Every review we hold for the St Neots office, from every platform, shown as written. First names only.
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5/5
GoogleWe had a fantastic experience with Thomas Morris. Toni showed us around a property and was very informative, happy and made us feel welcome, nothing was too much trouble. Thank you π€© β¦
Heidi Β· 23 March 2025
Agent replied Β· 24 March 2026
Heidi, thank you so much for your high rating! If you're ever in need of more help, please let us know!
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5/5
GoogleI dealt with Sophie and she was absolutely fantastic from start to finish. Really helpful and informative, and was great at communicating with me every step of the way. Highly recommend
Lucy Β· 18 April 2022
Agent replied
Thank you Lucy - i will make sure that Sophie and the team are made aware of you lonely review and 5 star rating!
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5/5
GoogleThomas Morris in St Neots is a fantastic estate agents and we are so happy to have them in our Membership. At The Guild of Property Professionals, we accept Membership from the best agent in each town and Thomas Morris certainly tick that β¦
The Β· 8 October 2018
Agent replied Β· 29 July 2023
Thank you for that review! We are proud to be part of such a fantastic organisation and appreciate all of the support that you give to us at St.Neots.
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5/5
TrustpilotExcellent and expedite service
Completed the process in 3 days time.
Nk Β· 11 August 2026
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4/5
GoogleI couldnβt recommend Thomas Morris enough. As a tenant, Calum Weaver made sure that we are updated and reassured us all throughout the process of securing a property.
Marisa Β· 22 May 2022
Agent replied
Thank You Maria - I'll make sure that Callum and the St.Neots team are made aware of your comments.
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5/5
GoogleCallum has been nothing but helpful , informative in helping my son make his first rental . Thank you for making the experience easier than it seemed .
Tracy Β· 22 May 2022
Agent replied
Thank you Tracy - glad that Calum and the team were able to help!
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4/5
GoogleIβm left with mixed feelings having completed on my property sale with Thomas Morris. When the property first went to market, I felt a real lack of motivation to achieve viewings. Weeks would pass without any updates on listing views or β¦
Reece Β· 8 October 2024
Agent replied Β· 9 May 2024
Hi Reece I am disappointed to hear the start of your review, but I am glad to hear that Jenny managed to change your opinion somewhat to completion.
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5/5
GoogleI bought the most difficult of scenarios to Andrea, it has been a lengthy, stressful sale of my property with a complex recipe of legal complications. Andrea has managed above and beyond for all of the parties to completion, her resilience, β¦
Tony Β· 8 October 2024
Agent replied Β· 24 August 2024
Tony - great to hear that Andrea @Thomas Morris St Neots - has been the "glue " in the most difficult of scenarios, an that you had a satisfactory outcome.
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5/5
FacebookI have used the Sawtry branch in the past to help me with a property let, the service was first class. I have recently been looking to buy and Millie was fantastic. Once I had found Sarah the mortgage consultant was able to find me a great mortgage and the whole process was hassle free, I received my mortgage offer very quickly.
A great professional service from start to finish
Mark Β· 27 March 2020
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5/5
GoogleGreat communication.
I am a first time buyer, so the process was all a bit new to me.
Andrea was always quick to respond to my queries and try to keep me as up to β¦
Dani Β· 8 October 2020
Agent replied
Hi there Dani - Thank you for the review and the 5 Star Rating! It's especially gratifying to hear this from a first time buyer.
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5/5
GoogleThomas Morris have been a pleasure to work with. All members of the team have been efficient, communicative and friendly throughout. As a client you look to be taken through the sale /purchase process in an efficient and timely manner, not knowing if this will happen in reality. With Thomas Morris the journey has been excellent. Our main contact has been Sophie who clearly understands the market, is friendly, reliable and has always understood our requirements and worked to meet them. Courteous at all times she has, throughout, kept us up to date with house viewing feedback, potential house purchases and all related matters - a true professional. A first class service all round. We would strongly recommend.
John Β· 17 August 2021
Agent replied
Hi There John - Firstly thank you for posting such a detailed review regarding you experiences with Sophie and the St.Neots team. Your comments are really appreciated.
Secondly, thanks for the FIVE star rating!
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5/5
GoogleI recently had the pleasure of working with Jenna for the purchase of my motherβs new house, and I cannot recommend her highly enough! From our very first meeting, Jenna's professionalism and expertise were evident. She took the time to β¦
Andrew Β· 8 October 2024
Agent replied Β· 24 August 2024
Andrew, just wow! Thanks so much for taking the time to write such a thorough review for Jenna @Thomas Morris St Neots, and i am not surprised to hear she went above and beyond to assist and we agree, she truly is a "gem"
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5/5
GoogleJust completed the selling of our house, very good service from the start and very good communication from Jenny up to the completion, thank you to all the team.
Hetty Β· 23 March 2025
Agent replied Β· 24 August 2024
Hi Hetty thanks for the 5* review and you were happy with the service from Thomas Morris St Neots.
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1/5
TrustpilotDo not trust Thomas morrris is something goes wrong
As a homeowner who is currently renting from Thomas morris I would advise to avoid at all costs!
