Butters John Bee Stafford reviews

★★★★★ 5/5

Trustpilot

I have sold my property with…butters John bee

I have sold my property with buttersjohnbee and I found them extremely professional they kept me in touch all the way through and would highly recommend. gurdia Grover was very helpful as she went canvassing out for me to help me find our home, Katie was also very helpful throughout would highly recommend everyone buttersjohnbee

Shubnum · 12 September 2019

★★★★★ 5/5

Google

We couldn’t be more happy to recommend the service received by Laura Jones from Butters John Bee! After months of viewing houses with different estate agents across Stafford, we saw a house up for sale with BJB. In less than 24 hours Laura had spoken with us and booked a viewing, and another 48 hours later we had our offer accepted on the property! She’s professional, friendly and quick to get back to you. Thank you so much from us both! Bec & Jamie

Rebecca · 17 June 2023

★★★★★ 5/5

Google

Over a period of 15 months our property was sold 4 times before finally a sale was completed. None of the 3 failed sales was the fault of this company who were helpful and professional throughout. The staff has changed during the period of dealing with the company and all the staff we have dealt with have been very helpful. However, the current staff did a great job in getting us over the line, and finally achieving a completed sale.

Graeme · 17 June 2023

★★★★★ 1/5

Trustpilot

I am extremely dissatisfied with the…

I am extremely dissatisfied with the service I received from Butters estate agent. They failed to communicate with me about the progress of my property sale, ignored my phone calls and emails, and redirected me to a head office that never returned my messages. They also recommended a conveyancing solicitor that was shut down by the CLC (Council for Licensed Conveyancers) the day before I was supposed to move. Butters did not inform me of this situation and I had to take time away from work and waste my time and money to visit their Hanley branch in person because they wouldn't answer my calls. This has caused me a lot of stress and frustration and I do not recommend them to anyone.

Nick · 8 June 2023

★★★★★ 5/5

Google

Had a viewing with Lewis Tunks today and he was very warm, welcoming and kind. Answered all our queries and questions - amazing customer service

Nisha · 28 October 2025

★★★★★ 5/5

Google

An absolute pleasure to deal with. Jo and Isabel and team at Stafford's BJB were extremely helpful, professional, and courteous throughout the entire process of our buying experience. It wasn't a straight forward purchase on our count, and they exceeded in helping us at every stage. Big thumbs up from us, thankyou.

Leontaylor1973 · 17 June 2020

★★★★★ 5/5

Trustpilot

My experience with Butters John Bee has…been excellent!

My experience with Butters John Bee has been brilliant from start to finish. My agent Elisha was so kind, helpful and professional...She mad me feel like I counted and that they genuinely wanted me to be successful in my new move. Always quick to get back in touch! I would definitely use them again!

Kerry · 6 September 2019

★★★★★ 5/5

Trustpilot

First time dealt with butter John's bee…

First time dealt with butter John's bee and I must say i was very impressed . I purchased a property without any hassle . Special thanks to Georgia Johnson for always responding to my emails and my enquires. Many thanks guys.

Shazad · 2 July 2022

★★★★★ 5/5

Trustpilot

Jenna stelfox was magical all the way…

Jenna stelfox was magical all the way through our property search. She understood our situation from the start and was so helpful in everything she did for us. Although we didn't pick winsford as a place to settle we will definitely be keeping her in mind if we need somewhere nearby. Thank you Jenna!

Daisy · 1 August 2019

★★★★★ 5/5

Trustpilot

Butters John Bee Winsford 👍

I think I’ve probably mithered these people more than most, especially Layla and tresa in finding a new property. I would like to thank them for there time and “patience” after finding a house that suits all our very long list of needs.“I would like to take this opportunity to thank all the team”!

Carl · 29 July 2019

★★★★★ 5/5

Google

I am about to complete on a property that I purchased through Butters John Bee, Stafford. I have to say that I have been extremely well looked after throughout. My sales consultant, Laura Jones has been outstanding and made the journey a smooth transition. Always on call giving me valuable updates, helpful and totally professional. Thank you Laura from a very happy customer.

John · 17 June 2023

★★★★★ 1/5

Trustpilot

Avoid! Use someone else in Creae

Avoid!Trying to purchase a property, made an offer within 1 hour of viewing and waiting nearly a week for feedback when we have to be chasing. I would not trust these people to sell my house if they dont go back to buyers.This is aimed at the Crewe branch specifically. Never answer the phone or emails.Update - the manager did reach out to say he was off today and would contact tomorrow as per complaints procedure- guess what no contact. Not even an apology from him or even his director. Shambles

Rob · 12 May 2023

★★★★★ 5/5

Trustpilot

Sophie

I would like to thank Sophie for her kind and professional approach, when organizing a viewing for me. I would always reconnend her. Thank you 🙂

