Trusted Agent profile · St. Ives
★★★★★
238 reviews across 2 platforms
12 Station Road, St. Ives, PE27 5BH
Maxine Lester Lettings and Property Management's office in St. Ives, at 12 Station Road, is rated 4.4 out of 5 across 238 reviews on two platforms, including 237 Google reviews rated 4.4.
Every review we hold for the St. Ives office, from every platform, shown as written. First names only.
5/5
GoogleLeanne was amazing very professional listened to my requirements was great in communication can not fault Leanne or the rest of the team highly recommend. Other estate agents could learn a lot, keep up the good work. One very happy satisfied customer 😊 …
Hi Steve - what a lovely 5 star review. Thanks so much for making the time to pass such lovely comments, I know Leanne is delighted to get a mention. Stay safe, and thanks again. Matthew
5/5
GoogleLea was so helpful in getting things sorted for me renting a property. She answered all my questions very clearly and was quick to respond. Made it very stress free to sort all the paperwork needed. Looking forward to living in my new place. Thank you Lea!
5/5
GoogleI have had a great experience with Maxine Lester Lettings & Property Management. They have a good range of properties to choose from, at very reasonable prices. They were swift to arrange a viewing and have been attentive throughout whole the process. I would highly recommend if you want a friendly, professional service with good quality properties.
Hi Liam, Thanks so much for the 5 Star Review! Kind regards Leanne
5/5
GoogleAbsolutely fantastic. Leanne went above and beyond for us! She made a stressful overseas move as seamless as possible and we couldn't be happier.
Thank you so much Theresa we think Leanne is rather fab as well
1/5
GoogleVery pleasant to begin with, however, Maxine Lester will try to take all of your deposit and lie. They sent fraudalent invoices for works after we left the property, they ignored complaints during the tenancy and then tried to charge us to fix the issues at the end of the tenancy, they ignored all evidence and emails we sent regarding the return of our deposit, they tried to quadrupal the initial disputed amount, they ignored their own contract, and they did not invite us to the check out. We found Bev to be incredibly unprofessional. If Maxine Lester tries to take your deposit unfairly, go through TDS. We won the entire deposit back.NegativeQuality, Professionalism
Dear Abigail I truly understand your frustration at the situation. We work as agent to the landlord and therefore have to take instruction from them. In this case I can tell you now that we totally agreed with you so worked very hard in the background to show the landlord that his initial thoughts and wishes were unrealistic and unfair . I am therefore really sorry that you feel Bev has been unprofessional since the only reason you have been able to receive your deposit back in a timely manner is the effort that she put into making sure that the right thing was done .I think it is very sad that you cannot see that. For your information the only reason you were not invited to the checkout is due to COVID and the wish to keep our team safe. A checkout will usually take an hour and we feel this contact is unnecessary as we want to keep everyone safe. On reading this I expect that you will not change your 1 star review but as there is in this case very much another side to the story I think it is right that I reply to you to give you facts that maybe you were not aware of. Kind regards Maxine
5/5
GoogleMaxine Lester are a joy to let from. The process of getting my tenancy was simple and thorough, and the property is fantastic. The team are always kind and quick to sort out any maintenance issues, as well as being flexible about things like property visits. They’ve done an amazing job, especially given the current pandemic, and I would definitely recommend them. A particular thanks goes to Bev Campbell for being an excellent point of contact at the agency. Full marks all around!PositiveResponsiveness, Professionalism
Morning Joanna Thank you so much for giving us such fab feedback, the team at Maxine Lester in particular Bev are really grateful. We really do try to be flexible as we know it is your home so I am really pleased that we have hit the mark, hopefully you don’t have too many maintenance issues to sort out ! but we shall be there for you if you do . Kind regards Maxine
5/5
GoogleMy wife and I have lived in the USA for the past 9 years (work contract) so have relied heavily on Maxine Lester to manage our home back in the UK, which is rented out. During this time we have seen quite a few tenants come and go, with the last and current tenant having resided there for some years now. During all this time, the support Maxine Lester has provided us has been outstanding. We get regular emails from Carolyn, their Accounts Manager, keeping us fully informed of any developments, to include but not restricted to repairs required (which they manage on our behalf), any rent issues, and even details required for my tax returns! This all results in 'worry-free' letting for us; we rely totally on Maxine Lester who manage everything down to the smallest detail. Furthermore, they don't just highlight any issues to us, they also suggest solutions, something invaluable when you're over 4000 miles from your property. We would highly recommend Maxine Lester be anyone's first choice when it comes to managing your property. The service they have provided us has been second to none and we look forward to letting them make our lives easier for many years to come!PositiveResponsiveness, Quality, Professionalism, Value
Dear Dougie It was so wonderful to read your review . May I say on behalf of the team at Maxine Lester it is a delight working with you. I am so glad that we have been able to take the pressure of renting your property for you . Max
5/5
GoogleI recommend this agency. I am happy with provided service.
