Trusted Agent profile · St. Helens
★★★★★
170 reviews across 1 platform
60 Bridge Street, St. Helens, WA10 1NW
Little Estate Agents's office in St. Helens, at 60 Bridge Street, is rated 4.5 out of 5 across 170 reviews on 1 platform, including 170 Google reviews rated 4.5.
Every review we hold for the St. Helens office, from every platform, shown as written. First names only.
5/5
GoogleVery very good, they sold one of my properties within 2 weeks of being on the market and for the full market value, I was kept informed of the process all of the time. I will be using them again and would thoroughly recommend them.
Thanks for the review Steve! Pleased to hear you are happy with the teams hard work 🙌🏽 …
5/5
GoogleHad a great experience selling my property with Little's, The marketing and photos was exceptional, Danielle kept me up to date with viewings, viewing feedback and offers. Once the sale was agreed she managed the progression of the sale …
1/5
GoogleEvery time I booked a viewing through your company was unsuccessful, the seller was not at home and was very disappointed with your appointment. These were bad experience!
Dear Yip Manie, Further to our conversation on Saturday I had hoped you would have removed this negative review. As a growing independent local business we try our very best to provide the very best customer service, unfortunately things sometimes go to plan and sometimes this is completely out of our control. Your review suggests that "every time" you book a viewing with our company that no one attends. As discussed you have requested to view four properties in total with us since the beginning of March, three of these viewings were never confirmed as we made multiple attempts to contact you but our voicemails were never returned. We did however make contact with you an book a viewing on Knowsley Road for Saturday, as explained due to unforeseen circumstances outside of our control this appointment could not go ahead at the agreed time. I offered to rebook this for you on the same day or at a time to suit you but you declined. A negative review has a detrimental effect on our business as this is often how sellers research which agent to choose to represent them, I have thoroughly checked out system notes and call logs and cannot find any evidence of any wrong doing by our agency. If you would like to discuss this matter further please contact me on my mobile number provided or via email; Jonathan.Lyth@LittleEstateAgents.co.uk Many thanks Jonathan
1/5
GoogleBooked a viewing for a house today in WA9 which my partner attended on my behalf. It turned out to be an open house and the staff member wasn't actually doing a viewing at all. She was told as soon as she came through the door "there is no central heating". When my partner challenged this, the staff member said "it's mentioned on the listing" which it certainly was not. Why would you say that immediately if it was transparent and honest? Very shady and waste of people's time. We won't be viewing any houses with Little Estate agents in future. 👎🏼
Hi Hannah, Thankyou for taking the time to leave your review, I’m really disappointed to see that you feel our service fell short, especially when we spend so much time and effort to ensure that we provide the very best customer service. I would have emailed you rather than responding publicly however I cannot see a viewing booked under your name and you don’t mention your partners name in your review. I note that you haven’t taken the opportunity to raise your concerns with the office staff before making a negative Google review. If you had done so I could have explained that we have had in excess of 50 viewing requests on this property, the only way for us to give everyone a fair opportunity to view is to conduct group viewings of 5 to 6 buyers. (If this was something you were unhappy with) In relation to the point about the lack of gas central heating; you are correct, this property does not have gas central heating, whilst we have not expressly written this in the description we have advised “The property is priced to reflect the few upgrades required” further to this we have also provided a full suite of photographs and also a 360 degree virtual tour to provide potential buyers with a detailed understanding of the property prior to viewing if required. Please take a moment to consider what you would want from an estate agent who was selling a family members property, would you want them to list every negative aspect of the property? I would be more than happy to discuss your concerns further if you would like to contact the office on Monday on 01744 739965 or by email to Jonathan.Lyth@LittleEstateAgents.co.uk Alternatively if you are accepting of the clarification I have provided, I would kindly request that you consider removing your review, we are a small independent local business who are trying our best in a challenging market. Many Thanks Jonathan Company Director
5/5
GoogleWe're currently renting out our property fully managed with little estate agents. The whole process has run smoothly, and been a lot easier than we expected. Nicola has been so informative about everything we need to know, moved quickly with getting the 'to let' sign up and getting the viewings in. We had someone move in within a month of us contacting them. Would definitely recommend if you're thinking of renting out a property!
5/5
GoogleGreat team, great communication. Little estate agents could not have done anymore to simplify what is usually a stressful process. Not my first time using their very professional service, and it will not be the last.
