5/5
TrustpilotFriendly & Helpful
Friendly & Helpful. Thanks Sorcha! Lee
Trusted Agent profile · St. Andrews
DJ Alexander St. Andrews reviews
★★★★★
1,563 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,563 reviews on two platforms, including 28 Google reviews rated 4.2.
Reviews
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleGreat service from application to dealing with general maintenance of the property! Very responsive to queries with a friendly team!
Agent replied · 14 June 2024
Dear Andrew, Thank you very much for taking the time to review Braemore Sales & Lettings, we really appreciate it. Kind regards, The Customer Care Team
5/5
TrustpilotGreat service
Easy and fast process by agents Miss Caroline & Diane, for renting a property in Glasgow.
Agent replied · 12 June 2024
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotSmooth experience
The reply is quite prompt, and the staffs are quite helpful.
Agent replied · 12 June 2024
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotCompany has promptly answered all…
Company has promptly answered all questions I have had: Dale Barr and Allison Pearson have both resolved issues within minues of being raised in a courteous and professional manner.
Agent replied · 12 June 2024
Hi Ruari, thank you for the great review!
5/5
TrustpilotExpert advice all the way through the…
Expert advice all the way through the sale
Agent replied · 12 June 2024
Thanks for the great feedback. I will make sure to pass this onto the team.
5/5
TrustpilotQuick ,easy and to the point
Quick ,easy and to the point Mark Hall was a great help.
5/5
TrustpilotExceeded Expectations - My experience of this company that…
My experience of this company is that they go above and beyond. Caitlin Butler has provided me with exceptional service, professional and caring. Caitlin always return calls and emails and has made the challenging process of finding a flat in Edinburgh much easier. I highly recommend this company
4/5
TrustpilotAll good
All good Excellent handling thing etc
Agent replied · 12 June 2024
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotGreat Experience
Great service and very helpful team
Agent replied · 12 June 2024
Thanks for the great review. We will pass this onto the team.
1/5
TrustpilotLandlord
Even as a landlord the lack of customer service is just beyond belief.My tenants have also had no or little service. Stay away at all costs!
Agent replied · 12 June 2024
Hi Ian,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you. Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property.
5/5
TrustpilotThank you for your quick response and…
Thank you for your quick response and real help in finding an apartment.
Agent replied · 12 June 2024
Hi, thanks for the great feedback.
5/5
GoogleI have moved to 38 South Street apartments , all looks fantastic and I had to move in 2-3 days immediately, fortunately Braemore Team is organized and responsible for every step, I have moved so quickly that describes me how good they are. Fantastic team, very organized, quick response for any issues or questions.
1/5
TrustpilotI've yet to receive a single response…
I've yet to receive a single response to any of the emails I have sent about a number of properties, over a number of weeks. Absolutely useless.
Agent replied · 12 June 2024
Jenni, if you would like to send me an email with your requirement then i can look into this for you. The property market is extremely busy in Edinburgh at the moment so i am sorry if your email has been overlooked. You can also call us on 0131 558 3000 and speak with a member of our enquiries team. They are available Monday to Thursday 09.00 to 17.30 and Friday 09.00 to 17.00.Kind regardsSteve RobbinsHead of Customer Servicesteverobbins@djalexander.co.uk
1/5
TrustpilotI've yet to receive a single response…
I've yet to receive a single response to any of the emails I have sent about a number of properties, over a number of weeks. Absolutely useless.
Agent replied · 24 October 2024
Jenni, if you would like to send me an email with your requirement then i can look into this for you. The property market is extremely busy in Edinburgh at the moment so i am sorry if your email has been overlooked. You can also call us on 0131 558 3000 and speak with a member of our enquiries team. They are available Monday to Thursday 09.00 to 17.30 and Friday 09.00 to 17.00.Kind regardsSteve RobbinsHead of Customer Servicesteverobbins@djalexander.co.uk
5/5
TrustpilotStaff were very competent
Staff were very competent, friendly and helpful which made the process for partner and I super swift and easy and stress free! Shout-out to Caroline for consistently keeping us up but I date Would recommend using DJ Alexander estate agents.
5/5
TrustpilotThanks for the support!
Fantastic support from Louise Thomson Daly at DJ Alexander! Very helpful and quick responses.
Agent replied · 12 June 2024
Hi, thanks for the great feedback, I will make sure to pass this onto Louise.
5/5
TrustpilotDonna at DJ Alexander made our lives so…
Donna at DJ Alexander made our lives so simple and easy it has been a very painless process to find and secure a lovely flat.
Agent replied · 12 June 2024
Hi Sarah, thank you for the great review!
5/5
TrustpilotVery please with all the information…
Very please with all the information provided with Mark, he was very clear and patient with all my enquiries regarding a flat application process.Thanks MarkDavid
Agent replied · 12 June 2024
Hi David, thank you for the great review!
5/5
TrustpilotHeather was brilliant
Heather was brilliant. She was very patient every step.
1/5
TrustpilotWorst letting agent
Worst letting agent I've ever been with. Ignored and even CLOSED complaints without responding. Left me with no heating. Didn't give a damn about losing a paying tenant. Avoid!!
Agent replied · 12 June 2024
Hi Andrew, we apologise your feedback has gone unattended for so long, we've only just become aware of this review. Even thought it's been a few months, we'd really like to speak to speak to you to see if we can help and to understand how we can improve. If you would be interested in chatting, please free feel to contact our Associate Director Rob Trotter on robtrotter@djalexander.co.uk and he will make your query a priority. Many thanks.
5/5
TrustpilotWe were assisted by Keiran and Sandie…
We were assisted by Keiran and Sandie on securing our property and can not thank both of them enough, both super helpful and efficient. Turn around time and communication was spot on and can’t wait to move in. Thanks again!
5/5
TrustpilotSuper fast service from Dale at DJ’s…
Super fast service from Dale at DJ’s within ten mins sent out a contractor for my gammy sink! Cheers Dale!
Agent replied · 12 June 2024
Hi Scott, thanks for the great feedback.
5/5
TrustpilotGreat Customer service with Quick and Simple Application process.
My experience with DJ Alexander was great and effortless. Throughout every phase: flat searching, viewing, application to finally handing over the flat everyone was fast, corteous and professional. Colin D. was a great help throughout the whole process. He answered all of my many questions during my first viewing and was very knowledgeable about the property.
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