Thank you very much for your recommendation. I’m really pleased to hear that you’re happy with the service provided. Your feedback is genuinely appreciated and means a great deal to us. Thank you again for taking the time to share your experience, and I wish you a very Happy Christmas and all the best for the New Year. 🎄
5/5
GoogleAlithia was extremely professional during the process of renting a new property from Maxine and answered all my questions in a very kind and timely manner. Thank you, you have been great!
Hi Rada. Thanks so much for the lovely feedback. We try to be great, it looks like we have achieved that for you! I know Alithia is delighted with your comments, thank you. Matthew
1/5
GoogleMilitary families traveling from abroad should avoid this agency altogether. The one star is for the roof we had over our heads for three years; although cracking and falling down on us, we were never displaced and having to look for a new place to live. After two years as tenants we were promised, in writing, the same rental agreement for our third and final year and when we agreed to stay, they raised the rent right before sending us our official contract as our contract was coming to an end. Instead of finding a new place to live last minute, we stayed for a higher rent than was promised. After our third year, the agency was not very accommodating for a military family. We gave them over a month’s notice that we would be leaving by a specific date and were waiting on military orders. We ended up being charged for an entire month after no longer being tenants. Look elsewhere so you won’t get ripped off.
Hi Mali. I am so sorry you feel this way. Sadly we did not get approval from your landlord to repair the decorative damage to the ceiling in the 3rd bedroom following the repair to the leaking in the roof in 2019. As you’ve agreed two tenancy renewals since then and we’d heard nothing from you about the ceiling, I am sorry we did not appreciate it was such an issue for you. I am also sorry you feel the tenancy was changed. To put this in context, the only change was a small increase in rent after two years, which was lower than the rate of inflation. We understood you'd felt this was reasonable, as you agreed it. I am sorry you felt we were not accommodating about the end of your tenancy. You agreed to a fixed 12 month tenancy which could end a month after we received your military orders. This is exactly what happened. You sent us your military orders two weeks after you let us know you would be leaving. Your tenancy end date was agreed for a month later. As we can’t control when we receive your orders, it seems unfair to blame us for this delay. I hope this response is helpful. Obviously I would be more than happy to discuss any of these issues if you feel that would help, and would have done so had they been raised with us before. Matthew
1/5
GoogleWe have been a long standing tenant at the property (10-15 years). An ongoing fault with the flooring/tiling at the property has been continuously quick fixed for about 6-8 years (for example coming in, applying filler, filler disintegrates 2 days later). The problem was inheirted from the previous agent when Maxine Lester took over management of the property. Finally an agreement to actually fix the fault. Everything discussed with multiple trades people and members of Maxine Lester. Day of the work to be carried out. Maxine Lester has baited & switched us. Changed the previously agreed work to opt for the cheapest/quickest solution. They did this under the disguise of letting us "choose" what type of tiling would be used. The net result they will be laying flooring without first lifting the damaged tiles. 65% (at least) of these tiles have cracks, broken grout or loose adhesive. Tried to contact Maxine lester to resolve and they responded but basically disregarded any prior communications with ourselves and said it was happening regardless. Responded with paragraphs of how we should appreciate the expertise of their trades people. How we should appreciate the "choice" we had been given over the color/pattern of the flooring. We tried to explain that we would have preffered not to choose the style (over having the job done correctly) and that it was the face to face chats with these trades people, that had highlighted the importance of removing the tiles. We were totally disregarded on this point. We tried to suggest 2 compromises. One to do a partial up-lift. The other just to offer us assurances if the problems with the work should occur in the future. They flat out refused both.NegativeQuality
We are so sorry you feel as you do. As you know we have tried hard to reach an agreement between you and your landlord to achieve a cost-effective solution. Your landlord invited you to choose the floor covering, and agreed your choice. Whilst we appreciate you want a more costly approach to laying the floor, the approach taken is safe, effective and agreed by your landlord. We are so sorry you disagree with this approach.
5/5
GoogleMy house move was kind of tricky as I decided to start a new adventure in a completely new area to me, far from where I used to live. Luckily, I came across Maxine Lester Lettings agents who were just superb ! First of all, and unlike other agencies, the photos they post online for properties they manage are accurate and match the reality. I loved how responsive, professional and accommodating they were during the process of viewing. Their documentation is crisp clear which made it super easy for me to complete the application, and they are always available for questions or help when needed. Highly recommend them !!PositiveResponsiveness
Hi Rkia - we are so pleased our efforts to make things easy worked well for you! Thanks for the 5* review and the lovely comments about the Maxine Lester Team! Matthew
5/5
GoogleMy husband and I have dealt with quite a few members of the Maxine Lester team and have always found them to be helpful, knowledgeable and genuine. The person who sticks out by miles is Leanne. What a lovely young lady. Never lost her cool even though at times she surely wanted to pull her hair out. You are a credit to your professional Leanne and a genuinely lovely person. Thanks for everything you did for us and we wish you all the very best for the future. Trudy and Dave Tyler
Thank you so much Trudie for such a fab review . Kind regards Maxine
5/5
GoogleI am so pleased that I chose Maxine Lester to manage my property. Ever since I have dealt with the company, everyone who I have met or spoken to has always been very helpful and professional. When there was a recent change of tenant in my property I have been speaking to Alithia and I must say she has been great to deal with and i would like to thank her for all her help. A definite 5 star company
Hi Denise Thanks you so much from me and the team at Maxine Lester's for your 5 star review . it was so great to read that you were happy with the service that Alithia provided with the last change of tenant. So fingers crossed for a nice long tenancy. Kind regards Maxine
5/5
GoogleI had contacted Maxine Lester a month ago, and I was incredibly surprised how good her service was. The House I started renting is lovely. It's close to school and the centre. Being a Ukrainian in England, it is hard to understand all the details about renting. Her staff supported me and responded to all my questions I had. Moreover, I found the process of renting easy and helpful. I highly recommend Maxine Lester Letting agency to other tenants who are looking for a place.
