Trusted Agent profile · St Neots
★★★★★
835 reviews across 2 platforms
Cambridge Road, St Neots, PE19 6AJ
Morris Homes Eastern Ltd's office in St Neots, at Cambridge Road, is rated 4.2 out of 5 across 835 reviews on two platforms, including 31 Google reviews rated 3.5.
Every review we hold for the St Neots office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and Supportive from the Very Beginning
We recently met with Ann at Morris Homes, St Micheal’s Park, after viewing a number of new build options around Northampton, and she has been excellent from the very beginning. Ann took the time to explain the different developments, layouts, and options available, making the whole process very clear and approachable.
1/5
TrustpilotDo not buy from Morris Homes!
We reserved our house at Bartle Meadows two months before it was supposed to be ready and Morris delayed it each week by one week for four months, not once did they pick up the phone to let us know this was happening, they relied solely on us to chase them each week for an update. We thought that this ordeal was over when we moved in but in fact it was just the beginning, we had over 300 snags that were identified, one of theses involved 22 out of 24 windows being damaged, now nearly two and a half years later there are still over 100 left. We have had six different site managers over the last two years and we have had to start from the beginning with each one of them as there appears to be no handover or notes stored by Morris on the outstanding snags, Morris’s contracts manager Darren Simpson told the site manager not to prioritise our snags as they should be focused on building the rest of the site rather than dealing with us. In addition to this Morris managed to issue opposing deeds to us and our neighbours which caused needless tensions between us. It took Morris over two years before they rectified these issues. We have had to take countless days off work waiting for trades to show up to fix the outstanding snags and more often then not they don’t show up or show up with inadequate equipment to undertake the job. One of these events involved a roofer turning up to fix a broken roof tile without any ladders. I would strongly recommend you do not buy a house from Morris as they do not seem to care about their customer service, the quality of their workmanship nor the disruption this causes to you.
5/5
TrustpilotGreenlakes Rise
We moved into our Morris Home on Greenlakes Rise in April 2021. Nicky the Sales Advisor was helpful and always on hand throughout the buying process. As with all new build properties there has been the odd issue, i.e. nail pops, small cracks due to movement, windows needing adjusting. Morris Homes have been extremely efficient in resolving any issues, very happy to recommend.
5/5
TrustpilotThe Willows at Kineton
Visited the Willows at Kineton, Geeta was very friendly, professional, and knowledgeable about Morris homes, she explained everything in a detailed way that was easy to understand. Nothing was too much trouble for her when showing me around the site and different properties.
5/5
TrustpilotFantastic experience
Hannah was more than helpful in every aspect with regards to buying and selling, we're so pleased to have called in the showroom, she couldn't do enough for us and now were on the road to buying our dream home, see you soon Hannah
5/5
TrustpilotMorris homes at Kineton
We visited Morris Homes in Kineton and we had a brilliant time exploring the showhome, with a thought to securing our own new build in the future. Geeta from the marketing suite took us round and couldn’t have been more helpful or done enough to ensure we got the most out of our visit. The homes are beautiful and the customer service is excellent. We are at the start of our moving journey, having recently had our house valued, but this has given us plenty of food for thought.
5/5
TrustpilotRecent experience at Morris Homes Development in Kineton, Warwickshire.
My wife and I had a great experience when we visited the Morris Homes Willows development in Kineton Warwickshire recently. We happened to be passing the site on our first ever visit to Kineton and were fortunate to meet Geeta in the sales office. Although busy with other clients Geeta took the time to greet us and make an appointment for a viewing the following day.During the subsequent viewing Geeta demonstrated great kindness, attentiveness, patience and professionalism. All of our questions were answered as best as she was able and the explanations of our options to purchase were clear and understandable given that we had moved house for many years. I would certainly recommend Morris Homes and Geeta’s approach to house sales to family and friends.
1/5
TrustpilotNo regard for residents when building
My mother who is in her 80s lives by the construction site of Greenmount Manor in Bury. Despite calls to Morris Homes, she is now highly stressed by the construction practices in place at the site. I was not surprised to find that Morris Homes are not registered with the Considerate Constructors Scheme. They seem to have no consideration for local residents and I would encourage anyone living in an area where they are planning construction to resist this.
5/5
TrustpilotExcellent Customer Service and Great Support Throughout
We recently purchased our new home at Morris Homes Station Grange and have had a very positive experience throughout the whole journey.
