Annafield Estate Agents and Property Management reviews

★★★★★ 5/5

Google

We recently sold our property through Annafield Estate Agents and also viewed many properties to purchase. James was extremely efficient at arranging viewings of new properties for us to purchase and always made sure any questions were answered. We found a property we loved but hadn’t sold yet. James worked hard with us to try and secure a deal but unfortunately another buyer who had already sold came along and we had to let the property go. We were gutted but James was immediately searching for a similar property for us and sent over numerous recommendations which we viewed. However, on the day we sold, a property we had our eye on came back on the market with another agent. We put in an offer and this was accepted. This was not a reflection on Annafield at all and was purely down to personal preference for our next home. Annafield handled the whole process of finding another property extremely well and if the property we have purchased was on the market with them, we wouldn’t of hesitated to put in an offer. Hannah, Lisa, Alfie and Colin all communicated with us regarding viewings on our property with potential buyers and feedback was given promptly. We finally found a buyer last year and negotiated an offer we were happy with! After many months of battling third parties and their processes, Colin and James finally got us exchanged last week. If it wasn’t for the reckless chasing and Colin trying to keep the plates all spinning we wouldn’t be where we are today. A big thank you to the Annafield team!PositiveResponsiveness, Quality, Value

Grace · 18 June 2021

★★★★★ 5/5

Google

We cannot praise the Annafield team enough for all of the advice & support they have given us throughout the purchase of our new home in the St Neots area. Special thanks to Colin & Emma, who always kept us informed with our purchase. They came to our rescue several times to help us overcome obstacles that we met with the sale of our house, despite the fact it was on the market in a different area with a different agent! Nothing was too much trouble for them. Many thanks to the whole team.

Shelley · 18 June 2021

★★★★★ 5/5

Google

I can highly recommend Annafield Estates. Lauren Rowley was particularly helpful, she went above and beyond to try and get us the right property. Unfortunately for us, we couldn’t sell our home in time to buy our dream home but Lauren never stopped trying for us. Thank you Lauren for all you did!

Bobbie · 18 February 2024

★★★★★ 5/5

Google

Simply outstanding, both Peter and Gemma are incredibly professional and a pleasure to deal with. They have offered support and resolutions to all of the challenges we've faced. Its such a pleasure to deal with a team supportive team. First class communication and highly recommend. Thank you Gemma & Peter

Teresa · 18 April 2024

★★★★★ 5/5

Google

A massive thank you to Colin Chapman and Joe Hull for helping with the sale of house. Regally keeping us informed of how sale is going. Very professional and would recommend and use Annafield again.

Wayne · 20 December 2024

★★★★★ 5/5

Google

The Annafields team from day one did an amazing job keeping in contact with me throughout my process of purchasing my first property. Charlotte showed me around the flat and was really responsive in assisting me finalise the property purchase. Emma kept checking in for updates every week which was really beneficial when getting to the final stages of my purchase. Thankyou so much, I would highly recommend this team of Estate Agents.PositiveProfessionalism

S · 18 June 2022

★★★★★ 5/5

Google

I would highly recommend them. Right from the start, I knew I chose the right estate agent. Every member of the team have in depth knowledge that helped with the sale and put the stress away from myself. Special shout out to Chloe, Joe, Beccy and Keeley. Just want to say a huge thank you and look forward to my next chapter!

Bhavin · 18 June 2023

★★★★★ 5/5

Google

The Annafields team was fantastic in helping us sell our home. Big thanks to Keeley and Joe for arranging viewings around the clock and getting us offers within 3 weeks after going live. And thanks to Abigail for her support and patience during conveyancing, we could not have done it without you!

Celia · 11 June 2025

★★★★★ 5/5

Google

Gemma has been so helpful throughout my stay here while renting and is quick responding to emails which is good if I have any issues or questions about anything as it gets sorted as soon as possible.