Numerous issues reported and nothing has been done, the list is below:
Mould in a room that has caused loss of furniture and clothes! Caused by a leaking roof that has been reported more than once! But still nothing has been repaired
Block pathway that is sinking due to subsidence and is a safety hazard to all who enter on to the property.
Washing machine reported ripping clothes and leaking from the drum! Yes we had to replace this with one we purchased and fitted ourselves.
Fridge freezer that failed due to over freezing? Apparently our fault? But yet again all our food had to be thrown away and we was left without a fridge for 3 days.
Previous owner property? Even a disabled metal ramp that is so dangerous we have had to block off the garden to one side.
Cracks in the ceilings and the carpet underlay being of poor quality with stains all over the carpets, that in the end we cleaned as it was disgusting.
Greasy blind in the kitchen and lights that donβt work under the kitchen units.
A toilet that continues to leak, that we have fixed ourselves and also had to replace the faulty toilet seat and shower holder.
Staff members entering the property without authority and notice? Extremely disturbing considering my partner had just given birth and also was in bed at the time?
Carbon monoxide alarm located in the wrong location ie next to a door and not within a gas appliance location as per manufacturerβs instructions.
Smoke alarms that were never in date, hence the alarms going off because they had passed the date of use! Then to not having any alarms for more than 8months! Illegal and not to the law.
A consistent harassment from the agent, when I have helped keep the boiler in a safe condition. However the heating system is default and does not work as it should.
All these issues while still charging a price! I donβt think they care about the tenants at all, in fact we are treated in disregard and that think because we rent we donβt have any money or sense. Well guess what you have my notice now.
Avoid this letting agent at all costs! They are rude and cannot handle any issues at all! Thankfully me and my partner never have to use them again! Iβll await my deposit(no doubt they will try to avoid paying).
Michael Β· 3 June 2024
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5/5
GoogleFirst class service from first contact to sale. Special thanks to Andrea for looking after us. I would definitely use Thomas Morris again in the future.
Keith Β· 22 May 2022
Agent replied
Thank you Keith - we really appreciate your comments and 45 star rating - I'll make sure that Andrea and the St.Neots team are made aware of your review.
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5/5
GoogleThanks to Christian for the viewing last Monday. Helpful, courteous and an easy manner. Made the viewing feel comfortable and we felt relaxed on the tour.
Kevin Β· 22 May 2022
Agent replied
Thanks Kevin - I'll make sure that Christian and the team are aware of your rating and comments.
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5/5
GoogleThomas Morris and the team are ALWAYS available for home tours and queries. Their responsiveness is incredible. If they donβt pick up, they always call back no longer than 5-10 minutes later; Seriously! Whether you're purchasing or looking β¦
Armand Β· 8 October 2024
Agent replied Β· 18 June 2024
Armand - thank you for taking the time to review the team @Thomas Morris St Neots, great to hear that the are always responsive and assist in all areas.
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5/5
GoogleEveryone at Thomas Morris, St Neots branch were really helpful during the sale of mums bungalow. Andrea in particular was positive and understanding. She regularly and clearly updated us and kept in touch, dealing with every query and β¦
Lesley Β· 8 October 2024
Agent replied Β· 24 August 2024
Hi Lesley thank you for taking the time to write a review for Andrea and the team @Thomas Morris St Neots, they will all be pleaded to know you are very very satisfied customers.
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5/5
GoogleWe would like to thank everyone at Thomas Morris for all their help and support with buying and letting our homes nothing has been too much trouble always on hand to help thank you
Adrian and Jackie
Jackie Β· 30 July 2019
Agent replied
Wow! Thanks for that - I'll make sure all of the team are aware of your comments.
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5/5
GoogleI called and spoke to the lovely Sarah with a query on an EPC as a landlord. As always I received the most speedy reply and nothing was too much trouble.
Thank you Thomas Morris ! You never let me down and always provide a top service !
Highly recommended!
Marion Β· 23 March 2024
Agent replied Β· 25 October 2023
Thank you Marion!
I will pass this on to "lovely Sarah"...
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5/5
GoogleGreat service. Easy to talk with and communicate throughout process.
Alice Β· 23 September 2025
Agent replied Β· 24 March 2026
Thank you for your comments Alice. great to hear that you were pleased with our communication and service.
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5/5
GoogleI was having a late life crisis and cannot speak highly enough about how TM staff have handled me, my situation and the business of selling my house. I went to them this time having been impressed by their attitude of care on two previous occassions.
Phyllis Β· 22 May 2024
Agent replied Β· 29 July 2023
Glad we could help Phyllis - always happy to assist.
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5/5
GoogleWhen I had an appointment for a rental viewing, my contact, Holly, really went above and beyond!! She was very professional, really helpful, informative, and answered any questions I had regarding the property, and the surrounding areas!!! Sheβs a real credit to the Thomas Morris company name ππ» β¦
Ian Β· 23 March 2024
Agent replied Β· 14 February 2024
Hi Ian, what a great review, and that Holly is a credit to Thomas Morris, we think so too.
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5/5
GoogleFantastic company with a fantastic service. Never had a single rent arrear in 5 years. They always find me the best tenants. Highly recommend
Tom Β· 26 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.