Trusted Agent profile · St Neots, Cambridgeshire
Verified
★★★★★
461 reviews across 3 platforms
4-6 Market Square, St Neots, Cambridgeshire, PE19 2AW
Part of Thomas Morris, see every office.
Thomas Morris's office in St Neots, Cambridgeshire, at 4-6 Market Square, is rated 4.7 out of 5 across 461 reviews on three platforms, including 378 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of six awards Thomas Morris won in 2026.
378
Reviews on Google
This office
71
Reviews on Facebook
Business-wide
12
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St Neots office, from every platform, shown as written. First names only.
5/5
GoogleI have recently sold my flat through Thomas Morris who came highly recommended, Jenna & Liam have both been fantastic throughout the process who were always happy to answer my numerus questions. They made the entire process of selling my …
Thank you for taking the time to write this review. I am pleased that you have had such a positive experience with Jenna and Liam at St Neots. Thank you for using our services and best of luck for the future.
5/5
GoogleJenna Lodge met my wife and I to view what turned out to be a very nice house on their books. She was so helpful and pleasant, giving information when required and allowing us thinking time when it wasn't! Such a lovely experience thank you Jenna.
Well thank YOU Andy for taking the time to post this. It will mean a lot to Jenna and the team.
1/5
TrustpilotSeriously terrible referencing process
The staff I dealt with were generally welcoming and friendly. My issue with this estate agent is their shocking referencing process. First of all the referencing process itself was literally a conversation with an AI bot on some website. I never even spoke with a real person from their so called ‘referencing team’. This AI bot they have doing their referencing checks found that my partners mum had a CCJ from six years ago (when my partner was a mere seventeen year old boy). As far as I know this should not affect us because the ccj was related to my partners mum- who would not have any part in renting the property! Following this they, *without checking with us*, immediately offered the flat we had applied for to somebody else and kept our holding deposit ‘as a forfeit for providing misleading information’ (which we didn’t even do). Yay! To my understanding you do not need to disclose that you have adverse credit just because a family member *who is not applying to rent the property* has adverse credit. Let me reiterate this ccj had nothing to do with us. We think it flagged up because it’s related to his current address as he currently lives with his mum. All they had to do was call us first and say ‘are you aware you have a ccj from 2019?’ Before offering the flat to somebody else. We could have got to the bottom of it pretty quickly. But never mind. Anyway it’s a shame because the people we dealt with up until this point were totally fine. They just need an actual referencing team (and if they do have one they need one that actually does their job) and I think it would be good practice for them to double check before offering your property to somebody else based on poorly checked information.
5/5
GoogleI had the pleasure of working with Marie throughout the purchase process. As the purchaser’s solicitor from Muve Conveyancing, I found her to be professional, responsive and proactive at every stage. She kept both the client and us fully …
Good afternoon, Thank you for taking the time to share such thoughtful feedback. … More
5/5
GoogleI'd highly recommend Thomas Morris St Neots for anyone looking to purchase a property, the whole team are lovely and always on hand to answer any queries. Jenna, in particular, has been invaluable in my property search. …
Thank you Francesca for such a detailed and glowing 5 star review, Jenna takes great pride in delivering a first class service, so she will be really happy to read your comments
5/5
GoogleEloquent, relevant and totally pertinent. Sarah has been so involved with our move. Great job thank you so much. Big shout out to Lisa too, as above and a lovely person.
Many thanks Adam - I will pass on your very kind comments to Sarah and Lisa.
5/5
GoogleRecently sold my house with Thomas Morris and found their service to be very professional. Importantly I felt supported and able to have pragmatic conversations throughout the entire process. I would recommend.