Lea · 19 October 2023

★★★★★ 1/5

Trustpilot

3 months of a sale only at week 1 due to Butters

Aweful, Trustpilot has 3.6 reviews Crewe 2.6. I wouldn,t recommend Butters for Shared Ownership properties, they have caused a March to May sale only to be at the 1st week stage of applying. Advised me the buyers had past at the start, but hadn,t, 3rd month still haven,t. I gave them a months head start before my purchase. They haven,t completed the necessary proof after the 3rd month, caused stress beyond belief, ignored calls chasing, never returned my calls week after week, until I witheld my number then answered, incompetant ruining my sale, my purchase and created costs I wouldn,t have occurred if they had got their facts right, to leave my sale 3 months having done nothing, and the Manager never gets involved to apologise or put right. I even received an email one Friday night at 9pm after several weeks of the sale stating that they had taken my house off the market inbetween the sale, the next day Gary the Manager emailed ignore it it,s an error, no apology to the stress I had at 9pm. The Housing association said they dont send the correct ID or finances after the 3rd month Ive done in 2days my end for 4 houses. I've never known an estate agents like them. They have caused me hell. Their Alsager branch also ruined my mum's sale after 15weeks their Manager Amy on me chasing said "theres no rules on how long a property takes" rude, unhelpful and we are still in our houses due to them, it hasn,t affected them, just our lives. They focus more on all their annual leaves. I've cancelled a holiday and courtcase due to stress with this agent having to do their job for them, they charge ridiculous costs to previous agents before and incompetetant for 3x the costs. It,s due to my determination thats gained the Housing association,s support to get this Agent to get their act together, but they still even now have not, after 3x the chances of getting them to "simply supply the correct proof of stage 1 week 1"!!!! Everyone I,ve told what I,m going through are appauled.They are affecting the buyer aswell as the seller.

Heidi · 7 May 2023

★★★★★ 1/5

Trustpilot

Incompetent estate agents

Incompetent estate agents. They don't ring you back or provide any confirmation by phone or email about offers being rejected. They're untruthful & dishonest. We were told we had to go through their broker to get a good chance of getting a mortgage as there were other offers. They then told the seller not to go with us and to go with another couple (who then pulled out and we were asked if we wanted to put an offer back on).Clearly chasing commission and primarily on the sellers side not the buyers. We wasted a ridiculous amount of time back and forth with them and got nowhere, I absolutely do not recommend you sell or buy here.

Michael · 27 April 2023

★★★★★ 5/5

Google

Ryan was very helpful and friendly, explaining in detail what options would be beneficial and profitable. Great experience, thank you very much👍 …

Anna · 18 December 2023

★★★★★ 5/5

Trustpilot

We dealt with Charlotte at the Hanley…

We dealt with Charlotte at the Hanley office. We found her extremely heloful and easy to talk to. Would highly recommend for anyone looking to move house for the first time as we did. I had so many questions and Charlotte made sure I understood everything completely and made the whole process allot easier.

Paige · 23 February 2019

★★★★★ 5/5

Trustpilot

Liz Thompson superstar

Over the past few years medical circumstances have ment that finances have been very tight, thanks to the support and understanding of Liz Thompson my family kept a roof over their head . Thank you so much Liz it helped take a whole layer of stress out of a terrible situation

Mary · 10 May 2020

★★★★★ 5/5

Trustpilot

Great service

Great service. Georgina Johnson was very helpful and always there for any questions I had. Would definitely use these again 🙂

Hayley · 19 January 2024

★★★★★ 5/5

Trustpilot

I am very pleased with the service…

I am very pleased with the service recently received from Emma Sandland at your Crewe lettings office. She was very professional yet friendly. I will have no hesitation recommending her service and will use butters again once I have a property come available for rent. Thank you Emma regards Mr T .Crewe

Gillian · 17 October 2019

★★★★★ 5/5

Trustpilot

Great Communication

We have some issues with our property which we have been renting, Danielle has been a great help throughout . Communication is good as is understanding of this issues . All issues have been solved as soon as has been possible even under the current Covid 19 situation.Thanks Danielle !

Selina · 24 April 2020

★★★★★ 5/5

Trustpilot

I have just found a house to rent…

I have just found a house to rent through using this letting agent (Michael Ferris), from start to finish of me searching for a property, to me signing the paperwork, Michael has been professional and supportive throughout. He has made it very easy, from the online viewing which allowed me to see a very detailed, clear view of the property to the actual physical viewing. I didnt feel rushed, and he provided me with thorough information about the property and process. I am very happy with the service i received and would definitely recommend this agent to family amd friends. If i could give more than a 5 star review i would!

Natalie · 14 November 2020

★★★★★ 5/5

Google

Fab viewing with Lewis. Thank you

Donna · 16 March 2026

★★★★★ 5/5

Trustpilot

Review from a very happy landlord:

I am a landlord and this is the second time I have rented my property through Butters John Bee. Michael Ferris from the lettings department was my contact at the Crewe office. From start to finish, the service has been faultless. Communication has been excellent, and all emails answered quickly and phone calls returned promptly. I'd like to say a big thank you to Michael and also to Corrie who have helped and guided me along the way. I have no hesitation in recommending the lettings department and have nothing but praise for Michael and Corrie. I will definitely be using Butters John Bee again to re-let the property when it next becomes vacant.

Mrs · 25 September 2020