1/5
TrustpilotConstant Problems
As a landlord I am constantly complaining, terrible communication, poor information and generally regret ever using them
Trusted Agent profile · St Neots, Cambridgeshire
Verified
Thomas Morris St Neots reviews
★★★★★
461 reviews across 3 platforms
4-6 Market Square, St Neots, Cambridgeshire, PE19 2AW
Part of Thomas Morris, see every office.
Thomas Morris's office in St Neots, Cambridgeshire, at 4-6 Market Square, is rated 4.7 out of 5 across 461 reviews on three platforms, including 378 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Thomas Morris won in 2026.
378
Reviews on Google
This office
71
Reviews on Facebook
Business-wide
12
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reputation Matters · videoWatch: Steve Thompson on winning with Google reviewsSteve Thompson, Thomas Morris · 16:42
Reviews
Every review we hold for the St Neots office, from every platform, shown as written. First names only.
Trustpilot5/5
GooglePersonal & professional service from all at Thomas Morris. The down to earth approach is refreshing & stands out. I was shown a property by Sarah who was enthusiastic, knowledgeable and had great ideas about the house. A great experience.
Agent replied · 15 November 2023
We're so pleased that you had "A great experience" Chrissie. Thank you for your review and 5 star rating.
5/5
GoogleAfter being on the market for 3 months with an agent and not receiving the best service we decided to instruct Thomas Morris and after only a few weeks the property was sold. Every one in the office has been a great help through out the …
Agent replied · 26 August 2023
Thank you so much Ollie - it really has been a pleasure helping you!
1/5
GoogleUsed to be great but has gone downhill recently. So we had to drop them as the letting agent for our property due to declining service quality. …
Agent replied · 25 June 2024
David - really sorry to hear you were disappointed with our service levels. We will look to work harder to improve on the area's you mentioned. Meanwhile we wish you the best with your chosen letting agent.
5/5
GoogleVery professional service in these difficult times. Andrea kept us informed about our sale regularly, even on her days off.
Agent replied
Hi Sharon - As you say we certainly do live in " ...difficult times..." and I'm happy that you were looked after so well. Thanks for you review and rating. I'll let Andrea and the team know.
5/5
GoogleGreat service, Sarah Hazeldine showed us around a properly and was so informative. I really like the information sheets they provide you when you view a property to support you to make a well rounded decision. I truly recommend.
Agent replied · 20 February 2024
Hi Katy, I am so pleased Sarah came armed with the information to give you a full viewing experience, and will be very happy with the recommendation given, thanks
5/5
GoogleHaving used Thomas Morris Sales and Lettings to buy the house in Luke Street, I was relaxed and confident that they would do a great job. The manager of the St Neots branch (Andrea Delaney) took charge of the process from day one and very …
Agent replied · 22 May 2024
Hi Mr Sparke, Thank you so much for that review. I'm pleased that Robert looked after you so efficiently. The St.Neots team all work very hard to deliver high levels of service and they will be delighted with your comments.
5/5
GoogleWe are currently going through the buying process with TM and our fantastic sales agent, Sarah H, has made the process super easy for me and my partner! She has kept us well updated and the has put everything very plainly with us. We have …
Agent replied · 29 July 2023
Thank you Oliver - your comments and rating will be very well received by Sarah and the St.Neots team... much appreciated!
5/5
GoogleWe have recently purchased our home through Thomas Morris St Neots. Each member of the team has been professional, friendly and supportive throughout the whole process. …
Agent replied · 23 October 2024
Thank you Ashley, the team at St Neots will really appreciate your kind words and 5 star review
5/5
GoogleI, and especially on behalf of Janet, my dear late wife, would like to thank Thomas Morris St Neots, for the highly professional and friendly way they have assisted and guided us through the sale of our property. It was a real pleasure to …
Agent replied · 25 October 2023
Thank you Mr Moran - your feedback is greatly appreciated. I will pass on your kind comments to the team at St.Neots. Thank you!
5/5
GoogleAs a first time buyer I was nervous. The staff at Thomas Morris were extremely friendly and supportive during the whole process. I would definitely use them again in the future. Jenna - thank you so much.
Agent replied · 15 November 2023
Hello Claudia and THANK YOU very much for your comments. I am very pleased that Jenna and the team were so supportive.
5/5
GoogleI have had a great experience with Thomas Morris and in particular with both Andrea and Jenny throughout the marketing and the help they gave after I accepted the sale offer. Jenny in particular was a massive help in keeping the sale moving and communicating between myself and the buyer. Really great service throughout and would happily recommend. Thanks!