Hi Rob, Happy to help, I’ll certainly pass your thanks on to the team! Thanks again for coming back to us and your many recommendations. Thanks also for the review, that stuff really helps us. You know where I am if you need anything. Thanks Jon
5/5
GoogleTo be honest, I am the most impatient person ever and Ashleigh and Nicola went above and beyond to get us sorted asap with in a week we had done everything and had our keys to our new family home, if you need to rent a property please ask for these two lovely ladies, best in the business by far and would recommend them to everyone. Cheers for the help guys!
5/5
GoogleI would highly recommend using Little Estate agents. I have used them twice now to sell my own property just over a year ago and a few weeks ago my late father's house which we sold through them too. If I am ever needing to move again in the near future I will be using Little Estate Agents. A big thanks to Jon and his staff which communication was key all the way through out the sale. Thanks again Helen
5/5
GoogleI had my partner's property to sell as he had died so it was a very difficult and traumatic time. Everyone at Little Estate Agents was so sympathetic, cooperative and understanding. They marketed the property very well and secured a very quick sale for me. I had to obtain probate before I could sell the property and they were very aware of the problems this could raise. Throughout the sale they were very helpful and always available to answer any queries I had and advice when I needed it. I am very glad I chose Little Estate Agents for the sale and I can heartily recommend them
Hi Joe, thanks for your kind review, I’m pleased to hear that you have been happy with the service… all the best to you for the future and thanks again for your business… if you require anything in the future you know where we are. Many thanks from Jon and everyone at little’s
5/5
GoogleWe have had a very long and problematic sale of our house. During this time the team at Little have been absolutely outstanding. They have laughed with me and cried with me when frustration got the better of me! I would not hesitate to use or recommend Little. They are a wonderful team who really make you feel like you matter to them. I always felt in the safest of hands, you won’t go wrong if you use Little . Thank you Jon, Alex, Emily & Jess ❤️PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleThe service from this estate agents has been nothing but poor. After being summoned to court for unpaid council tax (which they should be paying due to the agreement) also having over £2000+ in debt in my name. "They can resolve it if..." I work over 50 hours a week. Its not my issue nor should it be my issue, I didn't agree for my name to be put on the bill in the first place (also the flat was registered as an Air B&B. I'm guessing to avoid the tax in general. Renting a flat above the estate agents you would think be a bonus and you could get the help you needed in a swift response. How wrong I am. Incompetence knows no bounds. The rubbish still outside the entrance door from last tenants since last May. Rats around my home and your shop speaks volumes on how the business is ran. Walking past the staff we used to greet them politely but we always got a look down and no greeting. Friendly service... The only thing they acted fast on is a banister for the stairs to the flat due to the mum upstairs fell down the stairs with her baby... They the type of people it's everyone's fault but their own. I couldn't stress enough how shocking, rude and poor the service has been from them and the landlord as a whole. The plethora of issues I've faced with them knows no bounds We paid for a fully furnished flat. WiFi has been off for over 2 months The furniture is missing important screws and bolts so hanging by a thread... Wait 2 weeks and have to constantly chase up for services to be provided They seem to have new staff all the time which speaks magnitudes To the owner or "director" I'd hang your head in shame if that's how a business is ran. Update... you've seen the reply. I kicked off with the whole office man and woman as I was due in magistrates Court over the debt your boss, my landlord couldn't pay. The place is shambolic and I've made numerous complaints. But again your reply just proves it everyone's fault except your own. I'll post this to Facebook, twitter and everywhere to be heard. So you won't address the lack of WiFi the poor state of furniture, the litter outside the office and my front door that's been there since May 2022 just hide and call it slander? Again everyone's but your own fault. It isn't slander when its the truth. The "landlord" owner of little estates who hid behind them 2 girls instead of owning up and facing his mistakes for nearly a year... But hey the tenant above me is equally appauled by the lack of service but hey we must all be liars.
Mitchell, I believe you have written this review as an attempt to slander our company following an email from your landlord instructing you not to enter our office due to your unacceptable aggressive and confrontational behaviour directed towards female members of our staff. I note that you have not made a formal complaint about any of these claims, however if you wish to do so you can email myself Jonathan.Lyth@LittleEstateAgents.co.uk This will be investigated and responded to in a professional manner. I won’t be responding to any further comments on this review. Regards Jonathan Lyth Director
5/5
GoogleJon, Rachael and all the team of unsung heroes at Little Estate Agents did a fantastic job selling our home. The contemporary business is superior to the complacency of its more established competitors. When we were picking an estate agency, we sat down with at least six local firms. Choosing a company that competently sold themselves, was critical to inform us of whether, they could sell our product (our home). Both the image of the brand and the professionalism of it's workforce, convey a message conductive of an aspirational product. Their systems and processes are comprehensive and innovative. We've now successfully moved home and applaud Little Estate Agency for their contribution to making that a reality. Thanks guys!