Chris, appreciate the 5 star review and recommendation. Thank you again for your valued business
1/5
TrustpilotDo avoid Thomas Morris at all costs
My process of purchasing a property started in April 2022. From my first viewing I mentioned to the agent, I got a pet, I also mentioned it on my second viewing with the manager of the branch ( with my friend being a witness) who said that they have known the landlord and the vendor ( deceased) and ensured me that it shouldn't be a problem. Nothing was noted in the advert either. The office recommended me a mortgage adviser but we had an issue getting a decent mortgage due to location and therefore lower price was proposed and accepted. Paid £490 for the mortgage advisor. Meantime I started the process with the solicitor, paid for the search ( approximately £350) and the nightmare began. It took 5 months to go through the process. At one point the solicitor 'disappeared' without even sending an email or someone from the office having the courtesy to contact me that she is on long leave. I could not reach out the office ( message on the phone about how busy they are and I should contact my solicitor), and my solicitor not answer( another message about how I will hear from her when she is back but not said when) and the estate office did not even bother to check on the process - why would they, it is not high purchase, right? If I remember correctly it was for about a month. Absolute nightmare in communicating, yeah emails were sent out if I chased it, the estate office would send their email but that was it, weeks and weeks of waiting but no one really got to the bottom. I raised my concerns with my solicitors and the agency so many times but I hardly got any reasonable advice apart from 'it's up to me how Am I supposed to know what the process is like - isn't that the reason why people hire professionals to make the process safer and easier for them? 5 months in, in addressing last two enquiries, suddenly the landlord does not accept pets. Where was my solicitor and what kind of job was she doing when this was the potential risk? Where was the estate office in communicating with the landlord who they knew to know this in the first place so I would even bother to start the process? Why was this not in the advert? So about £850 shorter, wasted 5 months of my life on this, with a rapid increase in the mortgage rates atm where I could move on and buy something by then, the solicitor did not even bother to forward me the last communication with the vendors' solicitor so I can see how things were closed off. We agreed she would not address one point, totally dismissed. Basically I hired a admin for sending the emails in and out but when I suggest a meeting with the vendor and landlord, I was told that I could say something inappropriate. Interestingly, there is no problem to communicate with the sellers with other properties, they often show you around. Very unprofessional. Maybe you jump around people who buy expensive properties, but you should be ashamed of yourself - both offices for dealing with clients this way. Disgrace. Everyone was aware I got a pet, and no one was bothered. The estate office did not even have the guts to call and say we are sorry. In 2022 there are landlords who think that dog barking is an unjustifiable reason while barking is a natural way of communicating for canines and I work from home full time. Plus there was a change in law recently on this so where was my solicitor and where was the agency???????? Never ever. Shame on you, all of you.
5/5
FacebookMy coworker referred me to MRS Kirkland Tina. He and his family spoke highly of her and said she was military friendly, so I decided to reach out to her. From out first interaction, I was very pleased. She was clearly very knowledgeable and seemed dedicated to her clients. As a first time of my investing, I was anxious about the process, but MRS Kirkland Tina took the time to provide me a virtual orientation that covered everything one would need to know to get started. I ended up investing with her with $5,00 because of the area I was looking to purchase in. MRS Kirkland Tina was also phenomenal! MRS Kirkland Tina checked in with me and I'm now earning $6,900 weekly and always available anytime I had questions. MRS Kirkland Tina ensured that I felt comfortable through the entire process and made it enjoyable! I highly recommend this realty company! Contact her viaEmail:kirklandtina7@gmail.comWhatsApp: +1 (970)638-3982
5/5
FacebookExcellent trading platform and great overall trading experience, I have been using this broker service for quite some time and I am truly satisfied with the services, Swift withdrawals, and prompt customer service Perfect and honest broker company, I really had a great time trading with this broker company Withdrawal is fast and services are all efficient I invested $500 and made a profit of $6,050 within a week if you are looking for a good investment platform quickly contact Mr. Ethan Payne Via,Email: ethanpayne700@gmail.comWhatsApp:+44 7862 075181
5/5
GoogleWe were shown a few houses through Thomas Morris and they were great, Sarah was very knowledgeable about the properties and the surrounding area. I would recommend them.
Hi Micheal thanks for your 5 star review and recommendation, I am sure Sarah will keep up the good work and her knowledge base.
5/5
GoogleI've been very happy with the service at Thomas Morris, especially Calum Weaver who helped secure the perfect property for myself and my family. He was very responsive and professional, we chose this rented property over a similar one because we were so impressed with the service at Thomas Morris.
