Entwistle Green St. Helens reviews

★★★★★ 5/5

Trustpilot

Leanne and Martin were. Amazing

Leanne and Martin were. Fab they moved us in. Really quickly. I can’t. Thank them enough. Great team quick and. Easy stress free lovely. People. Thank you again.

Sophie · 2 September 2020

★★★★★ 5/5

Trustpilot

Sold my house thorough this company

Sold my house thorough this company, I was assigned

Mr · 4 August 2025

★★★★★ 1/5

Trustpilot

Can't even organise a viewing appointment. ABYSMAL CUSTOMER SERVICE

Have had my time wasted waiting for Entwistle Green to keep an appointment to view a property in Blackpool. Rang to ask where the agent was only to be told that the details of the appointment hadn't been passed on to them. I was then told that the original person making the appointment would ring me back in a couple of minutes. Half an hour later having received no phone call, I ring back to be told that appointment hadn't been confirmed? I thought that when you make an appointment and agree on a time, that is confirmation in itself? Having waited half an hour in the rain, I am then told that the next available appointment won't be for another 6 days. ABSOLUTELY ABYSMAL CUSTOMER SERVICE. I will NOT be dealing with Entwistle Green as they inspire zero confidence.

Simon · 10 May 2018

★★★★★ 1/5

Trustpilot

Ridiculous charges put onto tennants

Ridiculous charges put onto tennants. No paperwork produced when asked numerous times. Constantly badgering for money and when costs are contested are really rude and unprofessional. I have had to get a solicitor involved just to move out of a flat. I've moved house twice and I've never had a more stressful move in my life. It's as if they don't care for the tenants, it's all about the landlord. I'd be ashamed to work there. It's awful, made my life miserable.

Tabitha · 3 May 2018

★★★★★ 1/5

Trustpilot

I have bought and sold 13 properties in…

I have bought and sold 13 properties in my life and have never encountered such a terrible estate agency. The couple we were buying from had split up and weren't speaking to each other so they promised that they would ensure all the paper work would be filled in and signed by each party - they would personally ensure this would happen and then they would send it on to the solicitors. This did not happen and 6 weeks into the process our solicitor told us that she was still awaiting the fixtures and fitting form. It took another 4 weeks for that to get to our solicitor. Entwistle claimed they had no idea the paperwork was missing but they were supposed to be checking all of this so they lied to us. Their solicitor Countrywide, which owns Entwistle, were also useless. Again our solicitor kept chasing Countrywide for information. All we kept getting from them was that it was not their fault it was because the couple were splitting up. But if the fixture and fittings form was missing, why didn't their solicitor chase it?? It took nearly 4 months to complete and five weeks later we are still waiting for them to remove the sold sign from the front of the house.

Karen · 30 April 2018

★★★★★ 1/5

Trustpilot

Legalised theft at best

Legalised theft at best.we all know there is no regulation for been an estate agent and letting agent, no qualifications needed and no criminal records checks .it is complete exploitation of tenants by charging whatever they like .check out their extortionate fees for letting a property, they are premier league by far .it only costs £12 to do a refrence check and one months deposit should be suffice but they have a list of some of the most bizarre made up charges I’ve ever seen .go to open rent instead , it’s free fair and transparent.there are no fees in Scotland or Wales and the net is closing in on firms like Entwistle green in completely exploiting poor and vulnerable tenants .check out their list of fees you would not believe , hence this really is legalised theft .avoid like the plague.

Steve · 1 April 2018

★★★★★ 2/5

Trustpilot

I rented a flat from this company and I …

I rented a flat from this company and I felt as though they only really cared about the landlord. The one member of staff Liz deserves a mention however because she was great. The reason for this review is because of the company they use to secure deposits on rented properties, namely, 'Mydeposits' who are still holding my money. The other reason is that when I moved out no one came to complete a closing checklist or collect my keys so basically I am in a position where the landlord of this property has been able to make false claims to the deposit company about the state of the property when I left it. I also had problem getting repairs carried out unless I made a bit of a noise about it.

Adam · 22 January 2018

★★★★★ 2/5

Trustpilot

I let my property with Entwistle Green but won't again

I let my property with Entwistle and requested a minimum letting period of one year. The company found some very good tenants and on my documentation, it stated a year rental period but gave the tenants a different agreement allowing them to vacate the property 3 months short of the year will no offer of compensation to cover the missed rental payments. The company also failed to forward communication from the council regarding council tax payments which caused numerous problems after I moved back to my property. Poor experience, I won't trust them again

Paul · 21 January 2018

★★★★★ 1/5

Google

Sold our house with them and all they did was put a board up. We had to chase them all the way through the sale, did not return calls. Worset experience, not professional and didn't support at all.NegativeProfessionalism

Sharon · 27 August 2021

★★★★★ 5/5

Google

Thankyou so much to Karen and Sam for helping me throughout the whole process making it’s as quick and easy!!!

