Trusted Agent profile · St. Andrews
★★★★★
1,581 reviews across 2 platforms
73 South Street, St. Andrews, KY16 9QW
DJ Alexander's office in St. Andrews, at 73 South Street, is rated 4.4 out of 5 across 1,581 reviews on two platforms, including 28 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St. Andrews.
Every review we hold for the St. Andrews office, from every platform, shown as written. First names only.
5/5
TrustpilotI worked with Craig regarding ending my…
I worked with Craig regarding ending my tenancy and he went above and beyond to meet my specified needs with my landlords during a difficult time to move. He helped me arrange appropriate times to get my furniture collected by a charity shop. Such a reassuring experience with him.
Thank you, Phil, for this excellent review. We will pass this onto Craig and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotRecently checked into a new property as…
Recently checked into a new property as tenant. Diane and Caroline as property managers have been excellent in managing this. Diane was very quick in resolving flush issue with a vendor that I noted during jey handover
Thank you, Naveen, for this excellent review. We will pass this onto Diane, Caroline and the Team.
5/5
TrustpilotPositive experience
It was my first time with DJ Alexander and I had an excellent service. My application advisor Laura Mctaggart was very helpful and made the whole process nice and easy.
Thank you, Augustine, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotMove in Aberdeen
We recently signed our lease to a new flat in Aberdeen and I would like to mention Gill Annand as she was a great help to us in getting a new flat after having to move with little notice from our previous flat. The process was very smooth and she was incredibly responsive to all our queries which made everything a lot less stressful. Overall, this process has been one of my most positive encounters when flat hunting and for that I’m very grateful.
Thank you, Sophie, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotExcelent experience and smooth…
Excelent experience and smooth transition to receive the keys of the property! Ryan Cochrane is top professional, proactive and willing to give you a hand with any difficulties! Such a key asset for DJ Alexander !
Thank you, Eduardo, for this excellent review. We will pass this onto Ryan and the Team.
1/5
TrustpilotIt has been over a week since we moved…
It has been over a week since we moved into our apartment, and we are still not being supplied with the furnishings that were promised and are listed in our tenancy inventory. We are paying a significant amount for a furnished apartment, yet the essential items are missing, and maintenance has not been completed as agreed.Dealing with this letting agency has been terrible. I’ve had to chase contractors and DJ Alexander myself, without being provided any updates or information regarding what’s being done to resolve the situation. Their lack of communication and professionalism is unacceptable, and I have no confidence that this will be sorted any time soon.I would strongly advise potential renters to avoid this agency. We are currently seeking compensation, as we have not received the services we’ve paid for. This has been a deeply frustrating and disappointing experience.
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotJess Leggate (Aberdeen) has been…
Jess Leggate (Aberdeen) has been brilliant through leaving process of my tenant and keeping my right and correct with all the next steps to re-advertise.
Thank you, Lyndsay, for this excellent review. We will pass this onto Jess and the team.
5/5
TrustpilotThank you for the wonderful service
Thank you for the wonderful service. A big shout out to Rosie H We owe you so much. You answered all our questions and numerous emails…we couldn’t have found a new flat without you. Thank you to Amber M and Giulia C. Both of you were so nice to talk to. Moving is a very stressful time and you both helped me a lot.
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotPrompt response
Prompt response. When I called for help I got it immediately. No wasting of our time atall. Overall experience is great. Gill Robertson is a sweetheart 🥰🥰 thank you Gill, I love you ❤️
Thank you, Adeola, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotThe whole process was simple
The whole process was simple, efficient and trustful. In case you have any issues, they will help you fix them. We were lucky that Carol Clark was amazing and helped us a lot throughout the process.
Thank you, Natalia, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotSimplified Experience
DJ Alexander made the entire process of finding a flat, renting and moving very simple. Paige and Diane were fantastic both during the viewing and when I moved in.
Thank you, Roland, for this excellent review. We will pass this onto Paige, Diane and the Team.
5/5
TrustpilotWe had an excellent experience recently…
We had an excellent experience recently with Property Manager, Kieran Mooney. Kieran was friendly and helpful when conducting the viewing and his subsequent communication has been extremely polite and professional. Thanks for all your help Kieran!
