Trusted Agent profile · St Neots
★★★★★
832 reviews across 2 platforms
Cambridge Road, St Neots, PE19 6AJ
Morris Homes Eastern Ltd's office in St Neots, at Cambridge Road, is rated 4.2 out of 5 across 832 reviews on two platforms, including 31 Google reviews rated 3.5.
Every review we hold for the St Neots office, from every platform, shown as written. First names only.
5/5
TrustpilotMegan was a great help with buying our…
Megan was a great help with buying our first home at Alconbury Weald! She was friendly, approachable, and ever so helpful. All Morris staff from the site team to the customer care team have been great and we would recommend a Morris home to family and friends.
5/5
TrustpilotGeeta at the Willows Kineton was very…
Geeta at the Willows Kineton was very knowledgeable and spent time taking us round the last few homes for sale on this estate. Although we didn’t buy in the end it wasn’t anything to do with Geeta who did a great job of representing Morris Homes.
5/5
TrustpilotLizette at Broadacre, Lytham St Annes
Lizette has been fantastic with us on our journey so far to purchase a property at Broadacre. We first dealt with Lizette back in 2014 when we bought our first Morris Homes property and she continues to be as professional and diligent as ever this time around also.
5/5
TrustpilotAlconbury Weald - Megan
We have been searching for a home at Alconbury Weald for the past two years while planning our move from the US to the UK, and throughout that entire journey, Megan at Morris Homes has been absolutely exceptional.
5/5
TrustpilotGreat experience
We booked an appointment at Prince’s Meadows Kirkham. Our sales advisor Hannah was extremely welcoming and helpful. We arrived for our appointment and she talked us through what would be the best property to suit us. Hannah then showed us round the site, gave us a tour of a home we’re interested in. Finally she helped set us up with a mortgage advisor to help get the process started.
5/5
TrustpilotShelbourne Estates Hunsbury Grange Northampton
We were originally not looking to purchase a new build but after looking at Shelbourne Estates show homes at Hunsbury Grange we decided to cut out the chain and reserve a house. Lynne went above and beyond in helping us and when Lynne was not available Jess was also very helpful. There are a few small snagging issues and we are confident Scott and Ian will sort out effectively. I would highly recommend Shelbourne Estates
1/5
GooglePlease avoid this company at all costs. We raised a concern during the sales process (look into EWR before parting with any money) they said they’d only sell us the house if we sign a waiver to say we wouldn’t complain about Morris Homes’ lack of disclosure about the surrounding area and the location of their “premium” plots. Completely disappointing
5/5
TrustpilotMorris homes Upholland - Fantastic team
We recently bought a property from Morris Homes on the Upholland Gardens Estate. The whole process from first purchase to moving in has been brilliant. The service from Pam in sales has been amazing, from our first meeting to the day we got the keys. On-site builders (Anthony and his team) have also been fantastic and went above and beyond to ensure all works have been carried out. Great team and fab house builders 👍😃
5/5
TrustpilotWhat an asset Hannah at Prince’s…
What an asset Hannah at Prince’s Meadow, Kirkham is. We initially met last year but were not in a position topurchase. We returned on Saturday and Hannah was once again professional, helpful and informative, nothing was too much trouble despite it being the end of her working day.
5/5
TrustpilotOutstanding Help from Hannah at Rivington Park
I had a fantastic experience with Morris Home, and I want to give a special shout-out to Hannah at Rivington Park, who was absolutely brilliant from start to finish. She was friendly, knowledgeable, and incredibly patient, making the whole process smooth and enjoyable. Her attention to detail and genuine willingness to help made a huge difference.
5/5
TrustpilotNew home Upholland Gardens
We have recently bought a new home on Upholland Gardens which we are so excited to move into next week. The whole process from start to finish has been amazing, great service and management throughout. I can not thank Pam enough she’s always there at the end of the phone to help and I rang a lot. Thank you so much for all your help a long the way 😊 it’s been greatly appreciated.
5/5
TrustpilotPositive experience, beautiful homes
We are buying a house at Hampton Water and we are so happy with the quality of the house, all the nice touches that are basics at Morris and the process of buying. Rob is always really helpful and he kept us updated along the journey.
5/5
TrustpilotSuper staff
The staff at Morris Homes Kineton are all great. Thank you Keith for finding a parcel delivered to an empty home and taking it to Geeta in the show office. Geeta rang me today and told me my missing parcel was in her safe keeping. I am very grateful to them both
5/5
TrustpilotThe Orchards Cambridge
We have had a great experience with Alison Ayres who has been very helpful and professional!
5/5
TrustpilotRob has been great
Rob has been great. He was super friendly and helpful. He showed us several houses and discusses all the different options with us. He tried to find the right house for us, however it was not the right time for us in term of budget
1/5
TrustpilotHouse is nice, Customer Care are awful
House is nice, assistant site manager is great at fixing snags. Customer Care are awful. Incredibly slow response (weeks) to get a visit (months) and finally a repair (many months) that is not even of great quality. Clear faults are ignored; patio needed fully relayed due to all slabs wobbling, dining room is cold due to small radiators, heating clicks, floors squeak, cold pipes bang. All reported at the start of 2021 and none of it is yet fixed and no appointments even booked. Appalling.
