Trusted Agent profile · St. Andrews
★★★★★
1,563 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,563 reviews on two platforms, including 28 Google reviews rated 4.2.
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
3/5
TrustpilotOn several occasions the response times…
On several occasions the response times for maintenance issues are usually not as prompt as should have been.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotDelt with Sophie Alley
Delt with Sophie Alley, had a really good experience, super quick and easy. Has a really good applications system and no issues.
3/5
TrustpilotEmail response to question
I emailed to enquire about safety certificates for a property with regard to landlord re registration. I received a quick and helpful response from Aaron Old.
Hi, thanks for the feedback. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotGood job
Good job. The house was well cleaned
Thank you, Martha, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotGood marketing and advice
Good marketing and advice. Very responsive to any queries whether by email or phone. Would recommend.
Thanks for the great review. I will pass this onto the team.
1/5
TrustpilotBad and worst
Worst letting agency with no proper competency employees and treat the customer very badly
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotFantastic customer service
Fantastic customer service, I spoke with Amber and all of my questions were answered and I received very helpful advice. Looking forward to renting with this agency.
Thank you, Emily, for this excellent review. We will pass this onto Ryan and the Team.
5/5
TrustpilotVery helpful and informative
Thank you, Joanne, for this excellent review. We will pass this onto the Team.
2/5
TrustpilotInconsiderate to prospective tenants
Arranged to view a flat at earliest offered date and given no indication that there were viewings happening earlier for others. Told day before by text that flat was already let. Extremely inconsiderate.
Hi Joe, thanks for the feedback and apologies we have not explained the full process. If we can help you in the future please email me on richardtierney@djalexander.co.uk, Head of Customer Experience.
5/5
TrustpilotGreat experience with Jemma Watt!
Great experience with Jemma Watt!Super professional.
Thank you, Salma, for this excellent review. We will pass this onto Jemma.
5/5
TrustpilotGreat service
Great service. Thanks for the Dj Alexander.
Thank you, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotPrompt response on all enquiries
Prompt response on all enquiries, swift reply to mails and above all the staff's professionalism was awesome.
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotThe Truth about Tremendous Ruth
Excellent customer service from Ruth Salako at D. J. Alexander when I was inquiring about my tenancy. Made my day and put a bounce in my step!
Hi, thanks for the great feedback, I will make sure to pass this onto Ruth.
5/5
TrustpilotSuper friendly and helpful
Super friendly and helpful. Great experience.
Thank you, Salma, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotKieran Mooney provided good service!
Thank you, Tracy, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotHelpful and responsive.
Every time I need help DJ Alexander are always quick and helpful with their responses, much better than any of the letting agencies I've dealt with in the past. Dale my maintenance manager, in particular, has been great.
Hi Jack, thank you for the great review!
5/5
TrustpilotAlways helpful
Always helpful. Amazing.
Thank you, Joe, for this excellent review. We will pass this onto the Team.
4/5
TrustpilotGood responsive team
Helpful in the tenancy process.would be great if the wait time for maintenance work is less.
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotLovely staff
Lovely staff, great attention to detail and the whole experience was extremely smooth, would highly recommend
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotWe are tenants with DJ Alexander for 6…
We are tenants with DJ Alexander for 6 months and till now we had a great experience. Martin from the end of the tenancy team manager was very helpful and helped with our requests.
Hi Symela,Thanks for the great review!
1/5
Trustpilotdj alexander swindler
nothing has been agreed upon, nothing has been fixed, and money is being taken from me
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent experience including…
Excellent experience including arranging viewing, processing my application, and answering my queries.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotVery helpful and good service
Very helpful and good service in securing a flat in Edinburgh,
Thanks for the great review. I will pass this onto the team.
5/5
GoogleSo helpful from enquiry to signing lease and moving in. Very fast email reply time - you really felt cared about. Would definitely recommend this service
Dear Amy, Thank you very much for taking the time to review Braemore Sales & Lettings, we really appreciate it. Kind regards, The Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
