Trusted Agent profile · St. Helens
★★★★★
482 reviews across 2 platforms
11, Hardshaw Street, St. Helens, WA10 1QX
Entwistle Green's office in St. Helens, at 11, is rated 3.5 out of 5 across 482 reviews on two platforms, including 225 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Entwistle Green won in 2026.
The Trusted Agent 2026 results for Entwistle Green, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the St. Helens office, from every platform, shown as written. First names only.
1/5
TrustpilotExceedingly Poor Letting Agents
Used this letting agency to let my home out, much to my regret. The tenant had debts going back several years and was being pursued by various debt collecting agencies.Also a criminal record for fraud and embezzlement.Incredulously Entwistle Greens "rigorous and thorough' vetting procedures did not find any of this information.Instead they gave her the keys to my home and she left owing me over £2000 in arrears Absolutely appalling service!
1/5
TrustpilotProperty Viewing Experience
Went to view a property, was there 15 minutes early.Was contacted by them to let me know the agent was stuck in traffic, can we make another viewing appointment. Rang back and I said that were we were prepared to wait a further 1/2 hour.Not a problem they said, we'll let you know if she still can't make it.35 minutes later contacted them again, to be told that I was now contacting the wrong department(with the same number). Asked to be put through to the correct department, after 15 seconds phone hung up.Phoned up for the third time and got the standard message our offices are now shut, please leave a message.Good grief, never had an experience like it with any estate agent.I would not like to be selling my house or flat through them.
1/5
TrustpilotLies and deceit. Disgusting. I have the emails.
"I offered on a house £180,000. This was the reply from Entwistle, Windford: I asked ..... to leave a message - but didn’t pick one up at all yesterday. The seller wants to speak with me today - we tried to speak yesterday - he lives in Sweden. The property is on the market at offer over £180,000 and the offer is less than he was hoping for - so he said based on this he would like to see how the other viewings go. ...... had said that was your best and final offer." Now...if the estate agent didn't talk to the seller, how did she (Caroline) know that the seller wanted the other viewings to go ahead? Poor communication that lost me the house that I wanted. Horrendous experience.
1/5
TrustpilotDisgusting company
I hired them to sell my property, 8 months down the line,3 viewings,one potential buyer.Pathetic really. In meantime I decided to rent the property while for sale.So I did,what a mistake,I was lied to from day one.Ignored by rental department,I took full management service,I have been bullied by staff.I was bullied to buy insurance from them.When I raised concerns about my property and not knowing anything about tenants,I was lied that estate agent will attend the property with 24 hours notice given.Lies,lies and more lies.
1/5
TrustpilotExtremely poor company
Extremely poor company, I am in the unfortunate position of having them as my letting agents based in the north west. The administration is a joke constantly making errors, the maintenance side of things is terrible never get anything fixed and when you call to ask about it you get abuse. Worst thing is that even with the poorest possible service and tenant care they tell you that your rent is going up! Absolute Joke.
5/5
GoogleKaren and Samantha provide a fantastic rental management service. They are both proactive and deal with any issues quickly
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleAs a landlord for the first time we found Nicola & the team to be very helpful & supportive. 3 years on and we still feel the same . Would I recommend Entwistle Green ? Absolutely:-)PositiveResponsiveness, Professionalism
Thank you for your lovely 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery polite team of professionals. No judgement on first impressions and very quick to reply and offer good professional advice
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent service from Sherry and Tracy…
Excellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn
1/5
TrustpilotTerrible letting agents
Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers. Some staff were somewhat helpful in the same office but overall, what an awful experience.
5/5
GoogleFantastic service from David in sales. Highly recommend the company who have been letting my apartment for over 4 years and now in the process of finding me a purchaser.
Thank you for your kind comments and 5* review! Your words have been made known to our local team as well as your recommendation. Best wishes, Scott
5/5
GoogleAmazing service. Me and my dad have been looking for a property to rent for quite some time and Danny helped us get the perfect one. Couldn’t recommend him enough
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleGreat service from both Samantha and Karen. Kept me updated throughout the process.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSTAY AWAY FROM THIS ESTATE AGRNTS AT…
STAY AWAY FROM THIS ESTATE AGRNTS AT ALL COSTS!!!!
5/5
GoogleSam austin was very helpful for us
1/5
TrustpilotThey make booking viewings impossible if you won't use their broker
Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!
5/5
GoogleJust great, had an excellent service from Victoria, been very responsive and everything goes so smooth been in contact anytime when i had any questions. Recommended 100%
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDon't trust them they will never give…
Don't trust them they will never give your deposit back. These people making money like that
5/5
TrustpilotWe rent via Entwistle Green
We rent via Entwistle Green, and our main office is St Helens. The staff are amazing and Karen, our lettings manager is great to, I would definitely recommend Entwistle Green St Helens
5/5
TrustpilotWould like to thank Gail J Hines in…
Would like to thank Gail J Hines in helping my parents move.i to there New Home.
4/5
GoogleDanny (lettings) was extremely helpful and professional in helping us find a rented property. Working with him was a pleasure.PositiveResponsiveness, Quality, Professionalism
Thank you for your great review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn outstanding team who have made our move an enjoyable one. Always professional, personable and extremely efficient, especially when dealing with our queries.
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVicky the mortgage advisor here was amazing in helping us buy our first home. So helpful, supportive and friendly. Would reccomend to anyone
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotHorrible staff
Horrible staffTells you their staffing problems.Continually having to chaseInterrupts you when you talk to themWarrington branch you are so unprofessional Lucy Lisa please learn some manners
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Entwistle Green, St. Helens won Trusted Agent; Entwistle Green, Bury won Gold; Entwistle Green, Colne won Trusted Agent; Entwistle Green, Blackpool won Trusted Agent; Entwistle Green, Blackburn won Trusted Agent; Entwistle Green, Lytham St. Annes won Trusted Agent.
