Every review we hold for the Stafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKensington Vale - Ashberry Homes
A good experience on the whole, any issues have been resolved quickly by Claire when they have come up. Slight downside was very limited on the extras we could choose despite being very early on in the build stage, however, the standard specification is very good in-comparison to other house builders.
Abby · 28 May 2021
Agent replied · 12 June 2024
Hello Abby and thank you for your review, and for sharing your positive feedback on your experience with us so far, and the great service that you've received from your Sales Advisor.We hope we can look forward to another great review from you when you're settled in to your new Ashberry home!Thank you again for your review, and for choosing Ashberry for your new home. Team Ashberry
★★★★★ 5/5
TrustpilotProfessional and supportive
Communication and support has been excellent, keeping us updated with every aspect of our journey. Nothing we have asked has been problematic and our needs have been fully met. Thank you, what a lovely professional team.
A · 21 April 2023
Agent replied · 12 June 2024
Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotJo at Pirton Fields - amazing!
Jo at Pirton Fields - Amazing! I have previously bought a new build home with a different developer and I have to say, the experience I’ve had so far with Ashberry Homes, has been completely different. Jo at Pirton Fields has explained everything really clearly but more than that, she genuinely cares about her customers and will go above and beyond. The site team are super helpful and friendly, but Jo has really made this experience a pleasure, when actually, buying a new home or moving can be quite stressful. Outstanding service.
Claire · 18 October 2021
★★★★★ 1/5
TrustpilotWhere to begin..
Where to begin... It turns out Becky at sales, remains the only positive and successful experience when dealing with Ashberry /Bellway. If you have any interest or care for your home, best advice I can offer is to avoid at all costs. Now i know this isn't the case for all new build homes and im sure it isn't limited to only this company but i have now seen firsthand why new builds get the reputation they have and it truly is abysmal. This is coming from someone who previously was a new build supporter, hence buying one. If this was any other purchase you make in life, an item, product or car etc it would have been returned without hesitation, the keys thrown back. However, being a property it doesn't apply and just like that... your trapped. For smaller issues, which there have been many and apparently never-ending. This is resolved without much fuss, to a just about satisfactory level. The first sign of something a bit more major, forget it. Good luck and hope for the best probably captures it about right. To the point where i have an open case in dispute with the builder and following the appropriate process had since raised this with NHBC. Only to find shorty after that the builder had actively been in contact with the 3rd party to 'advise' them how not proceed. I wonder... if only that effort and attention were put into resolving issues and quality control instead. To keep it brief there is not enough letters in the alphabet nor words in a dictionary to express my opinion efficiently. If I had to summarise in one word it would be disgusted. On the brochure, from the first line on the first page 'Homes built to exceptional standards' to the last line 'Aftercare you can reply on' miss sold is an understatement.
John · 30 September 2021
★★★★★ 5/5
TrustpilotSatisfied Customer
Incredible service, Becky was super efficient, friendly and has exceptional product knowledge. Nothing was too much for her to do for us, and she worked hard to get us a Mortgage to meet our requirements.
Mrs · 20 January 2021
★★★★★ 5/5
TrustpilotYasmin has been amazing every step of…
Yasmin has been amazing every step of the way so far keeping us updated to know what is going on with everything. Especially with the social distancing they have been very professional to keep us all safe!
Elle · 23 June 2020
★★★★★ 5/5
TrustpilotI’m a first time buyer
I’m a first time buyer currently going through the process and so far things have been super smooth. I’ve been kept in the loop of progress constantly which has kept everything pretty painless so far. Special shout-out to Olivia on the Stockfield View estate who has been fab!
Customer · 21 August 2021
Agent replied · 12 June 2024
Hello and thank you for your review!We are so pleased to receive such fantastic feedback about our team and your experience of buying a new Ashberry home!Please be assured we will be passing this on to Olivia and the rest of the divisional team.Thank you for choosing Ashberry for your new home and we hope you are enjoying every moment of settling in!Team Ashberry
★★★★★ 5/5
TrustpilotStaff have been amazing through the…
Staff have been amazing through the whole process. They made everything so easy for us, as we’re first time buyers. Couldn’t rate them high enough!
Kaya · 13 December 2023
Agent replied · 12 June 2024
Hello Kaya and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotAshberry have been so helpful and…
Ashberry have been so helpful and supportive since day one! We have a beautiful home thank to these guys. The customer service is amazing and have helped us throughout ! Would highly recommend Ashberry and their team! 6 Taylor CloseJazmine
Jazmine · 27 August 2022
Agent replied · 12 June 2024
Hello Jazmine and thank you for taking the time to leave this review. We really appreciate you taking the time to get in touch and wish you all the best in your new Ashberry home! Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotPurchasing a home was so easy
Purchasing a home was so easy, we loved the property and within a week we reserved it and made all of our choices. I cannot fault the developers and the property manager explained everything really well.Thank you for the amazing service and for helping us find our first home.
Eleni · 31 March 2021
Agent replied · 12 June 2024
Hello Eleni and thank you for your review, and congratulations on reserving your new Ashberry home!It's wonderful to hear that you've had a great experience with us so far and we hope you'll come back and leave another great review for us when you're settled in to your new home.Many thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service. The quality of the build and the finish, is first class. Very informative meeting with the builder. I would definitely recommend to friends and family, if they are thinking of buying.
Margaret · 13 March 2023
Agent replied · 12 June 2024
Hello Margaret, thank you for this amazing review. We are delighted to hear of your experience and would like to take this opportunity to wish you all the best in your new Ashberry Home. Thanks Again, Team Ashberry!
