Trusted Agent profile · Stafford
★★★★★
677 reviews across 2 platforms
Bank House, 40 Greengate Street, Stafford, ST16 2JB, ST16 2JB
Bridgfords's office in Stafford, at Bank House, is rated 2.9 out of 5 across 677 reviews on two platforms, including 206 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Bridgfords Stafford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
GoogleI was desperate and struggling to find a house until I went to Bridgfords estate agents. From the first day, they were amazing, very positive and polite. I was struggling with my deposit, and they gave me advice. And today, 30/08/24, I have my papers signed and the keys in hand. Emily and Simon a enormous thank you
Thank you for taking the time to leave us this tremendous 5* review Mafalda. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAs a Landlord
As a Landlord, if you are considering using a Letting Agent do not go anywhere near Bridgefords. Over several years I have been the victim of a catalogue of mistakes from using them to tenant find and in property management. After finding and recommending a tenant on the first occasion the tenant in question went on to fail to pay rent amounting to £1000's and multiple court appearances. Subsequently with another tenant over 5 years they failed to meet their contractual obligations in the management of the property and failings in property inspections resulted in my property being left in £2000 worth of dis-repair when the tenant left. They also failed to recover the deposit (amounting to half the repair bill) Conclusion: STAY AWAY
1/5
Trustpilotiamsold should be disgraced to work…
iamsold should be disgraced to work with Bridgfords under the Modern Method. The information given to me by Bridgfords set my expectations for a better, clearer, more honest progression with my sale but when iamsold got in touch there were misgivings in their approach, vastly reducing the potential sale price and rapidly sending out documents for me to sign, which I didn't. I decided that I didn't want to proceed with either Bridgfords or iamsold, I made that clear in emails, but then I get bombarded with phone calls and messages which I had to block from both companies. £170k Bridgfords is not the same as £135k iamsold. They work it between them so be aware potential sellers, they are very pushy and whatever they say below, they will try to avoid confrontation by saying they have no record of the sales enquiry but I am not going to leave that information for fear of being bombarded again by those companies.
5/5
GoogleFantastic service from Bridgefords, Stafford throughout the buying process of our new home. A special mention to Alison who went above and beyond to ensure the completion of the purchase went through on the date that we wanted. I very much doubt it would have done without her. First class!
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna (Customer Relations).
1/5
TrustpilotDeposit retained without providing justification.
EDIT: I am interested to hear from any landlords who have not had deposits paid to them for damage. I believe we may have a mutual interest in looking into this. Text 07403 240706Bridgfords have refused to return my rental deposit despite numerous requests. A variety of conflicting excuses have been made to justify this. I have had to leave before the end of the lease due to the poor condition of the property. Address 12 Arkenshaw Road Croft.
1/5
TrustpilotNewcastle branch deceitful agents
The agents at the Newcastle branch are not trustworthy. Expect unethical behaviour and protect yourself. They have an unfair contract for the tenants. You could encounter psychological manipulation if you enter into a relationship with them. The agent did not take responsibility for his actions. Ask to see the contract before you pay a deposit for the property. They will not make any changes to the contract. Do not believe anything that is not in writing. Better still, avoid them.
5/5
GoogleIncredible service from Stephen Barber in particular. His commitment to my issues when tenants moved out was exceptional, professional, responsive & supportive. His staff are polite, attentive & deliver. Absolutely first class & I wouldn't hesitate to recommend them, thanks Stephen & team.PositiveResponsiveness, Professionalism
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotIf I could score 0 out of 5 I would
If I could score 0 out of 5 I would. The worst letting agency I have ever encountered, even my landlord at University was more on the ball that these muppets! The customer service stops as soon as you’ve paid the extortionate agency fees and deposit. We moved into our flat in Didsbury and discovered that the Gas Hop was not working, I went through Bridgefords Maintenance Team to get this sorted, it took them Three weeks to get someone out to look at it, it turned out to be a very quick fix. A month later we discovers a leak from the skylight in the Bathroom and another in the Bedroom, this issue also took forever to get sorted, neither Bridgefords nor HML Properties would except liability for the problem and I had to do all the leg work as the people on both sides hadn’t got a clue!! We moved out of the property in September and the leak was still an issue, but I had given up by then as we had a warm and dry summer! During the start of the COVID 19 outbreak our tenancy was due to run out and Bridgfords wanted us to pay £125 to renew the tenancy, even on a rolling month by month they still were asking us to pay the renewal fee. Luckily the government introduced rights for tenants during lock-down so they couldn’t do anything, they never spoke of it again! They also asked us to pay more rent per month- I refused! We finally moved out of the flat in September 2020, and it started again! 10 days after vacating the property, it was left in a very clean state, better than we had received it I asked for our deposit to be returned. I was passed around until I spoke to a very inhospitable man called Mathew Healey who told us in a rude an abrupt manor that there were cleaning issues with the property and asked for £125 to cover the cleaning costs. I asked for inventory, it stated ‘left at good domestic standard’ he said they had signed it off and that a member of the Didsbury branch had high-lighted the cleaning issues. I asked for photos which took him a week to send over after much chasing up. He advised me to pay, I held my guns much to his annoyance and appealed through DPS and was got almost all of our deposit back. More than half of what they were asking for which was nice. Do not rent through Bridgfords they are daylight robbers and a circus of clowns who haven’t got a clue!
