Maxine Lester Lettings and Property Management reviews

★★★★★ 5/5

Google

I can't recommend Maxine Lester high enough. We started as newby landlords back in 2004, then with Homequest, who Maxine merged with awhile ago, I can honestly say we've never had any issues whatsoever. Superb team behind her, always responds quickly with any issues, and what I like the most, she they look after both the landlord and tenant equally and fairly. Well done to you all, especially during the last two difficult years.

Mike · 17 June 2022

★★★★★ 1/5

Google

Bad experience with poor communication and no support Edit: Thank you for your response. Under no circumstances I am suggesting that the issue with the house was your fault. Neither you or the landlord could possibly know about the leaking issues when I moved in. My disappointment has to do only with how the situation was handled, the miss-communication and the lack of support during the challenging time of having to search for alternative accommodation during the lockdown of November. I have already expressed all these to you in my previous emails so thank you for trying to reach me but I wouldn't want to put any more energy to this. BestNegativeResponsiveness

Georgios · 17 June 2021

★★★★★ 4/5

Google

Very quick to respond to most questions, some questions raised during regular inspections do not get anwsered untill asked in wrighting via email but are always anwsered within hours/days of this. During the pandemic the service was not disrupted and the agent still acted promptly to all issues. During normal times the amount of inspections, 1 every 3 months or so is very intrusive particually as we have been tennents since 2016 and have had no to minimal issues. We would have expected the number to reduce to once or twice a year as we are long term tennets with no issues. However, the friendlyness of the staff and prompt way they handel issues and questions means we would recommend them and would choose them over other angents in the future as we know they can be trusted and relied upon.PositiveResponsiveness, Quality, Professionalism, Value

Molly · 17 June 2021

★★★★★ 1/5

Google

They refuse to give me my deposit. Tried to charge me £90 because there was no water in the property which I will NEVER pay. She told me that I agree to pay and I have the conversation recorded. She never mentioned any price and I never said that I was going to pay for this. When u rent a property u expect to have water. Then she made up in the email that I called them cos I had a leak. If u rent a property with this agency please install the app CALL RECORDER in your phone cos anything they tell u is a LIE. They're not trustworthy especially this woman called Bev. They give u the property dirty and when u leave the property, they expect u to leave it spotless. Avoid them, they are thieves. Make sure when you leave u take pictures of the property as proof and have a witness with u. My friends rented a property with them as well and it was a nightmare. They are racist too.NegativeResponsiveness, Quality, Professionalism, Value

Yolanda · 17 June 2021

★★★★★ 4/5

Google

I would just like to note the great service myself and my partner have received through Esmé Fryer, Lettings Negotiator of Maxine Lester Lettings & Property Management. Moving house is a stressful enough experience nevermind during a global pandemic and national lockdown, after contacting multiple properties and agencies, Maxine Lettings were one of very few to promptly get back to us with a reply, and the only one to contact us via phonecall that very same day. Esmé has been a breath of fresh air to talk to; incredibly lovely, understanding, willing and beyond helpful. Not once have we felt like a burden or a hassle, with no amount of questions too big or too small. She has been flexible and accomodating, and although unfortunately the availability of suitable properties for ourselves has meant we are yet to have been successful in moving, Esmé has kindly offered to keep us up to date with any new availability on the market that she knows will suit our wants and needs. Couldn't ask for a better service so far, Esmé you are a credit to the company. Thank you so much for your help. Fingers crossed we can move using Maxine Lettings in the future, as Esmé has installed the up most hope and trust in moving with this management! Great first impression.

Amy · 17 June 2021

★★★★★ 5/5

Google

Maxine Lester were very efficient when we first applied to rent the property. Almost everything was dealt with via email, which made things very convenient for us. We felt very welcomed at our meeting where we received keys, and all of our questions were answered. When lockdown began, we were contacted and asked if we needed any assistance regarding rent which made us feel very secure in our tenancy. It has always been easy to get in touch with them when needed. I would definitely recommend Maxine Lester - it's nice to have a lettings agent who are friendly, communicative and better than the others!!PositiveResponsiveness, Quality, Professionalism

Rachael · 17 June 2021

★★★★★ 5/5

Google

An excellent experience reletting my property - thank you all but especially Leanne with your regular updates, cheerful chats and attention to detail, particularly at this difficult timePositiveResponsiveness, Quality, Professionalism, Value

Kathryn · 17 June 2021

★★★★★ 5/5

Google

Esme was excellent and very accommodating to myself and my fiancée when finding and moving into an apartment from two different countries! Highly recommended.