Sarah · 22 August 2023

★★★★★ 1/5

Trustpilot

My parents house in Maghull still is…

My parents house in Maghull still is advertised as a detached bungalow when we have told them 4 times it's a semi detached bungalow, even when they came to take photos they still get it wrong , had loads of viewers then you see the reaction when it's not a detached , waste of time and money , I want the head office to call me and arrange a compensation deal

Sean · 29 May 2021

★★★★★ 1/5

Trustpilot

Property Viewing Experience

Went to view a property, was there 15 minutes early.Was contacted by them to let me know the agent was stuck in traffic, can we make another viewing appointment. Rang back and I said that were we were prepared to wait a further 1/2 hour.Not a problem they said, we'll let you know if she still can't make it.35 minutes later contacted them again, to be told that I was now contacting the wrong department(with the same number). Asked to be put through to the correct department, after 15 seconds phone hung up.Phoned up for the third time and got the standard message our offices are now shut, please leave a message.Good grief, never had an experience like it with any estate agent.I would not like to be selling my house or flat through them.

Jules · 8 June 2017

★★★★★ 1/5

Trustpilot

Exceedingly Poor Letting Agents

Used this letting agency to let my home out, much to my regret. The tenant had debts going back several years and was being pursued by various debt collecting agencies.Also a criminal record for fraud and embezzlement.Incredulously Entwistle Greens "rigorous and thorough' vetting procedures did not find any of this information.Instead they gave her the keys to my home and she left owing me over £2000 in arrears Absolutely appalling service!

David · 26 May 2021

★★★★★ 1/5

Trustpilot

Lies and deceit. Disgusting. I have the emails.

"I offered on a house £180,000. This was the reply from Entwistle, Windford: I asked ..... to leave a message - but didn’t pick one up at all yesterday. The seller wants to speak with me today - we tried to speak yesterday - he lives in Sweden. The property is on the market at offer over £180,000 and the offer is less than he was hoping for - so he said based on this he would like to see how the other viewings go. ...... had said that was your best and final offer." Now...if the estate agent didn't talk to the seller, how did she (Caroline) know that the seller wanted the other viewings to go ahead? Poor communication that lost me the house that I wanted. Horrendous experience.

Michael · 24 February 2017

★★★★★ 1/5

Trustpilot

Disgusting company

I hired them to sell my property, 8 months down the line,3 viewings,one potential buyer.Pathetic really. In meantime I decided to rent the property while for sale.So I did,what a mistake,I was lied to from day one.Ignored by rental department,I took full management service,I have been bullied by staff.I was bullied to buy insurance from them.When I raised concerns about my property and not knowing anything about tenants,I was lied that estate agent will attend the property with 24 hours notice given.Lies,lies and more lies.

Greta · 24 February 2017

★★★★★ 1/5

Trustpilot

Extremely poor company

Extremely poor company, I am in the unfortunate position of having them as my letting agents based in the north west. The administration is a joke constantly making errors, the maintenance side of things is terrible never get anything fixed and when you call to ask about it you get abuse. Worst thing is that even with the poorest possible service and tenant care they tell you that your rent is going up! Absolute Joke.

Pat · 25 March 2020

★★★★★ 5/5

Google

Karen and Samantha provide a fantastic rental management service. They are both proactive and deal with any issues quickly

Tim · 22 August 2023

★★★★★ 5/5

Google

As a landlord for the first time we found Nicola & the team to be very helpful & supportive. 3 years on and we still feel the same . Would I recommend Entwistle Green ? Absolutely:-)PositiveResponsiveness, Professionalism

Donna · 27 August 2021

★★★★★ 5/5

Google

Very polite team of professionals. No judgement on first impressions and very quick to reply and offer good professional advice

Eli · 18 June 2023

★★★★★ 5/5

Trustpilot

Excellent service from Sherry and Tracy…

Excellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn

M · 2 August 2024

★★★★★ 1/5

Trustpilot

Terrible letting agents

Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers. Some staff were somewhat helpful in the same office but overall, what an awful experience.

Leia · 26 September 2021

★★★★★ 5/5

Google

Fantastic service from David in sales. Highly recommend the company who have been letting my apartment for over 4 years and now in the process of finding me a purchaser.

Rebecca · 18 June 2022

★★★★★ 5/5

Google

Amazing service. Me and my dad have been looking for a property to rent for quite some time and Danny helped us get the perfect one. Couldn’t recommend him enough

Carl · 18 June 2022

★★★★★ 5/5

Google

Great service from both Samantha and Karen. Kept me updated throughout the process.

John · 20 November 2023