5/5
TrustpilotRob at Hampton Water
I spoke with Rob at Hampton Water who was an absolute delight, he was very informative and helpful and answered all my questions in detail. Rob knew the development like the back of his hand, I would highly recommend Rob/Morris Homes if you are considering a purchase, you will be well looked after!
5/5
TrustpilotHOUGHTON GRANGE - VERY IMPRESSIVE
This is an accolade regarding Nicky and the Houghton Grange development, at Shelbourne Estates development, St Ives.We popped in without appointment to view a property and Nicky made us very welcome. In fact she was exceptionally helpful, showing us around a house and explaining the layout of Houghton Grange, which is very impressive. In fact we couldn't be more impressed. And Nicky is a star!
1/5
TrustpilotNobody cares
Nobody cares. We bought our house in July 2020 in the height of the pandemic. Morris homes' organisation, communication & customer service skills have been woeful since day 1. We've never not had a problem with the team 'looking after us' and have remained bitterly disappointed in Morris since we moved in. It is a shame really as the Plot and site itself is lovely, area is really nice too. Our main problem has been the team in charge of the snagging lists. The long and disappointing story goes as follows: At first we were speaking to an Ann-Marie in the service department, but then eventually her boss Steve Baker. Ann-Marie it seems lacks the skills necessary to do her job properly as she has never called us back after 'being in meetings' and has not been able to organise even the simplest of tasks. i.e booking a plumber. Our problems first started when our downstairs toilet began growing mould in one corner. We reported this very early on, but again, no organisation skills to book in a repair left us, a family of 3 with a small infant, with growing mould in our house. By the time we got someone to come and 'look' at the problem, it had grown to the utility room wall, above the sink. They then reported back and eventually someone was booked to sort it out. By this point I was very angry about being left in a house with a mould problem so I asked for some compensation. Ann-Marie said she would ask the question. No response, but no surprise. I then spoke to Steve Baker to sort something out and explained we wanted a plumber and kitchen fitter to remove our utility room sink so we could fit a tumble dryer in. He agreed to book them for us in November 2020. He agreed the work and the people to come and sort it. Then lockdown 2.0 happened, nobody's fault of course. Fast forward to February 2021 we were told a kitchen fitter and plumber had been booked. They arrived but immediately said the work takes longer than the time they were booked for and so therefore wouldn't start it as it would leave us a hole in the wall. Frustrated that our time had been wasted, I went back to Steve who said that he would rebook again, but to be told that he never would've authorised the work for us, as compensation, if he knew it would take a full days labour charge. (Nice to know we were only valued as a half day compensation) He refused to complete the work and i had another battle as he also claimed he knew nothing about the extent of work needed. He claimed we told him we just wanted the sink removing. I pushed back and explained this was never the agreed plan and was extremely unhappy with his assumptions as even before we moved in, we had enquired about the removal of the sink, to which we were told it couldn't happen. Eventually, 3 weeks later, I was told he would do the work and sign it off, but reluctantly. I told him I was disappointed in his and his teams communication and organisation skills, yet again and he tried to apologise that they had been very busy recently. Which I don't doubt, fair enough. The work was then booked again for April. The date came again, and no fitter or plumber turned up. Again. This time we were told because the roads outside on our estate were being laid down so the 'van couldn't get down the street' therefore they turned round, and went home. Not telling Steve until an hour later. My wife though as it happened, returned home easily that same morning, using the roads with no problem? Leading me to believe I am now being lied to? Not happy. The appointment was AGAIN moved to the week after, and I am here today on that date, still having problems as they haven't turned up again. We are currently waiting an excuse as to why the work cannot be completed this time. All along with our issues, I have agreed not to post our problems and concerns publicly and was promised they would all be rectified. I have lost faith, time and patience in trusting Morris homes and am not happy at all with the service we have received. The purchase of our dream home, we would not change. We love the house, area, neighbours and views. Hopefully those views will soon become unsullied when eventually I can look out my window and not see a ridiculously laughable marketing flag from Morris Homes, telling me they have a 5 Star customer service rating. I can assure you, they do not have even 1 star from us. I'm vastly disappointed in our experience and would love to discuss this with a Director of the company. I'd like to be given an opportunity to explain the situation, and a chance to help him improve his company, as I've heard many people say they've had similar problems. Morris Homes - please get in touch, you know who I am.Plot 270
5/5
TrustpilotPhil was very helpful today
Phil was very helpful today. He took us round a house we quite liked. Explaining everything we asked. As it turned out it wasn’t quite what we wanted. We wanted something larger. He suggested going back tomorrow to speak to Lizette but to phone first.