Cameron · 17 June 2022

★★★★★ 1/5

Google

When we first visited the property, we were promised that certain things will be replaced or fixed such as new carpet, the downstairs toilet/bathroom. They already replaced the hallway carpet and told us every carpet will be replaced upon move in. They also had electricity repairs at the time on our visit but assured us that all the replacements & repairs will be done by our agreed move in date which was supposed to be the 1st September. 1st September came and they told us we can't move in yet. We had everything planned for our move and told them that. They offered us an apartment for a week till we can move in. At first I thought it was nice but then they charged us around 420£ for this one week. We could have stayed in a nice hotel for that amount. We were finally able and allowed to move in and noticed that the carpets and the downstairs bathroom wasn't fixed. Furthermore the kitchen hood didn't work. They assured us on the phone that the carpets would be replaced and the other issues fixed. Fast forward a few months later, we had asked about why the carpets weren't replaced yet and they said it was because we had a dog, they knew we had a dog upon moving in but then hanged their mind once we had all the contracts signed. The second bathroom wasn't useable until roughly a year later and in 3.5 years of renting they never fixed the stove hood...thought this was a lot? Wait..there is more, My upstairs bathroom had a leak in the shower that leaked into our kitchen causing black mold and algae that was also leaking into our neighbors house that's attached. It took the agency roughly a year to get this rectified, it took the airforce housing agencies involvement/my neighbours and my time to get this resolved. I have a cupboard door that over time the wood that its screwed into has begun to deteriorate and fell off so when they finally sent a repairman after months of hounding them he screwed it back intro stripped holes and fell out the next day. This was more than a year ago and they still didn't rectify the situation and now they are trying to charge me on my move out for the problem they would not fix. Here's another good one, the boiler in my house failed so they needed to replace it. Once they put the new boiler in (next to my kitchen sink) they left a massive piece of my wall with exposed electrical wires sitting on top of my counter not 8 inches from my sink. This never got fixed after a year of asking for them to fix EXPOSED ELECTRICAL CABLES!!! I also had floorboards coming up under the carpet, asked for for 2+ years to fix that, never got fixed. The bathroom did not have proper ventilation and began growing black mold everywhere and no matter how much I bleached it to kill it, it would never go away. I told them about this numerous times and eventually I developed health issues from it. They also tried to charge me 100 pounds for an outlet blowing saying my washer had blown the outlet when it was in fact their faulty wiring. It took me nearly 6 months for them to drop this claim, thank god I work in an electrician field or I would have never won. It took a detailed paragraph explaining how electricity works written by my supervisor amongst other NCO's to get them to drop this BS charge. I got another one for ya, so the lady who would inspect my house knows I have two well behaved dogs that she had no problem with, visited multiple times with them outside of their cage with no issues. My contract said that she could not enter the property to inspect if the dogs were not in cages, she broke this rule many times because she liked my dogs, then one time out of the blue near the end of my tenancy makes a report that she could not enter my house due to my dogs being out of their cages where as before she has done it many times against her own contract. They tried to charge me an admin fee because of it, then when I brought up the fact that they broke their own contract numerous times....what do you think happened? They dropped the charge. This is hands down the most snake-y agency I've ever dealt with.NegativeResponsiveness, Quality, Professionalism, Value

Gabe · 10 January 2021

★★★★★ 5/5

Google

We have recently moved into a property and been dealing with Leanne Morris. Leanne is extremely friendly, enthusiastic and helpful. Nothing is too much hassle. She is an asset to Maxine Lester. Thank you.

