Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery good experience in renting flat at Edinburgh
I would like to express my gratitude for Ms Galina Webster's help and support helping us to rent a flat in Edinburgh. We really are grateful for everything she did for us when we met her first time in Oct 2023. And finally we can move into the new home in March 2024.She is kind to tell us all information regarding the renting procedure in UK that make us impressed. She took the time to let us to tell our requirements and preferences, particularly for our children, and she kept in finding properties to match our need.Throughout the process, she kept to update us the status with guidance and advice. Her knowledge let us to settle here without stress.We want thank you once again to Galina for all that she has done for us.
Ray · 18 April 2024
Agent replied · 12 June 2024
Thank you, Ray, for this excellent review. We will pass this onto Galina and the Team.
★★★★★ 1/5
TrustpilotCan't organise a p!ss up in a…
Can't organise a p!ss up in a brewery,most recent issue I've had with them is a leak in the flat in October 2023 still waiting on it getting fixed despite the fact the leak stopped the same day,only after threatening to withhold rent did someone actually respond or do anything about the issue and said they would send someone today (18.04.24) but this isn't the first time I've had to do this to get a response. It shouldn't be that you have to do this to get them to action request and do their job. You get zero communication from them when you ask for updates just an absolute shambles, almost worth living with the damage in the flat just to avoid the stress of getting anything fixed.
Marty · 18 April 2024
Agent replied · 12 June 2024
Dear Marty, Thank you for taking the time to leave a review. We are sorry to read of the issues you set out. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
★★★★★ 5/5
TrustpilotDJ Alexaneder made the application…
DJ Alexaneder made the application process simple and straightforward. A big thank you in particular to Gill Robertson‑Cree who helpfully and professionally guided me in the process.
Mike · 18 July 2024
Agent replied · 24 October 2024
Thank you, Mike, for this excellent review. We will pass this onto Gill and the Team.
★★★★★ 5/5
TrustpilotGreat Staff personalized servie
I have had a good experience dealing with DJ Alexander Glasgow branch. Great staff, knowledgeable about the property, and eager to advice to get a successful result. Ruth has been very communicative, and Conor provided a truly personalized service, when, as an example, proactively offered more convenient options to handover the property keys.
Bego · 23 October 2024
★★★★★ 5/5
TrustpilotWould recommend
Although we did not end up going for the flat in the end, Kieran Mooney was very helpful and friendly during the viewing, and responded quickly to any emails. Would recommend!
CATHERINE · 3 May 2024
Agent replied · 12 June 2024
Thank you, Catherine, for this excellent review. We will pass this onto Kieran and the Team.
★★★★★ 5/5
TrustpilotWe had a bad leak at our flat in…
We had a bad leak at our flat in Aberdeen however Ellie Robertson has been absolutely brilliant at liaising with insurance inspectors and contractors to arrange the repair work.The service I have received from Ellie over the past year has been top class and a credit to AJ Alexander.
Peter · 20 December 2024
★★★★★ 5/5
TrustpilotExcellent service
Amazing service and the property manager Gemma-Louise was very nice and friendly, she obviously knew her job very well, she delivered and I was very happy and felt comfortable talking to her.
Ellen · 12 April 2024
Agent replied · 12 June 2024
Thank you, Ellen, for this excellent review. We will pass this onto Gemma-Louise and the Team.
★★★★★ 5/5
TrustpilotAwesome Keiran
Keiran has been the most awesome property manager i have witness till now. He was generous enough to patiently wait while i was running late for some other critical commitments. He explained quite well of the property and where abouts.Cheers Keiran! you rock!
Hemant · 28 July 2023
Agent replied · 12 June 2024
Thanks for the great review. I will pass this onto the team.
★★★★★ 5/5
TrustpilotChloe Mitchell was very helpful when…
Chloe Mitchell was very helpful when assisting us with the process of renting and answered any questions we had! Great experience ☺️
Cristy · 1 October 2024
Agent replied · 24 October 2024
Thank you, Cristy, for this excellent review. We will pass this onto Chloe and the Team.
★★★★★ 5/5
TrustpilotWe have recently marketed and rented a…
We have recently marketed and rented a property through DJ Alexander Glasgow.Their service has been excellent and they helped with the process of liaising with the new tenants when the CH failed just before the moving in date. Their marketing of the property has been professional and myself and my wife feel that they listened to us throughout this process. I feel that this has been helped by having a Paige as my client contact keeping me informed all the way. Conor who was our initial new business manager led us through the service and has been a listening ear whenever we had any questions. We live remotely from the flat so having some approachable and easily contactable has been important.
James · 5 April 2024
Agent replied · 12 June 2024
Thank you, James, for this excellent review. We will pass this onto Paige, Conor and the Team.
★★★★★ 5/5
TrustpilotApartment rent in Edinburgh
I rented apartment in Edinburgh from DJ Alexander and Ryan Cochrane helped me through the process, whole experience was really easy and smooth with clear instructions, thanks to Ryan and team for help:)
Prateek · 8 March 2024
Agent replied · 12 June 2024
Thank you Prateek, for this excellent review. We will pass this on to Ryan & the Team.
★★★★★ 5/5
TrustpilotGreat move-in experience
Had a great move-in experience. Our property manager Alexandra was very helpful and helped us get an earlier move-in date as well.
Chirag · 23 September 2024
Agent replied · 24 October 2024
Thank you, Chirag, for this excellent review. We will pass this onto Alexandra and the Team.
