Butters John Bee Stafford reviews

★★★★★ 1/5

Trustpilot

Diabolical

Just a really awful experience. High turnover of staff. Often it took 6 + weeks to get a reply to a email after relentless chasing. We were paying a full management fee as we were living overseas, so this was a nightmare and very stressful. We finally made contact with the tenant and we were so shocked to see the state of the property. Black damp everywhere and the tenant had made a formal complaint to the council. So grateful not be working with this agent anymore. Please do your research - we have another property and the agent is amazing.

Debbie · 19 October 2025

★★★★★ 5/5

Trustpilot

Butters John Bee Crewe

Couldn't have dealt with a better team. Both Corrie and Michael have been amazing. Corrie was so welcoming when I went to view my property, she made me feel very welcome and was very friendly and made lots of conversation. Michael has been a pleasure to deal with, he has always held great conversation when on the phone and has been very helpful. Happy to have used a great company with a great team.

Jade · 3 March 2020

★★★★★ 5/5

Trustpilot

Fantastic service

Very happy with service.Jenna has handled the letting of two of my properties and will be doing the next one due shortly.Jenna has always been friendly and knowledgeable throughout all proceedings as well as being willing to go beyond the call of duty.I would recommend Jenna to anyone looking to let a property (in fact I have).As well as being fantastic to deal with Jenna has managed to find tenants for me extremely quickly.

Tom · 30 January 2020

★★★★★ 5/5

Trustpilot

Brilliant Service from BJB Crewe

Really grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to help with everything and even arranged a viewing late in the day to suit my restricted availability. All my phone calls and email queries have been dealt with quickly and efficiently. Just exchanged on 2 BTL properties in central Crewe and hope to secure more in the future. Adrian and Marcin in the branch has also been at hand to help me. Felt very welcome when I first visited the Crewe office - friendly staff - made such an impact to me esp. after being on the road for 4 hours!! Highly recommend Sam and his colleagues in BJB Crewe Sales, Letting and Mortgage Broker. Thank you Sam for everything and please keep me on your mail lists of new listings.

Angela · 2 October 2023

★★★★★ 5/5

Google

Lovely viewing facilitated by Lewis on Saturday morning. Very welcoming and made me feel at ease asking questions and giving me plenty of opportunity to look through the property and answered questions. Thanks again for showing me around this beautiful home, Lucy

Lucy · 27 November 2025

★★★★★ 1/5

Trustpilot

Guilt Tripping [and terrible service]

Received a letter in the post trying to guilt trip us into selling our home so a family of adults can move in? We have a child living here, so I don't see how adults are a priority. Never dealt with BJB before and certainly won't after reading this! Besides, the family want a detached house and most houses around the target areas are semi-detached/terraces, so clearly BJB don't know the area too well.Update: spoke with the brach over the phone to find out why it's acceptable to be posted this letter, and we were greeted by rude, condesending staff. Terrible service. Maybe BJB should consider the residents that are receiving their letters as they don't know their personal circumstances.

Andrew · 13 August 2024

★★★★★ 1/5

Trustpilot

⛔ Absolutely shocking⛔ never answer …

⛔ Absolutely shocking⛔ never answer calls or emails, Incompetant agents giving false /wrong information, they Never obey instruction they prefer to protect there income. Making constant excuse after excuse. Each and everytime you manage get in touch by visiting the branch the agent that you are dealing with as either left, off sick or training. Stay clear guys

Carley · 8 April 2026

★★★★★ 1/5

Trustpilot

I would not recommend Butters John Bee…

I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.

Cheshire · 24 February 2026

★★★★★ 1/5

Google

Not good! I wanted to find out the details about a bungalow which they are selling. Although there was a board up! There was nothing online so, I went to the shop and they had a notice in the window saying working from home. So, went to live chat and had no reply 🤔 I did notice that other agents had someone in their shops! …

Charles · 17 June 2021

★★★★★ 5/5

Google

Butters John Bee are the agents that we dealt with in selling our property during lockdown. Jo and Chris were our main points of contact and really pulled out the stops from start to finish. They dealt with the process in an extremely professional manner, nothing was too much trouble. Would highly recommend, a good mixture of friendliness and methodical efficiency. Thank you Butters John Bee!

Emily · 17 June 2021

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

This is the third time I've used Butters John Bee and like both previous occasions, Gary and Charlotte and the team have been responsive, helpful, friendly and always ensured the process went as smoothly as possible. I've purchased and sold via BJB, and would recommend them to anyone.

Terry · 23 July 2023

★★★★★ 5/5

Google

After 5 months we finally have our dream home!!! Laura jones at Stafford kept us well informed as we slowly grinded through many odsticles, HM land reg, old mortgages ect. Laura was attentive, always returned our calls and was supportive throughout in a professional maner. We both highly recommend..