Nathan · 17 June 2020

★★★★★ 5/5

Google

Maxine Lester have been an absolute dream to work with. They are professional and quick to respond to any queries I have and nothing is too much for them. Thank you especially to Jenna Clements-Watts and Esme Fryer for making this move such a seamless experience. I have been in my rented home for 8 months now and have never been happier. Could not recommend enough!PositiveResponsiveness, Quality, Professionalism, Value

Natasha · 27 August 2022

★★★★★ 5/5

Google

I only have positive feedback for my experience at Maxine Lester regarding my recent journey to becoming a tenant. Each stage from viewing to moving in was incredibly easy with an abundance of help, support and information. I am extremely grateful especially to Alithia who was always at the end of the phone, very kind, friendly and knowledgable. Great company, would highly recommend to anyone who is looking to rent a property 🌟🌟PositiveResponsiveness, Quality, Professionalism, Value

Samantha · 27 August 2021

★★★★★ 5/5

Google

Leanne is a credit to the business. For one so apparently so young she has got a great skill set and knows how to work through customers like me!

Cambridge · 17 June 2021

★★★★★ 5/5

Google

Maxine Lester are fantastic. In particular I deal with Leanne who I must say is next to none, her polite and caring manner is always top notch and nothing is ever too much for her! She deals with every enquiry quickly and efficiently and really puts you at the heart of what she does. She’s such a genuine person and someone I will highly recommend in the future to friends who may be on the market , she’s an asset to Maxine Lester. Keep up the fantastic work and thank you to the whole team who work so amazingly well together!!!PositiveResponsiveness, Quality, Professionalism, Value

Annabel · 27 August 2020

★★★★★ 5/5

Google

Would very much recommend Maxine Lester. This is my first time letting with them and I was very pleased with the service I received. Everyone is so friendly and helpful. Alithia has helped me from sorting a viewing to moving into the property and has kept in touch after. She has been great throughout by providing me with any information I need. Everyone is really responsive and they are a genuinely nice letting agents!PositiveResponsiveness, Professionalism

Natalie · 27 August 2021

★★★★★ 1/5

Google

They will try their best to eat your deposit, whatever it takes them they will make up things. You touch the wall in their house and that's £100 gone their. They work for landlord and not for tenants. Remember they charge you the rent to the date you stay in the house PLUS 1 week extra for the time you are NOT staying in the house and they will tell you this only when you have left the house. They will go against the contract agreement and their own statements to avoid returning your deposit. AVOID !

Zulqarnain · 17 June 2020

★★★★★ 5/5

Google

Alithia has been super helpful on my flat search and the process of moving in was very smooth thank's to her.

Kaan · 17 June 2022

★★★★★ 5/5

Google

Everyone was very helpful and very professional, especially my lettings agent Alithia. She was very kind and understanding and had my best interests in mind. Even after I have moved into my flat she has kept up with me to ensure everything was good and to make sure I didn’t have any issues. Very professional team and I definitely recommend Maxine Lester!PositiveResponsiveness, Quality, Professionalism, Value

Devon · 17 June 2022

★★★★★ 5/5

Google

The whole team at Maxine Lester are incredibly helpful. Cannot thank Olivia and Lea enough for their help with getting everything sorted out so quickly. 10/10

Ewan · 18 March 2024

★★★★★ 5/5

Google

As first time renters, we couldn’t have asked for more from Maxine Lester! They have been efficient and helpful in making it a smooth process for us. They have been communicative and provide a personal service. We will be with them again for our next property. Thank you :)

Holly · 20 September 2023

★★★★★ 5/5

Google

I cannot praise highly enough the team of ladies at Maxie Lester who dealt with my one and a half year Tenancy. Leanne carried out my initial viewing and referencing and was a* from start to finish in ensuring I was kept up to date with the … More

Astrid · 24 February 2025

★★★★★ 5/5

Google

Second property that the team at ML have let for me. Took eight days from meeting Alithia at the property to the contract being signed by the tenant and just a week later the tenant moved in. Super professional and great at keeping everyone up to date with all information. Great team and they should be proud of their results.

ADY · 17 June 2022

★★★★★ 5/5

Google

Amazing no other word for it. Even with my Medical issues. She was able to stay on the phone until she knew I was safe,, you do not get that from many people. ……. Thank you… I ca not explain how you made a bad issue feels.

Richi · 21 August 2023

★★★★★ 5/5

Google

Now I am on the second year as tenant with Maxine Lester; they have been fast responder for any problem I encounter in the falt, professional , caring and helpful. And i would like to mention Belle, whose has been caring and very nice on following up and making sure that problems is totally resolved

Eyman · 26 November 2024