5/5
TrustpilotBridgfords was the agent for the people…
Bridgfords was the agent for the people we bought our property from. They provided great service including obtaining gas/electric readings from the property on the agreed completion date. They property had been empty for 6 months so they also checked it out and turned the heating on for us (in the very cold spell in January). At the handover of the keys they also provided a very good welcome pack. We feel Bridgfords went over and above in terms of service.
1/5
TrustpilotNo communication, terrible service
AVOID!! Bridgfords - Countrywide are an absolute nightmare to work with. As a landlord you now have to deal with at least 7 different divisions and companies who do not communicate with each other or the landlord - deposits, maintenance, contracts, check out, arrears, lettings etc. Staff don’t know anything and don’t follow through, ignoring calls and emails, leaving you stuck in an endless loop trying to get answers. No one is in charge or takes responsibility. Despite paying for a full management service they have managed nothing. I have spent weeks on the phone and sent countless emails trying to sort out Bridgford’s mistakes around end of tenancy, check out and arrears. 3 months on the issues are still not resolved. Official complaint submitted.
5/5
GoogleI would highly recommend Bridgford lettings as services provided by Lauren, Emily and Drew was exceptional. Thanks team for your kind support and effort.
Thanks for the excellent recommendation and 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery happy via Emily and Connor to found my new place in Stafford, they are very helpful and high efficiency on their work. Absolutely, I had a good experience in Bridgfords because they provide professional services for me. Thank you so much
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally pleased with the excellent service provided by Bridgfords even during these difficult times. There were several holdups and delays that were beyond our control but we finally got there - special thanks to Alison and the team. Definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe recently bought a house through these Agents and their service was excellent. Alison was very attentive and quick to respond to any questions we had. If I was selling a property in Stafford I would definitely be talking to Alison about that.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotAppalling Behaviour/Service
Our experience with an agent at our local Bridgfords has been utterly awful. They have behaved appallingly and their “sales” tactics could be described as bullying. They have used a form of emotional blackmail by using a property (That was Managed by them) we had expressed an interest in as a carrot so that they could sell our house for us. We knew this would be a conflict of interest but they have shown they are so desperate that they would stoop so low to actually try and bend ethics and morality. Would never ever use this company!!
1/5
TrustpilotVery disappointed
Very disappointed. Cancel 3 appointment just 5 minutes before
5/5
GoogleExcellent service always there to help with the process of buying and selling. Very pleasant staff especially Mike Jack and honor
Thank you so much for taking the time to leave your comments and 5* review! These are very much appreciated by the local team. Kind regards, Scott @ Customer Care
1/5
TrustpilotIf only there was 0 rating I could give
If only there was 0 rating I could give. Worst experience with a letting agent ever, they have been withholding my daughters deposit for nearly 4 weeks now claiming work is being completed on the flat after her and her flat mate vacated on the 15th November 2024. When we went to finalise the cleaning on the weekend of the 15th Nov, there were clearly painters in decorating where the leak in the living room was (leaking for most of the tenancy) and a few spots in the bedrooms, I have pictures ofthe whole flat on vacating as proof. However, despite holding her deposit to this date the flat has already been readvertised on the 24th November ready to move into 9 days after she moved out because it is fit for tenancy, as we had left it! ! It is now the 11th Dec and we are still being fobbed off with excuses as to why they are not returning her deposit! Cleaning carpets apparently now!! We left the flat cleaner than when she first moved in and I have already cleaned the carpets. I have sent a complaint to their head office / parent comany, Countryside Residential Ltd and will be following it up by reporting them to their ombudsman! If anyone needs to know who the ombudsman is, it is 'The Property Ombudsman'. I sincerely wish I had read their terrible reviews before she rented the flat. Avoid Bridgefords at all cost!
5/5
TrustpilotVery professional experience and a friendly team!
Amazing experience from start to finish - special shout out to Jack at the Stafford branch who helped us chase all elements of our chain to ensure we completed as fast as possible. Very professional experience and a friendly team! We also received a very nice welcome pack when we collected our keys, which was a lovely touch.