Davina · 8 October 2024

★★★★★ 1/5

Google

Annafield Estates is a company of a generally high standard let down by their lettings manager. We rented a property with them for two years and paid every penny of rent on time, and while Alfie and Ben were always helpful, Lisa went out of her way to be petty and ridiculous nearing the end of our tenancy. She insisted when we were moving out that “the carpets hadn’t been hoovered as there were no hoover marks” and tried to scam us out of our deposit leaving us alone only when we made it clear we had photo evidence to back everything up. When we received the house, it hadn’t been cleaned and the neighbours told us the previous tenant was a drug dealer who had to be forcibly evicted. We looked past a great deal of issues in the property for the first few months including a broken extractor, boiler and heating issues. When moving out, we brought a professional cleaner in to ensure the house was looking its best for the next tenants. I was happy to give Annafield a good review, however Lisa really gave it her all to make it otherwise. I am attaching a video of the “unhoovered” carpet and screenshots from the report. Her list of demands kept growing to the point where she held us responsible for every speck of faded paint in the house which hadn’t been renovated in years. She sent us the report after harassing us on the phone and learning that we wouldn’t accept her behaviour. The report was copy pasted from when the last tenant moved out. The oven, carpets and curtains were all not very well cleaned- there was also rubbish and belongings in the out house. Perhaps Lisa could pay the opticians a visit, so she could tell when a carpet “hasn’t been hoovered”. Although she is senior in the company, her juniors have always shown more professionalism and industry knowledge. She attempted to illegally “inform” us that our rent had gone up after having been just put up (which her colleagues then had to sort out for us). She constantly muddled up conversations, payment amounts and bank accounts and even messed up our contract dates completely. It makes you wonder if she is suited to this role, or just talked her way into it. I would advise anyone thinking of renting with them to take pictures and videos of everything because Lisa will be on your back to scam you. Watch out for the initial inventory too if it has her name on it, she’ll have left out lots of details so that she can pin them on you later.

J · 19 March 2024

★★★★★ 5/5

Google

Having rented through several 'big name' letting agencies in the past, Annafield is a breath of fresh air - I dealt with Colin and Alfie who were approachable, available and enthusiastic throughout the process. I felt my requirements were well listened to when I was recommended properties; the viewings were informative did not feel rushed. I was kept in the loop and the referencing process they use, 'Vouch', is very efficient and easy. I look forward to them managing my new home and wish them every success as they grow.

Jynx · 18 June 2020

★★★★★ 5/5

Google

We used Annafield to source new tenants for two separate properties. We couldn’t have asked for a more concise, professional and successful outcome. Our contact was Gemma and we were always kept up to date with everything. Gemma was excellent and we would definitely recommend Annafield.

Mark · 18 April 2024

★★★★★ 1/5

Google

If you wish to be promised one thing and then at a later stage made out to be a liar then I would recommend this agency Inventory leaves items out then have no record of being able to charge tenant Charges for works carried out without giving you a quote Bad communication I initially rented flat out then few months later I had to prove I had a share in the flat , this was after I signed the contracts I have had dealings with many estate agents/ letting agents over past 45 years and These take the prize of how you would not operate A big thanks to Alfie who offers zero customer satisfaction and projects a zero impression of the brand I anticipate a reply as with past conversations they will defend themselves Obviously everybody has a choice but there are good quality agent’s around

Barry · 19 January 2024

★★★★★ 5/5

Google

We contacted Anna Field Estates to manage our rental properties, and I have to say, by far this is one of the best decisions we have made ! Colin Chapman is infectiously happy and optimistic and we felt he had everything under control. (Very reassuring) Lisa Thornton is a gem! She looks after our tenants to the high standards we were looking for. Super Happy with our team ! Thank you !PositiveResponsiveness, Professionalism

Zoe · 18 June 2021

★★★★★ 5/5

Google

We entrusted our first rental property to Colin at Annafield - a very good move. With his experience in property sales and rental, he guided us through the various stages of regulation, marketing the unit and vetting the applicants with the result that our first tenants moved in yesterday. Colin is the kind of person who is on your side and always goes the extra mile. We could not have chosen a better managing agent.