Hi Jon, thanks for your supportive review and thanks again for your business… all the best to you and your family in your new home!
5/5
GoogleWe approached the sale of our house with some trepidation after a particularly poor experience of selling a house some years ago. We chose ‘Little Estate Agents’ after noticing their swift sales of other houses on our estate. We are so pleased we did, from the professional and proactive service to the swift sale for the full asking price, we could not have asked for more from John and his team. We have experienced some delays and incompetence with solicitors further down the chain and we believe that if not for the actions and approach by John and Alex, the sale of our house would not have happened. Estate agents often get a bad reputation but if they all acted in the way of the team at Little Estate Agents then this would not be the case. A ‘shining light’ in our sales process, they go over and above in every way and we could not recommended them more. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter what was the longest chain in history with us hitting every obstacle and problem we possibly could we can't thank you enough for everything. Alex and the team went above and beyond with everything! She ensured us everything will be ok when it all got extremely stressful! We was constantly on the phone to the office and sending her emails which was responded and replied to straight away! Honestly we don't know how we managed without you. We would definitely recommend you guys to anybody who was thinking of selling or buying a property! Alex are a credit to the Little team! Steven, Craig and RileyPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe picked Little Estate Agents after Jonathan surveyed our property. He was professional, polite, chatty and informative. The advertised package for the house was excellent, great pictures and everything we asked to be described was included. Within a day we had people viewing and had a steady stream of viewers every week and it wasn't long before had an offer. We spoke to Alex who explained the whole process to us and answered all our questions from the obvious to the obsurd, and always gave an answer or went away to find an answer. As with all house sales we hit some snags, but Little Estate Agents always kept on top of any difficulties and went far and beyond what was required to smooth out any wrinkles or problems. Nothing was an issue, they always helped with, surveyors, solicitors, banks and the purchaser. Communication was superb, we never had to wait for information and we were updated daily if the information was flowing. I cannot praise the staff enough, they took the hassle and stress out of every part of the process, and always with a smile and a word of comfort. Little they may be but the service is gigantic. I thoroughly recommend Little Estate Agents, great service, positive staff and above all the human touch.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter meeting with 3 other estate agents aswell as Little we knew we didn’t want anyone else selling our property but them. Alex is absolutely amazing, keeps you up to date and goes above and beyond. Jon was also very friendly and knowledgeable. Most estate agents are only bothered about one thing, the money. You get a completely different feel from Little, they are passionate and care about their clients. After having a bereavement in the family we knew selling our house would be tough but this was made so much easier for us, from the initial valuation to the final sale. 5* service from beginning to end! I wouldn’t recommend any other estate agents. Thank you Little!PositiveResponsiveness, Professionalism, Value
5/5
GoogleThis is my first buy to let property. Emily & Nicola have been amazing throughout the whole process. The communication has been amazing & nothing is too much trouble. If any works needed doing upon request, this was always completed by various tradesman in 24 hours. Would highly recommend.
5/5
GoogleWonderful service I do recommend to people in St Helens area after 2 years waiting by Yopa with them terrible service and paid full cost and made me same as the cost damage as well my mean actually paid double and done nothing in just one month sort it with little state agent honest people and excellent service Thanks again
1/5
GoogleI thought gazumping was a thing of the past, apparently not... I really hope it doesn’t happen to anyone else. Lost not 1 but potentially 2 houses due to 2 girls that work at this estate agents. I got congratulated by Jo on Monday 8/11/21 as the vendor agreed the offer on their house... only to be contacted on Wednesday 10/11/21 by Jo saying another offer had been put in on the house and did want to make another offer?? Avoid if you can!NegativeQuality, Professionalism
Hi Trudi, Firstly I would like to reassure you that whilst gazumping is perfectly legal, it is not a process that we promote or agree with, morally we feel that once an offer is accepted a seller should continue with the deal agreed. Also changing buyers can lead to frustration and discontent to the original buyer who are therefore less likely to want to buy the property should the second fall through for some reason. Gazumping is unfortunately very common at the moment, such a buoyant market where properties are receiving a large amount of interest and multiple offers has contributed to an increase in this. Although we don’t agree with the practice we do however have a legal obligation under the Estate Agency Act to report all offers to our vendors within 24 hours of receipt, irrespective of what stage they are in the selling process. Failure to do so can result us having to pay the difference