5/5
TrustpilotFive stars without hesitation - Greenmount Manor
Five stars without hesitation! From the moment we first engaged with Morris Homes, the level of service has been nothing short of exceptional.
5/5
TrustpilotLizette
Lizette is brilliant at her job. She’s made our journey amazing and so good that we have gone back to her again to purchase our second home! I would recommend her any day of the week! Thanks Lizette!
5/5
TrustpilotRecent visit to new homes development
I recently visited Houghton Grange and Nicky was particularly helpful, her knowledge of the construction and finish was excellent, and her enthusiasm really came across. The homes are stunning, we were very impressed.
4/5
TrustpilotUpholland Gardens
Recently visited as considering buying a property at Upholland Gardens. Pam was knowledgeable, helpful and very friendly. I’d feel confident buying from and dealing with Morris due to the quality on show. It would have helped to have a show home on site (or nearby) for the house we specifically wanted, but we have still seen enough to be very impressed.
5/5
TrustpilotI purchased my new apartment last year
I purchased my new apartment last year. From my 1st visit to the show home the process was easy and straightforward. The Sales Advisor was knowledgeable, friendly. Whatever query I raised. Prompt reply always. I am very impressed with the finish, quality and efficient after sales customer service received. Simply brilliant. I’d buy a Morris Home in future. As for recommending to my friends absolutely without a second thought.
5/5
TrustpilotHunsbury Grange
I don’t write reviews normally but having looked at a number of new homes sites in recent months, I felt the need to say how refreshing it was to talk with Lynne at Hunsbury Grange. She was very knowledgeable, enthusiastic, she listened to what we were looking for and immediately put us at ease. She explained far more to us than any one else had in the past, it was just a shame we decided the site was not right for us.
5/5
TrustpilotHunsbury Grange
Our sales advisor, Lynne, was so helpful and extremely informative. We really loved the property but are currently not able to buy being first time buyers. If you were able to provide some kind of scheme for us youngsters desperate to get on the property ladder, that would be amazing! A special thank you though, goes out to Lynne who was able to answer all of our questions and guide us through this difficult process. We will definitely be back when we are in a better position to buy.
5/5
TrustpilotHampton Waters, Peterborough
In the process of buying an apartment from Morris Homes at Hampton Water in Peterborough and so far we have had a great experience! Rob, our Sale Advisor, has been very helpful, friendly and professional from our very first meeting. We have been able to visit the property multiple times to measure up and to show family around to share this exciting time with them. Our plot is on the first phase which is almost complete and despite phase two being right next to it, our phase is beautifully kept, you'd almost not know you are on a building site. We are very excited to move into our new home and so far, would highly recommend Morris Homes to others!
5/5
TrustpilotSt Mary’s Park - Preston
I bought my first home on St Mary’s Park in Preston from Morris Homes and couldn’t be happier with the experience.Carol and Vic from the sales office went above and beyond from the start, helping me make all the right decisions and answering any questions I had. The show homes are immaculate and beautifully designed inside. I was the first person on my street to move in, so I’ve been living amongst the active construction. However, the builders are really courteous of the people who live here and they keep the site tidy, even cleaning all of the streets every Friday. The great experience doesn’t end after you move in, any issues were sorted out promptly and without fuss by Shaun, the site manager, and he went the extra mile to offer help with anything I needed.The Morris Customer Care team have also been outstanding and they respond quickly. For the few small things I’ve needed to go to them for, they’ve sent someone out next day or even same day if someone is on site. Overall I’m very happy with my Morris Home and would recommend them to anyone.
5/5
TrustpilotWe have been looking at a house on Lathom Grange
We have been looking at a house on Lathom Grange for the past couple of months and Lisa has been brilliant and accommodating with unscheduled visits, questions, arranging visits to other show homes and guiding us through the processes. Thank you and hopefully we will be moving soon with Morris Homes
5/5
TrustpilotWe visited The Grange Formby
We visited The Grange, Formby this morning. Great customer service. Our sales guide listened to our requirements and showed us three potential properties, one of which we love! Friendly, professional, relaxed.
