5/5
GoogleLisa and all of the team were amazing from start to finish. We were so lucky to have her support throughout🫶🏻 Highly recommend!
Trusted Agent profile · St Helens, Merseyside
Ashtons Estate Agency St Helens reviews
★★★★★
206 reviews across 2 platforms
14 Hardshaw Street, St Helens, Merseyside, WA10 1RE
Ashtons Estate Agency's office in St Helens, Merseyside, at 14 Hardshaw Street, is rated 4.3 out of 5 across 206 reviews on two platforms, including 189 Google reviews rated 4.3.
Reviews
Every review we hold for the St Helens office, from every platform, shown as written. First names only.
Google5/5
GoogleCan't thank Ashtons enough for all the help and support they provided while we were purchasing our house. Stacey was always on hand to help when needed, chased up solicitors and most importantly kept me updated at all times. Would highly recommend them.
5/5
GoogleVery friendly & professional service received. Extremely helpful staff, particularly Sinead. We were constantly updated on the progress of our purchase. We would definitely recommend Ashtons.PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookWhat can I say viewing to completion in 3 weeks, traumatic time for me but can't thank them enough for there support especially Nicola who rang me on day of completion to see if I was ok thank you so much will recommend you allwaysxxxxxxx
5/5
GoogleI had several agents out to quote for our business and found Ashtons to be the most engaging and efficient. Sale particulars were on the web very quickly which led to a viewing and offer for the full asking price within 10 days of our property going on sale. Thanks to all the team at Ashtons in St Helens.
Agent replied
Hi David, Thank you for taking the time out to leave a review. Much appreciated. Many thanks
5/5
GoogleAbsolutely fantastic team! Under trying circumstances (nothing to do with Ashtons) the team were thoroughly professional, thoughtful and kept us updated throughout the process. Can’t thank them enough for everything they have done. Would recommend 100% and will be using them again. Huge thanks to everyone at Ashtons.
Agent replied
Thank you for taking the time out to leave us this lovely review.
5/5
GoogleFantastic service.....Adelle was absolutely amazing, so professional, and never failed to return a phone call or email!! If you want the best, go to Ashtons. Many thanks, Julie&Dean
1/5
GoogleA complete waste of our time. Arranging viewings for people that aren't matched to their criteria and just don't seem particularly bothered if you sell or not. I wouldn't recommend at all. No urgency about them. They definitely over promise and under deliver.
Agent replied
Hi Allan, We appreciate your comments, in your case we was only given just over a week to try and sell your property. We also increased the asking price from your request which can have an effect on the time a property takes to sell. Our team did all we could in the limited time we was given but unfortunately it wasn't enough to achieve a sale, We wish you all the best for the future and hope you sell the property.
5/5
GoogleAshtons visited our property today to value, very pleasant and professional in their approach. Will definitely go with Ashtons if we decide to proceed. Thank you for your time.
5/5
GoogleI can only say extremely positive things about the team at Ashtons, St Helens. From start to finish they were all professional, friendly, helpful and knowledgeable. …
5/5
GoogleThank you Sinead for supporting with my house purchase. Helpful and able to answer queries promptly.
5/5
GoogleGreat experience selling our house with Ashtons, all advisors very friendly and helpful always at the end of the phone when we needed them! Highly recommended
1/5
Facebooknot very good put our property up with ashtons heard nothing promised updates,on market for 4 weeks, rang several times for updates nothing, even spoke to my wife rudely when enquired asking a question. Not very helpful at all will look elsewhere even the office in town looks a little depressing
Agent replied
He re this review Ashtons contacted us concerning the way I was spoken too. After listening to the call they have kindly gave us a voucher for a meal. Would of rather sold my house as lost our dream home. But a nice gesture!
5/5
GoogleExcellent service from Ashton’s from start to finish when buying our house. Nicola and the team were friendly, helpful and efficient in following up enquiries and getting the job done! Would highly recommend.
1/5
GoogleWorst ever experience as first time buyer. Pushed arround and not been honest with the property details by Nicola Middlehurst. My mortgage expired and I still did not have any idea why they advertise properties that can not be sold. Two years down the line and the house was still for sale. A friend of mine even viewed it and they did not mention the problems about it. So would highly NOT recommend.NegativeQuality, Professionalism
2/5
GoogleConstantly changing times for meetings, inspections etc at the last minute and then still being late after that. If you're busy with work then expect to be late back to the office. On the plus side the fees aren't too bad compared to some, £150. They will protect your deposit in a recognised scheme and use an independent for the check out. I had no problems with deposit. But not worth it for the lack of organisation on their part, you will be messed around.
5/5
GoogleI've recently sold my house via the team at Ashtons in St Helens after they had sold my sons last 2 properties within a week. They came highly recommended and so I thought i'd give them a go myself after having a disappointing experience with another long established estate agent based in St Helens. To my utter amazement, they were able to sell my house within a week and the service form start to finish was nothing short of brilliant. They kept us informed on a regular basis of any updates on the sale and they made the whole process stress free. I can't recommend highly enough this place. If you've got a house to sell then Ashtons (St Helens) just has to be your number one choice. Thanks for a great job everyone at Ashtons. 10/10
1/5
FacebookTerrible communication, zero pro activity. A total unwillingness to even try and sell a house. Took two weeks to advertise it. Then had to be chased to get it on right move. Poor punctuation and grammar in the advert. No contact with any of the people liking the property on their OWN facebook page. Took 4 weeks to get a for sale bird up after three phone calls chasing it! And then they have the audacity to quote the wrong information in relation to the cancellation of the authority to sell. Absolute disgrace - avoid like the plague and pick a professional organisation.
5/5
GoogleLiverpool Street is a good place to work in and I love that picture of Skye off paw Patrol the red one you did for me
5/5
GoogleI have only dealt with this estate agent as a buyer as opposed to a seller, I have to say they have shown the upmost professionalism, always return calls, chased up the seller with any questions, went the extra mile when a problem occurred (no fault of theirs), always polite and courteous and made the daunting and overwhelming process of purchasing a property a whole lot easier. I do not hesitate to recommend this company.
5/5
FacebookSold our house in 6 weeks with Ashtons. Professional and friendly service would recommended to anybody wanting to sell their house. Nicola Jonathan and Stacey went above and beyond dealing with our sale.
5/5
GoogleAshtons really went above and beyond what was needed in order to assist me in my house move! Means so much! Amazing staff! Thankyou Sinead u were truly amazing!
Agent replied · 30 July 2023
thank you Angela :)
5/5
GoogleGreat from start to finish. Accurate valuation of our property, high quality, bright photos, always quick to respond to emails and calls - happy to answer any questions and offer advice.
5/5
FacebookI must start this off by saying Ashtons are the absolute BEST estate agents in St Helens - and We dealt with a few! From start to finish in selling our property Stacey, Jonathan and the rest of the team have been there every step, deservedly earning every penny as they were always on hand to answer the phone, listen to concerns and provide much needed advice. Their fee for selling which has to be said is competitive anyway, becomes a complete bargain for the service you receive - We couldn’t recommend them highly enough! Thankyou!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