1/5
GoogleMy experience of this estate agents wasn't the best, I was trying to purchase a house and even though my offer was accepted they still did viewings on said property and thus i lost the property in the end, all in all a very stressful experience also jack (the manager) was unpleasant to deal with. Wouldn't recommend this business, just look at trustpilot.
Thank you for taking the time to share your feedback. We understand how challenging and stressful the property buying process can be, especially in the case of repossessions, like the property you offered on. Our records show that on the 24th January you significantly increased your offer of which was accepted by our client to outbid another offer, subsequently the next day you emailed and withdrew from the purchase, therefore we feel our branch is not at fault in your loss of the purchase. We did explain at the time of your offer, repossessed properties remain on the open market even after an offer is accepted. This is standard practice, not specific to Bridgfords, and allows for public notice and the opportunity for all interested parties to make their best offer. We want to clarify that the process of continuing viewings and inviting further offers is mandated in these circumstances and is not a decision made by our team. We aim to be transparent about these procedures to avoid any misunderstandings. Regarding your experience with Jack, our manager, we are sorry to hear that you felt the service was not up to your expectations. We value all feedback, as it helps us improve. However, it's worth noting that the feedback on Jack from other clients has been overwhelmingly positive, as reflected in our other 5* reviews. It’s possible that the stress and disappointment of the situation have influenced your interaction. Jack, like all our team members, strives to navigate these complex situations with professionalism and fairness. We are truly sorry to hear that your experience did not meet your expectations, and we would welcome the opportunity to discuss this further with you to see if there is anything we can do to assist you in the future. Your satisfaction and trust are paramount to us, and we are committed to providing a better experience for all our clients. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBridgfords Chorlton
Bridgfords Chorlton provided fantastic service from start to finish. John and Muneer were always on the end of the phone and email. Response to any queries was always dealt with promptly and efficiently. More importantly was the way they managed things when our dad sadly died during the sale process. They were caring and compassionate and still continued to support us through to a successful sale. We really cannot thank them enough.
5/5
TrustpilotBridgfords Denton - Seller
Ryan promised to sell our house over the asking price within 3 weeks and he didn't disappoint! You listened to exactly what we wanted and offered great advice. Quick turnaround with initial paperwork, excellent professional photos, perfect advertisement online, overall brilliant communication and reasonably priced (you pay for exactly what you get, well worth going with this team over Ryanair style Purple Bricks). Reliable and professional service offered by all the team, huge thank you to Ryan, Adam, Stacey and Gemma! Can't recommend you all enough!
1/5
TrustpilotAVOID AVOID AVOID
Myself and my partner had the displeasure of renting from Bridgfords for a year. Needless to say it was one of the WORST years of my life. We’d never rented before and had no idea what we were doing, they knew that and took advantage. We were shown a shoe cupboard of an apartment, the rent was around £350-£400 a month for one bedroom apartment with the kitchen and living room being one big open space. At first it seemed great. Finally living alone (we later found out we were paying the same rent as the rest of the building who’s apartments were 3x the size of ours and had someone who came to check the place out from Bridgfords even POINT OUR HOW SMALL OUR APARTMENT WAS COMPARED TO OUR NEIGHBORS!!!). No pets allowed was annoying as we had two small cats but we knew the couple who lived across from us (they moved out not long after we did because of similar issues) and they had a cat... along with half the building... so we didn’t worry or care. Everything was fine until the first inspection of the apartment, I’d stayed awake all night before the viewing to clean (as we’d never done that before so I wanted to make sure it was clean) I fell asleep on the couch at around 8/9am to be woken up by a small blond woman in my apartment (the door was locked..) so I was obviously surprised and confused, the woman gave me attitude claiming she knocked and rang the buzzer. The buzzer is so loud you’d hear it during a hurricane, I immediately knew that was a lie and The walls were paper thin so if she knocked I’d have heard as would the entire building, once done she went to other apartments and knocked.. when no one answered she walked away, didn’t let herself in like she did with us... That was bad enough. Then she took MY KEYS with her and when I ran downstairs and across the car park to ask her if she had my keys she said “no” as I saw them sat on her passenger seat.. I had to go out so I was panicking in a rush because those were the only set of keys we had. I started walking back to the building angry to have her call me back and say “I’ve got them” yes. I know. That was bad enough and already gave me anxiety about anyone and everyone letting themselves into my apartment without my permission or me even being there! Then we asked to move into the apartment downstairs as the previous tenant had just moved. We were given the ok. Great right? Would have been if they didn’t tell us we could move in at the end of the month to them ring/email and asked “can we move now” and have them ignore us until mid way through the month and say “end of this month” this went on for 2 months. 