★★★★★ 3/5
TrustpilotGarde's door is poor
Garde's door is poor; quality is poor; customer service is poor
Anon · 19 August 2024
Agent replied · 22 October 2024
Hello and thank you for taking the time to leave this review. Please be assured that your concerns have been passed along for investigation to your divisional team. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotVery informative and helpful
Jud · 22 November 2024
Agent replied · 28 December 2024
Hello Jud, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotHaven’t exchanged yet but very pleased…
Haven’t exchanged yet but very pleased with the service. Shame we didn’t get carpet included but overall very happy. Very pleased with Shirley and her dedication to helping us make this as smooth as possible. Kind, caring and professional feel very happy in her capable hands.
Alice · 8 June 2021
Agent replied · 12 June 2024
Hello Alice and thank you for your review, and for sharing your positive feedback on your experience with us so far, and the great service that you've received from your Sales Advisor, Shirley!We hope we can look forward to another great review from you when you're settled in to your new Ashberry home!Thank you again for your review, and for choosing Ashberry for your new home. Team Ashberry
★★★★★ 5/5
TrustpilotRecommend to all who looking for…
Recommend to all who looking for pleasure friendly and no stress purchase dream home
Wojtek · 1 June 2024
Agent replied · 12 June 2024
Hello Wojtek and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotThorn Road- Houghton Regis
Amazing service when purchasing the property, Heather and Rachael (from Thorn Road, Houghton Regis) were really positive and helpful when we were making final decisions. Heather in particular was so patient when my partner and I were choosing looks for the house (tiles flooring etc). I would say the only negative was that my partner and I had been looking at a set properties/ plots since August, but the plots we wanted hadn’t been released until Nov/Dec. However, even though we were subscribed to the set of plots/properties we hadn’t been informed that the properties/plots had become available, which caused a worry between us for 4/5 months.I felt that I was being persistent (annoying) ringing the line at Houghton Regis with no answer, it was only until I rang the head office did I eventually get a call back.But I really couldn’t fault the positive experience we had once we did reserve a property and all the extra help we received- thank you so much, we are so excited and grateful for all the help.
Poppy · 22 December 2020
★★★★★ 5/5
TrustpilotSimply perfect
My partner and I are first time buyers and we cannot fault the service and efforts from Chrissie. She has been wonderful- offering us any help and advice we need, asking questions and always being on the other end of the phone! Thank you!
Gabriella · 20 August 2021
Agent replied · 12 June 2024
Hello Gabriella and thank you for your review!We are so pleased to receive such fantastic feedback about our team and your experience of buying a new Ashberry home!We're really pleased that you've had a great experience and that you have took the time to leave us this feedback. Please be assured we will be passing this on to Chrissie and the rest of the divisional team.Thank you for choosing Ashberry for your new home and we hope you are enjoying every moment of settling in!Team Ashberry
★★★★★ 5/5
TrustpilotBest Customer Experience From Becky!
Becky has provided one of the best customer experiences I have known. I ask so many questions and she is always happy to help. She always addresses any worries I may have about the house or the buying process. She creates a happy and comforting environment which puts me at ease - I cannot wait for my house and I will recommend Ashberry Homes and Becky to anyone!! (Beaumont Park Development)
Rebecca · 17 May 2022
★★★★★ 5/5
TrustpilotSales advisors
Personal touches by sales advisor, always keeping us up to date with situation as we were looking to buy. We’ve not moved in yet but she sends us pictures of the build.
Cinch · 25 January 2023
Agent replied · 12 June 2024
Hello and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
★★★★★ 4/5
TrustpilotHi there
Hi there, We are so thankful to know Nilesh who really help us a lot. We almost lost the property if not for him.An agent from Bairstoweves who did not like us much, thats what we think, wanted to give the unit to other party who can give much more than the price we knew which is £291, 995. We did not really realized that the property is in auction that we need give a higher offer. Anyway to the cut it short, my husband ask help from Adam from Bellway where we also have interest in the houses before, to send our message to Nilesh who we talk to last year and discussed everything to us but it is just that we are not financially ready that time. From there we are able to have the property with their kindness and understanding of everything. We really appreciate all their help.
Maria · 23 June 2020
★★★★★ 5/5
TrustpilotCustomer Service will always be the…
Customer Service will always be the main factor in any sort of business deals. No matter how much an item cost, good service can make it seem priceless. Ashberry Homes so far are awesome
Efe · 11 November 2022
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave this fantastic review! We wish you all the best in your new Ashberry home. Thanks again, Team Ashberry
★★★★★ 5/5
TrustpilotGreat Service
Karen and Anna have been great! They’ve done us a great deal on a new house and we can’t wait for everything to be sorted and move in later this year!
Daniel · 18 February 2023
Agent replied · 12 June 2024
Hello Daniel, thank you for taking the time to leave this fantastic review regarding the outstanding service you received from your Sales Advisors Karen & Anna! We wish you all the best in your new Ashberry home and would love to hear back from you once you're all settled in? Thanks again, Team Ashberry
★★★★★ 1/5
TrustpilotIf you fancy a leaky house then you are…
If you fancy a leaky house then you are welcome
HAYDER · 4 July 2024
Agent replied · 22 October 2024
Hello Hayder and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. We will require your development name and plot details please. Many thanks, Team Ashberry
★★★★★ 5/5
TrustpilotWe felt so supported the whole way…
We felt so supported the whole way through our purchase! Chrissy has been amazing and we can’t wait to move in… thank you!
Amy · 25 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
