Trusted Agent profile · Stafford
★★★★★
630 reviews across 2 platforms
Lichfield Road, Stafford, ST17 4FD
Part of Ashberry Homes West Midlands, see every office.
Ashberry Homes West Midlands's office in Stafford, at Lichfield Road, is rated 4.5 out of 5 across 630 reviews on two platforms, including 3 Google reviews rated 5.0.
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Every review we hold for the Stafford office, from every platform, shown as written. First names only.
5/5
TrustpilotOlivia is professional agency
Olivia is professional agency. She was polite,.
Hello, congratulations on your new Ashberry home and thank you for taking the time to leave this great review regarding the service you received from your Sales Advisor, Olivia. Thanks again, Team Ashberry
2/5
TrustpilotDisappointed experience
The sales replied my friend and the agent that the plot was not yet released so it couldn’t be reserved. However when they double checked later, the sales replied it was reserved. I think the reservation system is not transparent or clear enough and we feel really suffer and disappointed. It seems that buying house here is by luck.
Hello and thank you for taking the time to send us your review, and for sharing your experience with us of reserving an Ashberry home. We're sorry to hear that you feel disappointed with the service our Sales team have provided. Please be assured that we've brought your review to the attention of your Sales team for investigation.Team Ashberry
5/5
TrustpilotExcellent attention and was available…
Excellent attention and was available to answer any questions. Treated like a valued customer, nothing too much trouble. Friendly and helpful show home member of staff
Hello Sue, thank you so much for this wonderful review. We wish you all the best in your new Ashberry home and would love to hear back from you once you’re all settled in. Thanks again, Team Ashberry
5/5
TrustpilotExcellent service
Excellent service. Jan is very proactive, helpful and considerate.
Hello Cindy and thank you for your review. We're so pleased you received excellent service from your Sales Advisor, Jan. We wish you all the best in your new Ashberry home! Team Ashberry
5/5
TrustpilotBrilliant
Your sales and site managers have been excellent. Both provided excellent information to help us make our decision and progress our purchase. We can’t wait to move in!
Hello Caroline and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
1/5
TrustpilotStargate meadows - rude staff
Popped into stargate meadows ryton development last week and the staff were so rude. Completely put me off considering to purchase
Hello Michael and thank you for your review. We're sorry to read of your concerns. This isn't the type of feedback we hope to receive, and we'd like to look into this matter further. We've requested some further details and we'd appreciate if you could please provide these details as soon as possible. Many thanks, Team Ashberry
5/5
TrustpilotDidn’t know buying a new house would be so quick and simple
It all happened so fast! We put the property on a hold then had a meeting with a sales rep who talked us through the process. We were sold before the meeting so we didn’t need much convincing, but it was such a simple and exciting meeting. Paid the reservation fee and now we wait til the thing’s built!
Hello Liam and thank you for your review, and for taking the time to share your experience with us of reserving your new Ashberry home. We're delighted to hear that it's been a great experience for you and that you're excitedly awaiting your new home!We hope you'll come back and leave us another review when you're settled in, and wish you many years of happiness in your new Ashberry home.Thanks again, Team Ashberry
1/5
TrustpilotPaid for a reservation
Paid for a reservation. Our buyers pulled out and Ashberry was unwilling to help keep the property off the market whilst we find another buyer, even when we was going to use Ashberrys selling scheme.
Hello and thank you for taking the time to leave this feedback regarding the service you received, your comments are important to us and we would like to investigate this further with our divisional team. We'd appreciate if you could please provide us with further information on which development your query relates to. Many thanks, Team Ashberry
5/5
TrustpilotGreat new build development
Very friendly staff that are more than happy to help. Lots of knowledge about the property Houses are set out very nicely
Hello, thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
4/5
TrustpilotGood and helpful company
Seems a good company to deal with and very supportive with any help we have needed. Just felt under a bit of pressure to get things done.
Hello Nick and thank you so much for taking the time to leave this review! Please note your feedback will be passed on to our divisional team. Thanks again, Team Bellway
5/5
TrustpilotWe are buying from Canada
We are buying from Canada, and the team at Ashberry Homes are doing all they can to provide us with information to help us with the purchase. Very attentive pleasant to speak to and show an interest in whom we are. They are on-point with how they undertake customer relations...a gold star from me!
Hello Simon, thank you so much for your review! We're delighted to hear that you've experienced excellent service from us along your journey. This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team. Thank you again for your review! Team Ashberry
5/5
TrustpilotGreat home developers
From a show around, to reservation and beyond, I can’t thank Shirley and Tom enough down at the sales department in The Elizabeth Gardens development. So helpful and always on hand to communicate and willing to help that extra mile Thank you so much
5/5
TrustpilotFabulous service from Karen
Fabulous service from Karen! Really professional and friendly. Easy reservation and trip to our plot .
