Trusted Agent profile · St. Andrews
★★★★★
1,581 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,581 reviews on two platforms, including 28 Google reviews rated 4.2.
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotWould recommend
Although we did not end up going for the flat in the end, Kieran Mooney was very helpful and friendly during the viewing, and responded quickly to any emails. Would recommend!
Thank you, Catherine, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotWe had a bad leak at our flat in…
We had a bad leak at our flat in Aberdeen however Ellie Robertson has been absolutely brilliant at liaising with insurance inspectors and contractors to arrange the repair work.The service I have received from Ellie over the past year has been top class and a credit to AJ Alexander.
5/5
TrustpilotExcellent service
Amazing service and the property manager Gemma-Louise was very nice and friendly, she obviously knew her job very well, she delivered and I was very happy and felt comfortable talking to her.
Thank you, Ellen, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotAwesome Keiran
Keiran has been the most awesome property manager i have witness till now. He was generous enough to patiently wait while i was running late for some other critical commitments. He explained quite well of the property and where abouts.Cheers Keiran! you rock!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotChloe Mitchell was very helpful when…
Chloe Mitchell was very helpful when assisting us with the process of renting and answered any questions we had! Great experience ☺️
Thank you, Cristy, for this excellent review. We will pass this onto Chloe and the Team.
5/5
TrustpilotWe have recently marketed and rented a…
We have recently marketed and rented a property through DJ Alexander Glasgow.Their service has been excellent and they helped with the process of liaising with the new tenants when the CH failed just before the moving in date. Their marketing of the property has been professional and myself and my wife feel that they listened to us throughout this process. I feel that this has been helped by having a Paige as my client contact keeping me informed all the way. Conor who was our initial new business manager led us through the service and has been a listening ear whenever we had any questions. We live remotely from the flat so having some approachable and easily contactable has been important.
Thank you, James, for this excellent review. We will pass this onto Paige, Conor and the Team.
5/5
Trustpilotsmooth & fruitful inspection
Connor Quinn handled my inspection and reported an issue with the doorphone promptly, getting a technician booked to deal with it within 24 hours.
5/5
TrustpilotApartment rent in Edinburgh
I rented apartment in Edinburgh from DJ Alexander and Ryan Cochrane helped me through the process, whole experience was really easy and smooth with clear instructions, thanks to Ryan and team for help:)
Thank you Prateek, for this excellent review. We will pass this on to Ryan & the Team.
5/5
TrustpilotGreat move-in experience
Had a great move-in experience. Our property manager Alexandra was very helpful and helped us get an earlier move-in date as well.
Thank you, Chirag, for this excellent review. We will pass this onto Alexandra and the Team.
5/5
TrustpilotDiane was wonderful and very helpful in…
Diane was wonderful and very helpful in settling us into our new home. Everything was explained and easy to understand throughout the process.
Thank you Zahra, for this excellent review. We will pass this onto Diane and the Team.
5/5
TrustpilotGreat experience with Elaine Thompson (Edinburgh)
Elaine was really helpful throughout the application process and answered all our questions promptly. She made moving into our new flat stress-free. Highly recommend!
Thank you, Ben, for this excellent review. We will pass this onto Elaine and the Team.
5/5
TrustpilotKasper has been extremely helpful…
Kasper has been extremely helpful through the whole process of assisting .Kasper went above and beyond to assist us .
Thank you, Cardross, for this excellent review. We will pass this onto Kasper and the Team.
5/5
TrustpilotIt was a really great experience to…
It was a really great experience to view a property! The best agent ive ever met! Caroline Connelly is amazing! We will always go back to her for any property!
Thank you, Grace, for this excellent review. We will pass this onto Caroline and the Team.
5/5
TrustpilotLaura Mctaggart was super helpful and…
Laura Mctaggart was super helpful and timely with her responses - really easy and smooth process. Thanks Laura.
Thank you, Catarina, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotSuper helpful as always - Dora Alves (the explorer)!
I had the pleasure of dealing as a tenant with Dora Alves from DJ Alexander and I couldn't be more impressed. Dora's diligence and helpfulness truly stood out throughout our interaction. She was attentive to every detail, responsive to all queries, and went above and beyond to ensure a smooth experience. Her professionalism and dedication are commendable, and I highly recommend her services to anyone seeking top-notch assistance in the real estate industry. Thank you, Dora, for your outstanding support!
Thank you, Asfand, for this excellent review. We will pass this onto Dora.