Thank you, Mary, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotBeyond Brilliant
The team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys at least made that little bit easier!Highly recommend!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotExtremely helpful staff at DJ Alexander
The sales team at DJ Alexander is extremely helpful and assist at every step. I want to thanks Diane and Caroline for being extremely supportive throughout my move in process.
Thank you, Ashis, for this excellent review. We will pass this onto Diane, Caroline and the Team.
5/5
TrustpilotIt was a great experience as everything was excellent
It was a great experience as everything went on very fast and smooth. Gill was in charge of my application and am very pleased by his way of handling the situation very well. Thank you so much
Thank you, Mercy, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotLetting a flat as a student
The experience has been really nice. The property manager Kieran Mooney was helpful throughout the whole process and explained in detail how, as a student, I would be renting my flat and helped advise what information I needed while also being patient during my awkward questions. Enjoying my experience so far
Thanks for the great review. I will pass this onto Kieran.
5/5
TrustpilotHelpful DJAlexander Team
We had an excellent experience with Ramya Peela, who is the Property Relationship Manager at Edinburgh office. Though we didn't meet her in person, but she was always accessible through email/phone and kept us updated with any information about our request for a new installation of dishwasher at the rented flat. Finally the request got completed on time and we are quite happy with the overall expereince. The team at DJ Alexander had always been proactive in resolving any issues or executing any requests. Great job by Ramya and DJ Alexander team.
Thank you, Debasish, for this excellent review. We will pass this onto Ramya and the Team.
1/5
TrustpilotAbsolutely awful company
Absolutely awful company. By far the worst letting agency on the market. Literally rob peoples deposits, So many others say the same thing, and they are literally the reason letting agencies get a bad rep. We left our apartment in immaculate condition, better than when we received it, which we have photo and video evidence of, yet they still deduct money from the deposit, so there is literally no point in cleaning your apartment when you leave as they will still deduct money from your deposit. STAFF was also terrible to deal with, taking ages to reply and not helping whatsoever. AVOID.
Dear Mark,Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotLovely treatment from Kieran Mooney
Lovely treatment from Kieran Mooney! He explained all details really well and was very friendly and cheerful. We are now in the process of making on of DJ Alexander’s flat ours and Kieran is doing the most to help!
Thank you, Odessa, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotI recently agreed a let with DJ…
I recently agreed a let with DJ Alexander. Booking a viewing was very straightforward.After being accepted Laura McTaggart gave me call and an email. She was extremely helpful throughout the whole process. She called me with updates and to check in through out. I felt in very safe hands.Laura sent me through tips for getting everything set up in my new property and there system allowed me to switch energy and set up broadband ready for my move in date.This has been a much better experience than my previous letting agency.
Thank you, David, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotWe had a lovely experience with DJ…
We had a lovely experience with DJ Alexander, they are helpful throughout the whole process and made it completely stress free. We dealt with Laura McTaggert and she was so lovely and friendly when we were dealing with her.
Thank you, Rebecca, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotD J Alexander more than just an estate agent
This company went far beyond what we expect of an estate agency. I want to give a great big thanks to the staff that we have dealt with over the last few years Yasser, Guilia ,Sara, and Ashley, they are all first rate, they pulled out all the stops when we had a problem with water ingress in a flat we were selling recently, thanks to these guys we managed to complete the sale. Thank you all you did a great job.
Thank you, for this excellent review. We will pass this onto Yasser, Guilia, Sara, Ashley and the Team.
5/5
TrustpilotGill the absolute gem!
Gill made our first renting experience so easy and stress free. She has answered all our questions and taken time to help us through our journey. She is an absolute credit to the company and I highly recommend their service.
Thank you, Lewis, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotI have had a great experience so far…
I have had a great experience so far with DJ Alexander’s glasgow team. They have been efficient and very responsive. I feel that my properties are in good hands and I can trust them to deal with anything that comes up - very helpful as I am not based in Glasgow. In particular, Catherine Bruce has been great at keeping overall control on everything and David Sullivan has also been incredibly helpful.James
Hi James, thanks for taking the time to leave this great feedback. I will make sure it is passed onto the team.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near St. Andrews.