Thank you Megan. I'm so pleased that you were so happy with Calum and the team at St.Neots.
5/5
GoogleI would like to say a special thank you to Calum. He was quick to book me in for a viewing to a newly listed property. Within 24 hours I had found a place to rent and agreed terms with no messing or waiting around. …
Hi Abbey - thank you for this review.
5/5
GoogleI just want to say a big thank you to the team at balgores in Brentwood, Jamie in particular for supporting the sale of a home. They were always professional and guaranteed me a smooth sale and thats exactly …
Good afternoon, Thank you for your 5* review. We love hearing positive feedback from our clients and we will pass your kind … More
5/5
GoogleI would like to address this review specifically to Freya Brown, who has been great and professional with her support and knowledge about all the properties that she has showed me. …
Hi Eimar, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!
5/5
GoogleWe popped in recently to Thomas Morris and were really impressed with their customer service. Calum Weaver was able to get us a viewing at short notice and went out his way to facilitate us getting a rental which is going to benifit our family. Greatly appreciated.
Thanks you Jon!
5/5
GoogleAndrea and the team at Thomas Morris have been excellent at selling our property. Andrea is clearly an expert in her field and has been incredibly helpful throughout the process. The communication and responsiveness from the team has been superb and I honestly couldn't recommend them enough.
Thank you for this review Caitriona and for your offer to recommend our services at St.Neots. I'll let Andrea know about your review.
5/5
GoogleQuick sale with great communication. Felt they were definitely working for us unlike my previous agent.
That's great feedback Helen, thank you
5/5
GoogleWe recently left a contract with another Estate Agent and left were angry by the experience, in what is a stressful process anyway. Our criteria are simple: communication, proactive sales and professionalism. Kevin and his team talked the talk, and then actually walked the walk and delivered a solid sale with 10 days.
Thanks Lez! What a fantastic review - I know that Kevin and the team will be delighted to read your kind words.
4/5
GoogleMany thanks for Jenna, Andrea and Thomas Morris teams to helped us to sold house Thanks for all good services yours done always keep informed from start to the end …
Hi Prapatsorn, thank you for taking the time to leave a review for us at Thomas Morris Sales & Lettings St Neots. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleI have only recently started to look at properties and Jenna and the team have been extremely helpful with organising viewings and answering any questions and queries I have. Excellent, friendly and speedy service
We really appreciate your comments and rating Ben - thank you.
5/5
GoogleAndrea and the team sold our home in Bevington Way in 10 days. They did a great job and I really appreciated being kept in the loop by Sales Progressor Jenny. Thank you guys, for making what can be a stressful experience, a smooth one! (This is Emma, using my sons account!)
Hey Emma - thanks for your comments, for leaving a review ( on your son's account! ) and for the 5 star rating! So glad we could help.
5/5
GoogleAndrea and the team sold our home in Bevington Way in 10 days. They did a great job and I really appreciated being kept in the loop by Sales Progressor Jenny. Thank you guys, for making what can be a stressful experience, a smooth one! (This is Emma, using my sons account!)
Hey Emma - thanks for your comments, for leaving a review ( on your son's account! ) and for the 5 star rating! So glad we could help.
5/5
FacebookIts not only the huge profit you helped me earn in one week for that I am grateful for Mrs. Sherry, my most joy is that I have finally found the expert trader to trust with my money and invest with, I really appreciate your honesty and hard work, I found you almost at the point of giving up on trading because of scammers, but you proved you are different, and I am most grateful, I invest $500 and got $7,000 in just one week, I can boldly tell you Mrs. Sherry is the right expert to work with, contact Mrs. Sherry Murphy directly on theseMurphysherry303@gmail.com WhatsApp: +13618573869
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Thomas Morris, St Neots won Platinum; Thomas Morris, Ramsey won Platinum; Thomas Morris, St Ives won Platinum; Thomas Morris, Huntingdon won Gold; Thomas Morris, Royston won Gold; Thomas Morris, Biggleswade won Gold.
