Trusted Agent profile · St. Andrews
★★★★★
1,582 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,582 reviews on two platforms, including 28 Google reviews rated 4.2.
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotDJ Alexander have been absolutely…
DJ Alexander have been absolutely fantastic at helping us secure our flat. The process was stress-free and easy. The property manager Natalia was incredibly helpful and welcoming. I would highly recommend anyone to go through this agency when looking for a property in Edinburgh.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotStephen was extremely helpful and…
Stephen was extremely helpful and guided us through the whole process. He was very efficient and responsive to any queries we had and made the whole process as stress free as could be hoped
Thank you, Matt, for this excellent review. We will pass this onto Stephen and the Team.
5/5
TrustpilotRental property
Really helpful staff at the Glasgow branch especially Laura McTaggart who has been really great at communicating all our move in information, helping with the application process and any questions we’ve had!
Thank you, Keely, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotDJ Alexander is Awesome!
Eve Mack (Property Manager) was active and supportive during the early tenancy confirmation days. Her coordination helped us to make decisions and take action on related things in a timely manner. Thanks to the DJ Alexander team, including the field personnel who showed us the property.
5/5
TrustpilotVery helpful and approachable
India Hale was extremely helpful during the application process and answered any queries we had after move in, in a friendly and polite manner.
Thank you, Brodie, for this excellent review. We will pass this onto India and the Team.
5/5
TrustpilotGood Transition: England To Scotland
I relocated all the way from England to Scotland as a result of job employment and having Carol Clark processing my Application form has been a very excellent transition for my family. Everything (less then 10 days) was fast and speedy from the day I submitted my form.Great customer service as well from Stephanie McMillan as well, very open and always ready to assist. I can see professionalism in there work and team working spirit.
Thank you, Fundel, for this excellent review. We will pass this onto Carol, Stephanie and the Team.
5/5
TrustpilotSmooth and Swift- ft.John, Chloe and Gemma
Me and my friend just locked in on a property which was listed by DJ Alexander. The whole experience has been very swift and methodical. Beginning with the property manager who showed us the property- John Sturgeon. He helped us view the property and answered all our doubts. He readily picked our calls and was sweet throughout the process. He was professional about everything and provided us with sound advice whenever we reached out. Now, next onto our agent who helped us with the entire documentation process- Chloe Mitchell. She was very cooperative. She also was readily available to answer our doubts and communicative about the process. She really ensured that each step of the checks happens in a proper way. She was also very helpful throughout. Also shout-out to Gemma, who showed us the property on the day we were handed over the keys, she was super sweet and showed us all the ways and made us feel confident that we can finally move in now happily. The platforms at DJ Alexander that are in place are really helpful and not at all cumbersome, they help in carrying the whole documentation phase quickly. I would suggest people to refer to these guys for finding the best property.
Thank you, Tanmeet, for this excellent review. We will pass this onto John, Chloe, Gemma-Louise and the Team.
5/5
TrustpilotFlat Inspection
Had my flat inspection with Oliver McTurk. Oliver was very friendly and helpful. That was a good experience. Many thanks!
Thank you, for this excellent review. We will pass this onto Oliver and the Team.
1/5
TrustpilotTerrible
Terrible. Was applying for a flat in Edinburgh. A John Sturgeon sent me an application form which I returned (ID, bank statements etc) never to be heard from again. Sent a follow up email - still nothing. That was over a month ago. Complete and utter waste of time.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotBy far the best letting agencies I've had in 5y..
I have changed letting agency I believe 3 times over 5y. And DJ has been by far the best. Tools are in place to reach out in case of requests, issues are treated timely, and I always got a feedback.I have been particularly satisfied with Amy Vass who has helped ++ with my end of tenancy (which not an easy one...).I am actually quite sad to leave the property; both DJ services and the owner were serious in their follow up ; and the flat was stunning. Thanks for everything DJ has covered for me in the last years.
Thank you, Karima, for this excellent review. We will pass this onto Amy and the Team.
5/5
TrustpilotVery clear and straightforward viewing…
Very clear and straightforward viewing process. Kieran was very helpful and approachable during and after the viewing. We enjoyed the experience as our questions were answered quickly and professionally! Thank you.
Thank you, Vitali, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotGreat Service with Caroline Connelly
Caroline Connelly helped me within DJ Alexander, providing fantastic, friendly, and professional service that made the process feel very easy. She is super responsive and very easily reachable, and I would highly recommend her services. Thanks so much Caroline!
Thank you, Jess, for this excellent review. We will pass this onto Caroline and the Team.
