Trusted Agent profile · St Neots
★★★★★
835 reviews across 2 platforms
Cambridge Road, St Neots, PE19 6AJ
Morris Homes Eastern Ltd's office in St Neots, at Cambridge Road, is rated 4.2 out of 5 across 835 reviews on two platforms, including 31 Google reviews rated 3.5.
Every review we hold for the St Neots office, from every platform, shown as written. First names only.
5/5
TrustpilotCustomer satisfaction at Prince’s meadow Kirkham
I visited the Prince’s meadow at Kirkham with my family, and the lovely Hannah made the experience worth it.She was welcoming, very helpful and patient with us while talking us through everything we needed to know and answering all our questions.
5/5
TrustpilotA wonderful experience
I had a wonderful experience with Morris Homes-this was my first home purchase on my own due to divorce and without Angela in the sales office I don’t think I could have got through it. Her customer service was so kind and personal. She was a support throughout and genuinely cared about the whole process and how to make it smooth for me. My home is beautiful and so well finished. Even the site Manager made sure I had settled in and he and Angela helped me when I had trouble on my moving day. I would recommend 100% Morris Homes-in terms of the company, the customer service and most importantly-because of my beautiful home.
3/5
TrustpilotPLOT 49 0AKWOOD VIEW.
PLOT 49 0AKWOOD VIEW.The Covid effect obviously had a detrimental effect on our purchasing and selling experience with many delays and restrictions. That aside we had expected to gain a house from an established builder that reflected quality and customer care.Initially we were not allowed to view the house before exchange of contracts, which did not happen until completion on the same day. We eventually persuaded the agent to allow us minimal access just the week before; too late to make any amendments or corrections or to have the customary demonstration of the house although we did have access to a video. At this short viewing we were disconcerted to find there were no heated towel rails in the bathrooms which we had been assured of. This facility was an extremely specific essential need for us and clarified as provided by the Agent. A conversation which we both remember word for word. At this late stage we could not make any much-needed changes e.g., to electrical/lighting sockets etc. We also found that for a 4-bedroom house the supplied fridge/freezer was too small and non-user friendly. You must remove items and a shelf to enable the salad basket to be used/cleaned. A shelf in a kitchen cupboard was also “missing”.On the day of completion despite the monies having left our conveyancers office at approximately 1.30 pm we were not allowed access into our house until past 5pm so we and the removal company sat outside in much need of toilets, refreshments and shelter - it was freezing. No explanation was given for this and the key suddenly released on the intervention of our conveyancer who was appalled at the delay.On moving in we found the living room radiators did not work and the other radiators did not heat up fully for a several days, the kitchen cupboards were full of builder’s dust, the document folder for the appliances was incomplete and out of date, the front and back doors would not close properly. One of the bedroom’s floor was unfinished. The wood under the carpet was incomplete and we could not use the room until it was repaired. These matters were reported to the agent who said 'Alan' would be dealing with this and would be with us on the next working day which he was. We discovered there were insufficient keys for the windows and garage during this time and could not open the bedroom windows.When the BT engineer came to connect the phone, he found that the line in the living room had been installed incorrectly. This resulted in BT having to re install a line near the front door causing a further problem in respect of broadband connections which we did not have for several days. The visit from Alan was generally helpful but only clarified that the documents in the folder were either out of date or were wrong. We found there was no hole in the utility room cupboard for the washing machine hoses. Initially Alan said they would not do this unless a washing machine had been installed by Morris Homes which we found incredible. Alan eventually did this for us as a favour, but this is surely basic and should be done anyway. At the 7-day courtesy visit we identified 13 areas of concern. In view of the undertakings given by Alan only 3 were listed and signed off. The other 10 items were over a period resolved except for information regarding the intruder alarm (still not received), key for the garage, front and rear door adjustment and we are still waiting for these to be resolved.As our first few weeks have gone by, we discovered more and more evidence that the preoccupation inspection had not been effectively completed. We have reported these things to the Customer Care manager who told us that Alan would visit us in the 'New Year’, and we are still waiting.We have also identified a surface water drainage problem. We had to take remedial action ourselves by removing an area of turf under the dining room window to prevent water entering the house through the air brick. This concern was also reported to the Customer Care Manager in writing whose confusing response did little if anything to help resolve the matter.In general, we do like the property, but we feel that Morris Homes have not lived up to the customer care/quality standard we had expected. We do hope, however, that things will improve with the forthcoming 6-month visit.26 FEBRUARY 2021.
