Trusted Agent profile · Stafford
★★★★★
678 reviews across 2 platforms
Bank House, 40 Greengate Street, Stafford, ST16 2JB, ST16 2JB
Bridgfords's office in Stafford, at Bank House, is rated 2.9 out of 5 across 678 reviews on two platforms, including 206 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bridgfords Stafford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
GoogleThroughout our recent house purchase, Alison and the team provided invaluable knowledge, experience and patience. Nothing was too much trouble and we were kept updated throughout the process. Always friendly and accessible, we would absolutely recommend Bridgfords 😊 …
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
1/5
TrustpilotThey are shocking
They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath
1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
1/5
Trustpilot4th tennant same issues- damp, mould, negligence
I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.
5/5
GoogleVery professional Emily and Simon helped us find our ideal rental they were great every question answered and kept informed every step of the way nothing to much trouble highly recommend
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
5/5
GoogleAbsolutely amazing sales staff, worked closely with jack brindley and never been more pleased with the service he has provided. From the moment, viewing was arranged to getting my keys to my new home. Highly recommend anyone in Stafford to reach out to jack and his team if they are looking to buy or sell a home. Thank you again guys
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
1/5
TrustpilotAwful customer service
Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.
5/5
GoogleI’ve been a tenant managed by the Bridgfords Stafford team for nearly 6 years now. I’ve had a seamless relationship when it comes to queries, issues resolution with property and more over the years. The team is friendly and works in the best interests of all parties, ensuring a high standard of trust in all comms. Thank you, Neethu.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotIt's been great so far
So far, it's been a good experience. Within a day, a lot of the processes were done. Thank you Grace.
1/5
Trustpilotmade me complete 5 recaptchas to…
made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do
1/5
TrustpilotJust don't waste your time
If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.
1/5
Trustpilotthey need to start again with the staff…
they need to start again with the staff at Crewe branch , the most unhelpful uncommunicative bunch of people I have had the misfortune to try and sell my house through , no call backs no help the new manager is the rudest person going and they want me to pay them for this privilege , will see whether there complaints team are any better
1/5
TrustpilotLack of communication, unethical and unprofessional Practices
I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.
5/5
TrustpilotRebecca Farnell was very excellent
Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.
5/5
TrustpilotAshley - Great Sankey
Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords
1/5
TrustpilotAtrocious Customer Service
Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.
1/5
TrustpilotIllegal practices
Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.
5/5
TrustpilotReliable and helpful
This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!
5/5
GoogleFrom the viewing to completion every step of the way I was given the best service I could wish for , Alison went above and beyond, couldn’t wish for better guidance . Highly recommended.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
TrustpilotAwful service and expensive fees. Landlords should use someone else.
Been with Bridgfords for a few months and cant really give positive feedback back on any part of their service. They are slow to respond, aggressive and generally useless. Their service centre is completely separate from the lettings team which results on breakdown in communication and poor service. They are great at selling their service to entice you in then run a mile once you are signed up.
1/5
TrustpilotIllegal
They will call you in and tell you to speak to their mortgage advisor who then tells you that he can get you the property if you sign up with them for £660+ non refundable, he will use their own solicitors too. My wife and I asked what about the other bidders and he said, the vendor won’t see those bids don’t worry. This is completely illegal and we walked away, he then said you are willing to walk away from this deal and get outbid. I said yes I would rather lose out on 20k than give you one penny. It’s kickbacks galore in that place and we know full well we will now not get that property. I would love to speak to the person selling the house but they have moved abroad and left these clowns in charge.
1/5
TrustpilotAvoid at all cost
Avoid at all cost! Paid a holding deposit for a property under the assumption I have no CCJ’s (none showing on ClearScore) they have found a CCJ in my name that I knew nothing about yet refuse to give me my deposit back as I apparently gave false information! How can I give false information about something I didn’t know I had.
5/5
GoogleI couldn't be happier with choosing Bridgfords, the team have been without fault in their support and expertise in helping me with my house purchase. It has not been a simple process with a few spanners in the works but on each occasion the team at Bridgfords have been on the ball, approachable and always at the end of the phone when I need them. A special mention is due for Alison James, she has gone above and beyond to make sure all bases are covered and nothing got overlooked. I would recommend them to friends and family in a heartbeat.
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Bridgfords branch were professional and helpful. Thank you for the recommendation.Kind regards, Lucy.
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Tell us what you need and we'll put you in touch. Bridgfords Stafford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