5/5
TrustpilotYOU ARE THE BEST
My journey with DJ Alexander started when I attended a viewing with Ryan and I found that the place was a bit small for me. Ryan promised to get me something that will suit my specifications and truly he did. RYAN, thank you for being nice, professional and amazing. He followed me up and booked another viewing for me with Kieran, who turned out to be another great and exceptional person. Kieran started the application process and YASS the application Advisor took over. Gill Robertson Cree!!!!! I’m screaming your name here. Thank you for being kind, patient, friendly and efficient. From start to finish, these three people were incredibly supportive and attentive, making the entire process seamless. Their professionalism and dedication ensured that every aspect of the letting process was handled smoothly, leaving me stress-free and confident in their expertise. I highly recommend DJ Alexander and their team to anyone seeking a hassle-free letting experience.Medinat
Thank you, Medinat, for this excellent review. We will pass this onto Ryan, Kieran, Gill and the Team.
5/5
TrustpilotGemma-Loiuse, Kieran Porteous & Gill Robertson-Cree
We got selected for this property having met Kieran at the viewing, and it was time to go through the renting process. Here, we were lucky to have the most amazingly kind, patient and understanding Application Adviser in Gill Robertson-Cree. I cannot over-emphasize how extremely respectful and calm she was trying to help get our application over the line as we struggled with certain aspects of it. It was such a pleasure working with her.Did I say it all started with the amazing Gemma-Louise? She won't remember the role she played and that's what makes it an even more beautiful experience.Amazing humans they got there at DJ Alexander!Oluwafemi
Thank you, Oluwafemi, for this excellent review. We will pass this onto Kieran, Gill, Gemma-Louise, and the Team.
5/5
TrustpilotZosia took us around a flat in…
Zosia took us around a flat in Marchmont, Edinburgh a few days ago. She was extremely helpful, and explained what the rental process - from application to tenancy - looks like. As new student renters, this was invaluable, and helped us get our bearings and feel confident in the process. DJ Alexander has a number of flats on offer and I've had good experiences with people I've spoken to on the team. Their online system for booking viewings does not always work but this is because viewing space for flats here run out so quickly, and that is made up for by how friendly and helpful the team is.
Thank you, Zoe, for this excellent review. We will pass this onto Zosia and the Team.
5/5
TrustpilotChloe Mitchell was great
Chloe Mitchell was really quick at responding to all of my questions! She made the process much easier than i’d imagined.
Thank you, Eve, for this excellent review. We will pass this onto Chloe and the Team.
5/5
TrustpilotVery professional and thorough
Everyone was very professional and thorough from viewing, the whole way through my tenancy application process.Carol was very helpful and understanding.
Thank you, Flora, for this excellent review. We will pass this onto Carol and the Team.
1/5
TrustpilotThey are letting the mafia
They are letting mafia. They will call everybody at the same time for viewing and it would be an auction. Everybody will try to befriend them and bid for paying more rent and hence more favor to them. On the face they will tell us that we forward all applications to the landlord and the landlord will select the tenant. But there is no transparency that they will send the application to the owner. I have viewed six properties with them, I have a full-time job and I didn't get any property as I haven't pitched for paying more rent.
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotBrilliant Experience
I recently moved house with DJ Alexander, taking up the rent of a new property. The entire experience from start to finish was fantastic. I was guided throughout the whole process and supported every step of the way. Laura Mctaggart, our application advisor, was always there by phone or email whenever I needed help or to ask a question. She does the utmost to help tenants, and is supportive throughout the entire experience, from beginning to end. I cannot recommend DJ Alexander, or Laura, enough!!
Thank you, Katharine, for this excellent review. We will pass this onto Laura and the Team.
1/5
TrustpilotDo not care about tenants
They provided me with a disgracefully inaccurate move in report - especially regarding cleanliness. Then tried to get me to sign a document which said I would pay to get the property professionally cleaned (which was unlawful at the time).On move out attempted to charge me for things which I had brought to their attention on move in. Written and photographic evidence was clearly marked by myself on the move in report but they still ‘tried their luck’. They do not care about the tenant and only show loyalty to the landlord.
Dear Ryan, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotI had a pleasant experience using DJ…
I had a pleasant experience using DJ Alexander while looking for properties as a tenant. Kieran Mooney was great, he was friendly, and patient and answered my questions in person and via email.
Thank you, Kale-ab, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotCara has been a star!
Really appreciate all the help that Cara has given us so far in our search for a rental property for our son. She has answered our queries promptly and done her best to keep us informed, during what has been quite a stressful time for us. Thank you Cara, you are a star!
Thanks for the great review. I will make sure we pass this onto Cara.
5/5
TrustpilotAsif Mohammad was our agent and he…
Asif Mohammad was our agent and he showed us around flats until we found the perfect one. He was polite and knowledgeable. He also responded to emails out of hours and on weekends to keep us updated. Thanks so much Asif.
Thanks for the great review. I will pass this onto Asif.
5/5
TrustpilotYvonne was so helpful and made a…
Yvonne was so helpful and made a stressful day so easy !! Thanks for your help Yvonne ..
Thank you, Martin, for this excellent review. We will pass this onto Yvonne and the Team.
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