1/5
TrustpilotHorrific experience renting with this…
Horrific experience renting with this company in Glasgow. We were left without a working smoke alarm, and several outstanding repairs, including no lighting upstairs for months. This company said they have done their bit by flagging repairs to the landlord but not ensuring anything ever gets fixed... dangerous and incompetent! ***edit I have contacted your mailbox several times and you have rejected my complaint, so please don't make these offers. You are incompetent and represent shoddy landlords. Five star reviews are clearly fake or people just trying to desperately rent properties!
Dear Elizabeth, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotKieran was respectful and present
Kieran was respectful, patient and explained things to me very well. When I went to view the property he was just amazing. His communication /emails are respectful and well written.
Thank you, Vera, for this excellent review. We will pass this onto Kieran and the Team.
1/5
TrustpilotDon’t use them to rent house or give them your house to manage as a landlord
It’s been almost 2 months I left the property, and there was no mentioning of my refund for paying extra on house rent until I reached out, by the time I got paid, it was half, throughout my tenancy, they hardly respond and it took them 2 months to fix my washing machine, what I met in the property as spoilt, they are billing me to fix it after I left, I don’t have an explanation on why my refund is been halved and they have hidden charges that would be levied against you once you leave
Dear Dapo, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk Kind regards, DJ Alexander Customer Service
1/5
TrustpilotDO NOT USE THEM AS PROPERTY AGENT
Please proceed with caution if you reside in Aberdeen and are looking for private accommodation through DJ Alexander. Don't hesitate to say goodbye to the private accommodation they've offered you. I started leasing the private flat in August 2023, and the contract expires in January 2024. They respond so slowly to complaints that I have to wait 1 to 2 weeks for their response. Also, my deposit has not been returned after nearly two months. I clean the flat (have video of it), and they charge me £230.4 after I queried why they haven't returned my deposit after two months. They are extremely sluggish to reply to complaints yet very quick to collect money from tenants. When using them as an agent, you must take certain factors into consideration.
Dear Dahyang, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk Kind regards, DJ Alexander Customer Service
5/5
TrustpilotExcellent support from Kieran
Kieran has been a huge help all the way through from when we moved in 6 months ago. Very attentive and genuinely nice person that is always on the ball. Thanks for all the help mate!
Thank you, Callum, for this excellent review. We will pass this onto Kieran and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotPersonable service and easy process.
Ryan was great at communicating and working with us as we viewed the property and through the offer process.
Thank you, for this excellent review. We will pass this onto Ryan and the Team.
1/5
TrustpilotI was asked to leave a VIEWING review…
I was asked to leave a VIEWING review so here we go! You asked so I'll deliver. Nothing I have to say will differ from others with bad experiences. I believe the corruption and shift behaviour of DJ Alexander runs deep into company culture and may not necessarily be any one letting agent's fault. To this end, I had a viewing recently with a Gemma-Louise and she was kind and informative. However, she outright lied to us about the heating situation in the flat as soon as we walked in, claiming that heating was not on despite a very toasty flat, only for me to touch the heater and feel its conduction. Definitely not trying to embarrass her personally but I blame the shift sales tactics at people drinking coffee at their warm office. If you want tenants, start by being straightforward and honest. It goes without saying that after viewing the flat I learned EPC rating is a minimum E. Shame. Never going to let from them.
Dear Nicholas, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotExcellent and quick service
Excellent service from Giulia and Yasser. Very quick to produce the schedule with lovely photos plus easy to follow all the admin needed to sell a property. It was on the market less than 2 weeks after initial consultation and viewings were handled by their office. Once offer was accepted everything went through smoothly. I have bought and sold a lot of properties and this was one of the easiest and stress free.
Thank you, Katie, for this excellent review. We will pass this onto Giulia, Yasser and the Team.
4/5
GoogleSarah Bowman was very accomodating and prompt in responses to my emails. All questions I had were answered quickly and completely, and she made the termination of my tenancy with Braemore run smoothly. The only issue I had was not getting a prompt response from the property manager who did not always respond to pressing matters in a timely fashion.
Dear Zoe, Thank you very much for taking the time to review Braemore Sales & Lettings St Andrews, we really appreciate it. We will pass your kind words onto Sarah. In regards to the Property Manger, if you would like to discuss this issue further please contact Braemore directly, via the following email wewantohelpyou@braemore.co.uk. Kind regards, The Customer Care Team
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