DJ Alexander St. Andrews reviews

★★★★★ 5/5

Trustpilot

Great Service From DJ Alexander

I am writing to express my utmost satisfaction and gratitude for the exceptional service provided by Ben Alexander, the Director of New Business, and Natalie Cotton, the Portfolio Team Manager. My experience with them has been nothing short of outstanding, and I would like to share my positive feedback.As a seasoned landlord and business owner with over 40 years of experience in the industry, I recently entrusted D.J. Alexander with the management of all my properties due to the challenges posed by the Covid pandemic. From the very beginning, Ben and Natalie have consistently demonstrated their professionalism and expertise, ensuring a seamless and efficient letting and full management process.Throughout my interactions with them, I have been thoroughly impressed by their dedication to providing excellent customer service. They have been incredibly helpful and responsive, addressing any queries or concerns promptly and effectively. Their knowledge of the market and their commitment to assisting both tenants and landlords have been truly remarkable.I would like to commend Ben Alexander and Natalie Cotton for their exceptional professionalism and customer service. Their attention to detail, reliability, and genuine care for their clients' needs have left a lasting positive impression on me. It is without hesitation that I recommend D.J. Alexander sales and letting to anyone seeking reliable and trustworthy property management services.Thank you, Ben and Natalie, for your outstanding support and commitment. Your efforts have made a significant difference in my experience as a landlord, and I am grateful for all that you have done.Mosobbir

Mosobbir · 30 December 2023

★★★★★ 5/5

Trustpilot

I applied to rent a flat with DJ…

I applied to rent a flat with DJ Alexander. Gill Annand made the approval process very smooth and quick, which is really appreciated. I can't wait to move to my new flat :)

Alejandro · 6 December 2023

★★★★★ 5/5

Trustpilot

We had our first encounter with DJs…

We had our first encounter with DJs today and it was nice and was went the way we wanted. Sarah was superb and she has shown us the property and have answered all our queries. Looking forward for a long term engagement.

Arijit · 6 April 2023

★★★★★ 4/5

Trustpilot

Top of the game

Quite a smooth end to end experience with them. Rented a property in Edinburgh, and very helpful and positive attitude from conducting viewings, finalising contract, checking references to checking out. The communication was often a bit delayed and required follow up, but very satisfied other than that. Would rate as 4.5/5, and would recommend to anyone looking to rent or buy.

Shail · 5 December 2024

★★★★★ 5/5

Trustpilot

Very responsive and helpful

Very responsive and helpful! Evie was terrific in helping secure the perfect apartment, I'm absolutely thrilled. Gill Robertson-Cree was great and so helpful with my application process. Would very much recommend this agency.

Ciara · 1 December 2023

★★★★★ 5/5

Trustpilot

It's a nice experience with DJ…

It's a nice experience with DJ Alexander especially Kieran help us much. Great experience and always recommend dj Alexander.

Surya · 27 August 2024

★★★★★ 5/5

Trustpilot

Great Service

We have had a few maintenance issues over the past few months with a property which we let out and Norman MacLean has been extremely helpful in ensuring those issues are attended to in a timely manner. He is very good at communicating and also very responsive to all queries and at all times is very professional. He is definitely someone I feel I can rely on to ensure my property is maintained to an appropriate standard.

Averil · 21 February 2024

★★★★★ 5/5

Trustpilot

Easy and efficient

Easy and efficient, Ryan Cochrane has been a massive help getting everything sorted and helping out even after I've moved in.

Jason · 22 July 2024

★★★★★ 1/5

Trustpilot

Avoid! Especially Students!

Avoid! D.J. Alexander (formerly Stonehouse Lettings) does not care about the tenants in the slightest, other than their money! There’s no 24 hour assistance for heating/lock/security issues, even in an emergency! Anything that needs repairing or replaced takes months and on top of that they will blame and try to charge you for it when you move out. Students especially, they think they can take advantage of your age and relative inexperience. After letting with them once we avoided them like the plague until they unfortunately took over the smaller agency we rented with and we were devastated. We are good respectful tenants and take pride in that and yet we haven’t seen a penny of our deposit and it has been over 6 months since we moved out. I wouldn’t write a review like this unless I really felt I necessary, to stop other students experiencing what we have. Even amongst our circle we aren’t the only ones who have experienced this. I really would avoid using them if it’s possible

LJackson · 15 December 2023

★★★★★ 5/5

Trustpilot

Recent rental experience

I had a fantastic experience working with Jennifer Cabrera on my rental agreement. She was professional, and responsive, and made the entire process smooth and stress-free. Her attention to detail and willingness to address all my concerns promptly were greatly appreciated. I highly recommend Jennifer for anyone looking for a reliable and efficient property agent.

Ka · 14 June 2024

★★★★★ 5/5

Trustpilot

An excellent, professional letting agent

We have been with DJ Alexander in Edinburgh for over 10 years and are very pleased with level of service and support provided throughout our time with them, both with securing suitable tenants and dealing with our tenants / maintaining the properties.Always find the team to be professional, with timely action and response. Management fees may seem high but value for money as we don't have to worry about our properties being well managed.

