Bridgfords Stafford Sales reviews

★★★★★ 1/5

Trustpilot

Appalling service and very…

Appalling service and very unprofessional letting services ,My wife and I signed up with Bridgeford (Withington office) to find a tenant for our BTL property and things went from bad to worst as we were constantly chasing them for update with progress with no response to our email and their phone was always diverted to an answering machine ,Eventually they found us a tenant and the tenant was moved in on 3rd of Aug but we had to wait until 13th of Aug to receive our rent after chasing them repeatedly plus we are still awaiting payment of DPS monies which we have signed up to our own DPS scheme to secure the holding deposit .After talking to tenants I also found out they had paid the deposit and first month rent at the end of July hoping to move in on 1st of Aug and they were very dissatisfied with Bridgfords handling their process of moving in on 1st of Aug as promised .We used their let -only service and Bridgeford should have released the rent and deposit monies upon letting the property promptly .In hindsight I should have checked their trust pilot review before employing their services .As a landlord I will not be recommending them to any of our friends and fellow landlords.

HomayoonMofarrah · 19 August 2023

★★★★★ 1/5

Trustpilot

Total lack of communication

Total lack of communication. Not responding to emails or phone calls.

Holly · 21 March 2026

★★★★★ 4/5

Trustpilot

I would like to express my heartfelt…

I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.

Mohan · 29 July 2023

★★★★★ 1/5

Trustpilot

Sadly I won’t go into details but had a…

Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,

Greg · 25 January 2026

★★★★★ 1/5

Google

Unfortunately posting negative or no-star ratings is not an option. One star implies they deserve a modicum of respect. In my opinion formed from experience, they do not. In connection with a proposed house purchase though they did not tell lies they deceived me by omission and evasion and have wasted three months of my life.

Richard · 25 October 2022

★★★★★ 1/5

Google

In my experience, Bridgfords do not care about the client when it comes to renting. Not only were there permanent ongoing issues with the property I rented from them, but they even forgot to acknowledge when I’d moved out from the property until 7 months later! Communications are slow and you’re never made to feel welcome.

Georgia · 25 October 2022

★★★★★ 5/5

Google

5 stars for Hannah, she was so helpful with moving into my new rental recently, nothing was too much trouble for her

Darcy · 6 December 2024

★★★★★ 1/5

Trustpilot

Happy to waste your time

Awful experience. It started with receiving numerous phone calls despite being informed that I was unavailable that day. My original viewing had been rearranged without my consent or informing me, to a day that I had stated I was unavailable. Resulting in no estate agent showing up to my originally scheduled viewing. When phoned to find out what was happening the estate agent rearranged to later that day, to which they didn't show up again because they had miss placed the keys to the property, resulting in wasting 3 hours of my day off, and untold worry to the sellers. Absolutely disgraceful service, with no respect for their clients time or property.

Ellen · 6 July 2023

★★★★★ 5/5

Trustpilot

Great experience with Luke Squirrel

I had a really smooth experience with Bridgfords and this is all thanks to Luke Squirrel, the lettings negotiator who helped me through the process. He was e totally helpful with accurate information and timely response. Thank you Luke !

Olamide · 5 October 2022

★★★★★ 5/5

Google

Absolutely fantastic service in selling my house. The company even took my documents and scanned them so that they could be sent to the lawyer on line since I had no scanning facility. I cannot speak too highly of the service (although the legal side was a bit more of a headache, I suspect due to burnout with the stamp duty reduction).PositiveResponsiveness, Professionalism

Annette · 25 October 2021

★★★★★ 5/5

Google

The branch deal with my requirements efficiently and allow me freedom from having to deal with the problems of a tenancy not local to my home location. They have looked after this property for 6 years and I have only suffered 1 short void to date during a tenancy change of a short term tenant.

Buildfix · 25 October 2022

★★★★★ 5/5

Google

Very friendly staff, made the process of letting very simple.

Christopher · 1 May 2025

★★★★★ 4/5

Google

Recently moved into my new rented apartment at start of April. My move was dealt with by the lovely Caitlan who was polite, professional and very patient. Really impressed and grateful with all the help so far - highly recommend 😊 …

Alyisha · 25 October 2023

★★★★★ 1/5

Trustpilot

Avoid this company at all costs

This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.

Sandra · 27 April 2023

★★★★★ 1/5

Trustpilot

The worst experience I have ever had…

The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.

Simona · 4 March 2024

★★★★★ 1/5

Trustpilot

Avoid this agency by all means

Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.

Collins · 5 April 2023

★★★★★ 5/5

Google

Great staff and service, used them for renting and outstanding service, will definitely use this branch going forward

Carl · 16 December 2024

★★★★★ 5/5

Google

Amy Skilton and Emily Haines from Bridgfords will always have my heart for being so helpful and patient during the application process of my new place! 10/10 would recommend Bridgfords over any other estate agents.

Syeda · 27 February 2024

★★★★★ 5/5

Google

I found Alison and team very pofessional and really helped progress the purchase of my property.PositiveResponsiveness

Helena · 25 October 2020

★★★★★ 5/5

Trustpilot

Excellent service throughout the whole…

Excellent service throughout the whole move process. Can’t thank Ben enough as he ensured everything went as smoothly and quickly as possible! Thank you so much again. Highly recommend

Lauren · 5 June 2023

★★★★★ 1/5

Google

Told my daughter, three years ago over the phone, that they could have cats, . But now it is time to pay my daughter's deposit back they say having pets was breach of contract, so no repayment of deposit. Absolute disgraceful behaviour from a company that should be better than this

Mark · 25 October 2022

★★★★★ 5/5

Google

Entirely happy with Bridgfords, Lauren and the lettings team have been extremely professional. They have dealt with me and my new tenants in a very professional manner. I would be happy to use them again should the opportunity arise.

Paul · 25 October 2023

★★★★★ 5/5

Trustpilot

First home - couldn't have done it without them!

I recently bought my first home and couldn't have done it without the help of Chloe, Ryan and Gemma. They offered their support from start to finish and always explained what was happening. They were always there to talk and would reply to emails quickly. They really eased the stress of moving into a new home. I will definitely be using them again in the future and will be recommending them to family and friends who move within the area. Thanks so much to the whole team at Bridgfords x

Leah · 28 January 2023

★★★★★ 5/5

Google

I had wonderful support from Stephen, Sheila and their leasing team while dealing with difficult tenants. They also continued to respond to my queries at the end of lease and took care of the property while it was on sale. I was very satisfied with the sale department, Alison, Sue and their team, for working with the solicitor and making the sale process very smooth.

Bunthath · 26 October 2019