Bridgfords Stafford Sales reviews

★★★★★ 5/5

Google

From the very first visit to completion, the support and service offered by Alison, Michael, Sue and the team was excellent. All advice was grounded in professional knowledge and expertise, but the approach was very supportive and personalised. Selling a house following a bereavement is tough and a global pandemic renders everything yet more difficult, but Bridgfords did all that they could to make things as straightforward and easy as possible. Always available to take a call and endlessly good humoured, Alison was an absolute star. Thank you to all.PositiveResponsiveness, Quality, Professionalism, Value

Steph · 25 October 2021

★★★★★ 5/5

Google

From the first time that Alison James came to evaluate our house and talk through the sales process she gave us confidence that Bridgfords was the estate agents that we wanted to use. Michael Alldritt came to complete the sales documentation and organise photography. Alison was fantastic in chasing up the progress of our sale. She kept us updated throughout by phone or email. The office staff were good at passing on queries and ensuring that messages were passed on and dealt with. We definitely made the right choice for our sale.PositiveProfessionalism

Jane · 25 October 2021

★★★★★ 5/5

Google

I was very impressed with the service I had from all the staff at Bridgfords especially Alison who dealt with me the most. When she came out to value my late Mum's house she gave me really useful information about selling and probate. She recommended an 'offers over' approach to the marketing of the property, which got me a quick sale and a very good price. She was very approachable and professional throughout the process. As we moved towards exchange and completion, she rang or emailed me with updates from the buyer regularly, which I found very reassuring. A great job well done.PositiveResponsiveness, Quality, Professionalism, Value

Jan · 25 October 2021

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything. Thank you for going above and beyond for me.

RL · 4 August 2026

★★★★★ 5/5

Google

Amazing experience from start to finish - special shout out to Jack at the Stafford branch who helped us chase all elements of our chain to ensure we completed as fast as possible. Very professional experience and a friendly team! We also received a very nice welcome pack when we collected our keys, which was a lovely touch.

Rhiannon · 25 October 2023

★★★★★ 5/5

Google

Sarah has gone above and beyond with helping me find what I was looking for . Very pleased with the professionalism shown . A credit to Bridgefords lettings .

Mimi · 11 June 2026

★★★★★ 5/5

Google

I had the pleasure of meeting Sarah Collins to advise me with getting my first mortgage. She was brilliant, couldn’t have been more helpful, even when bombarding her with emails, questions and concerns. Wouldn’t use anyone else

Joe · 11 April 2026

★★★★★ 5/5

Google

At the age of 73 I found myself selling a house for the first time a daunting task. The staff at Bridgfords I came in contact with, Alison, Michael, Annette and Sue were amazing. They supported, guided, reassured and went the extra mile in many ways. The customer service was in my opinion second to none An excellent team providing a positive experience. My sincere thanks to you all.

Stephanie · 25 October 2022

★★★★★ 5/5

Google

We’re first time buyers and Jack has been amazing! I’m so thankful that we have had Jack as he’s been really informative, funny and comforting as he has kept us informed throughout the whole process. If we ever want to buy anther house I would definitely have Jack again! Thank you so much for everything!!!! 🙌🏻☺️🏡 …

Frances · 25 October 2023

★★★★★ 5/5

Google

Emily was very helpful and the whole process went smoothly

Wisdom · 24 September 2025

★★★★★ 5/5

Google

I have used Sarah for many years now and she service has been extremely professional , the communication is the highest level from a remortgage to a new company mortgage. The best and tailored rates.

Mark · 11 April 2026

★★★★★ 5/5

Google

Having used Bridgfords for my recent sale and purchase I would highly recommend them! Our transaction was far from straight forward but bridgfords worked very hard to make the process as simple as possible and offered their guidance and expertise on multiple occasions. Adele and Alison were a massive help throughout the whole process and worked tirelessly to ensure both my sale and purchase went through a quickly as possible. We also used their professional photographer for our pictures and these looked brilliant. I can not recommend Bridgfords highly enough!

Ali · 26 October 2019

★★★★★ 5/5

Trustpilot

We are letting

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive. Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed

David · 13 June 2026

★★★★★ 5/5

Google

Sarah Collins couldn’t have been more helpful when reached out for advice. She held my hand through every step of my remortgage and I felt truly supported. I would recommend to anyone.

Jane · 11 April 2026

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

Fantastic customer service from Emily and team, I cannot thank Bridgford's enough for their assistance over the last 2 years.

Helen · 3 April 2025

★★★★★ 5/5

Google

Just completed on the purchase of our first house and cannot say anything single bad word about these. The whole process from start to finish has been great and nothing is too much trouble. Would highly recommend

Sophie · 11 February 2026

★★★★★ 5/5

Google

Currently in the process of moving my mom from the Scottish Highlands to the Midlands. Have to say that Jack has been an absolute star throughout ; always the one with the up to date information, and always with a lovely manner and cheerful disposition. Thank you 😊

Sar · 29 November 2023

★★★★★ 5/5

Google

Very happy to recommend Bridgfords, Stafford. We found them very helpful, quick to respond and transparent in all they took on whilst purchasing a property via them. Special thanks to Kaitlyn, for superb liaison throughout.

Barry · 26 June 2024

★★★★★ 5/5

Google

We recently had the pleasure of dealing with Hannah at Bridgefords Stafford, and I couldn't be more pleased with the experience. From start to finish, the process of finding our new home was smooth and straightforward. Hannah's professionalism and dedication made all the difference. We looked at 1 House and did not need to look any further. Thank you, Hannah, for making this journey so easy and stress-free. We are truly grateful!

Terry · 18 December 2024