2 months of packing and unpacking all of our belongings in a tiny apartment just so we had clothes to wear. Then Joel began harassing me over the phone/emails, demanding we let people come into our apartment to look around (the apartment we wanted was empty for 3 months but they refused to let us move) so I said no as the apartment was a tip and I would be home alone when they came, I suffer from severe depression and anxiety so you can imagine the amount of stress and worry I felt not only when I would see an email from him or his number ringing my phone. At first he took the no as a no and said okay but the amount of times he’d email/ring about viewings increased as they continued to ignore our requests to move into the bigger apartment. Then one day I got a phone call from Joel, I answer and had him yell at me down the phone for 5 minutes (it felt like an eternity) for not letting people view the apartment, ignoring that they refuse to let us move downstairs and THEN they can show whoever the hell they want. I felt like a child being scolded for drawing on the walls.. I’m 22.. so when he hung up I informed my mum and dad (they worked across the road from Bridgfords) so my mum for obvious reasons was not happy, they both almost ran across the road to see him and when they called him out for how he treat me he went bright red and fumbled over his words.. he has the nerve to act big and tough over the phone but if you confront him in person? Coward. Absolute coward. Fast forward to moving into Apartment 1 (when we moved the landlord put the rent up for the entire building to £450 and added an extra £100 on to the deposit.. it’s too convenient to be a coincidence) and almost immediately we were getting complains about covering out windows... we got complaints because nosey people didn’t like that we covered the windows...(some of the people in that building were just as pathetic and childish as Bridgfords) then when we sorted that complaint we got a letter telling us to leave because we have cats and you’re not allowed pets. They sent us an email with a PICTURE OF OUR CATS IN THE PREVIOUS APARTMENTS WINDOW. So they KNEW we had the cats from the start and still let us move in downstairs... that’s extremely snakey behaviour, any excuse for more money. So skip ahead to moving day and our previous apartment had been rented out to a young woman who smoked WEED IN THE APARTMENT WITH THE WINDOWS OPEN WITH HER FRIENDS ON A FRIDAY NIGHT. You’re not allowed to smoke in there.. never mind doing ILLEGAL DRUGS. So that told us plenty. Then skip ahead again to today (November) we’ve been away from those soul eaters for a few months and I got an email asking for the deposit because of “unpaid rent” we’d had this back and forth about rent for months now, me sending them bank statements of rent being sent on the right days to them ignoring us and coming back a month or so later to try again, I was sent an email today with an attachment of “evidence” as to why they want over £1000 from us... it’s a word document. SOMEONE HAD OPENED A NEW WORD DOCUMENT AND TYPED UP “date-date: unpaid” etc. This is not evidence. This is not proof. Anyone can write a word document, I’ve sent verified bank statements with the date/time sent, amount sent, who it’s sent to and the reference number. They won’t take that as proof but expect me to take a word document as solid evidence that they are entitled to over £1000 from us... they are truly pathetic. Joel is a bully, Alex is manipulative and they condone harassment and targeting. DO NOT TRUST THEM. DO NOT RENT FROM THEM. DO NOT BUY FROM THEM. THEY WILL OVER CHARGE YOU. We now live in a 2 bedroom house for the same rent as a 1 bedroom apartment where you’ll get people complaining that they can’t be nosey. Since we have been here we haven’t been harassed, haven’t had people starring at us through the window, no one has just let themselves into our home. We have never been happier. I 10000% recommend Dawson Estate, when I told Matt how we’d been treated by Bridgfords he was disgusting and confused at there unprofessional behaviour and went out of his way to insure we are fully aware of what’s going on and replies to any questions I have almost immediately. Avoid Bridgfords!!! Get in touch with Dawson Estate!!! They’ll treat you right and respect you not harass and target you!!!The Bridgfords I had the displeasure of dealing with was in Halifax but after looking through over reviews it looks like it’s not just the Halifax branch that needs a reality check and a customer service training course...
5/5
TrustpilotBridgfords- Buxton
My husband and I have bought and sold quite a few properties over the years and this is the first time I have felt impressed enough to write a review. Choosing an estate agent can be tricky and choosing someone you can trust with possibly one of the biggest financial transactions during a lifetime can be quite scary. Thankfully, a recent experience of purchasing a property in the Buxton area has helped change my view of estate agents and their skill sets.I would like to make a special mention of the team that work at the Buxton office of Bridgfords. John Sweeton and Judy Scouler lead a great team and Judy in particular made the recent process of finding and securing a suitable property for my family a really positive experience. Judy was helpful, perpetually positive and demonstrated a superb set of communication skills when delicate negotiations were needed. Her ability to maintain a professional service despite any hurdles she came across was commendable. I like to think that both the seller and I (the buyer) left the purchasing process feeling like we had both gained what we needed to and a bit more. So, well done Judy.I would recommend this particular team as they communicate with you in a timely manner; they keep you updated when necessary and answer all the questions you have as quickly as possible. I would certainly use them again.
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Tell us what you need and we'll put you in touch. Bridgfords Stafford Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Stafford.