Richard · 18 April 2024

★★★★★ 5/5

Trustpilot

Chloe Mitchell was great in helping us…

Chloe Mitchell was great in helping us get everything setup for our flat in Edinburgh and the process was so smooth. Would recommend to anyone. Thanks again

Peter · 28 March 2024

★★★★★ 5/5

Trustpilot

Excellent Service and guidance

Thanks Gemma-Louise Mavor for helping out for everything from check in of the property till the checkout. Your guidance and response was awesome.

Customer · 11 June 2024

★★★★★ 1/5

Trustpilot

I don't know what want wrong

I don't know what want wrong, I have been using Djalexander app looking for accommodation to rent for the past 1 year plus, all to no avail.When I apply viewing will be booked. hubby will attend, or I will take a day off where I work to attend the viewing sometimes I will attend with my uniform on at the end the flat won't be given to me, I have viewed more than 50 flats here in Edinburgh, no documents will be requested, I will receive an email saying I'm unsuccessful. During the process of going to veiw properties, I lost my 3 months pregnancy.My hubby and I had to rent a room to manage. I am left with nothing my heart will be fill with negative thoughts about Djalexander.

Happiness · 6 December 2023

★★★★★ 5/5

Trustpilot

Maureen Cruickshank

Overall the website made it very easy to search for properties that suit my preferences. The agent Maureen was super kind and helpful. Helped me well along the well of finding a place.

Customer · 10 November 2023

★★★★★ 5/5

Trustpilot

Natalia has been super helpful and…

Natalia has been super helpful and prompt.I had a lot of questions throughout the renting proccess and she never delayed in answering my quieries.

Maya · 17 May 2024

★★★★★ 5/5

Trustpilot

Paige and Diane were absolutely…

Paige and Diane were absolutely amazing, super speedy tenancy process. Amazing service, very professional.

Maggie · 1 November 2024

★★★★★ 5/5

Trustpilot

I recently relocated from Delft, Netherlands…

I recently relocated from the Netherlands, and Laura Mctaggart from DJ Alexander was incredibly helpful throughout the process. She was highly responsive over both phone and email, assisting my wife and me in finalizing the deal quickly. The house we rented was well-maintained and kept in excellent condition. Additionally, the housing agency's website was easy to navigate, making the overall experience smooth and hassle-free.

Thejas · 1 October 2024

★★★★★ 5/5

Trustpilot

Thank you!

I would like to preface this by saying that I was under a SIGNIFICANT time crunch but everyone at the Aberdeen office was so helpful at making sure it went as smoothly as it could. Most of my correspondence was with Gill Annand, and I am so glad it was bc she went out of her way to make this move possible.I was so stressed about this move but because of the help of Gill and the rest of the Aberdeen team, I couldn't be happier with where I ended up.

M · 28 November 2023

★★★★★ 5/5

Trustpilot

Very helpful staff

I have mostly dealt with Cara Jenkins who has shown nothing but patience and kindness to me and guided me through the tenant application. I also have dealt with Galina and Imran who both have been very helpful so I cannot fault.

Jean · 21 February 2023

★★★★★ 5/5

Trustpilot

Excellent Customer Care

I had a very constructive cooperation with the representative of the real estate agency that has helped me a lot in my search for the most appropriate property that suits my taste.Amber was really helpful and polite and was willing to arrange a virtual viewing for me as I live outside the UK.All in all, I highly recommend Dj Alexander lettings to anyone who wants to rent a property its staff is really friendly and in close proximity to the customers but also they offer a wide range of options for the potential tenants.

Stella · 30 June 2022

★★★★★ 5/5

Trustpilot

Sarah Liu - DJ Alexander

Sarah Liu made the whole experience of finding a flat to rent very easy and accessible. She made sure we were in the loop of the whole process and answered all my questions. Overall, a very good experience. Would recommend!

Scott · 22 April 2023

★★★★★ 5/5

Trustpilot

Smooth and efficient

Process was smooth and efficient. Kieran Mooney was especially helpful on the viewing side, and Chloe Mitchell was always on hand to help during the application process.

Hew · 12 March 2024

★★★★★ 1/5

Trustpilot

DON’T DO IT, you will regret

Our short 3 month stint with DJ Alexander can only be described as 3 months of disorganization, poor communication, and extortionate charges.After having multiple issues with the property we were renting from DJ, we found ourselves going round in circles trying to even have the issues acknowledged, so after only 2 months we terminated our tenancy. In our checkout report, our property manager Asif Mohammad stated that the grass in the shared garden space was overgrown, but he stated in the report that we weren't responsible for this; despite this we were hit with a £175 bill for supposedly overgrown grass during our move-out. After checking around for quotes to cut a small patch of grass if was significantly less than what they had charged, but seeing as DJ use their very own gardening services, it wasn’t surprising that they charge extortionate prices to fleece tenants of their deposits.Getting responses from the end of tenancy “manager” Craig Mitchell felt like pulling teeth, we spent months of back and forwards emails. When we tried the deposits scheme, DJ Alexander conveniently waited out the 30-day clock before replying. Frustratingly, almost 5 months after moving out we ended up paying just to be done with it. For anyone thinking of going with DJ Alexander, DON’T DO IT, you will regret. Try other letting agents like Burgh, Clan Gordon, Murrie and Currie etc.

N · 22 November 2023