Gus · 18 June 2020

★★★★★ 5/5

Google

From a landlords perspective we want to find the right tenants to put in our properties. Gemma and the team did this swiftly and efficiently with no drama at all. Responce times were good and new tenants have picked up the keys!!

Phil · 18 February 2024

★★★★★ 5/5

Google

We used them for renting our property . The team is professional in all their approach and did extend their support & commitment until the end. Gemma was excellent and brilliant .

Deepa · 17 August 2024

★★★★★ 5/5

Google

As a landlord I need a fast, efficient and professional service and Annafield came through.They sold the property in just a few days and their communication and feedback was excellent making the whole process seamless and the least stressful experience of selling I have ever had. I chose them as I knew two of the team from school and wanted someone I could trust, Im so glad I did. Their service from beginning to end was professional, they have a friendly and efficient team that are a real credit to Annafield. I am about to market another property with them and would highly recommend them - thanks Annafield Team, you took all the stress out of selling........

Sarah · 17 August 2024

★★★★★ 5/5

Google

I was really happy with the service received from Annafield in support of the purchase of my property and really impressed with the way that the office was organised. Sales was my first point of contact, but once my offer had been accepted, I was moved to a team that focused only on closing the sale, which I thought was quite well thought out. Sometimes when dealing only with the initially person that showed you the property, (from past experience with other estate agents) it can be a little hard to get hold of them as they are out on viewings.

Chyna · 22 August 2023

★★★★★ 5/5

Google

The professionalism and dedication to the job by all of Annafield Estates staff, ensured that we had a positive experience right from the very start. We were so impressed by them that we also asked to use their removal service to move us to our new home. That was also a brilliant experience. Moving home can be a stressful experience but Annafields made it far less stressful for us. Thank you so much to all of the Annafield Estate staff. Kind regards John & Louise Fretwell

John · 22 August 2023

★★★★★ 5/5

Google

The staff from Annafield Estates were great every step of the way and would highly recommend using them! Upon viewing the property we've now purchased through them, we had dealings with Chloe. She was very flexible as we could only view the property after finishing work, Chloe was happy to accommodate this. It was clear that she had done her research on the property and was promptly able to answer any queries we had straight away, some requiring a fair bit of detail. This theme was continued when we returned for a second viewing and then in the negotiation stage. A couple of points worth noting are that Chloe was very personable and took the time to get to know us as buyers, secondly, when compared with other agents that we dealt with in St Neots, Annafield were great for knowledge about the property. Others we dealt with hadn't done as much research. Once the offer was accepted, our sale was handled by Ren who from start to finish was great. She really helped get things over the line. Without her having a contact within our buyers' solicitors, I don't think the sale would've completed as quickly as it did. If we are to sell this property at some point in the future, we will definitely be using Annafield Estates.

James · 22 August 2023

★★★★★ 5/5

Google

Chloe was excellent. She showed us around several houses, she gave us a thorough tour and then left us to have a think. I found her to be very professional. Once we found our new house she was helped with contacting all those in the chain before passing over to Ren, who has worked hard with all solicitors involved to make it as smooth of a transaction as possible. Myself and my husband would definitely recommend Annafield to others.

Daniel · 22 August 2023

★★★★★ 5/5

Google

A friend recommended Annafield who had sold their house within days for more than the asking price. Our experience was the same, we too had four buyers chasing our home. Keeley at Annafield guided us through the whole process with care and attention. A couple of months later we completed and now we are in our new home.

Duncan · 16 March 2026

★★★★★ 5/5

Google

Chloe was awesome. Everyone told us the house finding and buying process could take months or even years. We bought the second house we saw from Chloe, and the first house we saw was also with Chloe. She was really helpful through the whole buying process.

Owen · 18 June 2023