★★★★★ 5/5
TrustpilotDiane was wonderful and very helpful in…
Diane was wonderful and very helpful in settling us into our new home. Everything was explained and easy to understand throughout the process.
Zahra · 7 September 2024
Agent replied · 24 October 2024
Thank you Zahra, for this excellent review. We will pass this onto Diane and the Team.
★★★★★ 5/5
TrustpilotGreat experience with Elaine Thompson (Edinburgh)
Elaine was really helpful throughout the application process and answered all our questions promptly. She made moving into our new flat stress-free. Highly recommend!
Ben · 20 August 2024
Agent replied · 24 October 2024
Thank you, Ben, for this excellent review. We will pass this onto Elaine and the Team.
★★★★★ 5/5
TrustpilotKasper has been extremely helpful…
Kasper has been extremely helpful through the whole process of assisting .Kasper went above and beyond to assist us .
Cardross · 23 October 2024
Agent replied · 22 December 2024
Thank you, Cardross, for this excellent review. We will pass this onto Kasper and the Team.
★★★★★ 5/5
TrustpilotIt was a really great experience to…
It was a really great experience to view a property! The best agent ive ever met! Caroline Connelly is amazing! We will always go back to her for any property!
Grace · 3 May 2024
Agent replied · 12 June 2024
Thank you, Grace, for this excellent review. We will pass this onto Caroline and the Team.
★★★★★ 5/5
TrustpilotLaura Mctaggart was super helpful and…
Laura Mctaggart was super helpful and timely with her responses - really easy and smooth process. Thanks Laura.
Catarina · 21 November 2024
Agent replied · 22 December 2024
Thank you, Catarina, for this excellent review. We will pass this onto Laura and the Team.
★★★★★ 5/5
TrustpilotSuper helpful as always - Dora Alves (the explorer)!
I had the pleasure of dealing as a tenant with Dora Alves from DJ Alexander and I couldn't be more impressed. Dora's diligence and helpfulness truly stood out throughout our interaction. She was attentive to every detail, responsive to all queries, and went above and beyond to ensure a smooth experience. Her professionalism and dedication are commendable, and I highly recommend her services to anyone seeking top-notch assistance in the real estate industry. Thank you, Dora, for your outstanding support!
Asfand · 22 March 2024
Agent replied · 12 June 2024
Thank you, Asfand, for this excellent review. We will pass this onto Dora.
★★★★★ 1/5
TrustpilotHorrific experience renting with this…
Horrific experience renting with this company in Glasgow. We were left without a working smoke alarm, and several outstanding repairs, including no lighting upstairs for months. This company said they have done their bit by flagging repairs to the landlord but not ensuring anything ever gets fixed... dangerous and incompetent! ***edit I have contacted your mailbox several times and you have rejected my complaint, so please don't make these offers. You are incompetent and represent shoddy landlords. Five star reviews are clearly fake or people just trying to desperately rent properties!
Elizabeth · 21 March 2024
Agent replied · 12 June 2024
Dear Elizabeth, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
★★★★★ 5/5
TrustpilotKieran was respectful and present
Kieran was respectful, patient and explained things to me very well. When I went to view the property he was just amazing. His communication /emails are respectful and well written.
Vera · 29 April 2024
Agent replied · 12 June 2024
Thank you, Vera, for this excellent review. We will pass this onto Kieran and the Team.
★★★★★ 1/5
TrustpilotDon’t use them to rent house or give them your house to manage as a landlord
It’s been almost 2 months I left the property, and there was no mentioning of my refund for paying extra on house rent until I reached out, by the time I got paid, it was half, throughout my tenancy, they hardly respond and it took them 2 months to fix my washing machine, what I met in the property as spoilt, they are billing me to fix it after I left, I don’t have an explanation on why my refund is been halved and they have hidden charges that would be levied against you once you leave
Dapo · 20 March 2024
Agent replied · 12 June 2024
Dear Dapo, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk Kind regards, DJ Alexander Customer Service
★★★★★ 1/5
TrustpilotDO NOT USE THEM AS PROPERTY AGENT
Please proceed with caution if you reside in Aberdeen and are looking for private accommodation through DJ Alexander. Don't hesitate to say goodbye to the private accommodation they've offered you. I started leasing the private flat in August 2023, and the contract expires in January 2024. They respond so slowly to complaints that I have to wait 1 to 2 weeks for their response. Also, my deposit has not been returned after nearly two months. I clean the flat (have video of it), and they charge me £230.4 after I queried why they haven't returned my deposit after two months. They are extremely sluggish to reply to complaints yet very quick to collect money from tenants. When using them as an agent, you must take certain factors into consideration.
Dahyang · 19 March 2024
Agent replied · 12 June 2024
Dear Dahyang, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk Kind regards, DJ Alexander Customer Service
★★★★★ 5/5
TrustpilotExcellent support from Kieran
Kieran has been a huge help all the way through from when we moved in 6 months ago. Very attentive and genuinely nice person that is always on the ball. Thanks for all the help mate!
Callum · 21 December 2023
Agent replied · 12 June 2024
Thank you, Callum, for this excellent review. We will pass this onto Kieran and the Team. Best wishes from all at DJ Alexander.
★★★★★ 5/5
TrustpilotPersonable service and easy process.
Ryan was great at communicating and working with us as we viewed the property and through the offer process.
R · 29 October 2024
Agent replied · 22 December 2024
Thank you, for this excellent review. We will pass this onto Ryan and the Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