1/5
TrustpilotJust awful build quality and aftercare
Just awful build quality and aftercare. Moved into our house and immediately had drainage issues which were caused by negligence during pressure test of the system and Morris Homes failing to remove the balloons from the drains, causing the whole house to back up. Then we had water through the ceiling because the shower waste was fitted incorrectly. Heating zones didn’t work and an upstairs radiator still connected to the downstairs zone - I can’t face them ripping down any more ceilings. Gas cut off on New Years Day because of a nail through gas pipe. Guttering not draining to down pipe, kitchen worktops not flush on the joins because flooring was put down afterwards and plinths forced back on without cutting down. The list goes on, and on, and on. Onsite builders very prompt to resolve issues for the first couple of weeks but as we were the last house built, they disappeared into the sunset and left us with their aftercare ‘service’, which I can only describe as woeful! I was then chased by the management company for my annual maintenance charge, despite having paid the first year up front to Morris Homes via my solicitor. Took nearly 2 years to resolve this and the reason for the dispute was that Morris Homes had kept the monies for themselves rather than pass it to the management company. Let’s now talk about the state of the estate… I always thought the lack of maintenance was due to FirstPort but we now know that all the unmown areas are still supposed to be maintained by Morris Homes and we still don’t know why we have building site roads despite the builders leaving 2.5 years ago. It’s a poor show and while I’m stuck with this level of service, hopefully others will read this and spend their money with a better builder or have their solicitor draft suitable contract terms to allow recourse against Morris Homes
1/5
TrustpilotSt George's Fields - Morris Homes failing its customers!
I do love my home, but feel quite let down with Morris Homes from an after-sales point of view. The roads on the estate are still not finished, despite the estate being fully completed over 2 years ago. We also have a constant battle with Morris Homes and their appointed contractor First Port, to keep the estate maintained. Residents have been fobbed off for months and months with the same excuses and a lack of care, or most importantly, lack of action by Morris Homes.
1/5
TrustpilotWOULD NEVER BUY FROM THEM AGAIN
Brought a new build house back in 2020. We had no end of problems. Poor finish, Repeated leaks, front door had to be fixed several times and replaced, the front garden sunk and had to be relayed, render on the house cracked, pipes under the sink not connected which caused flooding, leaky boiler in airing cupboard. The list goes on, we’re still finding issues now with the build 4 years on!!!! Then there is the estate it’s self. Morris homes once they finished building just packed up and moved on. They haven’t finished the roads now in 2024 so it’s like driving onto a building site everyday and they have no date on when or if ever they are going to actually do the roads!
1/5
TrustpilotSt George's Fields, Wootton - mis-sold a dream!
Build Quality - after a very positive sales experience it all went downhill from the day we moved in. Very quickly we had a snag list of 100+ issues. Plumbing issues were by far the worst - when we moved in our ensuite toilet was plumbed into the hot water mains and every toilet in our house has had at least one leak, with ceilings, carpets and flooring needing to be replaced. At it's worst we had a leak in our ensuite whereby there was actual sewage seeping up through the floor and it was only when we managed to get the Customer Service Manager out and he had to paddle across our sewage soaked bedroom carpet in bare feet, did Morris attempt to resolve this. Then when the painters came into redecorate our lounge after another leak they managed to splatter paint on our leather sofa, wooden furniture, curtains, walls and floor. For six months we had a steady stream of contractors coming in and out of our home, whereby every fix seemed to bring another list of issues. In the end we simply gave up ...The drainage is still shocking and there is a regular smell of sewage in the bathrooms. Our ensuite gets covered in black mould, despite the extractor working as it should and often being left on throughout the day and despite numerous attempts to treat it. Our shower has been fitted on the wrong wall, so every time to open the shower cubicle to step in the water sprays up the skirting and wall. This week we have yet another leak in one of our toilets.Roads and estate upkeep - we have lived in our house almost 7 years and the development has been here for 10 years, yet still we have no road surface. The road and pavements are in a state of disrepair. The grass areas are left until they are knee-high and as I look out of my window the hedges opposite have not been trimmed at all this year. The children's park is an eyesore and until recently had weeds in there were as tall as me. Between Firstport (the management company) and Morris themselves, it is a constant battle to get even the most basic thing done. It's pretty soul destroying to look out of the window of our home and feel as though we are still living in a building site, with no hope of anything being done to resolve it. As residents we complain and we chase, but nothing ever happens. We paid our hard earned money in good faith and all feel so very let down by the poor customer service and the commitment Morris made to all of us to complete the roads once the last house was built, which was 2 years ago now.Please do not be fooled by the glossy brochures and sales pitch. If you are even considering buying a Morris Home please go a visit a development that has been established for a few years as this will indicate what your home and surroundings will look like once Morris have got your hard earned cash and moved onto the next set of future residents, who just like us believed the dream that never really existed outside of the sales environment.Never EVER again! If I could give zero stars I would.
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