5/5
TrustpilotThe Beacons, Rugby
Alison has been amazing throughout. She knows so much about the development at The Beacons and answers all of our questions very thoroughly. She responds to emails quickly and is so friendly. Even the site team are helpful. Our home demo was informative and even the builders on site are so friendly and polite. We can’t wait to move into our new home! We are so pleased we chose Morris Homes.
1/5
TrustpilotDo not buy a new house from Morris…
Do not buy a new house from Morris Homes!!! we have been waiting 7+ years for our roads to be built and we still do not have drains that work or tarmac outside of our house that is more than 7 years old. they say they're doing something but no progress.
5/5
TrustpilotCarol at St Mary’s Park in Preston has…
Carol at St Mary’s Park in Preston has been so helpful and accommodating. We have had several meetings with her now and she is so knowledgeable about every detail and step in the process. We’ve peppered her with questions and she’s always available and happy to help.
1/5
TrustpilotUnfinished roads
Estate has been here for over 7 years st georges feilds in northamton . Roads still havnt been finished and we have been constantly ignored by morris who actually don't care. They have taken everybody's money and now cut ties without completing the job. Absolutely discussing
5/5
TrustpilotChris and Ruth gave me great advise on…
Chris and Ruth gave me great advise on how to buy a new home...
5/5
TrustpilotWe’ve just bought our new Morris home…
We’ve just bought our new Morris home and had a great experience. Jessica Williams at the Station Grange sales office was excellent, she kept us updated throughout and made the whole process really smooth.
5/5
TrustpilotAbsolutely love our new home:)
Always wanted a new build, but was always put off because we thought it would be a stressful experience.Fortunately for us it was the complete opposite. Pam was very helpful with all our queries and very efficient.We never got to see our home until the day we moved in. We was pleased to find that it was more spacious than we had anticipated and the garden was a very good size.
5/5
TrustpilotHampton Water
Visited the development at Hampton Water with my husband recently. Rob was incredibly welcoming, easy to talk to, and made us feel totally at ease. He answered any and all questions we had, and gave us all the information we needed. Lovely site.
3/5
TrustpilotI don't in all honesty consider that my…
I don't in all honesty consider that my house was completed to an acceptable standard before I moved in. The quality of some aspects, most particularly, the paint and woodwork (skirting boards/door frames) were, in my view, poor. The attention I received from the onsite staff, particularly Martin and Chris was very good but in many cases, they were not able to remedy all of the issues I had without basically removing all of the carpets and re-painting huge areas of the house including the stair banisters etc. I realise that I moved in during the height of covid-19 (this was not at my request). However, if I was moving in to the house then in my view, it should have been completely finished to a high standard.
4/5
TrustpilotBrilliant Service from Morris Homes
Morris Homes is excellent in what they do. From the first call until the house was sold to us everything was done in a professional way. Fei was great in getting us the price and the lawyer and was excellent in the rest of the process. Martin kept us informed in every stage and was very helpful to us. I would strongly recommend Morris Homes to who everyone looking to buy a house. They have got a brilliant services and a great team to work with.
5/5
TrustpilotI took out my mortgage with Morris…
I took out my mortgage with Morris Homes. The property in question is at St George's Fields, Wootton, Northampton. Special mention goes to Amy. Amy is very professional, a virtuoso in her field, very helpful and courteous. If I had any scepticism about my choice of a first home, Amy cleared such scepticism and convinced me of my choice. Today I couldn't be happier that I chose Morris Homes with the help, skill, expertise and excellence of Amy. I would recommend Morris Homes over and again. What are you waiting for??? Visit Morris Homes today.
2/5
TrustpilotGloss knocked off oh so fast
We moved into our first new home as a family in June. We’d waited a long time get our first home together after previously having our own separate homes. We chose our morris home after much deliberation on plots and designs but eventually settled on our choice and drove forward with the purchase. It was a big blow to have our new home derailed by coronavirus but it made us more and more eager to get our move date. We got to view our finished home the day before we moved in. It was then that the shine was knocked off our new home. The finish inside the house was great, until that was you looked past the initial wow. I informed the sales girl when we handed the keys back in after the viewing that I wasn’t at all happy with the paint finish. We had poor paintwork on top of rough woodwork that hadn’t been sanded down. We had paint runs in gloss that had been allowed to set. We had skin from gloss paint as well as brush hairs dried into the paintwork. There was patchy ceilings too. The ceilings had borderlines in the plaster work. The board joins were visible and there were rough areas on walls with bumpy areas. Our vinyl floor had glued dried into its surface. Our garden path had a trail of paint from house to gate dried into it. The metal strips around the doormat had glue residue and dirt dried into it. The cross bars on our windows were loose because clips had not been fitted. The shower trap was broken and covered up. A tile behind the shower control broken. 3 of 4 bifold doors were scratched. Protective film on upvc was still under seals on bifold doors, as it was with the shower tray and sealant run over it. Kitchen cupboards had carousels we’d paid for missing, doors rubbing when the opened because they weren’t straight. Cupboard doors wobbling because only one screw not 2 was in hinges. A chip in the worktop and multiple scratches in a brand new stainless steel hob. A shed with doors that didn’t meet in the middle letting rain inside and a bush missing from our front hedgerow. We also had no phone or internet for the first 2 months because the house wasn’t registered and phone lines were hidden by the builders. So what had started as a dream move has been a non stop battle so far from June 11th to today to get our problems fixed. The finish of the house is most certainly not what I would have expected from the best part of a quarter of 1 million pounds. Would I recommend Morris to a friend? Yes I would. Because despite the issues we have faced I believe that it’s probably not indicative of Morris as a builder. If it is, then there’s real issues. But I love my new home, our family will love our new home. But we can’t settle in until we get the finish we should have had that day before we moved in and viewed it.
