Bridgfords Stafford Sales reviews

★★★★★ 5/5

Google

Very happy to recommend one of the best letting agents is Stafford. Sophie was exceptional finding me a property, explained the process. Sarah helped to complete paperwork and I am impressed by the professionalism and efficient service both have given to me. Great company

Shalisha · 11 May 2026

★★★★★ 5/5

Google

Sarah Hazeldine, from Bridgfords, was fantastic from start to finish. She arrived right on time, was warm and welcoming, and took me through the house with real attention to every question and request I had. She was honest and thoughtful when discussing the property's features, which made the whole experience feel trustworthy rather than like a sales pitch. I ended up getting the house, but even setting that aside, this was one of the most pleasant viewings I've had.

Felipe · 11 August 2026

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Google

Bridgfords helped me find my property. Sophie and Sarah were amazing, guiding me through each step and happy to answer questions as and when. They made the process seamless and I cannot thank them enough. They are friendly and welcoming. Thank you!

Abigail · 11 May 2026

★★★★★ 5/5

Google

Bridgeford sorted me out the best apartment! Happy to have worked with them excellent service and thanks to Simon that sorted everything out. Highly recommended👍🏻 …

Marc · 11 August 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Google

I decided to sell my house and chose Bridgfords. Seriously best thing I did. From start to completion everything went so well. From offer to completion was only 8 weeks. A massive thanks to Jack, Chloe and the team. They really looked after me and kept in touch all the way. Their friendliness, caring and professional manner was 2nd to none. Thanks so so much Jack and team for making my move stress free.

Kath · 23 April 2025

★★★★★ 1/5

Google

I've been with Bridgefords for just under a year. 9 months ago they performed a house inspection, of which they failed to file the report, and its taken 9 months for any form of remediation. The subcontractors they use - A&R Plumbing, regularly claim they are on their way and don't show up. The C02 alarm broke last week, and despite telling both the landlord & Bridgefords about it, nothing has been actioned - which is highly illegal. Not recommended.

Mark · 11 May 2026

★★★★★ 5/5

Google

Very nice, straightforward. Sarah was lovely and showed me around the property answering all my questions. Process was very fast.

Luca · 11 June 2026

★★★★★ 1/5

Trustpilot

No deposit release

This has been by far the worst experience I’ve ever had with an estate agency. Their communication is virtually non-existent. My tenancy ended almost two months ago, and despite the landlord approving the full deposit return back in August, Bridgfords has been unreasonably withholding my money. They are delaying the return over a key that they explicitly admitted in writing they don't even know what door it operates, while completely failing to provide basic check-in/check-out reports. They ignore emails for weeks, give vague updates, and take zero responsibility to resolve simple issues. I was eventually forced to escalate the case to MyDeposits to get my money back. If you are thinking of renting through Bridgfords, be prepared for terrible communication and a huge struggle to get your deposit back when you leave. Avoid them if you can. If I could, I would give negative stars.

Juliano · 15 October 2026

★★★★★ 1/5

Trustpilot

They lied in the contract and blamed it on a new staffer misunderstanding things

We viewed a property which had been vacant for months. The property was dirty, wallpaper falling off the walls, an outdated kitchen, carpets soo dirty and dump they stank, mould on walls, overgrown back garden, a lot rubbish in the back garden left by previous tenants that we had to hire a skip to get rid of it. Half of the light sockets in the house were not working (and the electricals failed the Electrical Installation Certificate), the showers in the house didn’t work, neither did the boiler. The windows all round the house are single glazed, even the front door had was missing the letter box and so just had a huge hole in it. After we had moved in we also discovered holes in the roof which birds use as nests, and a leaking ceiling in the living room of all places. The letting agent emailed us that the landlord was going to fix everything, listing down all the issues, this forming part of the contract. Some things were to be fixed before we moved in and others within the first month. They rushed us to move in, however, when we moved in Bridgfords refused to complete the list of works around the property, stating that it was a MISTAKE on their part by a new employee who confirmed the list of work to be completed when the landlord only said he’d think about it. When we decided we would move and they’d pay for moving costs for misleading us into a contract they were never going to honour, and after reporting them to our MP and the Council, the landlord decided to fix a few things around the house. After that, it was all to hell. We have written and called countless times and they still maintain they are not in the wrong, and the landlord refuses to bring the property to standards. By the way, everything in the property is from when the house was initially built, that should tell you the condition of the house. Currently, we’ve been without heating or hot water for nearly a month, and with the change in weather, we are all nursing colds. The Stove and sink also don’t work and the landlord has refused to fix either. I only wish we had looked at the reviews before going with this letting agent. They are incompetent, terrible customer service (one staff even swore at my mum), and just all around awful to deal with. Please don’t use them at all, there’s a reason they only have a 2 rating.

Iz · 6 October 2026

★★★★★ 5/5

Google

Sarah has been most helpful and so attentive throughout our whole process of renting out new place!

Pypah's · 11 June 2026

★★★★★ 5/5

Google

Can’t recommend Sarah Collins at Bridgefords Stafford she is so knowledgeable, making the process simple. Sarah is a credit to the company 😀 …

Jo · 11 April 2026

★★★★★ 5/5

Google

Sarah organised my mortgage for me. She made the process so easy and stress free. Would recommend Sarah to anyone.

Hannah · 11 April 2026

★★★★★ 5/5

Google

Super friendly but still very professional. Can not speak highly enough of all the staff I dealt with. Efficient, kept me informed without being intrusive which resulted in a sale. Followed by another sale through an auction house they are involved with. Can’t express my gratitude enough to the whole team

Di · 11 August 2026

★★★★★ 5/5

Google

Great service, friendly and helpful. Special mention to Sarah Collins who is the mortgage advisor based at Stafford !

Jonathan · 11 April 2026

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 5/5

Google

Great experience with the sales team at Bridgfords, manager Jack was on hand to deal with any questions, valuer mike was honest and helpful at the valuation and the sales staff Kaitlyn and Donna were great when attending viewings. I spoke with Shelia and Emily on multiple occasions regarding my potential rental property too. I’ll be sure to transfer management very soon. The whole sales team and Lettings team were a delight to deal with. Will be returning.

Ryan · 27 February 2024

★★★★★ 5/5

Google

Sarah Benton is absolutely amazing. First class service, highly recommended. Wouldn’t use anyone else.

Stacey · 11 April 2026

★★★★★ 5/5

Google

We had a good experience from the beginning with our agent Hannah. Hannah was on hand to help us with any questions and queries we had. There was good communication throughout. Overally excellent service. When we went to the branch, the whole team there was nice and polite. I would recommend Bridgfords Stafford to anyone wanting to rent or buy.

Monalisa · 16 December 2024

★★★★★ 5/5

Google

Sarah has been a great help from the start.

Eliot · 11 May 2026

★★★★★ 5/5

Google

Jack and his team are absolutely fantastic, they all go above and beyond to meet their customers needs! I’ve recently put my property on the market for sale, and Jack has made the process feel very seamless and provided a lot of reassurance about what to expect. Couldn’t ask for a better team of people to deal with. I will recommend them to everyone looking for an estate agents with a personal and professional touch!

Lauren · 27 February 2024

★★★★★ 5/5

Google

I have dealt with Bridgefords for over 5 years with lettings and sales and find both sides of the office a pleasure to deal with. Micheal and Alison in sales always very freindly, professional and enthusiatic and are very realistic about market conditions whatever they are at the time. Stephen in lettings was also a pleasure to deal with, I hear he has now retired I wish him well he was an asset to company. I would recommend Bridgefords to anybody in a heartbeat, keep up the great work you do.

Mark · 25 October 2023