to the seller should a complaint be made and upheld. Hopefully from this you can understand that this puts us in a difficult position. The other viewer viewed on the same day as you and also put an offer forward, the vendor emailed Jo on Sunday instructing us to accept your offer, initially the vendor rejected this other offer as there wasn’t much difference, it was only when the buyer came back with a much improved offer did the vendor instruct us to ask yourself if you were prepared to increase so he could make a decision between the two buyers. I am sorry that this decision didn’t go in your favour and completely understand your frustration however it is the seller that has made this decision not ourselves. I only started this company two years having worked for a corporate estate agency for a number of years where i witnessed practices that i didn’t agree with, therefore I was keen to ensure that as a company we are open and honest and provide the best possible service despite the challenges a busy market brings. I feel that your review urging customers to avoid us based on the decision that a seller has made is slightly unfair and would respectfully request that you take down your negative review. If you would like to discuss this any further i would be happy to speak with you. Kind regards n: Jonathan Lyth c: Managing Director
1/5
GoogleI thought gazumping was a thing of the past, apparently not... I really hope it doesn’t happen to anyone else. Lost not 1 but potentially 2 houses due to 2 girls that work at this estate agents. I got congratulated by Jo on Monday 8/11/21 as the vendor agreed the offer on their house... only to be contacted on Wednesday 10/11/21 by Jo saying another offer had been put in on the house and did want to make another offer?? Avoid if you can!NegativeQuality, Professionalism
Hi Trudi, Firstly I would like to reassure you that whilst gazumping is perfectly legal, it is not a process that we promote or agree with, morally we feel that once an offer is accepted a seller should continue with the deal agreed. Also changing buyers can lead to frustration and discontent to the original buyer who are therefore less likely to want to buy the property should the second fall through for some reason. Gazumping is unfortunately very common at the moment, such a buoyant market where properties are receiving a large amount of interest and multiple offers has contributed to an increase in this. Although we don’t agree with the practice we do however have a legal obligation under the Estate Agency Act to report all offers to our vendors within 24 hours of receipt, irrespective of what stage they are in the selling process. Failure to do so can result us having to pay the difference to the seller should a complaint be made and upheld. Hopefully from this you can understand that this puts us in a difficult position. The other viewer viewed on the same day as you and also put an offer forward, the vendor emailed Jo on Sunday instructing us to accept your offer, initially the vendor rejected this other offer as there wasn’t much difference, it was only when the buyer came back with a much improved offer did the vendor instruct us to ask yourself if you were prepared to increase so he could make a decision between the two buyers. I am sorry that this decision didn’t go in your favour and completely understand your frustration however it is the seller that has made this decision not ourselves. I only started this company two years having worked for a corporate estate agency for a number of years where i witnessed practices that i didn’t agree with, therefore I was keen to ensure that as a company we are open and honest and provide the best possible service despite the challenges a busy market brings. I feel that your review urging customers to avoid us based on the decision that a seller has made is slightly unfair and would respectfully request that you take down your negative review. If you would like to discuss this any further i would be happy to speak with you. Kind regards n: Jonathan Lyth c: Managing Director
5/5
GoogleWe used Little to sell my house this year. We had a few estate agents around but we really liked Jonathan and that he was honest and not at all pushy. I am really glad we used Little as all the staff were friendly and helpful making a stressful situation much easier. My house sold for full asking price after a week on the market- Can't ask for better than that! We won't be selling for a while but if we did, I wouldn't hesitate to use Little again
5/5
GoogleWe rented out a property with Nicola of Little Estates. She was fantastic, efficient, helpful and knew her stuff. Within four days we had a Tennant, then one week later they were moving in. Really efficient company taking out the stress as a landlord. Thanks Nicola and Little Estate Agents
5/5
GoogleThe best estate agent we could've asked for! Jon and his team when out of their way to ensure our sale and purchase went through smoothly. They are so professional. I would highly recommend.PositiveResponsiveness
Hi Cath, Thanks for your review, it was a pleasure helping you with your sale and purchase. I hope you are enjoying settling into your new home. thanks. Jon
5/5
GoogleThe staff here are friendly, helpful and responsive. They delivered on their commitments and provided value for money. I would recommend if you are selling in St Helens.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Little Estate Agents's St. Helens office has 170 reviews across 1 platform: 170 on Google.
Little Estate Agents St. Helens is rated 4.5 out of 5 across all 170 reviews, and 4.5 out of 5 on Google from 170 reviews.
Little Estate Agents St. Helens, 60 Bridge Street, St. Helens, WA10 1NW.