Hello Kathy and thank you so much for your kind comments regarding the outstanding service your received from your Sales Advisor, Karen. We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
1/5
TrustpilotChurch View
After living in my Ashberry home for two and a half years years, the communication from customer care is non existent, quality of homes is nowhere near five star and residents are ignored by senior management.
3/5
TrustpilotAverage
Nice looking homes. We had to take pictures of the drawings of the plot as well as pictures of the costs for extra options. I would have expected a pack of some type. Layout of sales cabin is small and sales office not 100% knowledgeable of the site, extras it s area.
Hello and thank you for taking the team to leave us a review. We're sorry to hear you are disappointed with the information which was available to you however wish you all the best on the rest of your journey and would love to hear back from you when you're settled into your new home?Thank you again for taking the time to leave your review.Team Bellway
5/5
TrustpilotFerry Grove sales office
Site office staff helped to put my mind at ease during the most stressful time and guided me in the right direction.
Hello Martin and thank you for your excellent review! We wish you all the best in your new Ashberry home and really appreciate you taking the time to leave this review. Many thanks, Team Ashberry
5/5
TrustpilotKara is fantastic
Kara is fantastic, 10/10 service fabulous service.
Hello Murray and thank you for your review, and for sharing your great feedback on the service that you've received from our Sales Advisor! We hope you'll come back and leave us another review when you're settled in to your new home so we can hear more about your experience.Thank you again for your review, and for choosing Ashberry for your new home!Team Ashberry
5/5
TrustpilotWe have been looking for a new home for…
We have been looking for a new home for over a year. In that time we have visited the Moorfields View development numerous times. We have found Linda to be courteous and very helpful. We have now in the process of buying an Ashberry home and looking forward to moving in.
Hello Richard and thank you for your great review.We're so pleased to read of your experience at our Moorfields View development and look forward to sharing your review with your Sales Advisor Linda, as well as the rest of your divisional team. We wish you all the best in your new Ashberry home. Please do come back and leave us another review once you're settled in? Team Ashberry
5/5
TrustpilotExcellent customer service and support…
Excellent customer service and support didn’t push a sale, have been helpful throughout the process
Hello Daniel and thank you so much for taking the time to leave this fantastic review! We're thrilled to hear of the excellent service you received and wish you all the best in your new Ashberry home! Thanks again, Team Ashberry
5/5
TrustpilotThe bungalow we have reserved is just perfect.
The bungalow we have reserved is just perfect and the staff in the sales office have been knowledgeable, efficient, helpful and friendly.
5/5
TrustpilotFantastic service from Chrissie at…
Fantastic service from Chrissie at Middlebeck. The reason that we bought the house was because of the help and advice that we received. Nothing was too much trouble. Looking forward to completion and moving in. Thank you Chrissie!!
5/5
TrustpilotBuying a new home
The sales team were extremely helpful. I was particularly pleased that I am able to have granite worktops in the kitchen. The site plans were helpful as I have mobility problems and cannot negotiate steps safely. I was able to find the most suitable bungalow for me.
Hello Margaret, thank you so much for your review and congratulations on your new Ashberry home! We're delighted to hear that you've experienced excellent service from us along your journey. This is the type of feedback we strive to ensure we receive and we're looking forward to sharing your kind comments with your divisional team. Thank you again for your review! Team Ashberry
5/5
TrustpilotNothing but praise for the team
I’ve just moved into my new home and so pleased!!! Becky (Bedford-sales) has been amazing. Answered all my questions, was always available on the phone to deal with queries when needed and so personable yet still very professional. Loving my new home, lovely garden. I’m really over the moon thank you x
Hello Kate and thank you for your fantastic review of your experience of buying a new home with Ashberry! We're so pleased to hear that you're happily settling into your new home and appreciate that you've taken the time to share your feedback with us.We'd like to wish you many years of happiness in your new Ashberry home and thank you again for your review, and for choosing us!Team Ashberry
5/5
TrustpilotThe service has remained excellent excellent
Since my last review, the advisers at Ashberry in Chalk fields , Heather and Chris have been amazing. They have increased my Incentives and kept me posted by emails and fotos of the developments on my property. I have really had a very excellent experience and will update my post on completion.
Hello Larry and thank you very much for coming back to share another review with us of the service you've received from your development team! It's fantastic to hear that you continue to be impressed and we look forward to your next review!Many thanks again, Team Ashberry
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