. Would recommend using bjb again and especially Lucy.

Jade · 15 June 2020

★★★★★ 5/5

Trustpilot

My property letting experience

My experience with Butters John Bee in Newcastle-Under-Lyme has been great! Couldn't have asked for better customer service from start to finish. Many thanks to Abbey the manager, Chelsea and especially Lydia whose customer service was second to none, extremely helpful throughout my experience of letting my property. Would highly reccomend these girls to anyone looking to let there property Mrs S Singh

Sanj · 10 February 2020

★★★★★ 5/5

Trustpilot

Now, that's what I call Customer Service

Thanks a million for a great day.Great customer service, extremely patient, answered all my questions in great detail, took me round to see additional properties and spent the extra time talking me through the process. If that isn't customer service then you must be an alien. Great tattoo as well. Elle Cooper was amazing...🐝🐝

Taiwo · 11 February 2022

★★★★★ 5/5

Google

I’ve had a nice viewing with Lewis

Mohammed · 12 June 2026

★★★★★ 5/5

Trustpilot

The Awesome Michael @ bjb Crewe

The Awesome Michael @ bjb CreweWould like to mention Michael @ bjb crewe who was amazing during the process of my family renting a house in Northwich.Really impressed as we had a small time frame and it was during lock down when Michael was working from home. Michael even dropped the keys off at the house on his day off.Thanks againFranc.

Francesco · 10 June 2020

★★★★★ 5/5

Trustpilot

Providing me with insightful knowledge

Been speaking to Michael during the last few weeks, he has provided me with insightful knowledge and information during this difficult time regarding the current rental market and the dos and don't of the area, I feel that he will be my go to guy when I need him to find me tenants. Thank you Michael for your time and patience.

Mrs · 9 June 2020

★★★★★ 5/5

Trustpilot

Thanks to Debbie Birks

Thanks to Debbie Birks, who responded to my requesting a Tenancy Agreement to be sent to my email.I have been with Butters John Bee now (fully managed service) for approx 10 years, & even though I am approached by other estate agents to take over my entire portfolio, I am very much happy to stay with Butters John Bee.Would highly recommend.Paul Tawn

Paul · 7 February 2020

★★★★★ 5/5

Trustpilot

My Experience with Butters John Bee

My experience with Butters John Bee has been brilliant. My agent Chelsea was so kind, helpful and professional...She genuinely was spot on with everything. To the success in my new move. Chelsea is very quick to get back in touch with any query’s asked. I would definitely use them again! I can’t thank Chelsea enough for her support with this process. Thank you!

Phillipa · 9 September 2019

★★★★★ 5/5

Google

Joshua was very friendly and took time to listen to what I was saying I required, , he was very informative about a property I was interested in. Very easy to talk to

Andrea · 18 December 2023

★★★★★ 5/5

Google

Can not fault the team at cannok. Go out there way to make sure your happy ,and run smoothly .absolutle brilliant .thankyou

Jane · 28 September 2026

★★★★★ 5/5

Google

Lewis wa so helpful and I had a great experience

Amidat · 12 May 2026

★★★★★ 5/5

Trustpilot

I have recently rented from Butters…

I have recently rented from Butters John Bee, and have to say the service was excellent. Jenna was fantastic and friendly and kept me up to date throughout the whole experience. She was always contactable and answered my issues very promptly. Before this rental i have always gone private. But i would be very happy to recommend and use this company again.

William · 4 December 2019

★★★★★ 5/5

Trustpilot

I have been a tenant fo about 2 years…

I have been a tenant fo about 2 years and I would highly recommend them Especially Natalie from crew office who goes out of her way to help you and keeps to her word highly recommend thanks.It took not even 6 hours to do a complicated situation I just can’t thankHer enough Thanks again

Jason · 15 November 2021

★★★★★ 5/5

Trustpilot

A very happy customer

Elisha was brilliant when taking me for a viewing. She was so easy to talk to and was happy to help with any questions that I had. I felt really comfortable throughout the whole viewing and will definitely remember this for future reference. It is quite clear that Elisha is a great asset to Butters John Bee. Thank you for the lovely experience.

Keyleigh · 14 May 2019

★★★★★ 5/5

Trustpilot

Jenna was a joy to be in touch with

Jenna was a joy to be in touch with! She updated me and my partner of every detail to do with the house we’ve now happily moved into! My partner, son and I would like to thank her for her time, care and 10/10 customer service! If we were to have another move we would hope to have Jenna again! Thank you!

Callum · 25 October 2019

★★★★★ 5/5

Google

Had a great viewing with Lewis today, has been so helpful answering all the questions we had

Claire · 16 March 2026

★★★★★ 5/5

Trustpilot

Experienced and efficient

The team at Butters John Bee in Sandbach are experienced, friendly, and efficient, focussing on supporting the vendor in the sale process. My particular thanks to Natasha who was in regular contact on the basis that a sale is not done until completion day. Her help and support to move on has been much appreciated.

Louise · 29 August 2021

★★★★★ 1/5

Trustpilot

Poor Customer Service

Really poor customer service. Both me and my wife have had dealings with them to book viewings on properties and each time they have been really short and rude with us. There is no way i would get them to sell my house if that is how they treat potential buyers.

Will · 7 April 2022

★★★★★ 1/5

Google

Quoted one price to sell my home that then went up a 1000 pound in the contract. Very quickly that was brushed aside as an error. Lack of communication Not listening Turning to show the home when I was showing myself Multiple calls in a week when I had said I was unavailable dealing with an issue Also the sales negotiator took the liberty to fill in a customer satisfaction survey on my behalf, by doing this is shows they have no intention of improving. And now when have called to try to have the house remove from their site they didn’t answer the phone the first 14 times and when they did I was told I’d have to await 28 days to have the house taken off their books So far I’ve not spoken to anyone who can explain this or justify it and I’m still waiting for a notification that it’s even off sale. Eventually spoken to a manager from a different branch who was able to assist me, which they did with out an issue. Only to then receive a thinly veiled email from the Stafford branch holding my house to ransom again if I was to sell. Avoid these people like you’d avoid STI.

Dave · 17 May 2025

★★★★★ 5/5

Google

Adam was very professional from the moment he came through the door. He talked me through the selling process and how he achieved the valuation with the market research conducted. Would highly recommend.

Joe · 18 November 2023

★★★★★ 5/5

Trustpilot

Excellent Service

Despite the current situation, Rebekka Gill and her team have gone above and beyond in securing a tenant for our flat. Rebekka has kept us fully informed throughout the process and has undertaken many of the tasks herself. We will continue to use butters john bee Lettings to manage our portfolio and have no hesitation in recommending them to others.

PA · 5 May 2020