Mark · 17 June 2023

★★★★★ 5/5

Trustpilot

I am writing say how much I appreciate…

I am writing say how much I appreciate the service received from Michael ferris lettings manager in congleton. As a landlord it is good to know Michael has a very proactive approach to finding a new tenant and this means I have not had any voids. I have a tenant presently but will have no hesitation calling Michael at butters to the advertise once the tenant gives notice. Thank you Michael

Gillian · 10 October 2019

★★★★★ 5/5

Trustpilot

I have been dealing with Kylie Palin…

I have been dealing with Kylie Palin for the recent purchase of my property. Everything was dealt with in a professional manner and I was kept up to date on a regular basis regarding the process of the sale both by phone and email. Anything I requested was dealt with promptly. I felt I was always treated with respect and in a friendly manner.

Mrs · 12 August 2021

★★★★★ 5/5

Trustpilot

Thank you Michael Ferris for being such…

Thank you so much Michael Ferris for being such a brilliant help in finding the perfect property to call “home” - nothing too much trouble and no question too silly, you’ve taken the stress out of the whole process and for that I can’t thank you enough. I will definitely recommend you to any of my friends and family looking to buy, sell, or rent in the future. Thank you!!

Adele · 21 January 2020

★★★★★ 5/5

Trustpilot

As a family we would highly recommend…

As a family we would highly recommend Butters John Bee in Sandbach. We have been really impressed with the customer service we received especially from Reuben Gittings. He couldn’t doEnough for us, making sure all the questions we had were answered and arranging several viewings for us. Reuben was really friendly and approachable and made our experience with Butters John Bee easy and enjoyable right down until we agreed a sale.

Abigail · 19 June 2019

★★★★★ 5/5

Trustpilot

BJB have been extremely reliable and…

BJB have been extremely reliable and attentive throughout the letting of my property. All expectations were met. Everything happened according to the timeline I was promised and a suitable tenant was found within a day of the property being put in their hands.I will be using them for all future lettings. Special thanks to Lucy at BJB Hanley who has answered all my questions and kept me fully updated throughout.

Amanda · 18 September 2019

★★★★★ 5/5

Trustpilot

Wolverhampton branch

We arranged to view a property with the Wolverhampton branch and was shown around by Luke. We then submitted the application for the property and was kept informed throughout the process. Elisha was very polite (as was Luke) at all times, kept us informed and also on the next steps. Nothing was too much trouble even with me phoning them a lot with my worries lol Will definitely recommend

Katie · 21 January 2020

★★★★★ 5/5

Google

Great service from BJB! Thank you so much for all of your help with everything over the past month. We've been looking for a new home for a while now and the other companies we dealt with were no where near as helpful or polite. Huge thank you to Hayley and Jason who helped things run smoothly and kept us updated along the way. We cannot recommend you enough :)

Jodie · 18 June 2019

★★★★★ 1/5

Trustpilot

If you can avoid renting through BJB

If you can avoid renting through BJB, then do so. The worst company I have ever known for ‘customer service’! I reported a faulty shower and it took over 10 telephone calls & 12 months to get fixed. Then I had a problem with the gas hob as two burners had stopped working….11 months later and only after I reported a gas leak did they finally arrange for an electrician to come out and replace it. Most recently, my sink has started leaking and flooded my kitchen and the shower rail no longer keeps the shower head in place….reported 5 months ago and again when they advised my rent was going up, but still nothing! If I could give zero stars I would have. BJB - up your game and either sack the ‘property managers’ that don’t manage properties or train them in customer service and best practice!

Nigel · 8 August 2025

★★★★★ 1/5

Trustpilot

We rented off a landlord who sold…

We rented off a landlord who sold through these and we have tried to get in touch with them after leaving England. Now we are in the process of court procedures due to the landlord ignoring us and disappearing. No help from butters john bee whatsoever. Noone buy no 34 wroxeter way sirchley as you'll be deeply upset with how you'll be left with it

Laura · 28 December 2025

★★★★★ 5/5

Trustpilot

Very pleased with service provided

Could not thank the guys enough helping me sell my property in the Telford branch, they kept my up to date on viewings especially Matt who emailed me regularly so I knew what stage we were at. With the help of Butters Bee my house was sold very quickly with ease and no major problems throughout the wayVery pleased with the service given to me and would recommend to others

Lynne · 12 March 2019

★★★★★ 5/5

Trustpilot

Really helpful, professional and understanding!!!

Newcastle under Lyme BJB were so helpful when we were trying to find a new house to rent. Lydia was especially helpful and patient with us even though it was over Christmas and we were having some issues with the previous house. She made the whole process easier and less scary and always responded to emails very quickly. I highly recommend BJB for being efficient, helpful and understanding.

Jack · 21 January 2020

★★★★★ 5/5

Trustpilot

The Congleton Team of BJB were the…

The Congleton Team of BJB were the upmost professionals and took me through the process efficiently and in a timely manner. All of this was conducted at short notice from myself and a Tenant was established within 2 weeks of advertisement. This was primarily due to the enthusiasm and dedication of the lead BJB agent Michael Ferris whom ensured timely communication and continually took proactive action to secure Tenants.

Alistair · 6 August 2019