1/5
TrustpilotNever answered the phones the shop in…
Never answered the phones the shop in broadgreen rd never returned messages left sale fell through after 8 months always felt they didn't care
Trusted Agent profile · St. Helens
Entwistle Green St. Helens reviews
★★★★★
482 reviews across 2 platforms
11, Hardshaw Street, St. Helens, WA10 1QX
Entwistle Green's office in St. Helens, at 11, is rated 3.5 out of 5 across 482 reviews on two platforms, including 225 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Entwistle Green won in 2026.
Awards
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the St. Helens office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotTerrible
Horrific, avoid at all costs. Untrustworthy. Unprofessional. Company wide acceptance of deceitfulness. If you are in the unfortunate position of having to deal with this company, have your wits about you.
5/5
TrustpilotVery good
The lady came on time and she showed me 2 properties. She was very gentle. No objections so far. At the end of the day I didn't rent a flat with them however my experience was good.
5/5
TrustpilotGreat Customer Service
Gail and Sheila really went the extra mile as we found tenants far quicker than expected and had to get everything sorted very fast. Great communication and efficiency. Would recommend.
5/5
TrustpilotWell done guys for not just helping me…
Well done guys for not just helping me you have helped my parents out keep up the good work and many, many Thanks lots of love Tyra X.
1/5
TrustpilotNo deposit back for 5 month!
I am waiting for my deposit now for 5 months! They don't answer emails and when I called, promised to sort it out, it was 2 months ago!! Is it serious?!!!
1/5
Trustpilot3 emails and Can’t answer one simple…
3 emails and Can’t answer one simple question, regarding the property’s, they literally don’t have a clue.. what there flogging, avoiding in the future..
2/5
TrustpilotI SEEN TO RING BUT NO ONES THERE BUT…
I SEEN TO RING BUT NO ONES THERE BUT READ THERE REVIEV IT SEEMS THEY SCREEN CALLS SO ITS NOT ME BLACKPOOL BRANCH SEPT 2019 C S
1/5
TrustpilotDon't bother
Don't bother, they take months to fix anything and don't even do it properly, they overcharge on rent, screw this company
1/5
TrustpilotRUBBISH SERVICE FRONT START TO FINISH…
RUBBISH SERVICE FROM START TO FINISH (Promised everything and nothing ever actually got done complete waste of time to be honest) id recommend avoiding this branch - westhoughton
5/5
TrustpilotVery happy to do business with this…
Very happy to do business with this company great team and many thanks for all your help keep up the great work.
1/5
TrustpilotOne of the worst company's I have ever…
One of the worst company's I have ever dealt with, not surprised they are having problems, rude arrogant, liars, lazy, need I go on.
5/5
TrustpilotVery happy with the service provided
Very happy with the service provided, professional, quick and beyond my expectations thank you gail hines and team
1/5
TrustpilotLANDLORDS BEWARE
LANDLORDS
5/5
TrustpilotI was very happy with Gail's service.
I was very happy with Gail's service.Very attentive and very propomt.Thank you
1/5
GoogleRating only, no written review.
Agent replied · 12 November 2025
Thank you for bringing this to our attention. If you could email us at review@countrywide.co.uk with more information we’d be glad to investigate further.
4/5
GoogleRating only, no written review.
Agent replied · 12 November 2025
Thank you for taking the time to rate our services and for your brilliant 4* review. We value your feedback and wish you a wonderful day. Kind regards, Lucy, Customer Relations
1/5
TrustpilotTerrible customer service and do not…
Terrible customer service and do not fix repairs
2/5
TrustpilotMediocre
Expensive, uncommunicative and added stress to a stressful process
5/5
TrustpilotThe service was excellent!
Rating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 26 August 2024
Thanks for leaving us a 5* review Angus!
5/5
GoogleRating only, no written review.
Agent replied · 17 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful company they are scammers
Rating only, no written review.
1/5
Trustpilotone of the worst agencies to deal with.
Rating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Entwistle Green St. Helens
How many reviews does Entwistle Green St. Helens have?
Entwistle Green's St. Helens office has 482 reviews across two platforms: 225 on Google, 257 on Trustpilot (across the whole business).
What is Entwistle Green St. Helens's rating?
Entwistle Green St. Helens is rated 3.5 out of 5 across all 482 reviews, and 4.7 out of 5 on Google from 225 reviews.
Has Entwistle Green won any awards?
Yes. In The Trusted Agent 2026 awards: Entwistle Green, St. Helens won Trusted Agent; Entwistle Green, Bury won Gold; Entwistle Green, Colne won Trusted Agent; Entwistle Green, Blackpool won Trusted Agent; Entwistle Green, Blackburn won Trusted Agent; Entwistle Green, Lytham St. Annes won Trusted Agent.
Where is Entwistle Green's St. Helens office?
Entwistle Green St. Helens, 11, Hardshaw Street, St. Helens, WA10 1QX.