5/5
TrustpilotThank you so much Jess for your warm…
Thank you so much Jess for your warm welcome and support today. I have been to many showrooms but never made to feel the way you made me feel today. Thank you for you infectious smile. Thank you Jess @ Shelbourne estates Northampton 🥰
4/5
TrustpilotHouse purchase Morris homes new build
House purchase took place during the first covid out break. Initially reserved house september 2019 and exchange contracts Nov2019. Estimated completion was end of Feb 2020. Completion date was delayed 3 times from the initial date. Eventually completed on the sale end July 2020.From start to finish house purchase took 9 months.There was a few snags on moving in... Wrong floor fitted in the main bathroom. Downstairs toilet sink not connected to the wall and installed incorrect. Kitchen cupboard kick plates installed incorrect. General scuffs on paint work in and outside of the property. Bi fold doors installed incorrectly. No internet or phone lines. I feel there needs to be more quality checking before releasing to the client. The client should not be highlighting obvious mistakes/issues. Sales agent and site supervisor have been great. Although we had the above problems they was all fixed within the first month and they gave us a painter/decorator for a day to touch up anything we wanted doing. I can highly recommend Rob and Lisa on the Waterside Village development, St helens.
5/5
TrustpilotAmazing Experience from start to finish
I bought a house through Morris at the beginning of 2020 and my experience was fantastic, the sales team were so helpful and supportive through and kept me up to date throughout the process, i got a fabulous home demonstration before i moved in and my house is perfect! There were a couple of touch ups and small snags I needed after I moved in and the site manager and the team couldnt have been more helpful. Would definitely recommend
5/5
TrustpilotHoughton Grange, Shelbourne Estates
We visited Shelbourne Estates, Houghton Grange on the off chance we could view the show home and available homes. Nicky Douse was very welcoming from the moment we walked in and went out of her way to personally show us around the homes on the development. Nicky answered all our questions and follow up emails very quickly and efficiently. Great job. thanks
5/5
TrustpilotLynne is so helpful and knowledgeable
Lynne is so helpful and knowledgeable. Her experience shines through. There was nothing available for me right now but I will definitely contact her again
5/5
TrustpilotMorris Wintringham
I went into the development at Wintringham near St Neots. Even though I am not in a position to move yet the sales person Angela was fantastic. She made me feel welcome when others hadn't and gave me the time and information I needed. When the time comes that I will am ready to move this will be the place for me
5/5
TrustpilotHoughton Conquest
We moved to our new home just over a year ago and we couldn’t be happier! We love our home & all the quality finishes. Yes, of course it has its snags and cracks as all new builds do but nothing is too much trouble, no job too small, all sorted immediately.We Highly recommend Niky in the site sales office and Morris homes, the aftercare is amazing 🌟 Thank you
5/5
TrustpilotMaximum rating for Morris development The Willows (Kineton)
I am taking the time to give a great review to Morris Homes (The Willows Kineton) for their outstanding customer service at reception.Geeta was great from the start, willing to listen and understand our current situation; she explained all our options, suggested a great mortgage adviser and took the time to present all available properties.Very professional with appointments and follow-up calls.
1/5
TrustpilotLeasehold Scammers
Was initially interested in purchasing a property but only found out when I SPECIFICALLY asked, that their homes are sold as Leasehold. They DO NOT offer to tell you this or make it plain on their website/advertising.Selling stand-alone homes as Leasehold is just a scam, plain and simple, as it cannot possibly be justified.Hoping the HMG will finally outlaw this scam soon and put these scammers out of Business or at least make them slightly more honest.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