5/5
TrustpilotAs a first time buyer I can say that my experience has been excellent
As a first time buyer I can say that my experience with Morris Homes has been excellent. From the first viewing to moving in to the after sales. I bought an apartment in The Spires and the Sales Advisor was great! We went to view one apartment but were shown other available apartments on the site too. He was patient with all queries, introduced me to a reliable and extremely professional mortgage broker and kept in touch through the process, through to reservation and exchange of contracts. Any query was answered quickly and transparently through the process. Once a completion date was fixed, the home demonstration was done. A Morris Homes information pack, detailing the home buying/moving process and appliance booklets given. On move in day the team were so thoughtful and gave us a gift and a card. After that the 7 day settling in period, the buildings manager sorted out issues - scuffs on the walls because we asked for furniture to be removed in the first bed and fixing the leak under the sink. After this we were moved to the customer service team. A senior member of the organisation did an inspection of the property before we moved in and left a list of things to be completed. The customer service team booked in an appointment well in advance and all has now been fixed. I’ve also had a senior manager call me in my first and fourth week in the property to ask how things have been going. I LOVE the apartment, it came furnished, has high spec appliances and we’re very happy customers. I would recommend Morris Homes based on the service we have received. The attention to detail has been excellent and we’ve only been here for 4 weeks so far but all issues seemed to get resolved quickly and fuss free. And as a first time buyer they have made the process smooth and less stressful than it should be. Thank you Morris Homes and The Spires Team
5/5
TrustpilotCustomer satisfaction at Prince’s meadow Kirkham
I visited the Prince’s meadow at Kirkham with my family, and the lovely Hannah made the experience worth it.She was welcoming, very helpful and patient with us while talking us through everything we needed to know and answering all our questions.
5/5
TrustpilotA wonderful experience
I had a wonderful experience with Morris Homes-this was my first home purchase on my own due to divorce and without Angela in the sales office I don’t think I could have got through it. Her customer service was so kind and personal. She was a support throughout and genuinely cared about the whole process and how to make it smooth for me. My home is beautiful and so well finished. Even the site Manager made sure I had settled in and he and Angela helped me when I had trouble on my moving day. I would recommend 100% Morris Homes-in terms of the company, the customer service and most importantly-because of my beautiful home.
3/5
TrustpilotPLOT 49 0AKWOOD VIEW.
PLOT 49 0AKWOOD VIEW.The Covid effect obviously had a detrimental effect on our purchasing and selling experience with many delays and restrictions. That aside we had expected to gain a house from an established builder that reflected quality and customer care.Initially we were not allowed to view the house before exchange of contracts, which did not happen until completion on the same day. We eventually persuaded the agent to allow us minimal access just the week before; too late to make any amendments or corrections or to have the customary demonstration of the house although we did have access to a video. At this short viewing we were disconcerted to find there were no heated towel rails in the bathrooms which we had been assured of. This facility was an extremely specific essential need for us and clarified as provided by the Agent. A conversation which we both remember word for word. At this late stage we could not make any much-needed changes e.g., to electrical/lighting sockets etc. We also found that for a 4-bedroom house the supplied fridge/freezer was too small and non-user friendly. You must remove items and a shelf to enable the salad basket to be used/cleaned. A shelf in a kitchen cupboard was also “missing”.On the day of completion despite the monies having left our conveyancers office at approximately 1.30 pm we were not allowed access into our house until past 5pm so we and the removal company sat outside in much need of toilets, refreshments and shelter - it was freezing. No explanation was given for this and the key suddenly released on the intervention of our conveyancer who was appalled at the delay.On moving in we found the living room radiators did not work and the other radiators did not heat up fully for a several days, the kitchen cupboards were full of builder’s dust, the document folder for the appliances was incomplete and out of date, the front and back doors would not close properly. One of the bedroom’s floor was unfinished. The wood under the carpet was incomplete and we could not use the room until it was repaired. These matters were reported to the agent who said 'Alan' would be dealing with this and would be with us on the next working day which he was. We discovered there were insufficient keys for the windows and garage during this time and could not open the bedroom windows.When the BT engineer came to connect the phone, he found that the line in the living room had been installed incorrectly. This resulted in BT having to re install a line near the front door causing a further problem in respect of broadband connections which we did not have for several days. The visit from Alan was generally helpful but only clarified that the documents in the folder were either out of date or were wrong. We found there was no hole in the utility room cupboard for the washing machine hoses. Initially Alan said they would not do this unless a washing machine had been installed by Morris Homes which we found incredible. Alan eventually did this for us as a favour, but this is surely basic and should be done anyway. At the 7-day courtesy visit we identified 13 areas of concern. In view of the undertakings given by Alan only 3 were listed and signed off. The other 10 items were over a period resolved except for information regarding the intruder alarm (still not received), key for the garage, front and rear door adjustment and we are still waiting for these to be resolved.As our first few weeks have gone by, we discovered more and more evidence that the preoccupation inspection had not been effectively completed. We have reported these things to the Customer Care manager who told us that Alan would visit us in the 'New Year’, and we are still waiting.We have also identified a surface water drainage problem. We had to take remedial action ourselves by removing an area of turf under the dining room window to prevent water entering the house through the air brick. This concern was also reported to the Customer Care Manager in writing whose confusing response did little if anything to help resolve the matter.In general, we do like the property, but we feel that Morris Homes have not lived up to the customer care/quality standard we had expected. We do hope, however, that things will improve with the forthcoming 6-month visit.26 FEBRUARY 2021.
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