Dear Olya Thank you so much for this wonderful 5 star review. After everything you have been through it was the least that we could do to help. Obviously Jeanette @cavillrobinson was the main driver in all of this and we are so pleased that we could play our very small part. I am so pleased that you are happy with your new home and we are always there to help. Many thanks Maxine
5/5
GoogleMaxine and her team have managed properties for me for 12 years, during which time I have always received efficient, proffessional and friendly service. Importantly my tenants are pleased with the service that they receive and as a result I have long tenancies and short fallow periods. Any problems are resolved swiftly and efficiently.
Hi Cliff - thanks for such lovely feedback and a 5 star review. We're all delighted you have such confidence in the Maxine Lester team - long may it last!! Kindest regards and stay safe - Matthew
5/5
GoogleWhen my previous tenants gave notice, Esmé Fryer of Maxine Lester handled all aspects of re marketing the property. Esmé provided sound, knowledgeable advice on all aspects of preparing the property for re marketing and handled the whole process from start to finish. The property had 3 viewing within days of being advertised and has now been let. Esmé kept me informed through the the process and is a very professional while remaining friendly and helpful.PositiveResponsiveness, Quality, Professionalism
Good morning, Martin I was delighted to read your feedback this morning and so glad to hear that you are happy with the outcome on the remarketing of your property. I will also pass on the teams thanks on behalf of Esme for the fab job she did. Kind regards
5/5
GoogleMaxine Lester provide a great service. In particular Esme who I have been dealing with.I have been extremely impressed by her hard work,professionalism and patience during these challenging times.A credit to her employer and her industry.keep up the good work team.
Hi Bradley - Thanks for a brilliant review. Esme will be delighted with the review. We're delighted to know you share our thoughts about Esme! Thanks also for recognising how much more difficult things have been during COVID lockdown, during which our whole team have been working. It makes it all the more satisfying when things work well for you. Matthew
5/5
GoogleMany thanks to Esme at Maxine Lester, made a stressful process very smooth! Excellent communication and 'hand holding'! Donna Schreiber
Hi Donna That is so kind of you to take the time to give us such lovely feedback. Esme is a great hand holder ! I hope that all goes well with your move this week and any queries, you know where we are and will be there to help . Kind regards Maxine
5/5
GoogleAlithia is a wonderful agent. Always helpful and friendly, always accommodating and assisted me with all aspects of the rental. Really glad to have had her looking after things!PositiveResponsiveness, Professionalism
Hi Brad Thank you so much for your 5 star review for the Maxine Lester Team and in particular Alithia, she’s great isn’t she ! Hope all goes well in your new home.
5/5
GoogleDue to a change in circumstances I found myself looking to rent a house for the first time, having visited most of the agents in the High St I finally got to Maxine Lester. The staff were really friendly and all seem to get on with each other. They found me a super 3 bed that ticked all the boxes making sure that I understood each process. Special thanks to Lisa and Tania! I'd never go any where else!
5/5
GoogleMaxine Lester have always been extremely helpful and swift with answers. We are currently moving out of one Maxine Lester property and into another. Staff are friendly and very helpful and easy to talk to over the phone or email. Thank you for guiding us through what is always an extremely stressful process 😀 …
Thank you for your lovely review Manda! Kind regards Maxine
5/5
GoogleVery efficient, professional team. Over the last 5 years they’ve always gone over and beyond to keep my rented house running properly. Much appreciated
Thanks Charlie that’s great for you to take the time to say . Best wishes Maxine
5/5
GoogleBelle was able to sort the dishwasher replacement quickly, using a local supplier and also getting us a small discount. Thank you Belle.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Maxine Lester Lettings and Property Management's St. Ives office has 238 reviews across two platforms: 237 on Google, 1 on Yell.
Maxine Lester Lettings and Property Management St. Ives is rated 4.4 out of 5 across all 238 reviews, and 4.4 out of 5 on Google from 237 reviews.
Maxine Lester Lettings and Property Management St. Ives, 12 Station Road, St. Ives, PE27 5BH.
