Trusted Agent profile · Stafford
★★★★★
677 reviews across 2 platforms
Bank House, 40 Greengate Street, Stafford, ST16 2JB, ST16 2JB
Bridgfords's office in Stafford, at Bank House, is rated 2.9 out of 5 across 677 reviews on two platforms, including 206 Google reviews rated 4.6.
Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
GoogleProfessional, efficient and very responsive team. Definitely recommend them
Thank you for leaving us your excellent 5* review. Our team is passionate about providing top-notch service to our customers. We appreciate the recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe recently had the pleasure of dealing with Hannah at Bridgefords Stafford, and I couldn't be more pleased with the experience. From start to finish, the process of finding our new home was smooth and straightforward. Hannah's professionalism and dedication made all the difference. We looked at 1 House and did not need to look any further. Thank you, Hannah, for making this journey so easy and stress-free. We are truly grateful!
Many thanks Terry for the fantastic recommendation and 5* review. I have passed your flattering comments onto our Stafford branch. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy to recommend Bridgfords, Stafford. We found them very helpful, quick to respond and transparent in all they took on whilst purchasing a property via them. Special thanks to Kaitlyn, for superb liaison throughout.
Thank you for leaving us your superb 5* review and recommendation Barry. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Bridgefords couldn’t be more helpful with any inquiry we could have. The branch manager Jack is so knowledgable and responds to our messages almost immediately. We really enjoy and find the recent social media reels useful. Great branch!
Thank you for taking the time to share your experience and for your wonderful 5* review Taylor Youngs! Kind regards, Lucy, Customer Relations.
5/5
GoogleBridgefords in Stafford have provided an excellent service for us selling our house. They secured an offer on it within 7 days and have held our hand through the often trying process. Alison and Mike were always there to provide practical and often emotional support! Very glad we chose them to sell our house and would definitely recommend them again. Right then.....off to unpack more boxes......
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleMy property already on the market, I called Bridgfords to arrange a viewing of one of their properties. Never got back to me and bounced all subsequent calls and message to answerphone. Discourteous at best. Efficient at sending me their junk emails however. I certainly wouldn't use them.
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotI wrote an email to one of their sales…
I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!
5/5
GoogleBoth Emily and Simon were very helpful when we were looking to move from an hour away. Very accommodating and would recommend this company. We’re very happy with our rental. Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Abbey! Kind regards, Lucy, Customer Relations.
5/5
GoogleUsed these guys to rent my first property which can be quite intimidating as a young person but safe to say from the first conversation I had with Hannah all worries were put at ease from the first conversation all the way through to the move in she was amazing communication was perfect couldn’t ask for any more. Safe to say I will be using again and hold recommend. Thank you
Hi Georgia, thank you so much for your wonderful 5* review! We're delighted to hear that Hannah made your first rental experience smooth and stress-free. We look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotBridgfords Gosforth
Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.
5/5
TrustpilotA cheerful professional that brightens up your day...
I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.
5/5
GoogleCouldn’t recommend more, Spoke to Hannah on the phone recently and she could not have been more helpful. Thank you so much.
Thank you for your wonderful 5* review Niamh! We're delighted to hear that Hannah was able to assist you so effectively. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotI moved out over a month ago and still…
I moved out over a month ago and still haven’t had a single update about the return of my deposit. Sadly, this is entirely in line with the level of service I’ve received from Bridgeford throughout more than five years of renting with them.
5/5
TrustpilotThe Best Professionals in Property Management & Client Relations
I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.
1/5
TrustpilotNever contact me after numerous call…
Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.
5/5
TrustpilotYou're a star Ellie
Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!
5/5
GoogleI would like to thank the staff at Bridgfords for an amazing service.They were always helpful, always returned my calls and kept me up to date with what was happening. In particular Alison James was absolutely brilliant. If it hadn't been for Alison I'm not sure we would have exchanged at all! Thank you for taking some of the stress out of selling my house
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
5/5
TrustpilotLee Johnson from Countrywide…
We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.
1/5
TrustpilotI had an appointment booked for today…
I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.
5/5
TrustpilotOutstanding Customer Service!!!!!!!!
Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!
1/5
TrustpilotContractors should avoid at all costs!
Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!
5/5
GoogleThe lettings team were really helpful and made the process as painless as possible. They kept me up to speed and were really efficient in finding tenants. Highly recommend, special thanks to Emily who was friendly and helpful throughout.
Thank you for your terrific 5* review, recommendation and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleIf anyone ever needs a Mortgage Advisor, look know further than Sarah Collins! She is the best around!
Thank you so much for your kind words and recommendation! It means a lot to us to hear that our clients are happy with our services. We strive to provide the best mortgage advice and assistance to all our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe found Bridgfords both understanding and efficient when we finally decided to sell our house in Stafford. Alison was friendly and knowledgeable and Mike worked very hard once sale agreed to make the ride to completion as smooth as possible. However our thanks to the whole team for whoever we spoke to we received a helpful and reassuring response. Wendy and Peter Rayner
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
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