Agent replied
Thank you for taking the time to leave a review Nichola - it really is appreciated. I will pass your comments on to Andrea and Jenny.
5/5
GoogleI had jenny and jenna help me with buying my first home, both where excellent and helped me with any queries in a timely manner and had great communication with me throughout the purchase...would recommend!
Agent replied · 17 April 2024
Kathryn thank you for taking the time to write a review, Jenny & Jenna @RThomas Morris St Neots always strive to assist and will be pleased to know this
5/5
FacebookExcellent service. Sarah was an absolute godsend and made a very very stressful experience easy to cope with. Cannot recommend highly enough.
Agent replied
Thanks you David!
5/5
GoogleWe cant praise the team at St Neots Thomas Morris enough. From the first meeting we felt extremely confident they were the best Agents for us. The house sold in about 8 weeks at full asking price. Communication was excellent, even received …
Agent replied
Thank you Alan - what a detailed and thoughtful post about your experiences with the St.Neots team. I know that they will be very happy to see your review.
5/5
GoogleI am a first time landlord and needed help and direction with a difficult tenancy. Having chosen Thomas Morris, as they were the estate agent who sold me the property, I found all the staff to be helpful, but in particular I found Sharon Sculpher to be excellent. Not only in her communication and advice, but also in her quick response to any queries I had, despite her heavy workload.
Agent replied
Hi There Gary - Thanks for this review, I will make sure that the team are aware.
5/5
GoogleHelpful staff and very welcoming presence. Really appreciated the support from them.
Agent replied · 24 March 2026
Thanks for the 5 star review Jonathan - glad you felt supported.
5/5
GoogleSarah H at Thomas Morris is excellent. She is very knowledgeable about the town and its surroundings and is charming and patient on the property viewings. A pleasure to deal with and an expert service.
Agent replied · 25 October 2023
Thank you Paul - we agree with everything you say about Sarah. It's a pleasure to deal with you too!
5/5
FacebookSarah has been amazing as always. Takes her time and is always available for advice and support. She really helped push this mortgage along when another company was letting us down.She’s working on another mortgage for me now, so that says it all!
5/5
GoogleWe used Thomas Morris for our sale and found them excellent. They were responsive, marketed the house very effectively, and were a pleasure to deal with, being both personable and professional. What really set them apart was the effort they put into keeping everyone up to date and chasing things up through conveyancing: in a difficult time, it made all the difference.PositiveQuality, Professionalism
Agent replied
Hi Jonathan - Great to hear your thoughts about the team at St.Neots and that their efforts "... made all the difference." Thank you
5/5
GoogleFran, Andrea and the whole team at Thomas Morris have been brilliant so far in progressing the sale of our property. When our original buyers fell through (through an issue elsewhere in the chain), the team worked tirelessly to find a …
Agent replied
What a lovely review Jonah - THANKS!
5/5
GoogleExcellent service, good communication and very pleasant people to deal with
Agent replied · 25 December 2024
Thank you for this 5 star review, it is good to hear that you had a good experience.
5/5
GooglePurchased our first home together through Thomas Morris. They were always very helpful and professional whenever we dealt with them. Would wouldn’t hesitate to recommend to anyone for a house purchase.
Agent replied · 20 November 2023
Thank you Rachel - we appreciate your comments and offer to recommend.
5/5
GoogleWe’re currently working with Sarah to find our first home. And so far she has been really helpful when it comes to viewing properties and explaining the processes to us. She’s advised on Solicitor quotes and on properties/viewings and we’ve …
Agent replied · 26 August 2023
What a lovely review - Thanks Emma!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Thomas Morris St Neots
How many reviews does Thomas Morris St Neots have?
Thomas Morris's St Neots office has 461 reviews across three platforms: 378 on Google, 71 on Facebook (across the whole business), 12 on Trustpilot (across the whole business).
What is Thomas Morris St Neots's rating?
Thomas Morris St Neots is rated 4.7 out of 5 across all 461 reviews, and 4.8 out of 5 on Google from 378 reviews.
Has Thomas Morris won any awards?
Yes. In The Trusted Agent 2026 awards: Thomas Morris, St Neots won Platinum; Thomas Morris, Ramsey won Platinum; Thomas Morris, St Ives won Platinum; Thomas Morris, Huntingdon won Gold; Thomas Morris, Royston won Gold; Thomas Morris, Biggleswade won Gold.
Where is Thomas Morris's St Neots office?
Thomas Morris St Neots, 4-6 Market Square, St Neots, Cambridgeshire, PE19 2AW.
